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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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202 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

So I had read reviews on this hotel and they were mixed. My room was on the small side if you had a bigger family, however it was just me and my daughter so it was perfect. Staff cleaned the room every day, it was clean smelled good. Parking is free the is a shuttle to take you to major... More 

Helpful?
Thank Sheri C
McAlester, Oklahoma
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed here last year and had no problems at all. This year we opted to stay again as we really liked the motel. Room was newly refurbished and very nice with 1 exception. The phone! The one in the bedroom didn't work at all while the one in the sitting area at first was unplugged and we soon discovered... More 

Helpful?
Thank MDilts
Chicago, Illinois
Level Contributor
489 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Over the years I have had multiple trips to San Antonio. I have stayed at this location many, many times. Have always enjoyed the stay and the staff was always helpful and friendly. Not to mention that I rarely did not get an upgrade on my room most always before I even got there. Excellent hotel stay(s)!

Helpful?
Thank Bruce G
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

New York City, New York
2 reviews
4 of 5 stars Reviewed January 6, 2016 via mobile

Hotel was wonderful, convenient location, Staff very friendly Will recommend this hotel anytime Hotel under renovation however we did not hear anything Breakfast was wonderful always had plenty of food available

Helpful?
Thank chimneypink
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Houston, Texas
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

First time I've stayed away from Riverwalk and have no regret while staying here. Hotel is quite good and parking is free. I parked my car in RiverCenter mall parking garage which was cheaper than the parking cost as comp to hotels on Riverwalk. Breakfast and dinning are was good.

Helpful?
Thank Rohit S
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Washington, DC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 9, 2015

Downtown/Market area it most decidedly is not -- you will not be walking to anything from here, I promise. Other than that, our first two nights were fine. We just needed a place to crash and the beds were super comfy. There was a little living room with a dated couch that we never used. It was nice to have... More 

Helpful?
Thank baffldchic
Arlene U, Front Office Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Denton, Texas
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 30, 2015

I loved the mini-suite set up. The living area is separated from the bedroom and each room has its own TV which was convenient for us. The bedroom was clean, the sheets were clean and the bed was very comfortable. The bedroom and bathroom leaned a little on the small side but they worked out just fine. The bathroom was... More 

Helpful?
Thank Pauline T
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear Pauline T, I appreciate the kind feedback we receive regarding your recent stay with us. We certainly do our utmost best to make your stay comfortable and pleasant, so we are very pleased to read that you were satisfied with the room type received and well liked the location of the property. Your patronage and support to the hotel... More 

Lufkin, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 27, 2015

I checked in and usually book a double when I go out of town, this room's double is almost a suite! VERY spacious with what almost seems like a two bedroom suite with a separate little living room and sleeping area. Although it is actually not a two bedroom suite this hotel's set up room set up has by far... More 

Helpful?
1 Thank Aimeepadilla11
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear Aimeepadilla11, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to hear that you were pleased with your room accommodations. I am sorry, though, for the disappointments you had with... More 

Fort Worth
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 10, 2015

The hotel was a lot nicer than I expected, the rooms were very spacious and clean, almost all of the staff was extremely polite. Our room was at the end of the hallway on the first floor and no one at the front desk let us know that their is a bar behind the hotel and the music from there... More 

Helpful?
1 Thank Rita M
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 4, 2015

I stayed here from a Wednesday - Sunday. Wednesday was a nice quiet day, no problems. Then Thursday.....restless nights occurred. There is a popular biker bar right behind the hotel. It is especially popular Thursday nights but the partying and loud music did not stop on Friday or Saturday either. I was getting up early since I was attending Air... More 

Helpful?
1 Thank Carrie S
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

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