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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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102 El Paso Street, San Antonio, TX 78204
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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162 reviews from our community

Traveler rating
    44
    47
    33
    19
    19
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66
29
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27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Beloit
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 5 days ago NEW

Attending Lackland AFB graduation. 5 people in our party. Booked 2 king, 1 sofa sleeper room. Arrived at 2 am. We had to ask for bedding for the sleeper. Room was musty smelling, everyday when we returned the air had been turned off & it was not a relief from the outside heat. The free Wifi was so slow, don't... More 

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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I am an IHG platinum member and was treated horribly. From the time I arrived the front desk staff was a pregnant girl and a older man who looked horrible in jeans and a wrinkle button up shirt that was untucked. I'm sorry but the staff at the desk is the first impression the guests get. I was told I... More 

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Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Baltimore, Maryland
Top Contributor
96 reviews 96 reviews
13 hotel reviews
306 helpful votes 306 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for a few days while sightseeing. It's only a short walk to the Riverwalk area. I chose this hotel because it was cheaper than the hotels closer to the Riverwalk. If I came back to San Antonio I would probably try to stay somewhere else unless this was the best deal. The breakfast area was really small,... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

mn
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our family of four (two adults, two school-age kids) stayed at this Holiday Inn Express for a couple of nights while we did some sightseeing in the city. Overall, our experience was fine. Service was pleasant enough, but no one was going out of their way to please us or be particularly pleasant. The rooms were spacious (honestly, much closer... More 

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Willow Springs
Top Contributor
59 reviews 59 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here three and really enjoyed it. The staff were helpful/ The breakfast was very good. The pool was nice, not too cold. The location is a little ways away from the Riverwalk but there are busses and trolleys not far. The cost was very reasonable. Internet connection could have been better. But very nice hotel.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

Austin, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stayed at this hotel march 17-20. Very nice hotel renovated rooms are nice. Only thing we did not have hot water and the balcony door did not lock. If the fix theses thing I would stay again. Good location and good for families.

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future More 

McAllen, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 3, 2015

Okay, so I'm a IHG member and used my points to stay here. I was on a budget and had never been asked to put a deposit on their Holiday Inn properties before, so I wasn't expecting that. It was like, I find a way to pay or they were not going to let me stay. Breakfast was decent, and... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel. Please accept our apologies for the issues you encountered upon check-in. Most Holiday Inn & Suites these days require a credit card for incidentals upon check-in. We do appreciate your feedback and will work on the areas where we have opportunities for improvements. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 28, 2015

The place was clean and the bed was comfortable. Breakfast was pretty good. The location was ok with a number of food options nearby. My main disappointment was with the fact that I wanted to take a quick dip in the hot tub, but it was out of order, but would be fixed "soon". By the end of the week,... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future. More 

Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2015

We drove counrty cleveland to phoenix & back, santa fe, grand canyon, zion, bryce, las vegas, carlsbad & this hotel the worst, dilapidated, coffee pot leaked, faucet stuck on shower, poor layout of room, bathroom small, muffins/biscuits stale for breakfast.

Was this review helpful? Yes 1
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us... More 

Rockport, Texas, USA
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 20, 2015

We selected this hotel because of the price and the location within walking distance of the King William District, River Walk, and Market Square. The hotel check in was very fast and we were surprised at the size of our room. When I checked out I asked why the 2 bed room reserved also included an adjoining room with a... More 

Was this review helpful? Yes
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience! More 

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