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All 352 San Antonio hotels

Eilan Hotel Resort & Spa

4.0 of 5 Hotel   |   17103 La Cantera Parkway, San Antonio, TX 78256 (Northwest Side)
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Ranked #60 of 352 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 2 days ago
Scott C
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347 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Usually try to book Hiltons, but couldn't find a nice looking one close to this area. It was between this and another (La Cantera) right next door, both looked nice. Saw this hotel website and reviews, looked great. But had never heard of it, had no idea what to really expect. Didn't realize until we arrived that it is a... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

I've stayed at Eilan dozens of times on weekly business trips and have seen it all. From waking up at 2:15 AM out of a dead sleep on Monday morning due to drunk people yelling and beating on doors in the hallway for hours to dealing with other 'questionable' customers--having my vehicle smashed at the valet with a physical hole... More 

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laval
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

I travel to San Antonio mostly for Business reason and always had a problem to find a good lokking hotel, affordable and where you have all the amenities near by. Search no more the employees are friendly, room are albolutely stunning, near by restaraurants are excellent and finally the room rate was more than acceptable. Only one negative point is... More 

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

So I've have come back to stay here at Èilan , now a Marriott. Let me just state not much has changed. Check in: our room was not ready, ok, my fault we were early to the hotel. Front desk took our luggage from bell hop. When we got back to check in we asked to have our luggage brought... More 

Was this review helpful? Yes 1
Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

Blevit, Thank you for your recent visit to the Eilan Hotel & Spa. We are very sorry we were not able to meet your expectations during your most recent visit. I am working all departments to address your concerns. We appreciate your honest feedback and will use this information to better train out associates. Best Regards, Matt R. More 

Texas
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Eilan Hotel for 1 night (thank God it was only 1 night). At check in (at 4:30) they had major difficulty setting us up in a room. Total check in time was 25 minutes. The room itself was small and the furnishings did not have a quality feel to them. The bathroom also... More 

Was this review helpful? Yes 2
Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

TexasTriad, Thank you for your review of the Eilan Hotel & Spa. I am sorry we were not able to meet your expectations during your stay. I will be sending your a private message so we can speak in more detail. Thank you for your honest feedback. Regards, Matt R. More 

New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'll start at the beginning: DO NOT STAY HERE UNDER ANY CIRCUMSTANCE! I was there for 4 days from Thanksgiving until the Monday after for a wedding. It is a beautiful place but do not let the appearance fool you. Upon arrival the front doors broke! Only 1 of the 2 elevators to go upstairs was working. There are no... More 

Was this review helpful? Yes 5
Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

Ashley H, Thank you for your recent visit to the Eilan Hotel & Spa. We are very sorry we were not able to meet your expectations. I have shared your comments with our leadership team and we are working to ensure processes are in place to remedy each of your concerns. We appreciate your feedback. Regards, Matt R. More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Still has a relatively new feel to it. While the business portions of the development are still fairly empty, the hotel is in full swing with a spa, gum, fine restarurant and breakfast take out spot. Business section is a little sparce. The only down side is that self parking is a little distance away, but the bell hops are... More 

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Waxahachie, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Eilan Resort was, by far, the best hotel experience that we have had in recent years. We were upgraded To a suite, which added to our wonderful experience. The bathroom in the suite was the most extravagant we have ever seen, containing a huge shower room with multiple shower heads from various directions, along with a lovely free-standing tub.... More 

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San Antonio, Tx.
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

They are very courteous, exquisite setting and great food. Beautiful especially during Holidays. We have a Dec. trip planned also to Sustenios and facility. They have a great New Year's Party planned.

Was this review helpful? Yes
Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

Larry M, Thank you for your recent review of the Eilan Hotel and Sustenio. I could not agree with you more. The Sustenio team is great in everyway. From the service they provide, to the meal they serve, and the bar as a nightcap, each associate creates a total dining experience. We look forward to your upcoming visit and cannot... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 20, 2014

I came here for a wedding, and was first amazed at how beautiful the decor was inside. Valet (talked to German most of the time) was fantastic as I was rushing in after a long drive to make it to my hair appointment, and they took care of my luggage and brought it up to my room - even gave... More 

Was this review helpful? Yes
Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

Becky S, Thank you for your recent visit to the Eilan Hotel & Spa. We are happy we were able to exceed your expectations. We know that having a weddings can be very stressful and we are happy you were able to relax while staying with us. I will pass along your wonderful comments to German and the rest of... More 

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Additional Information about Eilan Hotel Resort & Spa

Address: 17103 La Cantera Parkway, San Antonio, TX 78256
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eilan Hotel Resort & Spa 4*
Number of rooms: 165
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Hotel Style:
#10 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#20 Business Hotel in San Antonio
#32 Romantic Hotel in San Antonio

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