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All 353 San Antonio hotels

Residence Inn San Antonio North-Stone Oak

3.0 of 5 Hotel   |   1115 North 1604 East, San Antonio, TX 78258 (Far North Central)
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Ranked #132 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
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66 reviews from our community

Traveler rating
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    14
    3
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at this inn many times before and always had a wonderful stay, but this time the stay wasn't great. I have been going through alot lately and my fiancé reserved the weekend for us to get some well needed rest but unfortunately they didn't inform us that they were doing construction and they placed us in the... More

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

I have received the comments from your stay with us, I would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. More

Brackettville, Texas
Top Contributor
117 reviews 117 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our reservation was correct, BUT be sure to ask for a room that DOES NOT face COSTCO. Sleepless night with all the trash and delivery trucks with their back-up warnings going off. Another improvement would be to bring back the occasional chair in the living area. Hard for more than two to visit without this. Overall though, I will stay... More

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. More

Houston, Texas
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed September 2, 2014

We spent Saturday and Sunday nights of the Labor Day Weekend at this hotel. We stayed on the Costco side but were not affected by early morning deliveries, because Costco is closed on Sundays and Monday was a public holiday. Needless to say, this was NOT a room with a view - but we weren't planning on that as we... More

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Halifax, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2014

Not a bad location but had a couple issues. Shower handle - broken. We advised front desk and it was repaired almost immediately. Door - the door into the room was very noisy as you walked in. We advised maintenance and they tried to repair it but no success. Hot water - it was warm at best A/C - sounded... More

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thanks for taking the time to review our hotel. We are actually in the middel of a renovation right now. We hope that it will be completed by mid-December. Hopefully, we will see you again the next time you are in San Antonio! More

Houston, Texas
Senior Contributor
26 reviews 26 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 5, 2014

We stayed while visiting San Antonio and had a horrible nights sleep due to being on the Costco side. We were woken up at 4am by the Forklifts at the Costco loading docks. You could hear the Forklifts honking and beeping starting in the wee hours of the night. It wasn't a restful nights sleep before a full day at... More

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. More

El Paso, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2014

This location needs attention- desperately. The evening front desk employee was very pleasant and helpful for directions, but in the morning that was another story. I called down to let front know my coffee maker didn't work, he said he didn't have another one and I needed to go downstairs to get a cup. The front desk clerk needed a... More

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for taking the time to let us know about your experience with the Residence Inn San Antonio North/Stone Oak. I apologize that your recent stay was not satisfactory and appreciate your feedback. You're a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective... More

Marietta, Georgia
Top Contributor
56 reviews 56 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 6, 2014

Nice enough Residence Inn, very friendly staff and good location just off 1604. It's a bit difficult to get to the hotel due to the frontage roads, but it's not terrible. There is some shopping (Costco) and a few restaurants within walking distance which make it better for a multi-night stay. Convenient if you're doing work at the nearby medical... More

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Hagerstown, MD
Top Contributor
102 reviews 102 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 28, 2014

The location worked out very well for my needs and I have stayed here several times. The rooms were clean, comfortable and quiet. The staff was friendly. The breakfast room was full every morning and refilling the food and coffee seemed to be neglected during my last stay. There are many restaurants close by, and some are within walking distance.... More

Was this review helpful? Yes 1
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you so much for taking the time to review our hotel. We are very excited that you enjoyed your stay with us.We hope that you will visit us again soon! More

Kingwood, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 27, 2014

The staff was very welcoming, the room was clean, the sofa bed was not comfortable and the regular bed was a little better, but I prefer a softer bed. The location was awesome so many restaurants and stores within walking distance.

Was this review helpful? Yes
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us. We are begininning a renovation in September, and hope that you will come visit us again the next time you are in San Antonio! More

New Braunfels, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014 via mobile

I needed a room fairly quickly and call the hotel. The res agent Keisha Ryals was kind and very helpful. Once I got to the hotel I was greeted by the very person, Keisha, who took my reservation. This young lady might be the sweetest, nicest and most professional hotel emoloyee I have ever dealt with. The hotel was very... More

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Additional Information about Residence Inn San Antonio North-Stone Oak

Address: 1115 North 1604 East, San Antonio, TX 78258
Location: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio North-Stone Oak 3*
Number of rooms: 88
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Also Known As:
Residence Inn San Antonio North-Stone Oak Hotel San Antonio
San Antonio Residence Inn

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