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Staybridge Suites Downtown San Antonio Convention Center

3.0 of 5 123 Hoefgen, San Antonio, TX 78205
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Staybridge Suites Downtown San Antonio Convention Center
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Staybridge Suites Downtown San Antonio Convention Center
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92 reviews from our community

Traveler rating
    54
    26
    5
    2
    5
See reviews for
25
12
4
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sherman, Texas
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

my wife an I stayed hear for a few days in January. the location is perfect if you are coming in or going out on Amtrak. it is a short walking distance to the river walk. Our room 602 has everything you could won't for a short or long stay. If you are there on Tuesday, Wednesday or Thursday they... More 

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Houston, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

I spent the weekend with my family at this hotel during the PAX South conference at the Convention Center. The continental breakfast was pretty much what I expected - nothing special, but certainly not bad. On evenings during the week (Tues - Thurs, I think) adults get 2 free drinks (either wine or beer) in the dining area. The hotel... More 

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Chicago, IL
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, I thought it was a nice hotel and a very good value. I was attending a conference at the convention center and it was a 10 minute walk away. I made good use of the kitchen, which was well stocked with plates and cutlery, as well as cooking supplies, which I didn't need. The one issue with the room... More 

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Georgetown, Kentucky
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service here is really great and it starts at the top with Jennifer the General Manager. Like any hotel this one is not perfect and as a frequent guest there are bound to be issues from time to time. They are also in the process of updating many of the rooms.In my opinion a good service team is measured... More 

Was this review helpful? Yes
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear Rlath82, Thank you for taking the time to let us know about your recent stay at Staybridge Suites Downtown San Antonio Convention Center. Our number one goal is to be all of our guests home away from home and we are glad we can be that for you. We look forward to seeing you again on your next visit.... More 

1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

Normally I didn't give out review. This hotel just too dirty. Feel itchy all over. The carpet, towel, bed, all look so dirty. Will avoid this hotel chain from now on. When We pull out the sofabed it was undone and look like someone slept on it before And housekeeping didn't clean it. Side table full of dirty finger prints.... More 

Was this review helpful? Yes
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear Mooncakeprince, Our number one goal is to ensure all of our guests receive the best hospitality experience possible. If we fell short of that for you I sincerely apologize. I would greatly appreciate the chance to further discuss the issues you encountered while staying with us in order to provide the best service possible for you and all future... More 

Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

The hotel staff was very friendly and helpful. Rooms were large, comfortable and clean. Walking distance to the Alamodome. Will stay here again next time in San Antonio. The room included a regular sized refrigerator and small microwave.

Was this review helpful? Yes 1
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear TexGonzo, Thank you for taking the time to let us know about your stay at the Staybridge Suites Downtown San Antonio Convention Center. Our ultimate goal is to ensure all of our guest feel at home while receiving an exceptional hospitality experience and we are glad to have met those expectations for you. We hope to see you again... More 

College Station, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 7, 2014

The hotel itself is what you would expect from a Staybridge Suite with all the amenities standard to that chain. The location is a bit further east than most San Antonio visitors might want but it's an easy ten minute walk to the Convention Center/Riverwalk, etc. Also really easy access to I-37/US 281 and free (!) parking. The staff, however,... More 

Was this review helpful? Yes
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear Ross F, Thank you for taking the time to let us know about your recent stay at Staybridge Suites Downtown Convention Center. We are glad to hear that our staff was able to make your stay. We know that when it comes to choosing lodging in San Antonio there are many options to choose from but not many will... More 

1 review
5 of 5 stars Reviewed November 28, 2014

Great location for the Alamodome, the River Walk, the Alamo, railroad foamers, business or just get away. Clean kitchenettes and Gabe and Jerica at the front desk are the most courteous and attentive front men of an elobarate band of customer servce oriented team kembers. The 4 month stay here and away from home was spectacular and comfortable.

Was this review helpful? Yes
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear Justin M, Thank you taking the time to let us know about your recent extended stay at Staybridge Suites Downtown San Antonio Convention Center. We are glad to hear you enjoyed our close proximity to the many downtown San Antonio attractions while here. Jerica and Gabe are wonderful desk clerks and we will be sure to pass on your... More 

Double Oak, Texas
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 4, 2014

This is not the Ritz...but who needs that for a regular family stay? Comfortable, clean, and reasonable, this is my family's 3rd stay at this hotel. The staff are friendly and approachable. They provide anything (within reason) you ask for...and it's quiet. Breakfast is good and extensive. Small kitchen is convenient. Beds are comfy.

Was this review helpful? Yes 1
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear DoubleOakDoak, Our apartment style rooms are a great feature to have when traveling with your family. We are glad to hear you enjoyed the comforts of our rooms along with the many ammenities they have to offer. Thank you for taking the time to let us know about your recent stay at Staybridge Suites Downtown San Antonio Convention Center.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 25, 2014 via mobile

While having a room booked for one month, lots of time was spent in and out of this hotel. After 2 weeks, began noticing bites all over. This hotel room was infested with bed bugs. All laundry had to be dry cleaned, suitcases and shoes had to be checked by a special team of people, and this caused a huge... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Staybridge Suites Downtown San Antonio Convention Center, responded to this review

Dear travelinggypsy7, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More 

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Additional Information about Staybridge Suites Downtown San Antonio Convention Center

Address: 123 Hoefgen, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Downtown San Antonio Convention Center 3*
Number of rooms: 138
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Also Known As:
Staybridge Suites San Antonio Sunset Station Hotel San Antonio
San Antonio Staybridge Suites
Hotel Style:
#27 Romantic Hotel in San Antonio
#36 Business Hotel in San Antonio
#68 Family Hotel in San Antonio

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