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Courtyard San Antonio SeaWorld(R)/Lackland

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6738 Northwest Loop 410, San Antonio, TX 78238
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Courtyard San Antonio SeaWorld(R)/Lackland
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Courtyard San Antonio SeaWorld(R)/Lackland
Courtyard San Antonio SeaWorld(R)/Lackland
Courtyard San Antonio SeaWorld(R)/Lackland
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104 reviews from our community

Traveler rating
    52
    23
    15
    11
    3
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66
6
2
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here for our daughter's graduation, mainly because she lives nearby. The location is pretty good, with easy freeway access and about 15 minutes to downtown, 20-25 minutes to the airport. The lobby and bistro area are in good shape, but our room seemed dated and not well cleaned. The bathroom area was sub-par. Front-desk service... More 

Was this review helpful? Yes
Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you so much for your review, we truly do appreciate it. I am glad you enjoyed our Bistro and service overall. We are working to improve our guestrooms, and will be undergoing a beautiful room renovation later this year. We truly do appreciate your business, and hope you return next time you are in San Antonio. More 

Senior Contributor
33 reviews 33 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I returned with family for BMT graduation. Staff is great. Bistro is awesome. The remodeled lobby looks awesome. I will continue to stay here if im in town. Always pleasant. Just beware of the italian food flyers that are slipped under the rooms door. They are scammers. This is definately not the hotels fault. They dont allow people to solicite.

Was this review helpful? Yes 1
Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thanks again, Laura, for your very nice review! We appreciate you taking the time to leave us feedback. We are definitely working diligently to make sure we keep any solicitors off our property, and those pizza flyer guys are a true menace to all hotels in San Antonio. Thanks again for visiting us, and we truly look forward to your... More 

Kearney, Missouri
Top Contributor
68 reviews 68 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 23, 2015

As a platinum member and frequent guest this experience was not up to par. It started at check in. though it was near zero and having had parked my rental car at the end of the building after checking in had to go back in the cold to place a parking pass on dash. It was then off to my... More 

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Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Hello McLaren88, Thank you for your feedback. I do apologize that we didn't live up to your, and our, standards. We definitely could have handled these easy challenges better, and I will be sharing your review with my staff so we can improve. Please feel free to contact me personally when you are coming back to the area, as we... More 

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2015 via mobile

we stayed 4 nights while attending Air Force BMT graduation. There were a few other hotels that were closer to the base, but this one was about $30 less per night so I chose it. It took about 10 minutes to get to the base. Beware of the clover leaf exit at 410/90 when heading to the Luke gate as... More 

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Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Hello JSandHS - thank you so much for your review of our property. I am glad you enjoyed some aspects of our property, and I will share your great review with our housekeeping staff. We will keep working on the Bistro to ensure our service and delivery is what you have come to expect from Courtyard by Marriott. Thanks again! More 

Montreal, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 18, 2014

Traveled on business November ,hotel does not supply airport shuttle, which is not convenient when they know most people will go there for a certain exhibition. Taxi cost $50 from airport to hotel one way. It is a way off the airport so in my opinion they should have a shuttle. Hotel is very clean, quiet, staff is friendly but... More 

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Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you, TIna F, for your review! I appreciate you taking the time to leave us feedback here on TripAdvisor and for staying with us. We are definitely in a great location for numerous parties - both business and pleasure travelers can enjoy our location, but I do agree with you; most people will enjoy themselves much more with their... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

The staff here are nice and friendly, We got a room for 4, the room was pretty big and spacious, rooms were clean, alot of stores near by, nice indoor pool and gym, would of been nice if had a mini kitchen in the room and free breakfast, but other then that, the stay was good. I recommend this hotel.

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Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you so much for your review of our hotel! We truly appreciate you taking the time to leave us this feedback on TripAdvisor. I am happy to hear you enjoyed yourself, and we look forward to you returning to us next time you are here in San Antonio! More 

Laredo
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed November 2, 2014

Decided to stay here due to proximity to cousin's house where we were having a family reunion. Hotel has been remodeled since last stay about four years ago. Hotel lobby is very nice and modern. Staff were very friendly and helpful. Early check in was a great plus. Rooms are large with nice modern furniture. Micro wave and mini fridge... More 

Was this review helpful? Yes 1
Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you for your feedback, Border45. I appreciate you taking the time to leave us a review here on TripAdvisor. I apologize for the difficulty with your AC, and would like for you to contact me directly so we can discuss this further. Cheers, Matthew Oropeza 210.647.4100 More 

NYC
Contributor
15 reviews 15 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 16, 2014

I've stayed here several times. Spacious rooms, clean, efficient staff. Nice workout room. Always surprises me that they don't offer a free basic breakfast. I'd stay here again but do wonder if there's something better available.

Was this review helpful? Yes
Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you, NYCGreglando, for taking the time to review our property. Your feedback is very important to us, and I appreciate your business. While the Courtyard by Marriott properties do not offer complimentary breakfast, the next time you return we will have our Bistro open for business. We will be serving a full Starbucks menu as well as great breakfast... More 

Wichita Falls, Texas
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 2, 2014

I have stayed at a lot of Marriott hotels and this one is in the upper average range. I took my kids to Sea World and it was a VERY quick drive. Even the kids commented on how short of a drive it was. Shopping and dining are very close as well. The only drawback is that you have to... More 

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Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you, Silverado98, for taking the time to review our property here on TripAdvisor. I am very excited that you enjoyed your stay with us, and appreciate you leaving us feedback. I wanted you to know that our renovation is very close to being complete, and the full Bistro will be open for business at the beginning of October. Also,... More 

Senior Contributor
33 reviews 33 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 25, 2014

As entering the hotel we were greated by the recptionist with a big smile. The conversation she carried on with us was sweet. She did get my credit card to just have it on file if any incidents or damages were done. She was very informative about what was going on in the hotel during our stay. They have a... More 

Was this review helpful? Yes
Matthew O, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review

Thank you so much, Laura M, for your review here on TripAdvisor. I appreciate you taking the time to leave us feedback. We love what we do, and it sounds like it truly showed upon your arrival. Our lobby remodel is now complete, and the Bistro will open for business in about a week. We truly hope you return to... More 

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