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All 353 San Antonio hotels

Holiday Inn Express San Antonio Sea World

2.5 of 5 Hotel   |   2861 Cinema Ridge, San Antonio, TX 78238 (Northwest Side)
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Ranked #164 of 353 Hotels in San Antonio
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156 reviews from our community

Traveler rating
    63
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    24
    12
    13
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88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

I called their Hotel 2 times once to get information about our visit and then to make a reservation after calling competitors for pricing. The two people I spoken with Jazmine and Eric went above and beyond all other representives. They were very friendly, informative and attentive to our needs. Thank you Once again you're doing a great job at... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your kind words concerning our staff members Jasmine and Eric. We truly thank you and they said, "Hi." They are looking forward to meeting you and your family. It is our pleasure to serve you and remember that you are always a valued guest here at our hotel. Jahi Osaze Front Office Manager More

Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2014

The hotel is beautifully maintained, the staff is friendly, helpful and professional. I was visiting my sister and her family nearby, so location was great for us. The breakfast buffet was well stocked and our server, Donna, was both helpful and attentive.

Was this review helpful? Yes 1
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for staying at our hotel. We appreciate you kind words concerning our staff. They will be notified of your generous words about their service. We would like for you to visit us again whenever you are in our area. It was our pleasure to serve you because you are a valued guest always here at our hotel. Jahi... More

Lake Worth, Texas
2 reviews
3 of 5 stars Reviewed September 4, 2014

We started out rocky with the hotel with several issues happening. But by the second night Kris from Holiday Inn spoke to us and set everything right and made our stay much more enjoyable. Thank you Holiday Inn and Kris for getting everything resolved.

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your kind words concerning qyour stay. Kris said, "Hi" and he was glad to hear that you all were doing fine. Thank you for your feedback. It was our pleasure to have served you and your family. You are a valued guest here always. Jahi Osaze Front Office Manager More

Alpine, Texas
1 review
5 of 5 stars Reviewed September 2, 2014

I checked into this hotel at 2 a.m. and was kindly greeted by Yvonne. She was very nice and punctual. Unlike other hotels I've stayed at, despite working the night shift, she was very precise in her work and also helpful. My son and I traveled to the area 6 hours from home, and we weren't able to stay with... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your kind words concerning your stay and our staff. You mentioned that you had a great time here and our staff really rolled out the red carpet for you. Yvonnne, Jasime & Jahi said, " Hi." They also wanted to know if you would be coming back again. We all enjoyed you and your family. Please let... More

1 review
3 of 5 stars Reviewed September 1, 2014

My wife and I and kids enjoyed our visit just like last time. We were surprise to see Jennifer working breakfast. We enjoyed her company every morning with a big smile and always getting a bottle water every morning. We also liked when she said it would be her pleasure to clean our room when ever we wanted her to.... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for staying at our hotel. We truly appreciate your generous words about our breakfast host Jennifer. She said, "Hi and thank you for your company." Please come back to visit us if time permits. You are a valued guest here always at our hotel. Thank you once again and take care. Jahi Osaze Front Office Manager More

El Paso, Texas
2 reviews
5 of 5 stars Reviewed August 27, 2014

Let me just start by saying, your staff at this particular Holiday Inn Express (2861 Cinema Ridge), is and was FANTASTIC! I really don't think we could have dreamed of better service and treatment from any staff! WOW! Jahi, (Front Manager), Kris, Cathy, Letty, Vanessa, plus and others, made our experience so wonderful. We were there for a healthcare conference... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your expressions about your stay. It was wonderful to have you and your family as a guest here. We appreciate you for your kind words about our staff. We are truly customer service oriented here. We strive to make all of our guests stay a memorable one! From your feedback you had a blast here and that... More

Lawton, Oklahoma
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2014

The accommodations were nice, although a little dated. We were surprised that there was no refrigerator or microwave in the standard room. We did have a small problem with our standard room, but the front desk was quick to move us into a suite for no additional cost. I think the heated pool could have been a little warmer. Seemed... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for staying at our facilites. We truly appreciate your feedback. You mentioned that you had an issue, but the front desk quickly addressed your issue. We really try to problem solve in a timely manner. Also you mentioned that you would stay here again. We are pleased to know that your customer service was very hospitiable enough for... More

Houston, Texas, United States
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

We stayed here when we visited family and went to SeaWorld. It was three of us, and we were all happy with everything. The room was nice and clean, no complaints at all. It's not fancy, but perfect for us. The only drawback was that there's no fridge.

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your stay with us at our hotel. You mentioned that your stay was "perfect." We are so happy to hear that your stay was a most memorable one. Our entire staff says, " hI." We take pride in our customer service and are elated to know that you noticed it all. Please come back to visit us... More

PA
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed August 6, 2014

My son and his children and me stayed at this Inn and were pleasantly surprised. Staff was very helpful and friendly. Couldn't be more helpful and you really have to go some to beat their breakfast buffet. Kids loved the pool. We found the room to be very clean and fresh. Bathroom was very clean and we had plenty of... More

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for you kind words about your stay and our staff. They all have been notified about your appreciativeness concerning you stay. You are truly a valued guest here and it was our pleasure to have served you to your satisfaction. Please come back to visit us again when and if time permits. Thank you for your feedback it... More

Killeen
1 review
4 of 5 stars Reviewed August 1, 2014 via mobile

Stayed at this hotel while visiting family. The prices we're were great and the staff was friendly. The room was comfortable and clean. We had a nice hot breakfast before we checked out . Jennifer and Vanessa showed great customer service. I will be returning in my next visit to San Antonio.

Was this review helpful? Yes
Sandra G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you for your staying at our hotel. We truly appreciate you as a valued guest. Your feedback is also very important to us. You mentioned that you had a great time. That is what we like to hear about our guest's stay. Providing excellent customer service is at the heart of what we do here. You also mentioned our... More

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Additional Information about Holiday Inn Express San Antonio Sea World

Address: 2861 Cinema Ridge, San Antonio, TX 78238
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn

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