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Holiday Inn Express San Antonio Sea World

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2861 Cinema Ridge, San Antonio, TX 78238
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Holiday Inn Express San Antonio Sea World
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Holiday Inn Express San Antonio Sea World
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186 reviews from our community

Traveler rating
    80
    52
    27
    13
    14
See reviews for
106
16
1
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
1 review
4 of 5 stars Reviewed 4 weeks ago

I came to this hotel by accident.. I should have been at another hotel.. I came to the front desk stressed out and Chris and Thomas were very helpful to me.. they were extra nice and they were very kind and Curteous to me.. The breakfast crew Jennifer and Able was very nice and friendly.. Housekeeping could have been a... More 

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Everyone will be glad to hear you thought highly of them. See you on your next visit to San Antonio! Sincerely, Rob P General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great location with pleasant staff. Very clean hotel but thin walls with, as you might expect, the sounds of children. Parking is limited with some patrons parking on grass. For the Sea World bound, it serves you well.

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. Everyone has worked really hard to prepare for the busy season and we are glad that you have taken notice. Hope to see you on your next visit to San Antonio!... More 

Little Rock, Arkansas
Top Contributor
122 reviews 122 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel was clean. Staff friendly. Beds cozy. Neighbors were duper load. Asked hotel staff to help get them quiet. They were kind and tried but it was loud all night!!! Plumbing for toilet was slow. Bathroom went didn't work. Shower pressure weak.

Was this review helpful? Yes 1
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rob... More 

Port Orange
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 22, 2015

The main problem was with the housekeeping department . First day there was only 2 towels n th problem never got better in 4day. The coffee cups never got replaced. One day the garbage did not get dumped. The cover on the bed was a sheet then a blankets then a sheet Wifi was terrible

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rob... More 

1 review
5 of 5 stars Reviewed March 20, 2015

I absolutely love this hotel. It's one that I instantly look forward to going to anytime that I travel. Tonight I had a small problem and went down to the front desk and was greeted by a very pleasant young lady, Emily. She was quite helpful and extremely polite! I really appreciate the hotels desire to ensure everyone's a satisfied... More 

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Emily will be thrilled to know she was recognized for her superior service. Sincerely, Rob P General Manager More 

1 review
5 of 5 stars Reviewed March 20, 2015

Emily was such a help! She made sure I had the best experience possible and warmed my heart with hot chocolate. (: it was really good hot chocalate too!!! Oh and she was pretty. Also, Emily was always checking to make sure everybody was comfy and happy.

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Emily will be thrilled to know she was recognized for her superior service. Sincerely, Rob P General Manager More 

1 review
5 of 5 stars Reviewed March 20, 2015

Emily did a fantastic job during our stay. She was so nice and helpful and always had a smile. We came down to get hot chocolate and couldn't find it and she was more than happy to come over and help us. I DEFINITELY RECOMEND THIS HOTEL. I've always loved Holiday Inn and Emily made me love it even more!... More 

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Emily will be thrilled to know she was recognized for her superior service. Sincerely, Rob P General Manager More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2015

Booked a 2 room suite for 5 people. The good: Price was ok, and the location is great for Sea World. The rooms were clean and a bit cramped, but manageable. The breakfast buffet wasn't wonderful, but it was free and there was plenty of food. And the not-so-good: We had planned to arrive around 8:00 pm, but heavy traffic... More 

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Rob... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 16, 2015

We recently visited Holiday Inn Express San Antonio Sea World when visiting Sea World in March. I notified them I would be arriving at 9 p.m., but I arrived earlier and they checked me in within five minutes. Our room was very comfortable, just as described. The hotel was sold out, but it was not loud at night. We wouldn't... More 

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rob P General Manager More 

1 review
5 of 5 stars Reviewed March 15, 2015 via mobile

We all had a good time. Booked the queen suite that slept 7 people. Emily at the front desk was the rudest person that had to be working there. Waited 45 minutes and had to call and remind her 4 times to remind her about the towels. Thank god for Abel Thomas he brought us up enough towels to last... More 

Was this review helpful? Yes
Rob P, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will definitely address the service level aspect as this is our profession and must make everyone feel welcome. We hope you choose to stay with us again, so we can show you... More 

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