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All 352 San Antonio hotels

Holiday Inn Express San Antonio Sea World

2.5 of 5 Hotel   |   2861 Cinema Ridge, San Antonio, TX 78238 (Northwest Side)
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68%
Ranked #165 of 352 hotels in San Antonio
A recent review
5 of 5 stars reviewed 5 days ago
Donald H El Paso, Texas
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151 people have reviewed this hotel

Traveler rating
    60
    44
    22
    12
    13
See reviews for
84
16
1
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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El Paso, Texas
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Let me just start by saying, your staff at this particular Holiday Inn Express (2861 Cinema Ridge), is and was FANTASTIC! I really don't think we could have dreamed of better service and treatment from any staff! WOW! Jahi, (Front Manager), Kris, Cathy, Letty, Vanessa, plus and others, made our experience so wonderful. We were there for a healthcare conference... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your expressions about your stay. It was wonderful to have you and your family as a guest here. We appreciate you for your kind words about our staff. We are truly customer service oriented here. We strive to make all of our guests stay a memorable one! From your feedback you had a blast here and that... More

Lawton, Oklahoma
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The accommodations were nice, although a little dated. We were surprised that there was no refrigerator or microwave in the standard room. We did have a small problem with our standard room, but the front desk was quick to move us into a suite for no additional cost. I think the heated pool could have been a little warmer. Seemed... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for staying at our facilites. We truly appreciate your feedback. You mentioned that you had an issue, but the front desk quickly addressed your issue. We really try to problem solve in a timely manner. Also you mentioned that you would stay here again. We are pleased to know that your customer service was very hospitiable enough for... More

Houston, Texas, United States
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here when we visited family and went to SeaWorld. It was three of us, and we were all happy with everything. The room was nice and clean, no complaints at all. It's not fancy, but perfect for us. The only drawback was that there's no fridge.

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your stay with us at our hotel. You mentioned that your stay was "perfect." We are so happy to hear that your stay was a most memorable one. Our entire staff says, " hI." We take pride in our customer service and are elated to know that you noticed it all. Please come back to visit us... More

PA
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

My son and his children and me stayed at this Inn and were pleasantly surprised. Staff was very helpful and friendly. Couldn't be more helpful and you really have to go some to beat their breakfast buffet. Kids loved the pool. We found the room to be very clean and fresh. Bathroom was very clean and we had plenty of... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for you kind words about your stay and our staff. They all have been notified about your appreciativeness concerning you stay. You are truly a valued guest here and it was our pleasure to have served you to your satisfaction. Please come back to visit us again when and if time permits. Thank you for your feedback it... More

Killeen
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel while visiting family. The prices we're were great and the staff was friendly. The room was comfortable and clean. We had a nice hot breakfast before we checked out . Jennifer and Vanessa showed great customer service. I will be returning in my next visit to San Antonio.

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your staying at our hotel. We truly appreciate you as a valued guest. Your feedback is also very important to us. You mentioned that you had a great time. That is what we like to hear about our guest's stay. Providing excellent customer service is at the heart of what we do here. You also mentioned our... More

Pharr
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

I did not like the room I was in at all. The bathroom was a mess. I could see the bathroom had broken pipes in the sink, the shower did not work properly. For the price I paid I expected a lot more from them. Do not be fooled like me with the pictures you see online about this hotel.

Was this review helpful? Yes 1
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Let me start off by saying that I am so sorry that your stay wasn't a pleasant one. You mentioned how you were told that all of our rooms have microwaves and refrigerators in them. i don't know why one misled you, but only our suites have those appliances in them. You also mentioned that this stay isn't what you... More

1 review
3 of 5 stars Reviewed July 25, 2014

Let me start by saying my main reason for picking this hotel was the great reviews big mistake! First I was told all the rooms had a refrigerator and microwave which was important I have three kids they lied no fridge but that wasn't the big issue cleanliness was my sheets had what looked to be mascara and pee on... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

First of all let me apologize for the service that you received at our hotel. I am truly sorry for that because according to your words our reviews were great and that is why you choose to stay with us. We have worked very hard to get those excellent reviews and from your feedback we didn't do a good job... More

Angleton, Texas
1 review
5 of 5 stars Reviewed July 23, 2014

Hotel was nice, what I expect out of a Holiday Inn Express. I was up late drying my clothes (taking forever, it was a load of towells) and Carlos asked how my night was. I answered it was going good, I was tired and waiting on my towells to dry. He said, hold on! He opened the laundry room with... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your stay here at our hotel. You mentioned that you had a great stay and that Carlos made your stay a memorable one. Thank you for you kind words about our hotel and your stay. Please come back to visit us again if and when you are in our area. We truly value you as our guest.... More

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

I do not ever remember having so much positive interaction with the staff at any other Hotel. From the young man who checked us in, to the great young lady who made us cookies (after 10:00 pm), to Yvonne who went out of her way to make me some decaf in the middle of the night, to the front desk... More

Was this review helpful? Yes 2
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for choosing our hotel to stay at. We thank you for your kind words concerning your stay. I am so glad to know that our entire staff made your stay pleasant. We strive for excellent customer service here and you have made our day! You also mentioned that we had a great staff! You also said that you... More

Senior Contributor
25 reviews 25 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 22, 2014

Well, it was crazy this morning. If you can go super early, and enjoy breakfast before the rush, do it, if not, pay the money to eat out or grab something to go. So many people and the food demand was very high. A man was pretty much shoved me away during my turn to get breakfast although I was... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for responding to our hotel as it related to your stay. We truly appreciate your feedback as a valued guest here. You mentioned that our breakfast was busy. We have been extemely busy due to our summer months. I hope your overall stay was pleasant. Thank you for choosing us as your hotel for this visit. Jahi Osaze... More

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Additional Information about Holiday Inn Express San Antonio Sea World

Address: 2861 Cinema Ridge, San Antonio, TX 78238
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
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Number of rooms
84

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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