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TownePlace Suites San Antonio Northwest

2.5 of 5
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5014 Prue Road, San Antonio, TX 78240
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TownePlace Suites San Antonio Northwest
Best prices for: 1 room 1 guest
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Ranked #116 of 352 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 3 weeks ago
klhendrick Lansing, Michigan
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111 reviews from our community

Traveler rating
    58
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    12
    7
    7
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46
15
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lansing, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our first stay at this hotel. We had been staying at another extended stay facility that was closed as a hotel and converted to efficiency apartments. However, the Towneplace Suites by Marriott on Prue was an excellent find. We come to San Antonio once a year for ten days to visit our son and his family. My son... More 

Was this review helpful? Yes
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad to hear you enjoyed your stay at our hotel. It is with a spirit to serve that we take pride in the service we provide. Thank you for choosing our hotel and we hope you return to our TownePlace Suites your home away from home. At your Service, Corina Galindo More 

Silver Spring, Maryland
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 16, 2015

Checkin was okay and saved by Daniel! The desk was unattended so I called the number in hopes someone was in the office; nope! But then Daniel arrived and welcomed us warmly and we felt like valued guests! The room was a bit dated but sufficient for our two night stay. The breakfast was pretty good as were the evening... More 

Was this review helpful? Yes 1
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team so this will... More 

Edinburg, Texas
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2015

This is not a fancy hotel, but a great choice for a small family (like mine). I got a king studio suite. I usually request a high floor, but this was a last minute booking so I wasn't picky. If I must be on the ground floor, I always ask for a room far away from the exterior door. Well,... More 

Was this review helpful? Yes 1
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience we appreciate the comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate you chose ou hotel as your home away from home. At your Service, Corina... More 

Kingwood, Texas
Top Contributor
124 reviews 124 reviews
34 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 12, 2015

My wife and I were attending a course at the medical center, and this hotel was convenient. Although it appears to be an older hotel it was clean, comfortable, and, I would guess, refurbished. Two minor complaints, which I will get to, both overshadowed by the great staff. I rarely point out a name, but David Gonzalez, at the front... More 

Was this review helpful? Yes
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. Please accept our sincerest apologies for the inconveniences encountered and rest assure they will be addressed. Once again thank you for your business and please let us know if there's anything we can do for you. At your Service, Corina Galindo More 

1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

Great place! I ask to stay at this hotel when it comes to business. Full kitchen, warm breakfast daily, dinner and alcohol free on certain nights, gym is great along with golds across street, love everything that comes with staying here! Room was comfortable. Not one complaint. Shower didn't drain properly on one of my weekly stays, advised front desk... More 

Was this review helpful? Yes
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience. With a spirit to serve, we are very glad you have chosen to stay with us here at the TownePlace Suites. Please let me know if I can be of any assistance in the future. At your Service, Corina Galindo More 

Workington, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 6, 2015

this hotel is a must the staff are so friendly we arrived at 1 in the morning and the lady on checking was the most welcoming after a long flight from England checking no problem rooms are good and clean food good just a bit full at breckfast but no problem there was 13 off us staying there and we... More 

Was this review helpful? Yes
Daniel G, Asstant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, Thank you for taking the time to review our hotel. We wish to give each guest a great experience during their time here. It was our pleasure to assist you and we hope to see you again in the future. Please feel free to contact us if you need anything. Thank you! More 

Top Contributor
107 reviews 107 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here a week and they made it feel like home. King sized bed, stove, fridge and microwave. Breakfast served daily and dinner Mon - Thurs. Nice location near the highway. Access to the Gold's Gym across the street is also a very nice perk.

Was this review helpful? Yes
Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, I'm very glad to hear we could make you feel at home during your stay. We hope to please all of our guests and are grateful for the chance to serve! We appreciate your business and hope to see you again next time you are in San Antonio. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

Once i found it (GPS took me to OLD PRUE RD-wrong place!) It was a short trip from our meeting. Staff was friendly. Room was clean. It waa booked by our meering planner so I was pleasantly surprised by the kitchenette w/full sized refrig. Plan to take advantage of that next time! Do not bother with the meal delivery service.... More 

Was this review helpful? Yes
Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to review our hotel. We take our guest experiences very seriously and are pleased to know that you enjoyed your stay with us. We hope to see you next time you are in San Antonio. Thank you! More 

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 3, 2015

This is an older location not sure if it was a different hotel at some point. The rooms were ok and were a little worn. The beds were fine as we're all the amenities. Only had one bad experience which I will not mention as I think it was not the norm. I would stay there again and was in... More 

Was this review helpful? Yes
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team and make the... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 8, 2015

First, the positive: "most" of the front desk staff is very friendly and accommodating. Unfortunately, that's where it ends. I almost always had cold showers in the morning. There is definitely a hot water capacity or boiler issue that has not been fixed. This is a common problem that the front desk staff is very aware of (they hear this... More 

Was this review helpful? Yes 1
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit.Please accept my apology for the issues with the hot water, one... More 

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