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TownePlace Suites San Antonio Northwest

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5014 Prue Road, San Antonio, TX 78240
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1 room 1 adult
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TownePlace Suites San Antonio Northwest
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127 Reviews from our TripAdvisor Community

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Alvin, Texas
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 1, 2016

Hot water is non-existent. The water temp is approximately 80 degrees no matter what time of day one wishes to shower. The breakfast area is too small and food not good. The walls and ceiling are very thin allowing one to hear everything going on around them. The AC/heat does not work well, fan will not run when placed in... More 

Helpful?
Thank BlueberryBuckle
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please accept our sincerest apologies for any inconveniences experienced during your stay over the New Year's Holiday weekend. Thank you for choosing our hotel and letting us know about your stay so that we are able to improve and keep these asn isolated incident. I would like to further discuss your stay if you would please send us... More 

Crandall, Texas
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

Family of four stayed one night in the King study w/ a sleeper sofa. Great stay overall. All the staff we came in contact with were friendly and helpful. The place was clean, family friendly, breakfast was very busy area but kept well-stocked. Room met expectations. Clean bathroom. Only complaint on stay was that there was some food particles left... More 

Helpful?
Thank BBoyDTF
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, First let me thank you for choosing our hotel as your home away from home. We are happy to hear you enjoyed your stay. Please accept our apologies for the housekeeping issues encountered but, glad we were able to recover and provide the service you deserve. Once again thank you for staying with us we appreciate your business.... More 

California
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 22, 2015

Towneplace Suites on Prue Road had the best rate and location for room with full kitchen during our extended stay in San Antonio. The full kitchen included 2-burner electric stove, refrig, microwave, dishwasher and all utensils necessary for kitchen. The hotel did provide breakfast and an afternoon meal. The breakfast was okay but same items offered regularly and afternoon meal... More 

Helpful?
Thank ralphh909
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Let me first thank you for choosing our hotel on your recent visit to San Antonio. Please accept my sincerest apologies for your housekeeping experience you encounter at our hotel. Please accept our sincerest apologies as we have failed to provide the housekeeping service you expected and deserved.. I would like to invite you back to our hotel if you... More 

Fort Worth, Texas
Level Contributor
2 reviews
4 of 5 stars Reviewed December 9, 2015 via mobile

I had stayed here before and it was nice, but dated. I was pleasantly surprised to find when I checked in on 12/8/2015, that they were having a cocktail reception to celebrate their grand reopening, having recently completed a remodel. It is even nicer now than before. I look forward to staying here again.

Helpful?
Thank benadams1
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, We are very happy to hear you were able to enjoy our reception and able to tour our property. We hope you return to stay with us and make this TownePlace Suites your home away from home every time you are in San Antonio. thank you so much for your business, Corina Galindo More 

Washington DC
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 4, 2015

This Town Place has been completely refurbished and is a great property. Rooms, public spaces are well appointed and spacious. The breakfast area is excellent with a full hot and cold breakfast buffet. Wi Fi was strong. Staff were friendly and helpful. Note that this TPS does not have a 2 bedroom suites but we had 2 adjoining rooms that... More 

Helpful?
Thank ETJ36
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for choosing our hotel as your home away from home. We appreciate your business and we are very happy to hear you enjoy our newly renovated hotel. We hope you return to stay with us when you come back to San Antonio. thank you, Have a great day ! Corina Galindo More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed October 15, 2015

My experience at this hotel over the last year has been great. And after the recent management change and complete hotel renovation, it's been even better. The manager has been extremely accommodating to my needs and goes above and beyond to make me feel at home. The staff all know my name, what I like, and every time I need... More 

Helpful?
Thank J F
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience. We appreciate your business and will be sharing your comments with our staff. We are delighted to have you as our guest and provide you with the service you desereve. Thank you for choosing our hotel as your home away from home. Corina Galindo More 

Austin, Texas
Level Contributor
217 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 14, 2015

Really liked this hotel. Stayed here only for one night. The room with two queen beds was spacious enough for 3 adults and comfortable and neat. The kitchen is smallish but serves the purpose. The room comes with a dishwasher, microwave, toaster, coffee maker and essential appliances and cookware. Great place for a road trip stop! The neighborhood is good... More 

Helpful?
Thank DMulan
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, It is our mission to provide our guests with the service they expect and deserve. We are happy you enjoyed your stay at our hotel and we hope to see you everytime you return to San Antonio. We appreciate your business and thank you for choosing our hotel. At your Service, Corina Galindo More 

Washington DC, District of Columbia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 9, 2015

As usual, TownePlace Suites provided a wonderful experience. Hotel is located in a quiet neighborhood just off I-10. Staff was wonderful and the room was very spacious with a fully equipped kitchen. Would highly recommend.

Helpful?
Thank Zachary S
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for the time taken to share your experience at our hotel. We take pride in providing excellent customer service. We appreciate your business and thank you for making our hotel your home away from home. At your Service, Corina Galindo More 

Lake Placid, New York
1 review
5 of 5 stars Reviewed October 2, 2015

This hotel was completely renovated last month. They have a brand new lobby and have updated EVERY guestroom and suite. The staff is absolutely amazing. I am on a long term stay, and I am overly concerned with cleanliness and customer service. This hotel has over delivered on my requests as a guest.

Helpful?
Thank Bobby D
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, Thank you for taking the time to let us know about your memorable experience at our hotel. We pride ourselves in providing excellent service to our guests. We appreciate the time taken to tell us about your stay as I will be sharing with our staff. Thank you for choosing our hotel as your home away from home.... More 

Huntsville, Alabama
Level Contributor
603 reviews
415 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
4 of 5 stars Reviewed September 4, 2015

This is a newer style Towneplace Suites (TPS). It had a nice lobby and friendly clerks at check in. The room layout was very different. There was no kitchen table or counter seating in the kitchen area. The kitchen consisted of a counter to the side as you entered the room. This set up would be awkward for dining for... More 

Helpful?
Thank AGoingGal
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for letting us know about your experience. We sincerely apologize for any inconveniences you experienced at the property. We appreciate your comments as it gives us an opportunity to address the problems, so they may remain isolated incidents. Our renovation will soon be over and we hope you return to visit our new improved rooms. More 

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