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TownePlace Suites San Antonio Airport

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214 Northeast Loop 410, San Antonio, TX 78216
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TownePlace Suites San Antonio Airport
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TownePlace Suites San Antonio Airport
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144 reviews from our community

Traveler rating
    86
    44
    11
    1
    2
See reviews for
53
27
11
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Top Contributor
176 reviews 176 reviews
36 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent a weekend here and had a nice stay for a great price. It was a great location for us being on the 410 Loop and equal distance to St. Mary's University and our daughter's house on the N.E. side of San Antonio. Check in staff were very friendly and helpful and acknowledged us as Marriott Reward members. We really... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff. We hope to have you as our guest again in the future. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Clean! Friendly! The shuttle to the restaurant and airport was fantastic we had the suite and it was perfect for the baby and two dogs. Plenty of outlets to charge our iPhones and IPads. The property is surrounded with sidewalks to walk the dogs.

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff. We hope to have you as our guest again in the future. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015 via mobile

We stayed here for a family get way over part of spring break. It was a terrific hotel. The staff was exceptionally friendly and helpful. We were greeted with prompt service and smiles and th front desk. The room itself was very comfortable and the beautiful Decore was a plus. The bed was very comfortable. The highlight was the free... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area. More 

1 review
5 of 5 stars Reviewed April 11, 2015 via mobile

My girlfriend and I took a trip to San Antonio without a hotel reservation and waltzed in to Townesuites, hoping for the best. The staff was so friendly and wonderful and accommodating. Special shout out to James, but everyone we encountered was pleasant and helpful. They let us see the room before we picked it, and they also gave us... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Winston Salem, NC
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 19, 2015

This was a great property -- nice people at the desk and cleaning the LARGE (and affordable) rooms. Stayed here in October 2014 and would definitely recommend. I stayed an extra day after a wedding downtown so I moved here from the hotel on the riverwalk. This place was MUCH nicer than the riverwalk property. Completely refreshing!!

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 19, 2015

I stayed here on the March 12th and we had a reservation for the 12th and 13th. We decided to modify our reservation and changed it to one night but we had a change of plans so we went down to speak with the front desk represenative by the name of Michael. He assured us that we were guaranteed a... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We value your patronage and we appreciate you taking the time to share your comments. I completely agree with you that these are issues that are not up to our standards. Comments from our guests are vitally important in helping us achieve our mission of being your first choice when traveling and enable us to continue to improve and I... More 

Richmond, Texas
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 19, 2015

While we had some plumbing issues, the front desk was super eager to fix it with a smile a great attitude. I got a very decent rate for 2 nights while we stayed in SA. It is convenient (10 min drive) to downtown San Antonio and convenient to get to Sea World for families (took us 15 minutes). Lots of... More 

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Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your... More 

Everett, Washington
Top Contributor
50 reviews 50 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 3, 2015

We stayed here for a total of four nights. The rooms very spacious, clean and equipped for longer stays with stove, dishes and large refrigerator. To begin with the Hotel Shuttle from the airport was prompt, as it was every time we needed it. The staff was very nice, knowledgeable about area dining and helpful. The complimentary breakfast is among... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. More 

Denver, Colorado
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 3, 2015

Checking in we were greeted by the GM that showed interest in our visit and had dining suggestions and other information for us. By the happy hour spread was a gentleman that obviously took great pride in his job. He made certain the counter was clean and well stocked. The next morning we found him giving the same attention to... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. More 

San antonio
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

Townes Suites Airport San Antonio is the best stay I've had in San Antonio. James at the front desk was very professional friendly and courteous. Rayis helped me With my car. Great guy and handy Hot Breakfast in the morning and free happy hour food and beer and wineat 5-6pm was wonderful A real bargain with military and senior rates... More 

Was this review helpful? Yes
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. More 

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