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All 347 San Antonio hotels

BEST WESTERN Garden Inn

2.0 of 5 Motel   |   11939 I-H 35 N, San Antonio, TX 78233-5312 (Northeast San Antonio)
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72%
Ranked #89 of 347 hotels in San Antonio
Certificate of Excellence 2013
A recent review
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68 people have reviewed this hotel

Traveler rating
    29
    19
    11
    6
    3
See reviews for
25
18
4
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Saltillo, Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My booking was for a non smoking king size room. On retrieving my booking it turned out to be a smoking room. Upon arrival at the hotel I was told I had been upgraded to two queen size beds. In my opinion a queen size is a downgrade??? The breakfast did not have bacon, sausage or cooked eggs… the norm... More

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

We are very sorry to hear that you did not have an exceptional stay. The original room reserved was a king smoking room. The hotel tried to accommodate your request by upgrading you to a nonsmoking two queen bed room with a microwave, refrigerator, hair dryer, ironing board, coffee maker and 37" flat screen TV. We are also sorry that... More

evant tx
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 11, 2014

My family had unforseen family emergency.our grandmother passed away. Upon calling several hotels we chose this location.man I tell you the friendly staff helped us accommodate all of our needs we had several seniors who needed first floor and we asked to be close together the yound man working was extremely helpful. Now our prrcious nina may rip.. thank you... More

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to share your experience with us. I am glad to hear that Jeff was able to accommodate your needs and was able to make your stay exceptional. Hope that you will be able to come back and visit our many attractions. Thank you again for writing a review. More

1 review
5 of 5 stars Reviewed March 9, 2014

Very helpful staff, clean grounds, nice rooms for the price, nice fitness room. Breakfast area was great. Pool was very clean. Lots of places to eat in the area. Close to major highway for visiting the tourist spots. The area was safe.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am happy to hear that your stay with us was great. The whole staff works very hard to keep the hotel clean and comfortable. The hotel is located in a safe area and only 2 miles away from a shopping mall with plenty of restaurants. Yes! Most of the tourist spots can be easily reached from our location. Natural... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

The service was amazing. It's nice to see there is still places that care about the customer. It was very clean and the breakfast was good. If you want a nice quite, clean and friendly place to stay this is the place.

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you. We appreciate your kind words about the hotel. Our whole staff strives to provide over the top customer service. The hotel tries to accommodate all needs; especially if there are any special requests. If you are able to come back to the area we hope to see you again. Thank you again taking the time to write your... More

Miami, Florida
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 22, 2014

Arrived in one of the chills night and the front desk lady was very accommodating that was a very good start. She guided me to park at an spot that was not sweept y the very cold wind. It was a big plus. the rooms were as expected from Best Western. soft pillows and mattress. Very clean linens and towels.... More

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. Our front desk tries to accommodate every guest and make sure they know the easiest way to their rooms. The hotel does have a very nice hot water system in which every room should get the best hot and relaxing shower. Our hotel does not have a spa or room... More

Corpus Christi, United States
1 review
5 of 5 stars Reviewed February 16, 2014

The room, including the carpet and bathroom, was very clean. The beds were comfortable, and the place was quiet. We had asked for a quiet, non-smoking room, and our requests were met. It was cold, so we didn't use the pool, but it looked clean and inviting. We were there for the rodeo and show and for some shopping the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. Our staff works hard to ensure a clean and comfortable stay. Our hotel is right off the highway but the rooms are very quiet. We are in a great location for rodeo because we are not too far from the festivities. We also have a shopping mall and many restaurants... More

Salina, United States
1 review
4 of 5 stars Reviewed February 15, 2014

Recently travelled to San Antonio to take my 72 year old mom to her old stomping grounds. The Best Western was able to accommodate her ADA needs, above and beyond. She was able to utilize the facility and its amenities without any problems. Kudos to you, Best Western, for making this a wonderful and worry free trip!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I’m glad to hear you had a wonderful and stress free trip. We try to accommodate all guest needs to the best of our ability. Thank you for taking the time to write a review and we hope to see you again if you come back to the area. More

Austin, Texas
1 review
5 of 5 stars Reviewed February 14, 2014

Our family's vacation to San Antonio was great. The hotel answered our questions as this was our first time in the city. We will be back for our next family excursion to San Antonio. And will be staying at best western garden inn.

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I’m glad to hear your experience at our hotel was pleasant. Our staff will provide any information they can regarding our great city. There are also many other places to visit around the city such as the hill country, Gruene, San Marcos Outlet Malls, etc. Next time you come I hope you’ll be able to spend more time. Thank you... More

Eagle Pass, United States
2 reviews
5 of 5 stars Reviewed February 14, 2014

Nice hotel and excellent location for me. Employees treat you very well. clean room excellent bedding. The desk lady was very helpful on my arrival night, offering me every detail of the hotel and breakfast time.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you we appreciate the kind words to describe our hotel. Our hotel does provide many amenities including a fitness center, business center, outdoor pool and spa and guest laundry. Thank you for sharing your experience. More

San Antonio, Texas
1 review
5 of 5 stars Reviewed February 14, 2014

Where shall I start. After a long drive staff made me feel like I was home not many places I stay at for business do that any more makes me go little out of my way to come to this hotel. Keep it up and ill be customer for life.

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am very happy to hear that during you stays with us have been great. Our staff tries to provide a comfortable atmosphere. You might also like our hot breakfast in the mornings between 6:30am and 9:30am. Look forward to see you in the coming weeks. More

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Additional Information about BEST WESTERN Garden Inn

Also Known As:
Best Western San Antonio
San Antonio Best Western
Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in San Antonio
#89 Luxury Hotel in San Antonio
#89 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
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