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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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165 reviews from our community

Traveler rating
    47
    47
    33
    19
    19
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67
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28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manor, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I really hope I have the right name, but if not I hope she knows and receives credit for her outstanding service and demeanor. I am in the hospitality industry, and I know how a hotel staff can make or break a hotel, the clerk who was working on Sunday May 3rd from 3 to 11 was amazing. I did... More 

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nj
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Rooms and service were the best Excellent front desk service\room service and the breadfast especially by Monica ,will Not disappoint! A short walk to Riverdale, good for the body and spirit. Plenty of places to worship,eat and shop till you drop. Thanks

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1 review
5 of 5 stars Reviewed 2 weeks ago

Good people excellent service. The VERY BEST shuttle driver. Thank you Steve for all that you did for us. Prompt and friendly service. Thank you to all the staff for making me and my wife feel at home.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future More 

South Beloit
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Attending Lackland AFB graduation. 5 people in our party. Booked 2 king, 1 sofa sleeper room. Arrived at 2 am. We had to ask for bedding for the sleeper. Room was musty smelling, everyday when we returned the air had been turned off & it was not a relief from the outside heat. The free Wifi was so slow, don't... More 

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Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 10, 2015 via mobile

I am an IHG platinum member and was treated horribly. From the time I arrived the front desk staff was a pregnant girl and a older man who looked horrible in jeans and a wrinkle button up shirt that was untucked. I'm sorry but the staff at the desk is the first impression the guests get. I was told I... More 

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Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Baltimore, Maryland
Top Contributor
96 reviews 96 reviews
13 hotel reviews
306 helpful votes 306 helpful votes
3 of 5 stars Reviewed April 8, 2015

We stayed here for a few days while sightseeing. It's only a short walk to the Riverwalk area. I chose this hotel because it was cheaper than the hotels closer to the Riverwalk. If I came back to San Antonio I would probably try to stay somewhere else unless this was the best deal. The breakfast area was really small,... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

mn
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2015

Our family of four (two adults, two school-age kids) stayed at this Holiday Inn Express for a couple of nights while we did some sightseeing in the city. Overall, our experience was fine. Service was pleasant enough, but no one was going out of their way to please us or be particularly pleasant. The rooms were spacious (honestly, much closer... More 

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Willow Springs
Top Contributor
64 reviews 64 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 7, 2015

We stayed here three and really enjoyed it. The staff were helpful/ The breakfast was very good. The pool was nice, not too cold. The location is a little ways away from the Riverwalk but there are busses and trolleys not far. The cost was very reasonable. Internet connection could have been better. But very nice hotel.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Austin, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stayed at this hotel march 17-20. Very nice hotel renovated rooms are nice. Only thing we did not have hot water and the balcony door did not lock. If the fix theses thing I would stay again. Good location and good for families.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future More 

McAllen, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 3, 2015

Okay, so I'm a IHG member and used my points to stay here. I was on a budget and had never been asked to put a deposit on their Holiday Inn properties before, so I wasn't expecting that. It was like, I find a way to pay or they were not going to let me stay. Breakfast was decent, and... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel. Please accept our apologies for the issues you encountered upon check-in. Most Holiday Inn & Suites these days require a credit card for incidentals upon check-in. We do appreciate your feedback and will work on the areas where we have opportunities for improvements. More 

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