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TownePlace Suites San Antonio Northwest

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5014 Prue Road, San Antonio, TX 78240
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1 room 1 guest
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TownePlace Suites San Antonio Northwest
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118 Reviews from our TripAdvisor Community

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Traveler rating
    61
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    14
    8
    7
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50
16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Houston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I had no issue with parking. Marilyn at check-in was very friendly and professional but my room on the east side of the second floor was very warm - the air conditioning was not in full working order and really functioned more as a fan than as AC. The room was a bit tired and the sheets and towels seem... More 

Was this review helpful? Yes
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites San Antonio Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for A/C issues you experienced.... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Reserved a third floor room for an eight day stay, arrived a while before check in and found that they only had first floor rooms available. Boo! The hotel is actively renovating (Yay!) and the staff has been fabulous. Unfortunately half of the parking lot is full of renovation storage/equipment, so parking is very limited. Breakfast is mediocre, dinner is... More 

Was this review helpful? Yes
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Recent Guest, Thank you for taking the time to share your recent experience at the TownePlace Suites San Antonio Northwest with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations, but was happy to hear that... More 

Flat Rock, North Carolina
Level Contributor
110 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed July 14, 2015

The price was right and the hotel was clean. You can definitely see signs of age. The room was in good order. The towels and bedding were mediocre. We had to use the hid-abed in the couch and the mattress was nonexistent. It looked like a mattress but was anything but that. It was crazy that they had not replaced... More 

Was this review helpful? Yes
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Recent Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites San Antonio Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 13, 2015

Towneplace Suites San Antonio was a nice hotel. Even better was the staff. At checkin, the front desk recommended ThinAir (trampoline place) and LaFonda Mexican restaurant, both of which were perfect. Thanks for that.

Was this review helpful? Yes
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, Thank you for taking the time to let us know about your experience. We are happy to hear you enjoyed our recommendations and that your stay was a great one. Once again thank you for choosing our hotel. Corina Galindo More 

Richardson, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

We only stayed one night. The room was clean and had a mini kitchen with a larger fridge. Which would be convenient if we were staying longer. Lots of room to move around. Breakfast was included and was pretty nice. Eggs, waffles, bacon, cereal, oatmeal. The usual stuff. The staff was friendly. I hate to say that the hotel had... More 

Was this review helpful? Yes
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for your comments about our staff, we pride ourselves in providing excellent customer service to our guest. I would like to inform you our hotel will be going an extensive renovation at the beginning of August and we hope you give us additional opportunies to be your home away from home when you return to San... More 

Kansas City, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 25, 2015

My family and I stayed here on 5/23 and 5/24. It was very peasant. The room were specious and clean. The complementary breakfast was great with 10+ items to fit every need. I would recommend this place in a heart beat. The River walk was only 10 minutes drive from here. Great stay and great experience.

Was this review helpful? Yes
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, Thank you for taking the time to let us know about your memorable experience at our hotel. We pride ourselves in providing excellent service to our guests. Please come back and see us on your next visit to San Antonio! At your Service, Corina Galindo General Manager More 

Delhi
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 24, 2015

I was on a business trip to USAA and this is an excellent place to stay, just about one mile from the USAA gate. The hotel also offers complimentary pickup and drop to USAA as well as shopping complexes nearby including Walmart, Target and HEB. The room was cosy and comfortable and clean. The linen and towels were clean, though... More 

Was this review helpful? Yes
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience at the TownePlace Suites San Antonio Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very happy to hear from our customers and glad we delivered a memorable experience with exceptional service. Once again, thank you for your valued feedback... More 

Lansing, Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 25, 2015

This is our first stay at this hotel. We had been staying at another extended stay facility that was closed as a hotel and converted to efficiency apartments. However, the Towneplace Suites by Marriott on Prue was an excellent find. We come to San Antonio once a year for ten days to visit our son and his family. My son... More 

Was this review helpful? Yes
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad to hear you enjoyed your stay at our hotel. It is with a spirit to serve that we take pride in the service we provide. Thank you for choosing our hotel and we hope you return to our TownePlace Suites your home away from home. At your Service, Corina Galindo More 

Silver Spring, Maryland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 16, 2015

Checkin was okay and saved by Daniel! The desk was unattended so I called the number in hopes someone was in the office; nope! But then Daniel arrived and welcomed us warmly and we felt like valued guests! The room was a bit dated but sufficient for our two night stay. The breakfast was pretty good as were the evening... More 

Was this review helpful? Yes 1
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team so this will... More 

Edinburg, Texas
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 15, 2015

This is not a fancy hotel, but a great choice for a small family (like mine). I got a king studio suite. I usually request a high floor, but this was a last minute booking so I wasn't picky. If I must be on the ground floor, I always ask for a room far away from the exterior door. Well,... More 

Was this review helpful? Yes 1
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience we appreciate the comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate you chose ou hotel as your home away from home. At your Service, Corina... More 

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