We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 353 San Antonio hotels

TownePlace Suites San Antonio Northwest

2.5 of 5 Hotel   |   5014 Prue Road, San Antonio, TX 78240 (Northwest Side)
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
TownePlace Suites San Antonio Northwest
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added TownePlace Suites San Antonio Northwest to your Saves list
78%
Ranked #101 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
KatoMumbai Mumbai
Write a Review

95 reviews from our community

Traveler rating
    52
    23
    10
    5
    5
See reviews for
41
13
8
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (31)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (12)
All months
Mumbai
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We (myself, wife and son - 54, 48, 23) stayed here for 4 nights in mid August during our trip to San Antonio. We found the hotel very good in all respects - and the kitchenette was a blessing - as we needed to cook our own Indian meals. The breakfast was very good and we also used the nearby... More

Was this review helpful? Yes
San Antonio, Texas
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is tucked away from the busy streets of northwestern San Antonio, Texas, along Interstate 10. The reception desk was very courteous and the lobby area had a unique enough southwestern decor. Wi-Fi was free all around the hotel. The hot breakfast was good with a rotating menu and sufficient variety. The dining area could use a little more... More

Was this review helpful? Yes
Houston, Texas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family enjoyed the hotel all in all. We had a few minor setbacks - but weren't expecting anything more. I booked the hotel for the free breakfast and parking. The breakfast was great and pool is very nice! The front desk clerk was fully aware of the three issues we had and was extremely attentive (I believe his name... More

Was this review helpful? Yes
Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 18, 2014

We did not expect anything outstanding on this trip - just a basic place to stay...All I can say is that the management of this hotel seriously needs training on how to run a hotel. Basics...- hot water - none: and no response to why there wasn't any other than they had another complaint on our floor for the same... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be addressed with my team. I'm disappointed to hear about the experience you had during your stay at our hotel. This is not the... More

Fort Worth, Texas
1 review
5 of 5 stars Reviewed August 4, 2014

One of the most rewarding stays I have had in many years. I travel often and I must say that the staff was exceptional in all areas. The hotel is well-maintained by the service employees and were helpful and friendly. The front desk staff were especially helpful with their suggestions and professionalism. I would also like to recognize Edward at... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance. More

Katy, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2014

Based on the reviews here booked this hotel and turned out to be a good pick. From River walk it was only few minutes drive, check in was smooth and the staff were very friendly. Even though their computer system is offline, they were able to do their job pretty well. There was plenty of parking on the side, and... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me. More

Eureka Springs, Arkansas
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2014

We recently completed a month and a half stay at this property, so we had the opportunity to meet and interacted with everyone who works there. In a word, they are great. From the front desk, to the drivers, to the housekeepers, to the dining room people; they all went out of there way to provide great customer service (even... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More

Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2014

The A/C was leaking and extremely noisy running about 70 to 80 % of the time. This was on the low setting. There was so much filth on the A/C... I'm not allergic to anything but the poor air quality really gave me bad eye and sinus issues. Stains all over the carpet. A mattress that was horrible. When I... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I will be sure to pass them on to my team and take care of this issues. You can be confident that we will follow-up on your concerns so that others do not have the same experience that you encountered. I'm disappointed to hear about the experience you... More

austin
Top Contributor
87 reviews 87 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 18, 2014 via mobile

Stayed here several nights. This location is away from the downtown riverwalk area but convenient to lots of restaurants and shopping. A free shuttle is provided by the hotel until 7 pm. Free full breakfast and a light dinner that includes tea, wine and beer provided Mon-Thur. Pets are welcome with a per stay fee. Front desk clerks are very... More

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Austinwineoh, Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative doing a better inspection of the rooms and continue with the positive. Please contact me directly if I can be of... More

Chennai (Madras), India
Senior Contributor
31 reviews 31 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 6, 2014

Had stayed here for a month and half. Wonderful hospitality. The staff make you feel at home. They make your life so eay that you just need to turn up and the rest they will take care. The breakfast menu was excellent too. Loved the Muffins, Bacon, Egg and almost everything on the menu. The evening Menu also was good... More

Was this review helpful? Yes
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear JaganMohan7, Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance. More

Do you own or manage TownePlace Suites San Antonio Northwest?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to TownePlace Suites San Antonio Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Road, San Antonio, TX 78240
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Orbitz, Expedia, Hotels.com, Odigeo and Tingo so you can book your TownePlace Suites San Antonio Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (28)
Viewed
View from room (1)
Viewed
Room/suite (11)
Viewed
Bathroom (3)
Viewed
Dining (2)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Pool/beach area (2)
Viewed
Room/suite (6)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near TownePlace Suites San Antonio Northwest