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Holiday Inn Express San Antonio Airport North

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16315 US Highway 281 North, San Antonio, TX 78232
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Holiday Inn Express San Antonio Airport North
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Holiday Inn Express San Antonio Airport North
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36 reviews from our community

Traveler rating
    8
    15
    7
    2
    4
See reviews for
7
6
6
16
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moline, il, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here after landing at airport. Just a little hard to get to off US 281 -- not the hotel's fault, roads just confusing to someone not familiar with the "system" of ramps and turnarounds. Could use more handicapped parking. Room was fine, wifi worked well, breakfast was fine. Nothing special in and of itself, but close to restaurants and... More 

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Los Angeles, California
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this Holiday Inn Express on a recent trip to San Antonio. The hotel is located around several shopping areas and restaurants. The rooms were spacious, service good and overall had a good stay. I recommend staying here if looking for a good price hotel and nice, clean rooms.

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Playa del Carmen, Mexico
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 3, 2014

was a good place to stay, and have a good night, you have brekfast incluide. not expect too much. the attitude of the lady of the brekfast place dosent be the best. the coffee is like water. rooms are ok

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear federico k, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received... More 

Austin, Texas, United States
1 review
2 of 5 stars Reviewed September 1, 2014

I had a terrible experience at this hotel. The first bad one was at check in. It took the staff and manager almost 20 minutes to check me and my business partner into our hotels, because they didn't check all the emails from our boss about the reservations. Not the kind of incompetence one would wish to deal with after... More 

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HIEXSAAN, Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Thank you for taking the time to share your feedback. We are very sorry that our property did not meet your expectations and want to apologize for your experience. We are committed to providing the highest levels of service and quality to our guests and, it is always disappointing to hear that we had some missed opportunities. We will be... More 

San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 18, 2014

Recently stay three nights The room smelled musty the entire time. The sheets were worn and wrinkled. The towels were rough and scratched. Nothing in walking distance. Nothing warranted a return visit.

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear Connie P, Thank you for your recent stay. As hospitality professionals, we always do our best to provide superior quality and service. It seems that our location, room accommodation and amenities fell below your expectations. We are sorry for any inconvenience these aspects have caused. Please be assured that we take all guest reviews seriously as this is our... More 

Sendai
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 15, 2014 via mobile

Very friendly and efficient check in. Clean, nice room and comfortable bed. Good breakfast and nice breakfast area. Location not great, but hotel offers shuttle! (Nothing in area within walking distance). Can hear nearby train from room. They are renovating hotel, so will be even nicer soon.

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orinda
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 16, 2014

This Holiday Inn Express is older than the one I stayed at in Selma, just outside of San Antonio. It was updated, but it was showing a little age. It is near lots of restaurants. The manager was very friendly. My room was quiet and comfortable.

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Aberdeen, Mississippi
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 7, 2014

Our filght out of SAN was cancelled so we were stuck overnight. This hotel was booked for us by a third party. We found the accomodations to be on par with others in this price range. We found the front desk staff to be friendly and check in and check out was not a problem. They do have a happy... More 

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Arlington, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 3, 2013

I have seriously never talked with a hotel Manager that is as rude as the General Manager "Versha" at this Holiday Inn Express. I guess she is the one who trained "Rebecca" the Team Lead because she was just as unhelpful and rude as well. Neither one of them wanted to accept my reservation. I don't see this hotel being... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear Brandon B, Thank you for writing a review on TripAdvisor. The incident you described is not a common occurrence at the hotel. We will be addressing the matter with the respective departments. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG. Sincerely, Myrna M Case... More 

Corpus Christi, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 12, 2013

Sorry, but this time I got a room that was average and the bathroom had a really strong smell of urine- I've stayed here several times and never had that problem, but this time? Sheesh, I didn't even want to go into that room. The breakfast is good, the staff friendly- maybe it's deep cleaning time for the toilets!

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IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review

Dear DeeEll57, Thank you for taking the time to provide feedback on your stay. It is unfortunate the smell prevented you from fully enjoying your experience during this visit. We take all of the reviews we receive very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve... More 

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