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All 353 San Antonio hotels

BEST WESTERN Garden Inn

2.0 of 5 Motel   |   11939 I-H 35 N, San Antonio, TX 78233-5312 (Northeast San Antonio)
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BEST WESTERN Garden Inn
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Ranked #49 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Brian T Austin
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130 reviews from our community

Traveler rating
    69
    32
    17
    8
    4
See reviews for
51
31
5
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel to San Antonio quite often on business. There are lots of hotels to choose from and the pricing will be variable depending on the season. This is a modest priced and very comfortable place for me to stay. It fits my companies price point and the hotel is nice and the people want your business. I would recommend... More 

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. Our hotel does try to provide the best price and value in this area. All our rooms do come with microwave, mini refrigerators, hair dryers, iron/ironing boards, coffee makers and 37” flat screen TVs. The hotel also provides a onsite fitness center, business center and outdoor pool and spa. We... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed there dec 30-31 for funeral . I left a blanket in the room , new about it as soon as we left a parking lot . Called them asking to put it away and that we would pick it up on the way back from funeral . None of them called and said that there were no blanket... More 

Was this review helpful? Yes 2
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am sorry to hear about the experience you had at our hotel. I want to apologize for the poor customer service that you received as that is not normal for our hotel. Thank you for sharing your experience and I apologize again for how the situation was handled. More 

Friendswood, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our experience exceeded expectations in almost every way. Clean, fresh, updated room with an exceptionally comfortable king size bed; new, flat screen LG 35" TV; updated bathroom & shower area that was comfortable for me (at 6'4" & 240 lbs.); reasonable insulation from outside noise. Staff was friendly and helpful. Location on IH-35 was super convenient. Breakfast was palatable in... More 

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your kind words. The hotel has done many updates including the new carpet and paint. Our staff does strive to provide great service. I am also glad to hear that breakfast was good as it is always continuously improving. I do apologize that the coffee was less than expected and seating was minimal. Since this review we... More 

Alice, Texas
Top Contributor
86 reviews 86 reviews
51 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here while in San Antonio. Can't remember the lady's name at check in but she was very friendly. Room had a fridge, microwave, 35" tv, king size bed, very comfortable. Sofa bed, nice carpet in room, now they missed a point for a cup that was left by someone and how housekeeping missed it is beyond me and a... More 

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for the sharing your experience of our hotel. Bobbie is a great asset to the team and I’m glad the room met your expectations. I am very sorry that the cleanliness was not up to hotel standards and we will make sure to address this concern with housekeeping. I am also sorry that breakfast did not meet your... More 

San Antonio, Texas, United States
Top Contributor
53 reviews 53 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 8, 2014

We stayed for several nights while working in San Antonio. The hotel staff was outstanding. Yogi during the day and a nice young overnight man made our stay very pleasant. We usually stay at one of the higher priced national chains, but have decided to reconsider choices in the future because...THIS WAS SO MUCH BETTER. This place beats Hampton, Comfort,... More 

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I am glad that Best Western was able to fulfill your needs. We can’t wait for you to try another one of our 2000 Best Western Branded Hotels again. More 

Napa CA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2014

Just your basic hotel room, but reasonably priced and without problems. Have been there three times over two years, consistent. Breakfast is weak tho. Comfortable beds, reliable climate control, immaculately clean. Fast in-room wifi, even for streaming. Overall, a good value.

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your recent stays with us. Our whole staff works hard to maintain and clean the property. I’m glad the wi-fi is fast especially with streaming. I do apologize that the breakfast was not over and beyond expectation. I look forward to talking with you and seeing how to improve our breakfast. Thank you again for taking the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

I was running a bit late for breakfast first of all Ms.Dawn the AM desk personnel welcomed me with a friendly face without rushing me through my already delayed meal. That was top notch WOW #1. I realized that I couldnt catch my fiance's call at breakfast because I forgot my phone. So, sweet Ms.Dawn ensured me my meal would... More 

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you, I am happy to hear that your stay with us was great. We do our best to make sure every guest has a wonderful and relaxing stay with us. Dawn is a huge asset to our hotel and the whole staff ensures that every guest is provided with over the top customer service. We do want to make... More 

London, United Kingdom
Top Contributor
89 reviews 89 reviews
27 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 2, 2014

From the point when we were wonderfully welcomed by the smiley and "can I help you?" Page, we thought we were onto a winner, and we were. Spacious and clean rooms, with generous numbers of pillows and towels, and brilliant wifi, well insulated from the rush of I-35, meant a great place to nest. Breakfast was thoughtful and more than... More 

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your recent stay with us and for sharing your experience. I am happy to hear that you were treated the way you should have been treated when staying with us. I'm glad it was a clean, comfortable, and enjoyable stay for you. We are here to ensure that is what every guest receives while they are with... More 

Houston, Texas, USA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

We selected this inn because friends from England were staying in preparation for their return and we wanted to be near them for mutual convenience. We could not have been more pleased with their choice. It was easy to get to and the property was in excellent shape, looking like new, except for the concrete drive and curbs showing only... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you so much for your kind words about our hotel and staff. Our entire staff strives to keep the property maintained, cleaned and comfortable. I agree both Jack and Paige are a great asset to our team. I am very glad you enjoyed your stay and we look forward to your next stay with us. More 

grants, United States
1 review
2 of 5 stars Reviewed October 9, 2014

cockroaches laying everywhere outside no one sweep them up. found some in room. lobby was clean. check in was good until we seen room and asked for refund . no way but at least gave us room where carpet was clean bed was good tv was good. room didn't smell like the first one. still cockroaches was not solved.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I’m sorry to hear that your stay was less than excellent. San Antonio is currently in cricket and beetle season. We have been getting pest control to come every other day to limit the amount of crickets and beetles. I apologize that we are not able to eliminate them completely until the season changes. We are currently going through renovations... More 

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Additional Information about BEST WESTERN Garden Inn

Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
Number of rooms: 20
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Also Known As:
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#7 Best Value Hotel in San Antonio
#17 Business Hotel in San Antonio
#45 Romantic Hotel in San Antonio
#47 Family Hotel in San Antonio

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