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Red Roof Inn San Antonio West Sea World

6880 NW Loop 410, San Antonio, TX 78238
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Red Roof Inn San Antonio West Sea World
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Red Roof Inn San Antonio West Sea World
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89 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (29)
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Gerald the GM was terrible to me and my wife. We were charged 176$ that we should not have been charged. We never got the money back. We had to make a dispute through are bank to release the payment. I would never stay here. Go to the one on the river walk. Much better service.

Was this review helpful? Yes
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay here was very pleasant.the staff at the hotel made me feel like I was back at home .the newly renovated rooms are very nice n cozy .I will definitely be returning to this hotel for future vacations .staff are doing an excellent job .as well as the gm.

Was this review helpful? Yes
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Wanted to take a moment to say Thank You for taken time out to write the review. I know we have a few items to adjust with renovations wrapping up but great to see it pays off. Look forward to your next visit as we continue to grow. More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here recently and was very pleased with my experience. The overall staff was very friendly and happy to help. The manager (Gerald, If I remember correctly) was very helpful and is always around when you need him. The renovations to the hotel give the place a cozy feeling and I particularly loved the burnt red and chocolate brown... More 

Was this review helpful? Yes 1
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Glad the renovations and staff can make a great impression on you. We have been working on the hotel over the last year and wrapping things up. Our guest is whom we are making the improvements for and as we continue to grow things will only get better. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff is very friendly and helpful. They have a pleasant disposition that made my visit enjoyable. Our room was spacious and the color scheme was gorgeous. The manager was very thorough in answering all my questions and went above and beyond.

Was this review helpful? Yes 1
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Thank you for your time out of your busy schedule to write a review. As we wrap up renovations it is great to see that are efforts don't go unnoticed. Look forward to next time you are in town More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel recently while on vacation. The staff is friendly and always willing to help with your needs. The manager of the hotel Gerald is wonderful and cares about his guests. The hotel has recently had major updates and they are still in the process of adding those special touches that make your stay more comfortable. The beds... More 

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RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Thank you for your kind words and taking a moment out to write a review. These reviews helps us grow and we take pride in the work we have been doing over the last year with the renovations More 

1 review
5 of 5 stars Reviewed May 9, 2015 via mobile

I've enjoyed my stay here very friendly staff, they help when you need help, the hotel is very clean and quiet. I recommend it to anyone coming in from out of town, it's in a convenient location, close by sites a good restaurants.

Was this review helpful? Yes
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Thank you for taking a moment to write a review. I'm glad you enjoy your stay here and look forward to seeing you again More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2015

So I had our room at an extended stay that would have cost me over $450 for 5 nights. I ended up getting a great deal with Red Roof Inn SeaWorld 5 night for $230 and I got one night free!!! I like free. The Hotel in my opinion in great they only have full size beds but you can... More 

Was this review helpful? Yes 1
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Glad to hear you are liking the renovations, as we wrap up the final stages of it. I strive in providing a clean, comfortable & affordable hotel room without breaking the bank. I do look forward to seeing you guys again on your next trip. Let me know when you are headed here and I can make sure you have... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 29, 2015

I will not stay here again and I wouldn't recommend it. The actual premises were being renovated. The room was decent for a budget hotel. The female staff were nice but whoever the male working overnight should not be working in hospitality. Our room faced a parking lot where they bring wrecked cars. About 10:30 pm a wrecker dropped off... More 

Was this review helpful? Yes 2
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Thank you for taking a moment out to write a review and they help us improve our product and services. I do apologize for the lack of customer service you experienced while you was with us. I'm looking into the matter and making any changes I need to make. Thank you for bringing this to my attention. More 

Aurora, Illinois, USA
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 20, 2015

We stayed at this property for 2 night. Upon check in, we unloaded and unpacked only to find that the toilet was stopped up and was overflowing. My son had just went down for a nap. I went to the front desk and told them of the problem. He asked if I wanted to do it or if they wanted... More 

Was this review helpful? Yes 1
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Thank you for taking a moment to write a review regarding your stay. These reviews help us improve our product and services. I do apologize we fell short with the customer service, I have taken over this property a few weeks ago and take customer service serious. I have addressed the issues with my staff. I do also Thank You... More 

2 reviews
4 of 5 stars Reviewed March 19, 2015

This is only hotel I stay at here at san Antonio. The staff is really great here and very helpful. And new remodel rooms are wonderful. And everything is located near by. And the rates are great too . so this is a great place for the whole family to stay.

Was this review helpful? Yes
RRI240, General Manager at Red Roof Inn San Antonio West Sea World, responded to this review

Wanted to take a moment to Thank you for taking the time to write a review. I'm happy see that we great you great here and you are liking the renovations. More 

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