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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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186 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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1 review
4 of 5 stars Reviewed 1 week ago

We spent a night here. Only complaint we have is the room had this strange odor. May be because the hotel is very old. It's very close to downtown and market square. But you can not walk till riverwalk as it is about a mile and half from here. But we got good deal and they have free parking so... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Milwaukee, WI
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was our very first time in San Antonio and we were there for 4 days to testify for a court case. We wanted to stay near the Riverwalk, which was also close to the courthouse but did not want to pay Riverwalk prices. So, we found this Holiday Inn Express near the Riverwalk that was reasonably priced. Well, you... More 

Was this review helpful? Yes
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came down for my boyfriends sons graduation from the Air Force. Nice room, super friendly staff. Not far from the base. The shuttle to and from downtown and market square was FANTASTIC! 20 bucks to park down there. Our Shuttle driver was THE BEST. His name was Steve. Tom was clean and the bed comfy!

Was this review helpful? Yes
Arlene U, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

00 We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Dallas, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got a great deal on priceline. Hotel was more than I expected. Nice location! They have a free shuttle to the riverwalk, I believe it was from 1-9. Friendly service,nice beds, and hot shower! The hotel could use a little tlc, particularly the room door knob. Would stay again.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Limerick, Limerick, Ireland
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Shelby was absolutely wonderful and very accommodating moving us to a room that suited our needs. Her attitude was of aiming to please and that is exactly what she did. There were renovations going on as we were there - great job. If they could do the same to the rooms, it would be great. The room was fine, and... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Ottawa, Canada
Level Contributor
72 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

SUPER friendly and happy desk staff, easy early check in, fantastic location, walking distance to downtown, Majestic Theatre, Alamo, Riverwalk, etc. Clean comfortable room. Free parking and VERY reasonably priced. I can't wait to return!

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 27, 2015

Thank you Shelby for all the great tips and help during our stay you were amazing!!! Our family had a wonderful time in San Antonio.. the only downside would be the WiFi it needs a boost for sure but other than that the rooms were roomy and clean and we had a great time...

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

South Lyon, Michigan
Level Contributor
203 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 24, 2015

Shelby was welcoming, friendly, and helpful at check-in and throughout our stay. There is lots of upside at this hotel. The room is very nice, clean and well maintained. The pricing is very reasonable. The hotel appears to be nearing completion of renovation. The breakfast area is pretty congested, but imagine that will improve. Some minor downside; housekeeping collected towels... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Colorado Springs, Colorado
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2015

Arlene, Shelby, Rudy Thank you for checking all of us in at the Holiday Inn Express San Antonio Downtown-Market Area. You guys rock!! Everything was great when we got to the hotel from a long trip to Texas. The staff made us feel welcome. Best Regards, Colorado Springs Food Guy

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

New York City, New York
1 review
5 of 5 stars Reviewed July 13, 2015

Wonderful hotel everyone very friendly and accommodating. Market square walking distance breakfast hostess Gloria very friendly and always kept breakfast full ... plenty of space in the suites.... very easy access to the Riverwalk and Alamo dome

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

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