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All 352 San Antonio hotels

Eilan Hotel Resort & Spa

4.0 of 5 Hotel   |   17103 La Cantera Parkway, San Antonio, TX 78256 (Northwest Side)
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74%
Ranked #87 of 352 hotels in San Antonio
A recent review
3 of 5 stars reviewed 4 days ago
NTexascouple Texas
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269 people have reviewed this hotel

Traveler rating
    131
    69
    36
    19
    14
See reviews for
56
108
5
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Leander, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I planned a weekend getaway for my family before the start of school. Our goal was to take the kids to Fiesta Texas and enjoy the rest of San Antonio as we always do. In the past we usually stay on the RiverWalk at the Hilton, Omni, Hyatt, or Emily Morgan (All of which are beautiful hotels with wonderful customer... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Resort and Spa for your trip. I am sorry to hear your experience was not what you expected. When booking a room via a 3rd party there is a chance the room you are requesting will not be available since it is sold as a last room available reservation. This is how the discounts... More

Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First of all this is a beautiful property in a great location, however the staff from the front desk to the waitstaff, room service etc. seem miserable & not at all interested in customer service. Very simple room service order of grilled cheese & tea was incorrect twice in one day, order for ice was never filled. If you don't... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel for your trip. We appreciate the time you took to give us feedback. Our goal is to provide a welcoming friendly atmosphere for you to enjoy while staying with us. We continuously strive to improve and will ensure to pass your feedback on to the rest of the team.We look forward to serving... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall, we had a good trip but there was so much room for it to be a "fantastic" trip. Upon arrival, no one offered to take our bags inside or even up to our room. We didn't get the room we anticipated as it was too small to accommodate the requested roll-a-way bed and then, the night we needed the... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel for your trip. We appreciate the time you took to give us feedback. We continuously strive to improve and will ensure to pass this on to the rest of the team! Kind Regards More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for a few days in July. It was a decent trip; but for what we paid, it wasn't the best value for our money. The hotel parking, well...it sucks. Valet was $30 a day or self park was ridiculously far. We ended up self parking to save ourselves a few bucks, and we'd call... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We are so delighted to hear you enjoyed your time here! Thank you for the positive feedback and we look forward to serving you again in the future! More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The whole family got together this past weekend to celebrate my mom's 85th birthday by spending the weekend in San Antonio. Some of us came in from other states for the celebration. We had 5 hotel rooms all together and all of us (this is a very picky group) loved the hotel. The lobby is beautiful, the front desk is... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We are so delighted to hear you enjoyed your time here. Thank you for the positive feedback and we look forward to serving you again in the future! Kind Regards More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed last week with my family and we will never come back. Got there and you have valet or self parking. Don´t choose self parking is far away and no matter what they have a gold cart to pick you up, they never showed. Reserved a King room bed (reservations says Large king room) and asked for a roll... More

Was this review helpful? Yes 2
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We appreciate the time to took to let us know about your stay and apologize it was not to your expectations. We continuously to look at ways to improve our guests experience and your feedback is a big part of it. Thank you for the feedback I will... More

Monterrey, Mexico
Top Contributor
123 reviews 123 reviews
23 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I go to San Antonio at least twice a year and spend most of my time in the area of La Cantera. For the past 8 years, I always stayed in Westin La Cantera Resort, now La Cantera Hill Country Resort, until this July, when I found it fully booked. So I remembered my local friends had told me about... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We are so delighted to hear you enjoyed your time here. Thank you for the positive feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you again in the future! More

Fort Worth, Texas
Top Contributor
193 reviews 193 reviews
39 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I spent a night here while in the San Antonio area. First off, do know that the parking situation isn't the greatest...either pay a lot (I think about $30) for the valet or plan to walk about 1/4 mile from the lot to the hotel lobby. Just be ready for that. Inside, absolutely beautiful. Lots of marble... More

Was this review helpful? Yes 1
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We appreciate the time to took to let us know about your stay. We continuously to look at ways to improve our guests experience. Thank you for the feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you... More

New Braunfels, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at Eilan recently and it was ok. It is a very nice property and our room was very nice but we did not feel very welcome upon arrival. The young lady at the front desk was not very friendly, which is surprising for San Antonio. We were only here for 1 night, so we never used the pool,... More

Was this review helpful? Yes 3
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We appreciate the time to took to let us know about your stay. We continuously to look at ways to improve our guests experience. Thank you for the feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you... More

Waxahachie, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I Don't even know where to begin. The rooms were dirty, the AC did not cool the room, the pool had exposed electrical wires in the flower bed next to the kids play area of all places, and the splash pad where we hoped our two year old could play shot up maybe six inches of water (don't fall for... More

Was this review helpful? Yes 4
EilanHotel, Front Office Manager at Eilan Hotel Resort & Spa, responded to this review

Thank you for choosing the Eilan Hotel and Spa for your trip. We appreciate the time to took to let us know about your stay. Your concerns are being addressed as we continuously look at ways to improve our guests experience. Thank you for the feedback I will ensure it gets passed on to the rest of the team! We... More

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Additional Information about Eilan Hotel Resort & Spa

Address: 17103 La Cantera Parkway, San Antonio, TX 78256
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eilan Hotel Resort & Spa 4*
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133 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Spa Hotel in San Antonio #15 Luxury Hotel in San Antonio #52 Romantic Hotel in San Antonio #61 Business Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
The Eilan Hotel Resort & Spa, located in the Hill Country of San Antonio, Texas, announces its much anticipated opening as the area’s newest sustainable luxury boutique hotel. The 165 guestroom and suite hotel is part of Eilan, San Antonio’s newest 120 acre mixed use development also comprising of high end residences, retail outlets, and commercial space. The Eilan Hotel Resort and Spa provides its guests a total luxury hotel experience bringing together the intimacy of a boutique setting with the grandeur of a resort. Guests will have access to a wide array of features including a fitness center with lap pool and golf simulation room; 24 hour in room dining; spa facilities with 10 unique treatment rooms; six private lush gardens; exquisite event and executive meeting facilities; and a fine dining experience at the Stephan Pyles inspired Sustenio. ... more   less 
Number of rooms
165

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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