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All 353 San Antonio hotels

TownePlace Suites San Antonio Northwest

2.5 of 5 Hotel   |   5014 Prue Road, San Antonio, TX 78240 (Northwest Side)
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Ranked #125 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 2, 2014
Texas4best
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101 reviews from our community

Traveler rating
    54
    23
    11
    7
    6
See reviews for
42
13
8
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (101)
  • Mar-May only
    (31)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (15)
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1 review
1 of 5 stars Reviewed 2 weeks ago

First, the positive: "most" of the front desk staff is very friendly and accommodating. Unfortunately, that's where it ends. I almost always had cold showers in the morning. There is definitely a hot water capacity or boiler issue that has not been fixed. This is a common problem that the front desk staff is very aware of (they hear this... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014 via mobile

I came from Colorado and stayed in this hotel to recover from a surgery performed there in SA. I had to stay for three weeks. The rooms were so clean. The breakfasts were wonderful, hot and offered many choices including the funny Texas shaped waffle. Staff was excellent.!!! Always kind and wishing me good healing. I considered it my home... More 

Was this review helpful? Yes 1
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More 

Bangor ME
Top Contributor
338 reviews 338 reviews
54 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed December 1, 2014

The TownePlace Suites is an attractive and mostly quiet hotel which was a little tricky to find, which may have been more us than them. We had asked for a top floor room but were told that the only one available had a water problem. So we ended up with a pleasant room on the first floor that had a... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance. More 

Portland
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 30, 2014

I stayed here with a large work group. I got lucky and did NOT experience the negative issues many in my group reported. My room was slightly worn & dated, but it did not have an unpleasant odor. There was no evidence of dogs in my room. I did have a problem with hot water and temp control. Both were... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

I'm disappointed to hear about the experience you had during your stay at our hotel. This is not the type of service we aspire to provide. I want to personally apologize for the problems you encountered. I will follow up with my team to improve on the quality of the guest experience. Please contact me if I can be of... More 

San Francisco, California
1 review
5 of 5 stars Reviewed October 21, 2014

From the moment I arrived the staff was super friendly and accommodating. The rooms themselves were very comfortable and they have really thought of everything you could possibly need. Very family friendly and even animal friendly but you couldn't tell because it is very clean and quiet. Admittedly the breakfasts were our favorite part. Very yummy, not like typical boring... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly More 

London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 16, 2014 via mobile

We have been staying in lots of places of this nature over the last few months, and this has been the least satisfactory experience all round. The pool was great, although it seems there was a problem with the plumbing as it was filled with hot water, whereas it was hard to get anything other than lukewarm water from the... More 

Was this review helpful? Yes 1
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

I really appreciate you taking the time to share your disappointment on your recent stay. Please accept my sincere apologies regarding this issue. We appreciate all feedback and I apologize for the lack of detail in this matter. We will address the issues you experienced and continue to monitor our progress to get us to a level of service excellence... More 

Mumbai
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 19, 2014

We (myself, wife and son - 54, 48, 23) stayed here for 4 nights in mid August during our trip to San Antonio. We found the hotel very good in all respects - and the kitchenette was a blessing - as we needed to cook our own Indian meals. The breakfast was very good and we also used the nearby... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

San Antonio, Texas
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 6, 2014

This hotel is tucked away from the busy streets of northwestern San Antonio, Texas, along Interstate 10. The reception desk was very courteous and the lobby area had a unique enough southwestern decor. Wi-Fi was free all around the hotel. The hot breakfast was good with a rotating menu and sufficient variety. The dining area could use a little more... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for sharing your comments online regarding your experience with us. We regret that you weren’t able to give us a perfect score because of the issue you mentioned. We are glad to hear that the other aspects of your stay went well. I will pass all of your comments on to my team to begin improvements for you... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2014

Our family enjoyed the hotel all in all. We had a few minor setbacks - but weren't expecting anything more. I booked the hotel for the free breakfast and parking. The breakfast was great and pool is very nice! The front desk clerk was fully aware of the three issues we had and was extremely attentive (I believe his name... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance. More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 18, 2014

We did not expect anything outstanding on this trip - just a basic place to stay...All I can say is that the management of this hotel seriously needs training on how to run a hotel. Basics...- hot water - none: and no response to why there wasn't any other than they had another complaint on our floor for the same... More 

Was this review helpful? Yes 1
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be addressed with my team. I'm disappointed to hear about the experience you had during your stay at our hotel. This is not the... More 

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Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Road, San Antonio, TX 78240
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio

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