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Holiday Inn Express San Antonio Sea World

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2861 Cinema Ridge, San Antonio, TX 78238
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Holiday Inn Express San Antonio Sea World
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198 Reviews from our TripAdvisor Community

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Traveler rating
    85
    53
    30
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Weifang, China
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing specially bad and nothing specially good in this hotel. Rooms are large, comfortable, average forniture, good beds... all in reasonable conditions, clearly not new but everything works OK. Breakfast is again "standard US"... which is OK, no problem but nothing outstanding again... Be carefull regarding location: easy and fast to get here by taxi from airport... but then if... More 

Was this review helpful? Yes
Birmingham, Alabama
1 review
5 of 5 stars Reviewed 2 weeks ago

Emily and Kris made the stay very enjoyable. I was greeted with a smile. Customer Service A+. There are great restaurants next door Salt Grass and Texas Roadhouse. The fitness center served my needs treadmill, bike, elliptical and free weights. Will stay at this location again. A big movie theater is across for the movie goers.

Was this review helpful? Yes
Springtown, Texas, USA
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Mold on the ceiling, torn lamp shade, elevator that closes without a security stop if a child is in the way of the door, no thermometer on the hot tub, slick tile around the pool area, all around bad stay as far as accommodations. Nice staff and very helpful. Too bad Holiday Inn doesn't take more pride in their hotel.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Janna L, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your experience with our hotel. We apologize for any inconvenience our room accommodations may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further... More 

Clifton, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

There are more things wrong with this place than can be counted. The majority of problems related to cheap owners and poor oversight by IHG. Doors broken: front, bathroom & stairwell. Broken toilet handle that had to be held down to work. Coffee maker broken - clogged with what might have been soup or mold (or both). Employee apathy throughout... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear DavePamTwins, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that your recent experience with us fell below our expectations let alone yours. I would love to regain your faith in our hotel and and would welcome the... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was completely full asks clearly short staffed. I watched as the staff tended to my own, and other guests needs. The dryer was out of order, so they dried my clothes for me! I was surprised to find our room had no fridge, so they brought one right up! I was very impressed and will stay here again... More 

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Roanoke VA
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for my son's BMT graduation. Clean, friendly staff, good sized room, and decent breakfast BUT the rooms need some work. What looked like mold on the bathroom ceiling (I'm guessing because of the lack of exhaust fan), holes in the corners of the walls. Also, if you need/count on wi-fi forget it. The signal on the fourth floor... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Morgan D, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. We are glad to read that the room type received, breakfast selection, and services rendered by our friendly staff are all... More 

Houston, TX
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It was for just one night, and my first thought was to suggest that picky travelers not stay here because the walls were terribly scuffed up. But, then I spotted all the mold in the bathroom. Seriously, it was pretty moldy. And the wallpaper was peeling, And worst of all there was left-over coffee in the coffee pot. I was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Ms_Julie_T , Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom cleanliness, housekeeping and front desk service which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

To the events coordinator thank you so much for everything!!!!....Everybody commented how wonderful was set up, food was delicious and plentiful. Let me just comment on the lady who helped us during our event. She was THE BEST, she was very attentive and prompt. I'm so glad she was around and available at all times. Thank you so much once... More 

Was this review helpful? Yes
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean, convenient, affordable. Best way to describe this hotel. Their continental breakfast was very filling, and there's also.... Not one, but TWO steakhouses within walking distance. Not to mention the freeway is right nearby, the Air Force base is within 15 minutes driving! All the things to see and do are nearby! I loved my stay here and I loved... More 

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Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed two nights here back in December 2014. It was alright. The hallways had a smell to them and the room we got was dirty. However, I only stayed here to sleep so I didn't move to much. The beds do need to be changed and the sofas were dirty to. I don't know what people drop on them... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Mike M, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. However, it is regrettable to know that the room type and condition of the bed received did not live up to... More 

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