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Residence Inn San Antonio North-Stone Oak

3.0 of 5 1115 North 1604 East, San Antonio, TX 78258
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Certificate of Excellence 2014
Residence Inn San Antonio North-Stone Oak
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Residence Inn San Antonio North-Stone Oak
Residence Inn San Antonio North-Stone Oak
Residence Inn San Antonio North-Stone Oak
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73 reviews from our community

Traveler rating
    37
    15
    15
    3
    3
See reviews for
33
8
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2014 via mobile

Very pleasant experience. We are marroitt platinum members- we were staying on points for a one bedroom suite- however, jessica upgrade is to a two bedroom. Which was perfect because we were two adults and a child. Staff was friendly- especially Jessica at the front desk. Social hour lacked a bit- no non-alcoholic drinks available only orange and cranberry juice.... More 

Was this review helpful? Yes
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for your kind comments. We will be sharing your note with Jessica! I'm very glad that she was able to help you enjoy your trip. We hope to see you again. More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2014

This hotel was recently remodeled and the rooms are gorgeous and clean. Front desk staff (did not get her name, check in 12/5/14) was superior!!! She made sure that our needs were met in the most friendly way! I would highly recommend this property for your stay in San Antonio!

Was this review helpful? Yes
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you reviewing our hotel. Our goal is to make sure that every guest enjoys themselves every stay. I am glad that we were able to help you enjoy your visit to San Antonio! We look forward o serving you again in the future. More 

Houston, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

Stayed here for 2 nights Thanksgiving weekend…had an apt-like suite with 2 separate bedrooms, 2 baths, and kitchen/living space in between. This layout worked great for our family, and it was nice to have the kitchen, which includes microwave, refrigerator w/icemaker, dishwasher, coffee pot, pots/pans, dishes…only thing missing was small oven. Hotel serves more than adequate breakfast which is included--oatmeal,... More 

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Oklahoma
Top Contributor
303 reviews 303 reviews
122 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed December 9, 2014

After our "not up to par" experience in Henderson, NV, we were a little worried, but San Antonio, North Stone Oak, brought us back. First was Chris, at the front desk, who greeted us and had all of our paperwork ready and in order. Next, the suite was just as we are used to, only newer. Then to top it... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2014 via mobile

First I reserve 5 star reviews for luxury hotels. I am a fan of marriott chains, and this residence inn meets my expectation. The check in reception lady was very friendly. The hotel currently is undergoing a renovation but it's not causing inconvenience. A bit outdated decor but the room is spacious with kitchen. I may add, the bedding could... More 

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Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

We had to take a break. We decided to go to the RI from Austin on the weekend. We made the reservation online and then called the RI. Selena, at the desk took several phone calls from us as we were trying to coordinate a room, and other activities. As this was the Formula 1 weekend in Austin, travel timing... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2014 via mobile

I have stayed at this inn many times before and always had a wonderful stay, but this time the stay wasn't great. I have been going through alot lately and my fiancé reserved the weekend for us to get some well needed rest but unfortunately they didn't inform us that they were doing construction and they placed us in the... More 

Was this review helpful? Yes 1
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

I have received the comments from your stay with us, I would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. More 

Brackettville, Texas
Top Contributor
132 reviews 132 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 29, 2014

Our reservation was correct, BUT be sure to ask for a room that DOES NOT face COSTCO. Sleepless night with all the trash and delivery trucks with their back-up warnings going off. Another improvement would be to bring back the occasional chair in the living area. Hard for more than two to visit without this. Overall though, I will stay... More 

Was this review helpful? Yes
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. More 

Houston, Texas
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed September 2, 2014

We spent Saturday and Sunday nights of the Labor Day Weekend at this hotel. We stayed on the Costco side but were not affected by early morning deliveries, because Costco is closed on Sundays and Monday was a public holiday. Needless to say, this was NOT a room with a view - but we weren't planning on that as we... More 

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Halifax, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2014

Not a bad location but had a couple issues. Shower handle - broken. We advised front desk and it was repaired almost immediately. Door - the door into the room was very noisy as you walked in. We advised maintenance and they tried to repair it but no success. Hot water - it was warm at best A/C - sounded... More 

Was this review helpful? Yes
Nanci J, General Manager at Residence Inn San Antonio North-Stone Oak, responded to this review

Thanks for taking the time to review our hotel. We are actually in the middel of a renovation right now. We hope that it will be completed by mid-December. Hopefully, we will see you again the next time you are in San Antonio! More 

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Additional Information about Residence Inn San Antonio North-Stone Oak

Address: 1115 North 1604 East, San Antonio, TX 78258
Location: United States > Texas > San Antonio > Stone Oak
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio North-Stone Oak 3*
Number of rooms: 88
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Also Known As:
Residence Inn San Antonio North-Stone Oak Hotel San Antonio
San Antonio Residence Inn

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