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Eilan Hotel Resort & Spa

Certificate of Excellence
4.0 of 5
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18603 la Cantera Terrace, San Antonio, TX 78256
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Eilan Hotel Resort & Spa
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Ranked #31 of 352 Hotels in San Antonio
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
JDuran2015 San Marcos, Texas
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504 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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San Marcos, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this property to celebrate my bachelorette party. The hotel is set in the middle of a very upscale residential property. When you drive into the property it is like you have left the city completely. The grounds are BEAUTIFUL. From the moment we stepped foot on property we were treated with outstanding service. I spent most of... More 

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Arlington, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Room was really clean and nice as expected of a resort of this caliber. The staff was very friendly, accomodating and seem to enjoy working there. Room service was a bit slow for a burger and pizza; but that was made up- by the fast service at the pool.

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Shreveport, Louisiana
5 of 5 stars Reviewed 3 days ago NEW

My husband and I needed to get away a few days with our 2 kids. We work all the time and wanted somewhere that would be the perfect fit for us all. We decided to Come to the Eilan for a 2 1/2 day stay as part of our vacation. After reading the reviews, we felt it was a good... More 

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Houston, Texas
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First and foremost, the property is gorgeous. Marriott recently took over this property and probably saved it from demise. The retail areas are still empty but am confident it will slowly change as there are not enough restaurants in the area to keep up with demand. We had issues from the moment we pulled up to check in. One of... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This Eilan Hotel is Amazing, when we arrived, we were greeted by the friendly staff who would open the door of your car and not let us lift a finger. They quickly unpacked our car and had everything ready to go to our room in no time BJ was very nice, patience and courteous. At the front desk, they were... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Rooms were great but expensive compared to other hotels. Having the mini fridge brought up by a small Hispanic woman was awkward, should really have mini fridges in all the rooms for this price. Valet was a necessity because of how far away the parking lots were and at $35/day way too expensive. Over all good stay but awkward facility... More 

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Houston, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Coming to this hotel was an accident, but returning will not be. beyond beautiful, from the foyer, lobby to the rooms. The entire staff from the bellman, Rafael at the front desk were extremely helpful and took great care of of our family at every point. The Sunday brunch at Sustenio was super, and the pool and pool staff where... More 

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Houston, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Coming into this hotel was beyond beautiful, not a very live lobby but still beautiful. All the bellman were very helpful and took great care of my belongings. Room service was great and speedy! super sweet girls! Sustenio was probably the best restaurant in a hotel I've ever eaten at! Great service and great food, a little pricey but it's... More 

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Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

M_Deby78, Thank you for your recent visit to the Eilan Hotel & Spa. I am happy to see that you enjoyed the hotel and Sustenio. I have communicated your concerns to our Food and Beverage department to look into the drinks and service time. We appreciate your honest comments and are working to address your concerns. Best Regards, Matt R. More 

Austin, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is absolutely gorgeous and impeccably decorated! Not only is property beautiful, the staff is so wonderful. We barely walked through the front door before I was greeted by Aaron, our front desk agent. Not only did he thoroughly tell us about the amazing amenities at the hotel but he also had several suggestions for attractions in the area.... More 

Was this review helpful? Yes 1
The Woodlands, Texas
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Seriously?? I can't pay to watch a movie:((( that was one reason I came here. O well. Seriously no fridge in room and have to call for ice??? They delivered both but what a pain. The whole point of trip was to enjoy a few social beverages and watch a movie in bed. Plus side the pool was amazing. Good... More 

Was this review helpful? Yes 1
Matt R, Manager at Eilan Hotel Resort & Spa, responded to this review

navysafe, Thank you for visiting the Eilan Hotel & Spa. I trust your visit is going smoothly. I am sorry that your experience in Piatti was not up to par. We do not have any affiliation with Piatti, but will be happy to reach out to their manager and communicate this issue. We would love for you and your husband... More 

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