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All 347 San Antonio hotels

MainStay Suites

2.5 of 5 Hotel   |   6900 North IH 35, San Antonio, TX 78218 (Harlandale)
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65%
Ranked #191 of 347 hotels in San Antonio
A recent review
5 of 5 stars Reviewed September 4, 2013
L H East Texas
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36 people have reviewed this hotel

Traveler rating
    18
    6
    2
    6
    4
See reviews for
11
10
3
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Richmond, Texas
1 review
2 of 5 stars Reviewed March 10, 2014

After reading the other reviews, I decided to try the hotel even thought it had only a 21/2 star rating. It was very disappointing. We went to our room and a maintenance man was in there trying to hang a big star on the bathroom wall. After an exhausting amount of time, he left without completing the task and took... More

Was this review helpful? Yes 1
East Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

We had not stayed at a Mainstays before and from checking in to leaving the next day, we wished we had made time to stay here longer. Rooms are so spacious and can watch tv in the sitting area if someone falls asleep in the bedrooms. So efficient, clean & will definitely stay there again & very moderately priced in... More

Was this review helpful? Yes 1
Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

My family and I came to San Antonio and stayed at the MainStay Suites. We had never stayed at a Mainstay but I am glad we did. The front desk staff is super friendly and always eager to help. The room was spacious and comfortable, we really liked that there were 2 TVs in the room. We enjoyed the free... More

Was this review helpful? Yes 1
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 13, 2013

We took a chance on this hotel because it was about $15 cheaper than the one we would normally have chosen. Bad mistake! It is very outdated, has an old smell, and is simply depressing. The front desk person was okay - no problems there. The breakfast was absolutely horrible. Orange juice was spoiled, coffee was out, no attendant on... More

Was this review helpful? Yes 1
Waco, Texas, United States
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 28, 2013

Our fist time to stay at this hotel. The front desk was very nice and speedy. But the smell in the hotel was awful. Getting off the elevator on our floor was almost nauseating, and EVERY time we walked into our room we had to spray Febreeze. It smelled like someone had cooked on the stove and melted something and... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2013

I found the reviews on certain US Mainstay Suites Hotels intriguing and surprising . I travel a great deal. I had never stayed with this chain. I discovered them on line. It was the lowest price, very near the Winnipeg Richardson's Airport. The price was lower than two very questionable airport hotels. With trepidation I booked. What a revelation. The... More

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Houston
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 27, 2013

I booked a last minute trip to San Antonio with my boyfriend. I usually stay in well know hotels ... Hilton,Embassy,etc. but since it was spring break and last minute all hotels pricing was doubled. I used my bank rewards program and tried out Mainstay after review the guest room. I was thinking lesser quality for a good price of... More

Was this review helpful? Yes 2
Top Contributor
68 reviews 68 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

Just checked out today after a 3 day stay. It was spring break so hotel was full and a few noisy neighbors. Was close to downtown and Fort Sam Houston. My husband works for the State of Texas so we got a great rate (79.00 a nite). Was nice having a living room and kichen area. We made our own... More

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Charlotte Y, General Manager at MainStay Suites, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words. All comments are shared with the entire staff and its encouraging to share comments such as yours. Thank you so much for taking the time to share your comments, we hope to see you in the future. More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2013

We stayed five nights here and I didn't get one night of good sleep. The beds were hard and unstable. The road and train noise was unbearable at night and doors slamming all hours of the night. Asked to be moved but was told I had to check back later, when I did I was told I was too late... More

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GOSHEN
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2013

I do not understand some of the poor reviews. The staff was excellent. I arrived early and there were no room available and the front desk people kept offering me things and a place to wait. The maid forgot to leave hand soap but came immediately when I requested it. She then asked about four separate time if there was... More

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Additional Information about MainStay Suites

Address: 6900 North IH 35, San Antonio, TX 78218
Phone Number:
Location: United States > Texas > San Antonio > Harlandale , Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #191 of 347 hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MainStay Suites 2.5*
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