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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

2.5 of 5 102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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149 reviews from our community

Traveler rating
    41
    46
    28
    17
    17
See reviews for
58
27
3
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Charlestown, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I were given bad directions to find the hotel. Being sick and tired we were extremely frustrated on being lost. But Zoe Obregon on the hotel staff was very helpful and patient in helping us find the hotel. Once at the hotel she was always there to help us out during our stay. The room was exceedingly... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Midland, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This hotel is awful. I'm here now. I've been in 3 rooms in 48 hrs. First rooms had leaking ceilings. The restaurant manager is RUDE!! last night my son had an accident. I stripped the sheets. I came back to my room, my son got in bed and they pulled the sheets back on the bed!!! Our room keys kept... More 

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Santa Rosa, New Mexico
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 11, 2014 via mobile

Room was very clean we stayed in 115. The A/C was too loud. The parking lot is big but we are across the street from the bar in the back. We drove up late and a bunch of drunks were arguing and walking around the lot. It is pointless to have a 'security' camera with weirdos like this hanging around.... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Nottingham
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

On a 2 day stay in San Antonio TX 5 adults stayed at this hotel and everyone was impressed with our stay. The rooms were very clean and spacious with tea and coffee making facilities in our rooms. We requested a fridge and microwave in our rooms and they obliged. Rooms with a pool view as well. The staff were... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2014

I stayed here recently and was utterly disappointed, I have stayed in holiday inn and never had a bad experience except at this location. Staff is great rooms are not., My A/C was so loud I could not keep it on. The carpets were stinky,I felt like my room had an awful smell. I wish they can upgrade the rooms

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Winterthur, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed October 2, 2014

Overall the hotel is OK, but quiet a bit under my expectations after having stayed at other Holiday Inn Express locations. Cons: The room A/C is loud, the room was a muggy when entering the first time which the fan could not really change, the shower was fixed temporarily and did not feel save, the water pressure was very low,... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. Please accept our apologies for the issues with the a/c and noise. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our... More 

Senior Contributor
36 reviews 36 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 25, 2014

The front staff made me feel at home. I was directed to a local restaurant and had a very good sleep. i also ran in the workout room as i am getting ready for my next TriAthlon amd needed to put in some mileage. Breakfast was delicious and like all of San Antonio it had a laid back atmosphere. Thanks... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Brownsville, Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 25, 2014

Clean and big enough rooms. The check in and out were real good. Even though was packed was quick and easy. Hospitality is clearly there. Breakfast area rather small but the food is to be expected as quality and portions. Will be back for sure.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Wylie
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 18, 2014 via mobile

It was a quick stop to San Antonio, the greeting and the hospitality at the front desk was excellent. There was a trainee and she was very accommodating to my requests and needs. Which spoke highly about the level of service in the property. Rooms were clean, the property is old and I heard they are planing on a renovation.... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Pleasant Hope, Missouri, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 15, 2014

Beautiful and spacious rooms with comfortable beds. We were near the elevator but never heard a thing. Convenient to Lackland AFB. Not a lot of parking though. the only real negative was the lady sitting in the breakfast area every morning selling jewelry. Chairs and tables are at a minimum at breakfast and so it would have been nice if... More 

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience More 

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Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso Street, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn

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