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All 353 San Antonio hotels

Holiday Inn Express San Antonio Airport North

16315 US Highway 281 North, San Antonio, TX 78232 (North Central)
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Ranked #208 of 353 Hotels in San Antonio
A recent review
3 of 5 stars Reviewed June 18, 2014
Connie P San Antonio, Texas
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31 reviews from our community

Traveler rating
    7
    13
    5
    2
    4
See reviews for
7
5
5
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I had a terrible experience at this hotel. The first bad one was at check in. It took the staff and manager almost 20 minutes to check me and my business partner into our hotels, because they didn't check all the emails from our boss about the reservations. Not the kind of incompetence one would wish to deal with after... More

Was this review helpful? Yes
HIEXSAAN, Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Thank you for taking the time to share your feedback. We are very sorry that our property did not meet your expectations and want to apologize for your experience. We are committed to providing the highest levels of service and quality to our guests and, it is always disappointing to hear that we had some missed opportunities. We will be... More

San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 18, 2014

Recently stay three nights The room smelled musty the entire time. The sheets were worn and wrinkled. The towels were rough and scratched. Nothing in walking distance. Nothing warranted a return visit.

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear Connie P, Thank you for your recent stay. As hospitality professionals, we always do our best to provide superior quality and service. It seems that our location, room accommodation and amenities fell below your expectations. We are sorry for any inconvenience these aspects have caused. Please be assured that we take all guest reviews seriously as this is our... More

Sendai
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 15, 2014

Very friendly and efficient check in. Clean, nice room and comfortable bed. Good breakfast and nice breakfast area. Location not great, but hotel offers shuttle! (Nothing in area within walking distance). Can hear nearby train from room. They are renovating hotel, so will be even nicer soon.

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orinda
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 16, 2014

This Holiday Inn Express is older than the one I stayed at in Selma, just outside of San Antonio. It was updated, but it was showing a little age. It is near lots of restaurants. The manager was very friendly. My room was quiet and comfortable.

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Aberdeen, Mississippi
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 7, 2014

Our filght out of SAN was cancelled so we were stuck overnight. This hotel was booked for us by a third party. We found the accomodations to be on par with others in this price range. We found the front desk staff to be friendly and check in and check out was not a problem. They do have a happy... More

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Arlington, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 3, 2013

I have seriously never talked with a hotel Manager that is as rude as the General Manager "Versha" at this Holiday Inn Express. I guess she is the one who trained "Rebecca" the Team Lead because she was just as unhelpful and rude as well. Neither one of them wanted to accept my reservation. I don't see this hotel being... More

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear Brandon B, Thank you for writing a review on TripAdvisor. The incident you described is not a common occurrence at the hotel. We will be addressing the matter with the respective departments. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG. Sincerely, Myrna M Case... More

Corpus Christi, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 12, 2013

Sorry, but this time I got a room that was average and the bathroom had a really strong smell of urine- I've stayed here several times and never had that problem, but this time? Sheesh, I didn't even want to go into that room. The breakfast is good, the staff friendly- maybe it's deep cleaning time for the toilets!

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear DeeEll57, Thank you for taking the time to provide feedback on your stay. It is unfortunate the smell prevented you from fully enjoying your experience during this visit. We take all of the reviews we receive very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve... More

Austin, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 4, 2013

stayed here for a week on business trip. Loved the lobby which is nicely decorated! Good breakfast, every day House keeping, snack room, good location & neatly maintained. I wouldn't expect much for what I paid.

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Fort Worth, Texas
Top Contributor
113 reviews 113 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 18, 2013

Small express tucked into a postage stamp lot behind business's. Room was a typical Holiday Inn Express room. Thin floors though, walking could be heard with heavy feet. Lots of cautions about crime on a laminated card in the room. One of the 2 entrances is locked down after dark which confirms there are problems! Never saw anything the 3... More

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Plano, Texas
Top Contributor
168 reviews 168 reviews
83 hotel reviews
286 helpful votes 286 helpful votes
1 of 5 stars Reviewed September 21, 2013

I have written over 150 reviews on Trip Advisor; I hope you find my review helpful. First, do NOT trust your I-phone's navigation to get you here...it thinks this hotel is across the highway. To be honest, I am a regular Marriott customer, but chose this hotel trying to save a few bucks. There's a reason for the expression: "You... More

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear stevetanyaTexas, Thank you for your review. All our guest comments are valuable and we consider them seriously in the consistent endeavor to improve the quality of our products and service. We read with much concern about the unpleasant experience that you have encountered during your previous stay with us. I sincerely apologize for we fell below your expectations with... More

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Additional Information about Holiday Inn Express San Antonio Airport North

Address: 16315 US Highway 281 North, San Antonio, TX 78232
Phone Number:
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $
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Also Known As:
Holiday Inn Express San Antonio Airport North Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn

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