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TownePlace Suites San Antonio Northwest

2.5 of 5
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5014 Prue Road, San Antonio, TX 78240
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TownePlace Suites San Antonio Northwest
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Ranked #113 of 352 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 5 days ago
Gwen H Richardson, Texas
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114 Reviews from our TripAdvisor Community

Traveler rating
    60
    28
    12
    7
    7
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48
15
8
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richardson, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We only stayed one night. The room was clean and had a mini kitchen with a larger fridge. Which would be convenient if we were staying longer. Lots of room to move around. Breakfast was included and was pretty nice. Eggs, waffles, bacon, cereal, oatmeal. The usual stuff. The staff was friendly. I hate to say that the hotel had... More 

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Kansas City, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed here on 5/23 and 5/24. It was very peasant. The room were specious and clean. The complementary breakfast was great with 10+ items to fit every need. I would recommend this place in a heart beat. The River walk was only 10 minutes drive from here. Great stay and great experience.

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Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, Thank you for taking the time to let us know about your memorable experience at our hotel. We pride ourselves in providing excellent service to our guests. Please come back and see us on your next visit to San Antonio! At your Service, Corina Galindo General Manager More 

Delhi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I was on a business trip to USAA and this is an excellent place to stay, just about one mile from the USAA gate. The hotel also offers complimentary pickup and drop to USAA as well as shopping complexes nearby including Walmart, Target and HEB. The room was cosy and comfortable and clean. The linen and towels were clean, though... More 

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Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience at the TownePlace Suites San Antonio Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very happy to hear from our customers and glad we delivered a memorable experience with exceptional service. Once again, thank you for your valued feedback... More 

Lansing, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2015

This is our first stay at this hotel. We had been staying at another extended stay facility that was closed as a hotel and converted to efficiency apartments. However, the Towneplace Suites by Marriott on Prue was an excellent find. We come to San Antonio once a year for ten days to visit our son and his family. My son... More 

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Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad to hear you enjoyed your stay at our hotel. It is with a spirit to serve that we take pride in the service we provide. Thank you for choosing our hotel and we hope you return to our TownePlace Suites your home away from home. At your Service, Corina Galindo More 

Silver Spring, Maryland
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 16, 2015

Checkin was okay and saved by Daniel! The desk was unattended so I called the number in hopes someone was in the office; nope! But then Daniel arrived and welcomed us warmly and we felt like valued guests! The room was a bit dated but sufficient for our two night stay. The breakfast was pretty good as were the evening... More 

Was this review helpful? Yes 1
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team so this will... More 

Edinburg, Texas
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2015

This is not a fancy hotel, but a great choice for a small family (like mine). I got a king studio suite. I usually request a high floor, but this was a last minute booking so I wasn't picky. If I must be on the ground floor, I always ask for a room far away from the exterior door. Well,... More 

Was this review helpful? Yes 1
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience we appreciate the comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate you chose ou hotel as your home away from home. At your Service, Corina... More 

Kingwood, Texas
Top Contributor
129 reviews 129 reviews
36 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed April 12, 2015

My wife and I were attending a course at the medical center, and this hotel was convenient. Although it appears to be an older hotel it was clean, comfortable, and, I would guess, refurbished. Two minor complaints, which I will get to, both overshadowed by the great staff. I rarely point out a name, but David Gonzalez, at the front... More 

Was this review helpful? Yes
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. Please accept our sincerest apologies for the inconveniences encountered and rest assure they will be addressed. Once again thank you for your business and please let us know if there's anything we can do for you. At your Service, Corina Galindo More 

1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

Great place! I ask to stay at this hotel when it comes to business. Full kitchen, warm breakfast daily, dinner and alcohol free on certain nights, gym is great along with golds across street, love everything that comes with staying here! Room was comfortable. Not one complaint. Shower didn't drain properly on one of my weekly stays, advised front desk... More 

Was this review helpful? Yes
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience. With a spirit to serve, we are very glad you have chosen to stay with us here at the TownePlace Suites. Please let me know if I can be of any assistance in the future. At your Service, Corina Galindo More 

Workington, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 6, 2015

this hotel is a must the staff are so friendly we arrived at 1 in the morning and the lady on checking was the most welcoming after a long flight from England checking no problem rooms are good and clean food good just a bit full at breckfast but no problem there was 13 off us staying there and we... More 

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Daniel G, Asstant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, Thank you for taking the time to review our hotel. We wish to give each guest a great experience during their time here. It was our pleasure to assist you and we hope to see you again in the future. Please feel free to contact us if you need anything. Thank you! More 

Top Contributor
107 reviews 107 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here a week and they made it feel like home. King sized bed, stove, fridge and microwave. Breakfast served daily and dinner Mon - Thurs. Nice location near the highway. Access to the Gold's Gym across the street is also a very nice perk.

Was this review helpful? Yes
Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, I'm very glad to hear we could make you feel at home during your stay. We hope to please all of our guests and are grateful for the chance to serve! We appreciate your business and hope to see you again next time you are in San Antonio. More 

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