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All 353 San Antonio hotels

BEST WESTERN Garden Inn

2.0 of 5 Motel   |   11939 I-H 35 N, San Antonio, TX 78233-5312 (Northeast San Antonio)
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Ranked #43 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
williamhX3652LH Houston, Texas, USA
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122 reviews from our community

Traveler rating
    65
    29
    17
    8
    3
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50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas, USA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We selected this inn because friends from England were staying in preparation for their return and we wanted to be near them for mutual convenience. We could not have been more pleased with their choice. It was easy to get to and the property was in excellent shape, looking like new, except for the concrete drive and curbs showing only... More

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you so much for your kind words about our hotel and staff. Our entire staff strives to keep the property maintained, cleaned and comfortable. I agree both Jack and Paige are a great asset to our team. I am very glad you enjoyed your stay and we look forward to your next stay with us. More

grants, United States
1 review
2 of 5 stars Reviewed 1 week ago

cockroaches laying everywhere outside no one sweep them up. found some in room. lobby was clean. check in was good until we seen room and asked for refund . no way but at least gave us room where carpet was clean bed was good tv was good. room didn't smell like the first one. still cockroaches was not solved.

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

I’m sorry to hear that your stay was less than excellent. San Antonio is currently in cricket and beetle season. We have been getting pest control to come every other day to limit the amount of crickets and beetles. I apologize that we are not able to eliminate them completely until the season changes. We are currently going through renovations... More

Moulton, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel staff very accommodating, friendly and helpful. Room renovations were under way in parts of the hotel. We were given an already renovated room. It was clean and very comfortable. King size bed was very comfortable with multiple pillows, I brought mine from home and didn't need them. Bathroom space a bit small, but usable. Nice large flat screen tv... More

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your kind words about your stay with us. Our entire staff strives to provide excellent service. I am happy to hear that the room was comfortable. The last step in our renovation process is carpet. We do offer a continental hot breakfast including Belgium waffles, yogurt, apples, oranges, white bread, wheat bread, English muffins, danishes, muffins, cereal,... More

california, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Our family decided to stay at this hotel what a pleasant surprise we had fully loaded room with all ameneties nice large flat screen tv, good internet, microwave, refridgerator, and hair dryer. kids went to the pool and loved it was so clean, got to use the exercise room in the am loved it..

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you, I am happy to hear that your stay with us was great. All rooms also have an iron and ironing board. We try to provide great service and quality at an affordable price. Thank you for your kind words and hope to see you in the future. More

corpus christi, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

WELL MAINTAINED very clean rooms . good hot tub n pool . internet good . pool good. breakfast was yummy. evening gal checking me in was pleasant to speak with. will be back for sure.. keep it up. hook em horns..

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for sharing the experience you had with us. Our entire staff works hard to make sure everything is in working order. Also, all the rooms come with microwaves, refrigerators, iron/ ironing boards, hairdryers and coffee makers. It is great to read reviews like this and thank you again for taking the time to write a review. More

Laredo TX, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Cant beat getting a fridge , microwave, and hair dryer, oh the iron too even though i did not use it. nice large flat screen tv. good wifi internet even when i was relaxing at the pool doing some reports for work love that feature the most, has modern machines in exercise room big plus for my trips away from... More

Review collected in partnership with Best Western

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BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to write a review. Can’t wait to see you in the future and hopefully to relax and enjoy the San Antonio. We are 8 minutes from Natural Bridge Caverns, 15 minutes from Downtown San Antonio and 25 minutes from Schlitterbahn. Thank you again for sharing your experience with us. More

Tulsa, Oklahoma
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 11, 2014

I teach WiFi classes, and I needed a hotel with the best wifi in northeast San Antonio. I drove around to all of the hotels NE of I-410 along I-35, and used my WiFi sniffing software to find that the Best Western Garden in had the best WiFi system installed. They have a Ruckus Wireless WiFi system, which is the... More

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for taking the time to share such great words about our hotel and staff. We do have great WiFi and support. The staff does try to makes every guest’s stay a comfortable and pleasant. Our outdoor pool and spa is a great place to relax after a day a work or vacationing. The lobby does have comfortable seating... More

Saint Louis, Missouri
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed September 8, 2014

My husband and I stayed 2 nights at the BW Garden Inn in San Antonio. This is a small hotel, or should I say motel because you enter the rooms from outside. The bathroom is VERY small and you can barely fit in there. The toilet is powerful which is good! :) The rooms are clean and pretty much up... More

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for the sharing your experience of our hotel. Sorry about the carpet, however the carpet will be changed in the upcoming weeks. Also, sorry that the bathroom was small. We do have executive rooms that are slightly larger. The housekeeping staff strives to make sure the hotel is clean and comfortable. The front desk staff makes sure all... More

Milford, Texas, Usa
Contributor
13 reviews 13 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 24, 2014

I would recommend this property to anyone. The rooms are very clean, the staff is happy and very helpful, we loved the outdoor swimming pool and Jacuzzi. Very centrally located between San Antonio River walk and New Braunfels. And... we will definitely be back!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your recent stays with us and for taking the time to share a few words about your experience. Both of the front desk and housekeeping staff work hard to provide a clean and comfortable stay for each guest. Our outdoor pool and spa is perfect for soaking and relaxing. We are only 12 minutes south of New... More

mcallen
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2014

Our family stayed here for 2 nights. We loved the pool and hot tub. Breakfast each morning was amazing. Fitness center has new up to date machines. Room was equipped with flat screen tv,coffee pot,iron,hair dryer,microwave,refrigerator,what a pleasant stay we had here in San Antonio...

Was this review helpful? Yes 1
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review

Thank you for your kind words about your stay with us. Our hotel does provide all these amenities and we also have a business center. The hot items on our breakfast bar do alternate in order to provide some variety. Our breakfast is continuously changing and improving. Thank you again for taking the time to write and review. We can’t... More

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Additional Information about BEST WESTERN Garden Inn

Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
Number of rooms: 20
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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