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TownePlace Suites San Antonio Northwest

#115 of 353 Hotels in San Antonio
Certificate of Excellence
2.5 of 5
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5014 Prue Road, San Antonio, TX 78240
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TownePlace Suites San Antonio Northwest
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Ranked #115 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Mark S Edinburg, Texas
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109 reviews from our community

Traveler rating
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    12
    7
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45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Checkin was okay and saved by Daniel! The desk was unattended so I called the number in hopes someone was in the office; nope! But then Daniel arrived and welcomed us warmly and we felt like valued guests! The room was a bit dated but sufficient for our two night stay. The breakfast was pretty good as were the evening... More 

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Edinburg, Texas
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is not a fancy hotel, but a great choice for a small family (like mine). I got a king studio suite. I usually request a high floor, but this was a last minute booking so I wasn't picky. If I must be on the ground floor, I always ask for a room far away from the exterior door. Well,... More 

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Kingwood, Texas
Top Contributor
114 reviews 114 reviews
32 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I were attending a course at the medical center, and this hotel was convenient. Although it appears to be an older hotel it was clean, comfortable, and, I would guess, refurbished. Two minor complaints, which I will get to, both overshadowed by the great staff. I rarely point out a name, but David Gonzalez, at the front... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great place! I ask to stay at this hotel when it comes to business. Full kitchen, warm breakfast daily, dinner and alcohol free on certain nights, gym is great along with golds across street, love everything that comes with staying here! Room was comfortable. Not one complaint. Shower didn't drain properly on one of my weekly stays, advised front desk... More 

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Workington, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel is a must the staff are so friendly we arrived at 1 in the morning and the lady on checking was the most welcoming after a long flight from England checking no problem rooms are good and clean food good just a bit full at breckfast but no problem there was 13 off us staying there and we... More 

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Daniel G, Asstant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, Thank you for taking the time to review our hotel. We wish to give each guest a great experience during their time here. It was our pleasure to assist you and we hope to see you again in the future. Please feel free to contact us if you need anything. Thank you! More 

Top Contributor
67 reviews 67 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here a week and they made it feel like home. King sized bed, stove, fridge and microwave. Breakfast served daily and dinner Mon - Thurs. Nice location near the highway. Access to the Gold's Gym across the street is also a very nice perk.

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Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, I'm very glad to hear we could make you feel at home during your stay. We hope to please all of our guests and are grateful for the chance to serve! We appreciate your business and hope to see you again next time you are in San Antonio. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

Once i found it (GPS took me to OLD PRUE RD-wrong place!) It was a short trip from our meeting. Staff was friendly. Room was clean. It waa booked by our meering planner so I was pleasantly surprised by the kitchenette w/full sized refrig. Plan to take advantage of that next time! Do not bother with the meal delivery service.... More 

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Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to review our hotel. We take our guest experiences very seriously and are pleased to know that you enjoyed your stay with us. We hope to see you next time you are in San Antonio. Thank you! More 

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 3, 2015

This is an older location not sure if it was a different hotel at some point. The rooms were ok and were a little worn. The beds were fine as we're all the amenities. Only had one bad experience which I will not mention as I think it was not the norm. I would stay there again and was in... More 

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EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team and make the... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 8, 2015

First, the positive: "most" of the front desk staff is very friendly and accommodating. Unfortunately, that's where it ends. I almost always had cold showers in the morning. There is definitely a hot water capacity or boiler issue that has not been fixed. This is a common problem that the front desk staff is very aware of (they hear this... More 

Was this review helpful? Yes 1
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit.Please accept my apology for the issues with the hot water, one... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

I came from Colorado and stayed in this hotel to recover from a surgery performed there in SA. I had to stay for three weeks. The rooms were so clean. The breakfasts were wonderful, hot and offered many choices including the funny Texas shaped waffle. Staff was excellent.!!! Always kind and wishing me good healing. I considered it my home... More 

Was this review helpful? Yes 1
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More 

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