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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

2.5 of 5 102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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143 reviews from our community

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57
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winterthur, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Overall the hotel is OK, but quiet a bit under my expectations after having stayed at other Holiday Inn Express locations. Cons: The room A/C is loud, the room was a muggy when entering the first time which the fan could not really change, the shower was fixed temporarily and did not feel save, the water pressure was very low,... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. Please accept our apologies for the issues with the a/c and noise. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our... More

Senior Contributor
28 reviews 28 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The front staff made me feel at home. I was directed to a local restaurant and had a very good sleep. i also ran in the workout room as i am getting ready for my next TriAthlon amd needed to put in some mileage. Breakfast was delicious and like all of San Antonio it had a laid back atmosphere. Thanks... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More

Brownsville, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean and big enough rooms. The check in and out were real good. Even though was packed was quick and easy. Hospitality is clearly there. Breakfast area rather small but the food is to be expected as quality and portions. Will be back for sure.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More

Wylie
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 18, 2014 via mobile

It was a quick stop to San Antonio, the greeting and the hospitality at the front desk was excellent. There was a trainee and she was very accommodating to my requests and needs. Which spoke highly about the level of service in the property. Rooms were clean, the property is old and I heard they are planing on a renovation.... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More

Pleasant Hope, Missouri, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 15, 2014

Beautiful and spacious rooms with comfortable beds. We were near the elevator but never heard a thing. Convenient to Lackland AFB. Not a lot of parking though. the only real negative was the lady sitting in the breakfast area every morning selling jewelry. Chairs and tables are at a minimum at breakfast and so it would have been nice if... More

Was this review helpful? Yes 1
El Paso, Texas, United States
1 review
1 of 5 stars Reviewed August 19, 2014

We stay in room 310 , whe had to move one of the beds agains the wall , so my son would nt fall and when we move bed there was a mouse trap between the head board and the bed , figure it out , it was there for a reason !! also carpet stink like feet !! very... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to share your review. We truly value your feedback.  We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team... More

1 review
5 of 5 stars Reviewed August 15, 2014

Our stay ran into a few bumps when we arrived due to booking online. The gentleman Rudy at the front desk was very kind and so helpful. The staff at Holiday Inn Express were amazing and I we wanted to give a shout out to those staff members who made our stay worth while. Amanda, Ashley, Rudy, Tommy and Jorge.... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel Holiday Inn Express Alamo in your recent visit to our city. Customer Service is our #1 priority and when we received feedback such as yours, it makes our DAY! Thank you for taking the time to share your experience Sincerely, Arlene Urbano More

Chattanooga, Tennessee
2 reviews
5 of 5 stars Reviewed August 4, 2014

A big thanks to Roger for being so helpful during our trip. We were greeted each morning and asked if he could do anything for us. Good employee and a hard worker. We would return to this motel very soon. Randy Jolley

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to let me know how awesome your stay was. I also wish to Thank you for choosing an IHG property. IHG has many great hotels to choose from. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Once again, Thank you. Sincerely, Arlene Urbano General Manager More

1 review
5 of 5 stars Reviewed July 30, 2014 via mobile

We stayed the weekend of my birthday 7/26-7/27 and it was awesome . The suites are spacious and love the separate living and sleeping area with two TVs . The breakfast was fresh and lots of choices to pick from except the seating area in not that big . Staff is very friendly at the front desk and housekeeping excellent... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to let me know how awesome your stay was. I also wish to Thank you for choosing an IHG property. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Sincerely, Arlene Urbano General Manager More

Arlington, Texas
1 review
5 of 5 stars Reviewed July 29, 2014

From the moment I arrived on property to departure, this was one of the best Holiday Inn experiences I have encountered. Chris, the Front Office Manager and the young lady who was working with him, were absolutely fabulous. Being an employee of IHG (Holiday Inns), I was not sure what to expect. I was treated just as good as any... More

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to let me know how awesome your stay was. Thank you for choosing an IHG property. IHG has many great hotels to choose from. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Once again, Thank you. Sincerely, Arlene Urbano General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso Street, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn

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