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Hotel Contessa

Certificate of Excellence
GreenLeadersBronze level
Hotel website
306 W Market St, San Antonio, TX 78205
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Hotel Contessa
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2,160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (597)
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Our room was on the top floor with a wonderful view of the city. The room offered us a space to place our belongs as well as entertain other family members that were traveling through the area. The location is on the river with direct access to the River Walk and other main attractions of downtown San Antonio. The hotel... More 

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Paris, TX
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We like to sleep with our room about 72 degrees for our comfort level. We put the thermostat on 60 degrees, and I woke up sweating behind my neck because the temperature never got any cooler than 75 degrees. The location was great on the river walk. All was great except the room temperature.

Was this review helpful? Yes 1
Contessa_GM, General Manager at Hotel Contessa, responded to this review

We appreciate you taking the time to post a review of your recent visit. Thank you for the compliments on our great location. I will discuss your comment with our Engineering staff regarding the room temperature. We look forward to your return visit. Troy Mathews General Manager More 

Washington DC, District of Columbia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Lovely surroundings and a beautiful roof top pool. We got stuck in the elevator on the top floor and the elevator lurched several times and doors opened about a half an inch and slammed shut, repeatedly. We called through the crack for someone to call for help. We were afraid to take the elevator so walked down to lobby to... More 

Was this review helpful? Yes 1
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Thank you for taking the time to post a review. We strive to provide superior service and I apologize you were disappointed. I will speak to our staff regarding your comments and I hope we may win back your business. Troy Mathews General Manager More 

Savannah, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Hotel Contessa on the Riverwalk in San Antonio offers comfort, style and convenience.The reason that I wanted to write this review is to highlight how the staff went above and beyond to take care of my fellow Soldiers and me throughout our stay. My first impression was that of the doormen and the valet's. Though I did not valet... More 

Was this review helpful? Yes 1
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Thank you for taking the time to post a review of your stay and for complimenting our staff at Hotel Contessa. Our team strives to provide exceptional service to all our guests and I'm pleased to read they made your stay extra special. We look forward to your return visit. Troy Mathews General Manager More 

Houston, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed almost everything about this hotel. A little more than we wanted to pay, but super friendly staff and terrific room and property. You can't beat the location, either. My only complaint was the bartender shut down the hotel bar at 11 and was rather rude about telling us that when we came in for a last drink... More 

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Contessa_GM, General Manager at Hotel Contessa, responded to this review

Thank you for your review of Hotel Contessa and for the compliments to our great location directly on the Riverwalk. I will share your comments with our staff and we hope you will choose to come back again in the near future. Troy Mathews General Manager More 

Bury St. Edmunds, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was a joy to stay at, and we thoroughly enjoyed the six days we spent at the hotel. The hotel has a professional staff, and it is conveniently located right on the Riverwalk. The rooms are large and ours had a sitting room and a great view.

Was this review helpful? Yes
Contessa_GM, General Manager at Hotel Contessa, responded to this review

We sincerely appreciate the compliments to our staff at Hotel Contessa. We strive to provide superior customer service to all our guests and I will share your review with our team. I'd like to personally invite you back, please contact me at tmathews@thehotelcontessa.com. Troy Mathews General Manager More 

Level Contributor
14 reviews
6 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

As posted by a previous reviewer, we also enjoyed the hotel. The restaurant had exceptional food, a great breakfast buffet, and for the most part courteous staff. The valets were absolutely awesome. Very attentive, courteous, and quick to help. The pool was neat as it is rooftop with a lot of seating. The hotel isn't the most child friendly so... More 

Was this review helpful? Yes
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Thank you for taking the time to post a review of your recent stay at the hotel. We appreciate the feedback and I share all reviews with our staff to correct any issues. I will speak to our staff regarding your comments and we hope your family will come back again soon. Troy Mathews General Manager More 

Austin, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and I recently stayed at Hotel Contessa for night away. We were celebrating both my birthday and our anniversary and had an amazing stay. The staff were courteous and on-point. I was humbled and surprised when a bouquet of birthday balloons was brought to our door with a birthday note as well as the staff at the spa... More 

Was this review helpful? Yes
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Thank you for the 5 star review of Hotel Contessa. I'm so pleased to read our staff went above-and-beyond to make your birthday/anniversary truly exceptional. I will share your comments with our team and we look forward to your next trip. Troy Mathews General Manager More 

Fort Worth, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First off, let me say that the Hotel Contessa was a terrific place to stay and I would stay there again in a heartbeat, but the reason I'm only giving 4 stars was the attitude of a few select employees. Below are my notes from our stay solely to use in my review: Kip - Manager at Hotel Contessa, helped... More 

Was this review helpful? Yes
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Thank you for your detailed review of your recent stay. We sincerely appreciate the compliments to our staff and I will share your comments with our team. We hope you will choose to stay with us again in the near future. Troy Mathews General Manager More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Good hotel, polite staff. In middle of town right on Riverwalk. Very big room, large entrance (quite unnecessary really). First time I've been to San Antonio so I haven't really got anything to compare against but pleasant stay. If your looking for a good hotel in middle of town, you can't really go wrong with this one

Was this review helpful? Yes
Contessa_GM, General Manager at Hotel Contessa, responded to this review

We appreciate your positive review of Hotel Contessa and for choosing to stay with us on your first visit to San Antonio. I’m pleased to read you enjoyed your overall stay and we hope you will come back again. Troy Mathews General Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(23)
  • Rooftop pool(13)
  • Great location(11)
  • Valet parking(9)
  • River walk(7)
  • Front desk staff(5)
  • Las Ramblas(5)
  • Living room(5)
  • Happy Hour(5)
  • Cork Bar(5)
Questions? Get answers from hotel staff and past guests. Ask a question

697 photos of this hotel

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Hotel & grounds (93)
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Room/suite (93)
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Bathroom (12)
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Dining (26)
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Pool/beach area (33)
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Family/play areas (2)
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Other (84)

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Amenities (37)
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Grand Contessa Suite (71)
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Luxury Riverview Double Suite (29)
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Luxury Riverview Executive King Suite (34)
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Luxury Riverview King Suite (36)
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Pool (18)
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Restaurants and Bars (26)
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The Hotel (29)

Management photos: Courtesy of the property manager

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Pool/beach area (3)
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Hotel & grounds (17)
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Room/suite (6)
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Dining (7)
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Business center/function rooms (6)
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Family/play areas (2)
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Other (8)
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