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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 7, 2015 via mobile

Hotel was under construction on multiple floors, they did not advise us at check in, loud banging until 6pm. Tried two rooms, both smelled damp and moldy, AC unit sounded like a helicopter landing, phone broken, emergency exits would not open from inside or outside. We checked in and out in one day.

Was this review helpful? Yes 2
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. More 

Yoe, PA
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed June 1, 2015

Stayed 5 nights for Airmans graduation. The room was right off the lobby and the room beside was being used for dining. No huge complaints with the room other than it wasn't cleaned one day. Pros, easy access to the highway and easy to get a quick taxi to the riverwalk and other attractions. Reasonable rate The desk staff were... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

Eric the concierge and Tammie who I hope is a manager are amazing and made me very comfortable as well as my service dog and boyfriend. Kudos yall! Also the shuttle put front is pretty cool too. Not going to lie.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience More 

Manor, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 13, 2015 via mobile

I really hope I have the right name, but if not I hope she knows and receives credit for her outstanding service and demeanor. I am in the hospitality industry, and I know how a hotel staff can make or break a hotel, the clerk who was working on Sunday May 3rd from 3 to 11 was amazing. I did... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

nj
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2015 via mobile

Rooms and service were the best Excellent front desk service\room service and the breadfast especially by Monica ,will Not disappoint! A short walk to Riverdale, good for the body and spirit. Plenty of places to worship,eat and shop till you drop. Thanks

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

1 review
5 of 5 stars Reviewed May 7, 2015

Good people excellent service. The VERY BEST shuttle driver. Thank you Steve for all that you did for us. Prompt and friendly service. Thank you to all the staff for making me and my wife feel at home.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future More 

South Beloit
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 1, 2015

Attending Lackland AFB graduation. 5 people in our party. Booked 2 king, 1 sofa sleeper room. Arrived at 2 am. We had to ask for bedding for the sleeper. Room was musty smelling, everyday when we returned the air had been turned off & it was not a relief from the outside heat. The free Wifi was so slow, don't... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us More 

Boston, Massachusetts
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 10, 2015 via mobile

I am an IHG platinum member and was treated horribly. From the time I arrived the front desk staff was a pregnant girl and a older man who looked horrible in jeans and a wrinkle button up shirt that was untucked. I'm sorry but the staff at the desk is the first impression the guests get. I was told I... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Baltimore, Maryland
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stayed here for a few days while sightseeing. It's only a short walk to the Riverwalk area. I chose this hotel because it was cheaper than the hotels closer to the Riverwalk. If I came back to San Antonio I would probably try to stay somewhere else unless this was the best deal. The breakfast area was really small,... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

mn
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 7, 2015

Our family of four (two adults, two school-age kids) stayed at this Holiday Inn Express for a couple of nights while we did some sightseeing in the city. Overall, our experience was fine. Service was pleasant enough, but no one was going out of their way to please us or be particularly pleasant. The rooms were spacious (honestly, much closer... More 

Was this review helpful? Yes 2
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

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