I stay in Hilton brand properties every week for work and I let the hotels know when they are doing a poor job. Not so here. This one is top notch. I started staying here about 4 months ago becasue I didn't like the airport Hilton; this is now the only place I will stay when in San Antonio. Work...
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Thank you very much for your feedback. Thank you for noticing Eric at the Front Desk and we appreciate all your kind comments about the service and the hotel amenities. Our entire team is dedicated to making our hotel feel like “Your Home away from Home”.
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This was a family trip so had two rooms. The rooms were beautiful. The hotel is beautiful and the staff was extra nice to all of us. We had a great time at the hotel. Even the breakfast buffet was very good. They had prompt shuttle service to and from the Sea World gate. The trip could not have been...
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Thank you very much for your feedback. It was very nice to read about your stay and we appreciate the compliments. Please visit us again the next time you come to SeaWorld in San Antonio.
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My wife and I stayed here when we were in town for a wedding. We picked it mainly because of the Hilton Brand (There is not a quality Embassy Suites anywhere on the North West side of town and there desperately need to be). The location was perfect to where the wedding events were being held, so it seemed perfect....
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Thank you very much for the honest appraisal of our hotel. I appreciate all your wonderful comments and I certainly understand how you felt about the less than perfect experience with the lounge and room service. I can tell you that our team is excited about the changes ahead as we strive to make improvements in every area of our...
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We went to Sea World over Thanksgiving break and stayed at the Hilton for 3 nights. I loved the fact they had the shuttle so we did not have to pay for parking at SeaWorld. The hotel is also very family friendly, with a pool, fire pits and a playground ( I wish more hotels had playgrounds...)
Love the fact...
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I wanted to personally thank you for your feedback. It is very important for our Hotel to both compliments and concerns as we continue to improve our services and amenities. I really appreciate your comments on the hotel being good for families. We strive to have our Hotel feel like your Home away from Home. Please be sure to let...
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New, well-designed hotel with all amenities. Breakfast just ok; overpriced for this area; service passable. Ice machines out of order on some floors. Security did nothing about loud, unruly neighbors after midnight, despite three calls to front desk.
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I wanted to personally thank you for your feedback. Our team is serious about improving our services and we appreciate hearing compliments and concerns. I did read your remarks and will be reviewing with our team. Again, thank you very much for your comments and please stay with us the next time you are visiting this area. Please feel free...
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We spent two nights at the Hilton Hills Country San Antonio with friends, one of whom is a Hilton rewards member which got all of the families free internet access as he booked all of the rooms to earn the points and we reaped the benefits.
It really is isolated and you will definitely need a car to get into...
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I wanted to personally thank you for your feedback. It is very important for our Hotel to hear both compliments and concerns as we continue to improve our services and amenities. Thank you for your kind comments regarding the housekeeping and our rooms in general.
Sincerely,
Alex Petrollini
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I very much enjoyed my two night stay. The hotel staff is great. I stayed in a King Suite which was much bigger than I expected and had double doors that separated the room and bath from the living area. The pools were very nice and I suspect it would be a nice place to hang out by the pool....
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I wanted to personally thank you for your feedback. Our team works hard to improve our service. Thank you for your kind comments regarding our staff.
Sincerely,
Alex Petrollini
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Next time you want to stay in a filthy room with old dirty sheets, a non working phone, broken hair dryer, dirty ice bucket and maids who throw and leave your pillows on the floor and more, boy do I have the place for you – San Antonio Hill Country Hotel and Spa. Don’t worry about reporting your issues to...
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Thank You very much for your feedback. Our team is committed to providing exceptional service and to meet each guest’s expectations for our Hilton hotel. When we fail, we make all necessary corrections so that these sorts of things don’t happen again. I do apologize for the experience you had and can promise that your next stay with us will...
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We stayed here August 6th thru 11th 2011 I believe. I meant to write a review earlier but forgot until looking into vacations for this yr. Anyway, me & my son had a wonderful time here. I requested a room high since I researched that this was a family hotel & knew there would be noise. We got a good...
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Thank you for your thorough feedback regarding your recent stay with us. I have shared your comments with my team members. We are pleased that you have enjoyed your stay and look foward to being of service to you again in the future.
Kind Regards.
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Stayed a few nights recently for business for the first time. Hotel is very nice, rooms are great, service was excellent. It was off season for the pool/spa etc so did not get to experience that, but did use the restuarant and room service and both were excellent. Great b'fast buffet. Note: this hotel is not really near much, nothing...
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Thank you for your review. Your feedback is very valuable to us and we hope you will stay with us again in the future when business or pleasure brings you to the San Antonio area. Kind Regards.
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360 Reviews
622 Reviews
