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All 351 San Antonio hotels

Quality Suites

2.0 of 5 Hotel   |   3602 SE Military Drive, San Antonio, TX 78223 (Formerly Shetland Inn Suites)
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46%
Ranked #198 of 351 hotels in San Antonio
A recent review
5 of 5 stars Reviewed March 11, 2014
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13 people have reviewed this hotel

Traveler rating
    3
    2
    3
    1
    4
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7
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0
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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English first
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

Deserves a lot higher rating than, the average shown. After a long day of driving and no reservations, we were greeted and helped by Anna, who was outstanding in her serving two tired travelers. Found us a room which was the greatest, gave us dining and gas suggestions. Friendly, helpful people like Anna are probably why they call this motel... More

Was this review helpful? Yes 1
Katy, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 11, 2014

The hotel is outrageously overpriced for what you get. The following are the conditions we found. Very thin towels and few washcloths A slight stink in the room upon arrival Paint spots from touch up attempts on numerous walls Light fixture without a cover Toilet that does not flush properly and sometimes flushes on its own Neighbor water pipes that... More

Was this review helpful? Yes 1
Austin, Texas
1 review
4 of 5 stars Reviewed February 22, 2014

Stayed here in October for a weekend hotel staff was wonderful breakfast was average hotel had a little smell but there was a lot of rooms being redone the cleaning crew comes to the room way to early but I felt very safe here rooms was ok for the price but for the most part I will stay here again... More

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Seattle, Washington
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2014

I started staying at this Quality Inn back in 2013 because it's closer to where I work. My pet peeves with this motel was that they didn't recognize me as a diamond elite member (offer me upgrades) and didn't allow late checkouts. The front desk staff were not very friendly the last two times I stayed. I stopped staying at... More

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2013 via mobile

Very clean and new hotel. Maybe not the cheapest around but worth it. Huge suites and nice pool area and hot tube. The location is probably ten minutes south of San Antonio. TVs in room are huge and if your looking for a warm shower this is the place to go

Was this review helpful? Yes 1
Glendale, Ohio
Top Contributor
69 reviews 69 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 3, 2013

I nneded a room for one night while in town on business. I did not make a reservation at my usual hotel and found myself without a room. This Quality Suites was nearby and I gave it a chance. What a surprise. The room was clean and quiet, the bed was comfortable. I did not try the breakfast. I was... More

Was this review helpful? Yes 1
Corpus Christi, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2012

Rooms were definetly HUGE & CLEAN! Wi-Fi was very fast, employees very helpful, breakfast was delicious! Stayed in a smoking room, and it did not have that horrible smell. Couldn't even tell it was a smoking room! Texas shaped waffles too(; A/C in room could've been better but we managed.

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Austin, Texas
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 15, 2011

We usually stay with another chain of hotels but decided to give Quality a try. It was awful before we even drove in the parking lot. The neighborhood was kind of scary, run down. The Quality Inn Sign was covered up. The lobby smelled like arm pits and onions. The room was big, but the curtains were FILTHY. There was... More

Was this review helpful? Yes 2
QualtitySuites, General Manager at Quality Suites, responded to this review

I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even... More

TX.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 29, 2008

The last customers had intestinal distress and the staff did not clean the toliet!!! Shower was nasty in both rooms. No linens for 2nd bed. Some strange pills left on the vanity. One towel in room reserved 2 weeks early. Manager would not even look up at my husband when he asked for another, just yelled her assistants name, the... More

Was this review helpful? Yes 1
QualtitySuites, General Manager at Quality Suites, responded to this review

I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even... More

Oklahoma
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 5, 2008

We have stayed in many hotels while my husband attends professional classes. After researching hotels in the San Antonio area, we decided to stay at this Best Western due to close proximity and reasonable price. I must say this is the worst Best Western in which we have stayed. Please keep in mind I NEVER complained about any of these... More

Was this review helpful? Yes 2
QualtitySuites, General Manager at Quality Suites, responded to this review

I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even... More

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Additional Information about Quality Suites

Address: 3602 SE Military Drive, San Antonio, TX 78223 (Formerly Shetland Inn Suites)
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Suites 2*
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Also Known As:
Best Western San Antonio
San Antonio Best Western

24 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#198 Luxury Hotel in San Antonio #198 Top resorts Hotel in San Antonio
Hotel Class
Number of rooms
65

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