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Hampton Inn San Antonio Downtown (River Walk)

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414 Bowie Street, San Antonio, TX 78205
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Hampton Inn San Antonio Downtown (River Walk)
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601 Reviews from our TripAdvisor Community

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houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

Outstanding late-night staff. Extremely clean hotel &beautiful view. I thought it was much better than the actual hilton,hyatt,or marriot. Location was great,close to riverwalk &the bonham exchange club,which is a san antonio icon.

Review collected in partnership with Hampton

Helpful?
Thank Michael C
Sapulpa, Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice room and pool. Very convenient to the Alamo and Riverwalk. We took a train from Oklahoma City to San Antonio. Hotel is a $5 cab ride from Amtrak train station. Free breakfast was nice. Rooms were clean and bed was very comfortable. The guests in the next room were VERY loud and the desk clerk moved us to a... More 

Helpful?
1 Thank Bob L
United States
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well-priced, convenient to all the tourist sites, lovely room, convenient paid parking (I really dislike using valet services and although they are the ONLY option in many central hotels in San Antonio, this hotel had it's own convenient paid self-parking areas). The staff is largely welcoming and efficient. Very easy, rather stylish, comfortable place to stay.

Review collected in partnership with Hampton

Helpful?
1 Thank Crepes4Suzette
san antonio, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The front desk was very rude. They were not sympathetic when their reservations made the mistake. We were then charged incorrectly and told "tough luck" and that "this is what the computer says". There was no manager to speak to or to get help from. Just terrible customer service!

Review collected in partnership with Hampton

Helpful?
2 Thank Carl B
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Hi Karl, I am sorry to hear that your reservations were mixed up during your stay for the Alamobowl. It appears that several reservations were made, cancelled and remade, and during these changes the rates continued to go up as rooms were sold. I see that the person who made and changed your reservations were advised that any changes would... More 

Arlington, United States
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a great deal. Room rate was below others of comparable size and the breakfast was fresh and hot. Great weekend to stay in San Antonio and Hampton Inn helped to make it a great stay!! Can't go wrong in choosing this facility for business or leisure. They never disappoint when we stay at this locations.

Review collected in partnership with Hampton

Helpful?
2 Thank Ron C
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Thank you Ron for your uplifting comments about our hotel and our great location. You are correct in saying that you can't go wrong, but when it does go wrong - we stand by a 100% guarantee. Not many hotel chains can say that. I wish you a wonderful 2016, and look us up on your next visit to San... More 

Sapulpa, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Although this hotel had several derogatory reviews, we chose to stay there because of the Hampton Inn reputation. We were very pleased with our choice!! Very clean, great staff and overall great stay!!!

Review collected in partnership with Hampton

Helpful?
Thank Cheryl J
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Thank you Cheryl for your wonderful comments. You are right, there are some comments that are not flattering on this site, but I encourage you and others to seek to understand the big picture. Our hotel was given the Certificate of Excellence for 2014, and we are hopeful we are in the running for 2015. Thank you for giving us... More 

Collierville
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel in a tourist area found itself overwhelmed by a sold-out house during a bowl game. It had only one staff member to handle the check in. Rooms were often not ready on time and many patrons had to go to the game before getting into a room. This meant some couldn't easily change clothes, etc. The weather was... More 

Review collected in partnership with Hampton

Helpful?
1 Thank Dan L
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Thank you Dan for taking the time to share you experience during the busy Alamobowl. You are correct we were quite overwhelmed with the large crowd that came in as early as 1:00 pm., wanting to get into their rooms. Unfortunately, we just aren't that fast cleaning a room, and need that 4:00 pm. check-in to get it right. I... More 

Wst Linn, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Good location, close to the Alamo and River Walk, though inferior facilities and service. Tiny rooms, hallways with low ceilings give this hotel a cramped feeling. Breakfast was of poor quality. The whole experience was not at all typical of other Hampton Inns where I've stayed.

Review collected in partnership with Hampton

Helpful?
1 Thank Bernard R
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Thank you for taking the time to share your personal perspective of our hotel. It appears that our hotel was not the right fit for you. I hope that it doesn't detour you from trying other Hilton hotels in the downtown area. We have many other choices, and although our hotel didn't hit your personal "hot spots" during your stay... More 

Victoria
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 30, 2015

I absolutely love Hampton Inn and always have a good stay!! But this time, when I booked, the lady I talked to at the hotel said that with the 2 kids, we would have more room if we added a blow up mattress to the pull out couch in the King-size room, so that's what I booked!! She also asked... More 

Review collected in partnership with Hampton

Helpful?
1 Thank Lisa_In_Texas
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Hi Lisa, I apologize for your experience during your recent stay with us. I can see that there was a break down in communication during your reservation and arrival process. This doesn't happen often, so this will be good to share with our Front Desk Supervisor to be used in future training of our front desk staff. Our mission to... More 

Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2015

The King Non-Smoking Room we stayed in was nice, clean, and comfortable. The Internet Service was good. The bed and bathroom was clean, along with the whole room. Nice look, nice set-up, totally and thoroughly enjoyed our stay, and the price was right, too!

Review collected in partnership with Hampton

Helpful?
1 Thank Kimberly K
MichelleDT, Director of Sales at Hampton Inn San Antonio Downtown (River Walk), responded to this review

Thank you Kimberly for your wonderful review on your stay with us. We look forward to your next visit. More 

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