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All 350 San Antonio hotels

BEST WESTERN Garden Inn

2.0 of 5 Motel   |   11939 I-H 35 N, San Antonio, TX 78233-5312 (Northeast San Antonio)
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72%
Ranked #83 of 350 hotels in San Antonio
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
283pamelag
  • Reviews (97)
  • Photos (34)
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  • Room tips (14)
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97 people have reviewed this hotel

Traveler rating
    44
    26
    15
    7
    5
See reviews for
34
25
5
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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There are newer reviews for BEST WESTERN Garden Inn
See the most recent reviews
1 review
3 of 5 stars Reviewed 4 weeks ago

Not many food items, some locations better - very small space. Seating for about 12, plus another 10 at makeshift folding table. Staff unprofessional - gave unsolicited comments loudly during breakfast about the day's news! Bathroom small (sink in bedroom), toilet short, tub slippery due to slope (even with non-slip etching). This chain bare-bones. Lucky to get a small shampoo.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Public Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I am sorry to hear that the hotel was not excellent. The breakfast will be going through some changes to add more variety. The hotel is testing out many new products and will make the changes in this coming month. I am very sorry to hear that our staff was... More

San Antonio, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed @ this hotel over the break and nothing was right! the two people that I dealt with during my stay were very rude and downright mean.when we checked in the front desk worker jeff was very rude and couldn't get off his phone to save his life.had a room on the poolside which I thought was nice but... More

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Greenville, Texas
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is a good motel. Not great. The staff was exceptional. Room was clean My only complaint is that the a/c was not on when we arrived. Room was hot and it took a good hour for it to cool down. I mentioned it to the desk guy. He said if I were to call about 1 hour before arrival... More

Was this review helpful? Yes
BWGardenInnSA, Public Relations Manager at BEST WESTERN Garden Inn, responded to this review

We do try to provide a clean and comfortable stay at a reasonable rate. We want to ensure that we are providing a value for our guest. I do apologize that the ac was not on. Since it is summer time we will start turning on ac to ensure that the room is comfortable when our guest arrive. We hope... More

Boerne, United States
1 review
3 of 5 stars Reviewed June 2, 2014

If you are a smoker, do not expect to get a room with a nice bed. We tried two different rooms. We could see rooms with nice pillow top mattresses, but were unable to get one. With having a really bad back and sleeping on what felt like a slab of steel with springs, it lead to a bad nights... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Public Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time for sharing your experience. I am so sorry that the beds were not comfortable. Our smoking rooms are going through a transition. The hotel is going to become an all non-smoking property. Again I am very sorry that the room was uncomfortable. Hopefully you will give our hotel another chance in the future. More

1 review
5 of 5 stars Reviewed May 23, 2014

I absolutely loved staying here! My husband and I had to quickly find a hotel for a tournament we had in SA and luckily the price and distance were perfect. We didn't have any problems with the staff, they were all very friendly and the rooms were clean. We will definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am glad to hear you had a great stay. Our staff works hard to ensure all guest have a nice and pleasant stay. The hotel is a great distance from Heroes Stadium and the Toyota Stadium, 2.5 miles. We look forward to seeing you in future for the next tournament. Thank you for taking the time to write a... More

Houston, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2014

The hotel is pretty good. Great breakfast, pool (hot tub could have been hotter), and rooms. Unfortunately, while there, my air conditioning unit stopped working. In addition, after spending all night out on the Riverwalk, we returned to the room to find that we had been locked out! We reserved two night, and they locked us out on our first... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to share your experience. I am sorry to hear that you had less than exceptional stay with us. Since your review we have gotten our maintenance department to look at the hot tub. We do appreciate all feedback in order to make the hotel better. I am also sorry to hear that the air... More

Wimberley, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 19, 2014

This hotel is right off of I-35 just north of downtown. When we checked in, we were greeted by smiling faces. The 2 ladies behind the desk were very friendly and were joking and laughing with me. It was like I had stayed there a hundred times. The room was very comfortable and very quiet. The room was very clean.... More

Was this review helpful? Yes 1
BWGardenInnSA, Public Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank You for sharing your experience. I am glad to hear that you had a great experience with us. We understand that our guests are looking for comfort and an over the top customer service experience and that is what we deliver. Thank you again for the kind words and we look forward to your next stay. More

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2014

Excellent value and good location for the area we wanted to visit for birdwatching... warbler woods. The staff was very accommodating in finding us a ground floor room. We only stayed one night, so didn't require much, but room was extremely clean and quiet,,, excellent bed,

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. We take great pride in our hotel and guest opinions are very important to us. I am glad to know that you enjoyed your stay with us. We want every guest to feel important and well taken care of when they come to our hotel. Thank you again for sharing... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

I initially booked this motel because of its convenience to my business in San Antonio and ended up finding a real gem of a place to stay. My room was clean and had some very nice amenities. The mattress was new and very comfortable; as were the pillows and bed linens. In fact they do the blanket-between-two-sheets treatment like at... More

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to share your experience. It’s wonderful to hear that you enjoyed our hotel. We do have a breakfast with a variety of items such as danishes, Belgian waffles, biscuits, gravy, hard boiled eggs, four types of cereal among other items. Not only do we have an outdoor pool but also have a nice outdoor... More

Saltillo, Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 10, 2014

My booking was for a non smoking king size room. On retrieving my booking it turned out to be a smoking room. Upon arrival at the hotel I was told I had been upgraded to two queen size beds. In my opinion a queen size is a downgrade??? The breakfast did not have bacon, sausage or cooked eggs… the norm... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

We are very sorry to hear that you did not have an exceptional stay. The original room reserved was a king smoking room. The hotel tried to accommodate your request by upgrading you to a nonsmoking two queen bed room with a microwave, refrigerator, hair dryer, ironing board, coffee maker and 37" flat screen TV. We are also sorry that... More

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Additional Information about BEST WESTERN Garden Inn

Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#24 Best Value Hotel in San Antonio #43 Business Hotel in San Antonio #45 Romantic Hotel in San Antonio
Hotel Class
Number of rooms
20

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