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Residence Inn San Antonio North-Stone Oak

3.0 of 5 1115 North 1604 East, San Antonio, TX 78258
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Certificate of Excellence 2014
Residence Inn San Antonio North-Stone Oak
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Residence Inn San Antonio North-Stone Oak
Residence Inn San Antonio North-Stone Oak
Residence Inn San Antonio North-Stone Oak
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70 reviews from our community

Traveler rating
    36
    14
    14
    3
    3
See reviews for
32
8
3
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights Thanksgiving weekend…had an apt-like suite with 2 separate bedrooms, 2 baths, and kitchen/living space in between. This layout worked great for our family, and it was nice to have the kitchen, which includes microwave, refrigerator w/icemaker, dishwasher, coffee pot, pots/pans, dishes…only thing missing was small oven. Hotel serves more than adequate breakfast which is included--oatmeal,... More 

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Oklahoma
Top Contributor
298 reviews 298 reviews
122 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After our "not up to par" experience in Henderson, NV, we were a little worried, but San Antonio, North Stone Oak, brought us back. First was Chris, at the front desk, who greeted us and had all of our paperwork ready and in order. Next, the suite was just as we are used to, only newer. Then to top it... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 7, 2014 via mobile

First I reserve 5 star reviews for luxury hotels. I am a fan of marriott chains, and this residence inn meets my expectation. The check in reception lady was very friendly. The hotel currently is undergoing a renovation but it's not causing inconvenience. A bit outdated decor but the room is spacious with kitchen. I may add, the bedding could... More 

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Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

We had to take a break. We decided to go to the RI from Austin on the weekend. We made the reservation online and then called the RI. Selena, at the desk took several phone calls from us as we were trying to coordinate a room, and other activities. As this was the Formula 1 weekend in Austin, travel timing... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2014 via mobile

I have stayed at this inn many times before and always had a wonderful stay, but this time the stay wasn't great. I have been going through alot lately and my fiancé reserved the weekend for us to get some well needed rest but unfortunately they didn't inform us that they were doing construction and they placed us in the... More 

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

I have received the comments from your stay with us, I would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. More 

Brackettville, Texas
Top Contributor
120 reviews 120 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 29, 2014

Our reservation was correct, BUT be sure to ask for a room that DOES NOT face COSTCO. Sleepless night with all the trash and delivery trucks with their back-up warnings going off. Another improvement would be to bring back the occasional chair in the living area. Hard for more than two to visit without this. Overall though, I will stay... More 

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. More 

Houston, Texas
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed September 2, 2014

We spent Saturday and Sunday nights of the Labor Day Weekend at this hotel. We stayed on the Costco side but were not affected by early morning deliveries, because Costco is closed on Sundays and Monday was a public holiday. Needless to say, this was NOT a room with a view - but we weren't planning on that as we... More 

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Halifax, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2014

Not a bad location but had a couple issues. Shower handle - broken. We advised front desk and it was repaired almost immediately. Door - the door into the room was very noisy as you walked in. We advised maintenance and they tried to repair it but no success. Hot water - it was warm at best A/C - sounded... More 

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thanks for taking the time to review our hotel. We are actually in the middel of a renovation right now. We hope that it will be completed by mid-December. Hopefully, we will see you again the next time you are in San Antonio! More 

Houston, Texas
Senior Contributor
26 reviews 26 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 5, 2014

We stayed while visiting San Antonio and had a horrible nights sleep due to being on the Costco side. We were woken up at 4am by the Forklifts at the Costco loading docks. You could hear the Forklifts honking and beeping starting in the wee hours of the night. It wasn't a restful nights sleep before a full day at... More 

Was this review helpful? Yes
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. More 

El Paso, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2014

This location needs attention- desperately. The evening front desk employee was very pleasant and helpful for directions, but in the morning that was another story. I called down to let front know my coffee maker didn't work, he said he didn't have another one and I needed to go downstairs to get a cup. The front desk clerk needed a... More 

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Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for taking the time to let us know about your experience with the Residence Inn San Antonio North/Stone Oak. I apologize that your recent stay was not satisfactory and appreciate your feedback. You're a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective... More 

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Additional Information about Residence Inn San Antonio North-Stone Oak

Address: 1115 North 1604 East, San Antonio, TX 78258
Location: United States > Texas > San Antonio > Stone Oak
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio North-Stone Oak 3*
Number of rooms: 88
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Also Known As:
Residence Inn San Antonio North-Stone Oak Hotel San Antonio
San Antonio Residence Inn

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