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BEST WESTERN Garden Inn

Certificate of Excellence
2.0 of 5
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11939 I-H 35 N, San Antonio, TX 78233-5312
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BEST WESTERN Garden Inn
Best prices for: 1 room 1 guest
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Ranked #61 of 352 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Carol S California, United States
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164 reviews from our community

Traveler rating
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    20
    8
    6
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61
42
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Close to Fort Sam Houston. The Breakfast was great with hot items and ample choices. Rooms were clean and the staff was friendly and helpful. Though we did not use the pool, it was clean and attractive. We also did not use the laundry facilities or the exercise room, but it was good they were there if we needed them.... More 

Review collected in partnership with Best Western

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Memphis, Tennessee
Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel has good qualities like the front desk being extremely nice BUT the sheets were bloody stained and they are in need if house keeping staff or something because the rooms were cleaned like off and on, I mean it is like really weird, but very nice staff oh and mega quiet too. Imho.. Just pull off the sheets... More 

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am sorry to hear that your stay was less than excellent. I will let housekeeping know and retrain. We always appreciate feedback to improve the hotel. I am glad the location was convenient and the front desk was friendly. Again I am sorry and I hope that you will give our property another chance as this is an uncommon... More 

san antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

The couch was very outdated, the bed and sheets were uncomfortable. But overall for an inn it was good and clean. Nice for a place just to lay your head. Had a nice breakfast and decent size pool with a cool little patio. Felt a lot safer than most inns. The walls were thick which was nice because I felt... More 

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to share your experience. I am very sorry that the bed and sheets were uncomfortable. I will inform the laundry staff of this and thank you for bringing this to our attentions. We do have a large pool that ranges from 3ft to 5ft deep and a spa. Also, all of our rooms do... More 

houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

hotel was quite convenient to store super markets gas stations shopping resturants fast foods, very clean , cozey easy parking and entrance price was great and affordable rooms were very clean rugs in room very clean nice tv, lighting was great not noisy,

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your kind words about your stay with us. We have an easy access on and off the highway and there is a gas station .3 miles down the road. The forum is a shopping and restaurant center only 2 miles away. Our staff works hard to provide great service and great accommodations. Thank you again for writing... More 

McLean, Virginia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Selected this property mostly based on location, but price was also a factor as well as positive Trip-Advisor reviews. Experience was OK overall, but apart from better-than-average equipment in the (small) exercise room, the notable things were mildly negative: toilet that required several tries to flush; housekeeping that failed to replace in-room coffee and bath consumables; gravy and biscuits and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I am very sorry to hear that we did not provide the best experience. I will make sure housekeeping knows and improves replenishing amenities and vacuum the carpet. I am also sorry that breakfast did not meet expectations. Our breakfast items do alternate. I hope you will give our hotel another chance to improve these issues. Thank you for spending... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Staff were really friendly and respectful. I called on my way in they saved me a room.Room was clean and nice.Quiet,flat screen t.v.s,all channels worked. pool and hot tub clean.truck parking back in off street..room for about 5 trucks.well lite.

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to share such great words about our hotel and staff. We do have designated truck parking lot away from the street. I am glad you liked the room and the amenities. We also have a nice fitness room with an elliptical, treadmill, weight machine and stationary bicycle. We cannot wait to see you in... More 

Nuevo Laredo, Mexico
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family stayed 2 days in san Antonio we came to san Antonio to go to sea world and the caverns this hotel was close to the caverns and took approx 30 mins to seaworld not too bad seems most things in the city are less than 30 mins on our way out we stopped at the riverwalk which only... More 

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your kind words. We are in a perfect location. Most attractions are within 15-30 minutes in each direction. We have recently renovated and installed new carpet and bedding among other improvements. Thank you again for writing a review and we will see you on your next stay. More 

Poway, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great hotel to stay in San Antonio, Texas. The price was great, clean, nice shower head which was nice and high for tall people like me. Comfortable beds. A little noisy with the freeway, but you could not hear it with the air on. Breakfast could of been better, but it was O.K. because I like to eat healthy and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for sharing the experience you had with us. Our goal is to provide a great quality hotel at an affordable price. I am glad the room and its amenities met expectations. I am sorry to hear that breakfast could have healthier items. It is a great suggestion. Thank you again for sharing your thoughts and we appreciate any... More 

Fort Walton Beach, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We picked here based on reviews and decent price for all amenities offered fridge microwave hair dryer iron cable tv with hbo and good speed wifi for kids to play on there ipads. Breakfast was fresh n well stocked. Looked at fitness center had modern machines. Rooms were new must have been renovated recently like new inside. Clean rooms all... More 

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for sharing your wonderful experience. Other amenities we provide are an outdoor pool and spa, business center and for guests stay for a few days a guest laundry area. Our hotel went through a renovation in 2014. Thank you for taking the time to write a review and we hope to see you in the future. More 

Spring Lake
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We were very pleased with the staff at this Best Western. They were very helpful and suggested restaurants in the area where we could eat dinner. The rooms were very clean and we enjoyed a good breakfast before leaving on our way the Houston.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. I am very glad the staff is providing great service and accommodation. I am also happy to hear that breakfast was filling enough for your trip. I hope to see you in the future and thank you again to writing a review. More 

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