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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 days ago NEW

Upon check-in we were told the room we paid extra for was not available. We were given another room with a balcony. I have two young kids...this was a nightmare! We asked to speak with the manager and were td they were not available. After unpacking in our room, we found MOLD, yes MOLD in our bathroom! I requested another... More 

Was this review helpful? Yes
Copperas Cove, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

There is only one elevator and it is very slow. The rooms were comfortable. The Food was decent. There was construction going on. The ladies managing the food court provided outstanding service. Overall, the hotel is not bad.

Was this review helpful? Yes
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Edinburg, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

What a dissappointment! This should not even be a Holiday Inn property. We booked a 2 queen suite and were excited to stay down by Market Square. Our excitement quickly vanished when we stepped into the hotel. The "lobby" was tiny, hot and dust everywhere. There was a folding table with a cheap black tablecloth thrown over with 2 desktops... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. More 

Fort Bragg, North Carolina
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

The room was comfortable and housekeeping very efficient. The A/C unit in the room is very loud, so you need to turn TV volume up considerably. Front desk staff all were friendly and helpful. There is ongoing renovations on the first floor regarding the breakfast room, so you need to go down the hall to eat after picking up what... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Hamburg, Germany
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

You get exactly what you want when booking this hotel: clean rooms a good bed, a nice shower and if you want a hot breakfast. We stayed just for one night when traveling around San Antonio and were very satisfied with it. We would stay there again!

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Hotel was under construction on multiple floors, they did not advise us at check in, loud banging until 6pm. Tried two rooms, both smelled damp and moldy, AC unit sounded like a helicopter landing, phone broken, emergency exits would not open from inside or outside. We checked in and out in one day.

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. More 

Yoe, PA
Top Contributor
55 reviews 55 reviews
20 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed 5 nights for Airmans graduation. The room was right off the lobby and the room beside was being used for dining. No huge complaints with the room other than it wasn't cleaned one day. Pros, easy access to the highway and easy to get a quick taxi to the riverwalk and other attractions. Reasonable rate The desk staff were... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 26, 2015

Eric the concierge and Tammie who I hope is a manager are amazing and made me very comfortable as well as my service dog and boyfriend. Kudos yall! Also the shuttle put front is pretty cool too. Not going to lie.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience More 

Manor, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2015 via mobile

I really hope I have the right name, but if not I hope she knows and receives credit for her outstanding service and demeanor. I am in the hospitality industry, and I know how a hotel staff can make or break a hotel, the clerk who was working on Sunday May 3rd from 3 to 11 was amazing. I did... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

nj
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2015 via mobile

Rooms and service were the best Excellent front desk service\room service and the breadfast especially by Monica ,will Not disappoint! A short walk to Riverdale, good for the body and spirit. Plenty of places to worship,eat and shop till you drop. Thanks

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

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