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TownePlace Suites San Antonio Airport

Certificate of Excellence
3.0 of 5
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214 Northeast Loop 410, San Antonio, TX 78216
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1 room 1 adult
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TownePlace Suites San Antonio Airport
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174 Reviews from our TripAdvisor Community

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Victoria
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

I have stayed here before for work and love having a kitchen. Every evening they have what smells like a wonderful dinner and the breakfast is well stocked with a variety of fresh meals. Room was very clean and the was comfortable for a weeks stay.

Helpful?
Thank Amanda B
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. More 

1 review
5 of 5 stars Reviewed 1 week ago

Traveled around for quite some time and have not experienced such a warm welcome and home away from home feeling like this!!! Staff is just amazing - from the wonderful chef (Adam), to cleaning laddies, shuttle bus drivers (thank you Vince and Ricardo), to the front desk staff (thank you Emily, James, Ralph and Michael) to the GM manager himself... More 

Helpful?
Thank Gordana S
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing online the outstanding service you received while staying at our hotel. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. More 

Pittsburgh PA
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 5, 2016

Picked us up at a rent-a-car location. Took us to the Airport at 4:30 am Rooms very nice!! Staff can't do enough for you!! Made sure we had breakfast at 4:15 am....We needed extra pillows...they were brought very quickly upon request. Stay here if you can!!

Helpful?
1 Thank drh3177
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We appreciate the glowing comments you gave our staff on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. More 

Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2016

This property is located right by the highways/interstates and by the airport. You would expect a lot of noise from the interstates and airport...but you do not hear anything. It is a well kept up property. They do have a shuttle which is nice if you do not have a car.

Helpful?
1 Thank Erika E
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. More 

San Antonio, Texas
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 27, 2015

I was impressed by the Towne Place Suites San Antonio Airport. The facilities were very clean and attractive. The wood paneling in the elevator even smelled as if it had just been polished. The suite was well arranged with everything I needed. Some positive points: The bedding was in good condition and comfortable. A small kitchen had two burners, a... More 

Helpful?
Thank Dansktex
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. More 

Austin
1 review
3 of 5 stars Reviewed December 18, 2015

Clean room, nice bathrooms. The pull out sofa was torturous for the kids but that's pretty typical. Not a bad place to stay and right at a highway intersection. The breakfast was not anything I wanted any part of.

Helpful?
Thank DrewPSach
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your comments online regarding your experience with us. We regret that you weren’t able to give us a perfect score because of the issue you mentioned. We are glad to hear that the other aspects of your stay went well. I will pass all of your comments on to my team to begin improvements for you... More 

Yorktown, Indiana
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 16, 2015

What a great place to stay-Close to the airport, but no to close, that noise would be a problem- Its not. Free Shuttle! Yes! Oh yea,its me again- Livin on the road, and this hotel is a rare find, the staff at this hotel goes far and beyond- to help and serve the traveler! They can not only shuttle you... More 

Helpful?
1 Thank Bryan S
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed December 12, 2015

My family and I really liked staying there for the weekend. The rooms were very clean and well maintained. The rooms were quite considering being so close to the freeway. The beds were very comfortable and was able to get a pack and play for one of my grandchildren. The kitchenette was very handy to use when traveling with small... More 

Helpful?
Thank texastourist2015
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff. We hope to have you as our guest again in the future. More 

Houston
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 9, 2015

TownePlace Suites San Antonio Airport is a great place to stay. The hotel has been recently renovated and the lobby and hotel rooms are smart, clean looking with warm, welcoming colors. The rooms are large suites with a full functioning range top, full size refrigerator and sink. The king sized beds are very comfortable. The room also comes with a... More 

Helpful?
Thank HoustonEagle
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff. We hope to have you as our guest again in the future. More 

Houston, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 8, 2015

We immediately liked the hotel when we walked through the door. It has a beautiful lobby, the front desk employee was very friendly (and explained how to find the hidden hotel the next time on GPS) and our room was really great. The whole experience would have been five stars. That is, until breakfast the next morning. It turns out... More 

Helpful?
Thank uthoudad
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your views online regarding your visit, both positive and negative comments are appreciated. It gives us an opportunity to evaluate where we are doing well and where we need to improve. I’m sorry to hear your total experience was not up to our high standard. I will make sure that this feedback is given to my... More 

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