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BEST WESTERN PLUS Sunset Suites-Riverwalk

2.5 of 5 1103 East Commerce Street, San Antonio, TX 78205
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Certificate of Excellence 2014
BEST WESTERN PLUS Sunset Suites-Riverwalk
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BEST WESTERN PLUS Sunset Suites-Riverwalk
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654 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minden, Nevada
Top Contributor
155 reviews 155 reviews
64 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first trip to San Antonio. We chose this hotel based on reviews and the price. We were not disappointed. It was about a 5 to 10 minute walk to the Riverwalk. It was very safe. The room was spacious and comfortable. It had everything that we needed. The bed and pillows were comfy and we got a... More 

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for your recent stay at our hotel. We see that your stay was pleasant and that our accomodations had you feeling your BEST!! Thank you and Please come again soon. More 

1 review
4 of 5 stars Reviewed 1 week ago

I had a meeting in convention center of San Antonio for five days and I lived in Best western plus Sunset suitee-riverwalk for four nights. It is about 10 minutes walk west (slow walk) to convention center and to the Riverwalk restaurants/mall area, very convenient. The room is nice and big enough for family with kids (1-2 kids) to stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This is a very nice hotel. Lobby is colorful and very Texas; hardwood floors, wood rocking chair, spacious with some western antiques displayed. Our room was clean and very nice, but painted a very dark green. What were they thinking! By the end of our two night stay, it was depressing to be in there. Again- lighting challenged! Very low... More 

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We were very pleased to have you as our guest and hope you will visit us again... More 

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

this is one of the most best hotels I have ever stayed in, the staff is just awesome.They were there for you and if they could'nt take care it they would see to it that someone would. I would highly recommend this hotel to anyone who appricates good service.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We are so overjoyed that your visit in San Antonio was great, and glad that we made a difference...your acknowledgement of our staff means greatly to them and I will be sure to share your kind words at our next meeting. See you back real soon More 

Denton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel that's tucked away about a block or so from the famous San Antonio Riverwalk. The decor is country charm with lots of wood and antique lamps. The king suite was very spacious with sofa, desk/work area, mini kitchen, and a very comfortable bed. The complimentary breakfast included waffles, eggs, fruits, breads, & coffee. Overall, I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, More 

1 review
2 of 5 stars Reviewed 2 weeks ago

In town for marathon, requested an extended checkout of 1 hour, was told $50 per 30 minutes NO EXCEPTIONS, opted to book the room for a second night $89. Requested and staff agreed to have room cleaned by 2:00PM. 3:30 PM room was still not cleaned. No manager was available (Sunday). Monday called the manager (Osbry Millender) and left a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

I did email you because the phone number that you provided to us was disconnected on both of your reseverations. After I spoke with you on Friday morning I refunded all but $50.00 of your room + I refunded your parking for your Sunday reservation. I did take some actions at the property because the incident should have never occurred... More 

Denison, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the 4th or 5th time I have stayed here - always a pleasure; staff are always nice. The hotel is convenient and area is easy to reach downtown; alamodome, riverwalk is a short distance away; etc.. will stay here again! hotel has a decent breakfast in the mornings..

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thanks for staying with us again, We truly appreciat your business, and know we are working hard to keep or relationship sussessful for years to come. We will see you soon. More 

Mcallen
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was great and close to freeway and to downtown San Antonio. We have stayed in other hotels whose rates were higher, but this hotel was just as good or better than the other for what we paid.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us. More 

Mount Laurel, New Jersey
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I attended a week-long conference at the Henry B. Gonzales Convention Center and loved staying in this hotel for many reasons. Although it is a few blocks away from the convention center, there is a B-Cycle bike share station right next to the BW Sunset Suites and I rode a bike each day to one of several bike share stations... More 

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for choosing our hotel and for giving us a personal feedback. Nice to hear that you enjoyed your stay and liked our helpful BEST WESTERN PLUS SUNSET SUITES RIVERWALK team. More 

McLean, Virginia
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Although the staff is nice, I do not recommend this hotel to anyone. 1. the carpet is dirty enough to be replaced ASAP. 2. the wall is way to thin that I could not sleep at night. You hear the rooms around you clearly. 3. the coffee maker isn't clean. 4. sink is dirty. etc.

Was this review helpful? Yes
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for your feedback. It's too often that we get a review like this. On behalf of the Staff and I, we would like to apologize for not meeting your expectations. The original building that the hotel was built around is "Historic" not old :), it actually dates back to the 1890's but the guest suites were... More 

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Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#11 Romantic Hotel in San Antonio
#32 Family Hotel in San Antonio
#50 Business Hotel in San Antonio

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