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All 347 San Antonio hotels

TownePlace Suites San Antonio Northwest

2.5 of 5 Hotel   |   5014 Prue Road, San Antonio, TX 78240 (Northwest Side)
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79%
Ranked #80 of 347 hotels in San Antonio
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
GrandmaDan Mayerthorpe, Canada
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84 people have reviewed this hotel

Traveler rating
    47
    20
    9
    5
    3
See reviews for
35
11
8
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Mayerthorpe, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Spent four nights in this hotel and were very pleased with it. The rooms were clean and well appointed ... very spacious and comfortable. We had a small kitchenette, which would have been very handy if we had required it. The complimentary breakfast was well stocked and tasted good. Would definitely stay there again if we go back.

Was this review helpful? Yes 1
Houston, Texas
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went on a personal / business trip. Suite was clean, wifi was super fast. The only problem I occasionally faced in was from the elevator. My room was adjacent to the elevator and they need to give more padding on the wall. Also apply some good lubrication. Breakfast was good. The people manning breakfast were super efficient. Not once did... More

Was this review helpful? Yes 1
Dallas, Texas
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed March 18, 2014

We stayed at the Town Place Suites NorthWest San Antonio 3/13-3/16. We arrived Thursday around 3:00 on a Thursday my husband checked us in and was told the could NOT upgrade us (70+) nights with Marriott and no extra accommodations could be made? We were very disappointed. We went to our room and were absolutely disgusted!! The smell when we... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced... More

Grand Bend, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 16, 2014

We drove in from El Paso. We booked here because it was right on I-10. We had two more nights booked at a Residence Inn. We usually stay at Marriott properties & had always considered Towne Place Suites the entry level to the Marriott group. Now I would put this hotel right up with the best of them. We were... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly More

Chicago, Illinois
1 review
5 of 5 stars Reviewed February 27, 2014

I recently helped to book over 20 rooms at this hotel for a month and with any booking that large and for that long we were concerned. However there was no reason to be concerned. The folks at 5014 Prue Rd. take customer service seriously and continuously went above and beyond to help us with our needs. We had last... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me. More

Bloomfield Township, Michigan
Top Contributor
59 reviews 59 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 29, 2013

This hotel is located northwest of downtown, about a 15 minute drive, and is also about 15 minutes from the airport. It is a convenient location, but its surroundings are mostly commercial. They call the rooms "suites" probably because they have sofa beds and complete kitchens. However, the rooms are rather small; actually smaller than many conventional hotel or motel... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your... More

Salt Lake City, Utah
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 20, 2013

We arrived late after a 20+ hour drive. Even though it was nearly 1am, the staff (including the hotel GM) were eager to get our sleeping arrangements setup. We needed extra beds and the GM went out of his way to make us comfortable. We were shocked to have such excellent customer service at that hour. The facility was spotless... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance More

Sønderborg, Denmark
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2013

I stayed at the TownePlace Suites San Antonio Northwest for a week with my two kids. I have only good things to say about our time there. The staff was very friendly and helpful, and the hotel was clean and conveniently located. If safety is your top priority, I would suspect this is a very safe property, as there is... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance More

University Place, Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 29, 2013

We've stayed here at least three times while attending to family business in the San Antonio area. The property is clean, quiet and comfortable. The bedding is typical Marriott and is one of the most comfortable in the industry. The hotel is conveniently located next to a service station/food mart for small sundry items and an attached Burger King for... More

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Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff. We hope to have you as our guest again in the future. Don’t hesitate to contact me directly if I can be of further assistance on a future stay at our hotel. More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2013

I am a frequent guest at this hotel as a result of a work obligation to a nearby client and couldn't ask for more from a moderately priced extended-stay hotel facility. The building itself is typical Marriott design, and comfortable if not remarkable. What sets it apart from others of its type is the superior service afforded guests by the... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More

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Additional Information about TownePlace Suites San Antonio Northwest

Also Known As:
Towneplace Suites San Antonio Northwest Hotel
Towneplace Suites San Antonio Northwest Hotel San Antonio
Towneplace Suites San Antonio
Address: 5014 Prue Road, San Antonio, TX 78240
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
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