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Eilan Hotel Resort & Spa

Certificate of Excellence
4.0 of 5
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18603 la Cantera Terrace, San Antonio, TX 78256
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1 room 1 adult
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Eilan Hotel Resort & Spa
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598 Reviews from our TripAdvisor Community

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Lawrenceville, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The curb appeal upon arriving is very stately and a great beginning. Front desk team courteous at check in. Lobby area elegant! Room was spectacular with great views and sweet, delicious chocolate covered strawberries I had pre ordered from Alejandra. She was very nice to work with! Grounds well kept. Paige at the bar at Sustenio was my favorite! She... More 

Helpful?
Thank Angie K
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

There is a rhythm to arriving at a hotel. You pull up your car, the valet guy opens the door, and says something like "Welcome to..." or "Checking in?" or "Welcome back!" Not at Eilan. The Eilan valet guy stands there for a few long awkward seconds then says... "Can I help you?" Yes, you can help me, you can... More 

Helpful?
Thank TravelerFromUSA2013
Austin, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is in a great spot near all San Antonio attractions, but you are nestled away from the hustle and bustle of the busy city and able to truly relax and enjoy beautiful scenery. The rooms are gorgeous and we had a nice view. My son tagged along for the girls' trip...he LOVED the stay and the ladies were... More 

Helpful?
Thank jennifer k
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at the Eilan Hotel with a group of friends for a quick weekend trip. Everyone had a great time. This was our first visit here, and we were very impressed with the property. The rooms were more spacious than typical hotel rooms and we were even able to get adjoining rooms. We enjoyed some of the amenities on... More 

Helpful?
Thank Maaya S
Houston, Texas
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The Eilan is set atop the hillside in San Antonio, right next to Six Flags and the La Cantera shopping center. It is a beautiful resort! We attended for a conference. All rooms are charged an amenity fee - well worth it if you take advantage of the amenities. We enjoyed a free pastry from the cafe and time in... More 

Helpful?
Thank Katie B
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Room small. I do not know the reason of a sofa instead of a bench at the end of the bed. This makes the room smaller. Toilette paper holder is touching your feet when you sit on the toilette.bar in the sustenio( hotels restaurant) didn't serve drinks Saturday night at 11.50. Bedside table has an ihome alarm with an old... More 

Helpful?
1 Thank betty l
Matt R, Director of Rooms at Eilan Hotel Resort & Spa, responded to this review

betty I, Thank you for your recent visit to the Eilan Hotel & Spa. I am sorry that we were not able to meet your expectations. I have shared your comments about the Sustenio Lounge and also the guest room furnishing. We take our commitment to guest services very seriously and will continue to strive to provide our guests the... More 

Englewood Cliffs, New Jersey
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for a business meeting. The heater does not turn off in the room. The fan is always ON! Even at Auto its just ON. You cant turn it off! The heater/fan would blow straight into my face when lying down on the bed. Its suffocating!!! The room smelled the first time i entered. When you turn off... More 

Helpful?
Thank clover0826
Matt R, Director of Rooms at Eilan Hotel Resort & Spa, responded to this review

clover0826, Thank you for your recent visit to the Eilan Hotel & Spa. I am sorry we did not meet your expectations. I will send you a private message to get further details about which room you were in and what dates to help us insure that we correct any issues and address the others that you mentioned. Thank you... More 

San Antonio, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

We had stayed at the Eilan for several "staycations". We always had positive experiences which is why we chose it as our "host" hotel for ourselves and our family for our New Year's Eve wedding. Unfortunately, the experience was extremely disappointing and now, even a month after the event, we are still in the process of correcting mistakes that were... More 

Helpful?
Thank Hope D
Matt R, Director of Rooms at Eilan Hotel Resort & Spa, responded to this review

Hope D, Thank you for your recent visit to the Eilan Hotel & Spa. I am sorry for the issues you have experienced since your visit. We have traded several correspondents pertaining to resolving the issue with the Marriott Points and Stays. Marriott has confirmed this was resolved and your account was credited on January 12th. I have also spoken... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Beyond stellar! Such a wonderful experience. Tara Stassi stayed with me every step of the way. She offered wonderful ideas and suggestions on how to make our multi day event a success. Once it was time for the event, the level of service that we received exceeded our expectations! J.R. Gonzales, Hector Solleo, Arturo Santa Cruz, Leslie, Maria Barajas, Maria... More 

Helpful?
Thank Leah B
Rob F, General Manager at Eilan Hotel Resort & Spa, responded to this review

Leah B, Thank you for hosting your recent event at the Eilan Hotel & Spa. We are delighted to see your event was a success. You are in good hands with Tara and the banquet team. They are a true representation of the level of service that we provide to all our guests. Thank you for your comments and we... More 

Boerne, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second time I have had our High School winter Dance here at the Hotel Eilan. What a fabulous evening! My experience with the Eilan has always been outstanding, from working with Susan S. (who planned the event) to the staff, Rosario, Hector, J.R., and Leslie, who took care of our every need, and went above and beyond... More 

Helpful?
3 Thank Leslie W
Rob F, General Manager at Eilan Hotel Resort & Spa, responded to this review

Leslie W, Thank you for your wonderful comment about the hotel and our associates. We are committed to providing all our guests with the most memorable experience. I have passed along your wonderful comments to the team. Thank you for your feedback and we look forward to hosting your next event. Best Regards, Rob F. More 

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