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BEST WESTERN PLUS Sunset Suites-Riverwalk

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1103 East Commerce Street, San Antonio, TX 78205
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BEST WESTERN PLUS Sunset Suites-Riverwalk
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888 Reviews from our TripAdvisor Community

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Rockville, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

For the price is one of the best hotels I have stayed in. If you are looking for a lot of amenities this may not be the hotel for you. The room was spacious and the bed very comfortable. The complimentary breakfast was simple but very good. The staff was friendly and the place clean.

Review collected in partnership with Best Western

Helpful?
Thank Mark D
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you and Please come again.... More 

Surrey, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very impressed when I arrived at the hotel. The lobby was beautiful, with stained glass and polished wood. The receptionist, Brenda, was also lovely. All the staff I met during my stay were extremely helpful and friendly. The room was extremely large and well furnished. The only downside was noise from the busy road, but luckily I had some earplugs.

Helpful?
Thank dobby48
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

It was our pleasure to serve You. If we can be of further assistance, please let us know. In a city filled with so many hotel choices, We thank You.. You are the BEST!! More 

Detroit, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

My son and I travelled to San Antonio for our respective birthdays. Upon arriving at the hotel, we were upgraded to a King Suite room. The woman behind the desk then guided us to an excellent Mexican restaurant in Market Square. EVERYONE working there was very friendly and helpful with all our questions about San Antonio. The breakfast was great... More 

Helpful?
Thank david l
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for your kind words. We are so happy that you enjoyed your Birthday with us, Please come again and make this your birthday destination vacation hotel for years to come. Our Guest are the BEST!!! Thank you, Osbry, More 

Tyler, Texas, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After spending over $ 200 a night on my last several trips to stay on the Riverwalk I wanted to save some $$. After doing some research, I decided I could do without a swimming pool or spa and chose to stay here. I received much more than I expected for what I paid. The room was bigger and the... More 

Helpful?
Thank TheLostShopper
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for writing the wonderful review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel was affordable and was close to the Henry B Gonzalez convention center which is where we needed to go - definitely in walking distance. Great staff! We would stay here again. Room was spacious and clean. Breakfast was sufficient.

Review collected in partnership with Best Western

Helpful?
Thank 95tarar
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you and please come again. More 

Arlington, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel to San Antonio for business, unfortunately it's not for Margaritas on the Riverwalk. BW Sunset is always where I stay - its a short walk (5min) from the Alamo Dome, good hot breakfast and the rooms are spacious - all for a great price! Staff is friendly and helpful. Only downfalls are the parking lot is small and... More 

Helpful?
Thank atown66
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you very much for reviewing our property I am very glad to see that you have had a positive stay with us many times.. We strive to keep our guest Happy!!! Thank you and we will see you next time.. More 

Virginia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has great room space and is walking distance to the River Walk straight down E Commerce St. The breakfast buffet is a bit better than the typical fare and there is decent room for seating. The front desk service was always polite and helpful. I found the traffic in the area to be a bit noisy at night... More 

Helpful?
Thank GreenerHills
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We hope to welcome you again to The Best Western Plus Sunset Suites Riverwalk Hotel and wish you all the Best please come again. More 

Odessa, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The first night I arrived at this particular hotel was a very difficult one. Parking was a major issue, I figured since there was a parking fee , I thought there would be parking and there wasn't so I wasn't sure why I would have been charged for it. I tried asking the lady at the desk and the kept... More 

Review collected in partnership with Best Western

Helpful?
Thank Arthur M
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

After my call to you on 1/25/2016 I was happy to know that we had a better understanding of what happened that night. On behalf of our entire team, I would like to apologize once again for not exceeding your expectations. Your satisfaction is important to me. Thank you for your feedback about our parking we are doing our best... More 

Arlington, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Once a year I have business in San Antonio that doesn't involve the River Walk, but rather the Alamo Dome. I always choose to stay at the Best Western Sunset for value, hot breakfast (free), 5 minute walk to Alamo Dome and big rooms. The only downfall is no restaurants within site of the hotel - you have to walk... More 

Review collected in partnership with Best Western

Helpful?
Thank Diane S
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

I was delighted to receive your note, and was especially pleased to read your kind words about our Location.. It made me happy to know you feel at home with us. More 

Lawrenceville, Georgia
1 review
2 of 5 stars Reviewed 3 weeks ago

Water leak in the bathroom Ants in the Bedroom Stray dogs running around the parking lot. The hotel waived our parking fees but I feel like they could of done more to accommodate us for all the head heck we experienced during our stay. One good thing the had going was their breakfast, the staff were really nice and kept... More 

Review collected in partnership with Best Western

Helpful?
Thank Nicolas K
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

On behalf of the staff and management team, please accept my apology once again, for the pipe issue that occurred in your bath area. We are sorry for this inconvenience but as we do rarely experience this issues, we do our very best to address them quickly. Though it is unfortunate that a pipe issue occurred, we made attempts to... More 

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