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All 351 San Antonio hotels

TownePlace Suites San Antonio Northwest

2.5 of 5 Hotel   |   5014 Prue Road, San Antonio, TX 78240 (Northwest Side)
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80%
Ranked #84 of 351 hotels in San Antonio
Certificate of Excellence 2014
A recent review
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  • Reviews (90)
  • Photos (44)
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  • Room tips (16)
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90 people have reviewed this hotel

Traveler rating
    51
    21
    9
    5
    4
See reviews for
36
13
8
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Katy, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Based on the reviews here booked this hotel and turned out to be a good pick. From River walk it was only few minutes drive, check in was smooth and the staff were very friendly. Even though their computer system is offline, they were able to do their job pretty well. There was plenty of parking on the side, and... More

Was this review helpful? Yes
Eureka Springs, Arkansas
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently completed a month and a half stay at this property, so we had the opportunity to meet and interacted with everyone who works there. In a word, they are great. From the front desk, to the drivers, to the housekeepers, to the dining room people; they all went out of there way to provide great customer service (even... More

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The A/C was leaking and extremely noisy running about 70 to 80 % of the time. This was on the low setting. There was so much filth on the A/C... I'm not allergic to anything but the poor air quality really gave me bad eye and sinus issues. Stains all over the carpet. A mattress that was horrible. When I... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I will be sure to pass them on to my team and take care of this issues. You can be confident that we will follow-up on your concerns so that others do not have the same experience that you encountered. I'm disappointed to hear about the experience you... More

austin
Top Contributor
87 reviews 87 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here several nights. This location is away from the downtown riverwalk area but convenient to lots of restaurants and shopping. A free shuttle is provided by the hotel until 7 pm. Free full breakfast and a light dinner that includes tea, wine and beer provided Mon-Thur. Pets are welcome with a per stay fee. Front desk clerks are very... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Austinwineoh, Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative doing a better inspection of the rooms and continue with the positive. Please contact me directly if I can be of... More

Chennai (Madras), India
Senior Contributor
28 reviews 28 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 6, 2014

Had stayed here for a month and half. Wonderful hospitality. The staff make you feel at home. They make your life so eay that you just need to turn up and the rest they will take care. The breakfast menu was excellent too. Loved the Muffins, Bacon, Egg and almost everything on the menu. The evening Menu also was good... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear JaganMohan7, Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance. More

Los Angeles, California
Contributor
17 reviews 17 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 2, 2014

2 night stay. Priciest of the hotels we stayed at on our vacation at ($94.05 per night + tax). Was nice and clean, but it was defnitely the service that stood out! :-) We were in the elevator with our luggage, along with a manager. He was very pleasant and told us if we needed anything just to let him... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More

Mayerthorpe, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2014

Spent four nights in this hotel and were very pleased with it. The rooms were clean and well appointed ... very spacious and comfortable. We had a small kitchenette, which would have been very handy if we had required it. The complimentary breakfast was well stocked and tasted good. Would definitely stay there again if we go back.

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. If I can be of... More

Houston, Texas
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 5, 2014

Went on a personal / business trip. Suite was clean, wifi was super fast. The only problem I occasionally faced in was from the elevator. My room was adjacent to the elevator and they need to give more padding on the wall. Also apply some good lubrication. Breakfast was good. The people manning breakfast were super efficient. Not once did... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance. More

Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2014

We stayed at the Town Place Suites NorthWest San Antonio 3/13-3/16. We arrived Thursday around 3:00 on a Thursday my husband checked us in and was told the could NOT upgrade us (70+) nights with Marriott and no extra accommodations could be made? We were very disappointed. We went to our room and were absolutely disgusted!! The smell when we... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced... More

Grand Bend, Canada
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 16, 2014

We drove in from El Paso. We booked here because it was right on I-10. We had two more nights booked at a Residence Inn. We usually stay at Marriott properties & had always considered Towne Place Suites the entry level to the Marriott group. Now I would put this hotel right up with the best of them. We were... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly More

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Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Road, San Antonio, TX 78240
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#38 Romantic Hotel in San Antonio #60 Business Hotel in San Antonio
Hotel Class
Number of rooms
123

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