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TownePlace Suites San Antonio Airport

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214 Northeast Loop 410, San Antonio, TX 78216
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TownePlace Suites San Antonio Airport
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TownePlace Suites San Antonio Airport
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138 reviews from our community

Traveler rating
    81
    43
    11
    1
    2
See reviews for
49
26
11
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Winston Salem, NC
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great property -- nice people at the desk and cleaning the LARGE (and affordable) rooms. Stayed here in October 2014 and would definitely recommend. I stayed an extra day after a wedding downtown so I moved here from the hotel on the riverwalk. This place was MUCH nicer than the riverwalk property. Completely refreshing!!

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here on the March 12th and we had a reservation for the 12th and 13th. We decided to modify our reservation and changed it to one night but we had a change of plans so we went down to speak with the front desk represenative by the name of Michael. He assured us that we were guaranteed a... More 

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Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We value your patronage and we appreciate you taking the time to share your comments. I completely agree with you that these are issues that are not up to our standards. Comments from our guests are vitally important in helping us achieve our mission of being your first choice when traveling and enable us to continue to improve and I... More 

Richmond, Texas
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

While we had some plumbing issues, the front desk was super eager to fix it with a smile a great attitude. I got a very decent rate for 2 nights while we stayed in SA. It is convenient (10 min drive) to downtown San Antonio and convenient to get to Sea World for families (took us 15 minutes). Lots of... More 

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Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your... More 

Everett, Washington
Top Contributor
50 reviews 50 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a total of four nights. The rooms very spacious, clean and equipped for longer stays with stove, dishes and large refrigerator. To begin with the Hotel Shuttle from the airport was prompt, as it was every time we needed it. The staff was very nice, knowledgeable about area dining and helpful. The complimentary breakfast is among... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. More 

Denver, Colorado
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Checking in we were greeted by the GM that showed interest in our visit and had dining suggestions and other information for us. By the happy hour spread was a gentleman that obviously took great pride in his job. He made certain the counter was clean and well stocked. The next morning we found him giving the same attention to... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. More 

San antonio
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

Townes Suites Airport San Antonio is the best stay I've had in San Antonio. James at the front desk was very professional friendly and courteous. Rayis helped me With my car. Great guy and handy Hot Breakfast in the morning and free happy hour food and beer and wineat 5-6pm was wonderful A real bargain with military and senior rates... More 

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Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. More 

Kyle, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

Excellent hotel experience - friendly and helpful staff, clean room, comfortable bed and good shuttle service. A small store near the desk supplies snacks and toiletries. The hotel is very close to the airport. I would definitely recommend this place.

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. More 

Phoenix, Maryland
Contributor
18 reviews 18 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2015

We were in town for a family funeral and chose this hotel because of it's proximity to the airport and rental car return. We only had contact with 3 hotel employees...2 front desk clerks and a shuttle bus driver. All were super friendly and helpful. Our room was clean and breakfast was good. I would definitely recommend this hotel.

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area. More 

Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 3, 2015

We were visiting family for Christmas and needed a convenient, northside location. This has to be one of the most well-run hotels I have ever experienced. Our room was spotlessly clean and super comfortable. We felt like it was the perfect cozy nest for our 3-day stay. The full, free breakfast is amazing, from huevos rancheros to waffles shaped like... More 

Was this review helpful? Yes 1
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again More 

Lawrenceville, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 31, 2014

Stayed at hotel for Air Force Graduation. Hotel location was excellent. Close to airport and right next to expressway. Breakfast was really nice and stayed stocked and warm the whole time while out. Room was comfy and beds were really nice. I really do not have anything bad to say except for one thing. The bathroom sits too close to... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing online the outstanding service you received while staying at our hotel. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. More 

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