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BEST WESTERN Garden Inn

Certificate of Excellence
2.0 of 5
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11939 I-H 35 N, San Antonio, TX 78233-5312
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1 room 1 guest
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BEST WESTERN Garden Inn
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187 Reviews from our TripAdvisor Community

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Traveler rating
    93
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    24
    12
    7
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47
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33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • All months
    (187)
  • Mar-May only
    (46)
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    (78)
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    (22)
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    (41)
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Kennedale, Texas
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Easy Access off and on I-35, close to family in the area and a great stop over to break of the drive when heading to Corpus. You can always count on a clean room, a quick breakfast in a safe area. The Pool area always looks so inviting and clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
Boise, Idaho
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed here twice now and I am very happy with everything. The Managers are very nice and always helpful whenever you need them. I found I had to stay for an extra week at the last minute and they went out of their way to move things around to accommodate me and also kept me in the same... More 

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Phoenix, United States
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is located on I 35 which was nice to get to anywhere we wanted to go easily. When we arrived we asked for 1st floor but were given a 2nd floor room, the room was not ready, they changed our room to 1st floor. Would stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Decatur, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Called to let them know that there would be a late check in and they told us they had our room. We arrive and they had handicapped accessible room on the 2 floor with not elevator access. Requested a handicapped room and did not get placed in one. We had driven for 4 hours already and arrived at 10:00 pm... More 

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houston, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

the exterior was not as attractive as the interior. the breakfast was ok, nothing out of the ordinary and I don't think it was prepared at the hotel. It seemed like everything for breakfast was pre-made, and then heated for breakfast.

Review collected in partnership with Best Western

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Tulsa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The room smelled like mildew and this hotel is overpriced for the condition/location. I will not be staying here again. The location is in a unfavorable area and there is not enough parking to accomodate the guests. I will not be staying here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dallas Texas
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 23, 2015

The hotel, itself, was ok - newish, clean, right off I-35, acceptable pool. HOWEVER, service was not good and the staff had issues with truth. The Internet service was, at best, cumbersome and slow. The T-V was ok and did include MSNBC. Our remote was not working properly. The Hotel did not honor our request for a handicapped room -... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am glad that the hotels was clean, easy access and the TV had many channels. I do apologize service was not excellent. We try to honor all requests, however, we were unable to do so in this situation because the room was already occupied. Also, I am sorry that the new desk clerk did not know how to redeem... More 

Mesquite, Texas
1 review
2 of 5 stars Reviewed July 19, 2015

Hotel is older but kept in nice shape overall. Nice beds, dirty bathroom. Tub had soil marks and it did not drain properly. The breakfast was adequate but the seating was only in the cramped breakfast area and lobby with just a few small tables and a couple narrow conference folding tables set up, which were full when I went... More 

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I am happy to hear that the bed was comfortable and it was a good place to sleep. I agree breakfast does become a little crowded around closing time at 9:30 am. I apologize for the lack of seating in the breakfast room. I do believe you spoke to the... More 

Dix Hills, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

Good basic accommodation, not far from the airport and easy access by car to downtown. Friendliest staff (check in and breakfast) by far of any chain and any Best Western we have ever stayed. Breakfast was more than adequate with variety of choices. Room extremely spacious.

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

It makes us happy to hear such a great review. Our location is ideal. We are 8 miles from the airport and 15 miles from downtown San Antonio. In the other direction about 20 miles is Fiesta Texas. So we are great midpoint for many attractions in San Antonio. All our staff wants each of our guests to have a... More 

Nacogdoches, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2015

Hotel was pretty clean. We found a used makeup compact in the closet in our room and the toiletries weren't restocked. Also the remote was broken. Other than that clean and nice. Dee on weekend breakfast was AMAZING! All the staff should try to be like her. She was so friendly and truly loved her job. Front desk staff was... More 

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am sorry that both the housekeeping and front desk were not up to standard. These issues will be taken seriously and fixed to improve other guests’ experience. Dee is a great asset and we are happy that she is part of our team. Yes, we are about 15 miles from downtown and in the other direction about 20 miles... More 

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