We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites San Antonio Medical Center/Northwest

Hotel website
Hotel deals
Hotel packages
3636 Northwest Loop 410, San Antonio, TX 78201
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
SpringHill Suites San Antonio Medical Center/Northwest
Professional photos View all
Browse nearby
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
Add Photo Write a Review

100 Reviews from our TripAdvisor Community

Traveler rating
    32
    35
    15
    9
    9
See reviews for
40
9
4
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (100)
  • Mar-May only
    (35)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (10)
All months
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

The rooms are not very clean and don't smell too fresh. This hotel needs some TLC including deep cleaning and updating. The breakfast that is included is average and the location is on a busy highway without any views. Would not stay here again. There is a much newer Spring Hill Suites west on 410.

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Jeanne B, Thank you for taking the time to send in a Trip Advisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Marriott is my choice hotel when traveling so I am familiar with the brand. I especially like Springhill Suites when traveling with my family of five. This was our 4th Marriott hotel stay during our trip and what a disappointment compared to the first 3 hotels (courtyard /springhill suites). This hotel has some serious odor issues. The rooms smell very... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear tichia b, Thank you for taking the time to complete a Trip Adviisor review on your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the smell... More 

Travelers are raving about these San Antonio hotels

Austin, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm not going to lie, I was somewhat skeptical about this place just solely based on reviews on this and other various websites, but I am awfully glad I am extremely open minded and experienced it for myself because my family and I were more than pleased. We checked in and the 3 gentlemen behind the desk were super friendly... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear PinkPower 2005, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through a Trip Advisor review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and maybe exceeded them just a little!. As a valued guest... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I don't write up reviews very often but my wife and i had too in hopes to save others a terrible experience. We recently went to the Springhill Suites San Antonio Medical Center and were very disappointed. The first room we entered stunk, had stains all over toilet, stains on carpet, stains on curtains, and even a booger on this... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Derek W, Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for... More 

Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My room was nice other than a somewhat strong musty smell. The hot water in the shower took awhile to get hot. Staff was friendly and helpful and the location is nice. Easy access to IH10 and Loop 410. I would stay here again. Breakfast was fine.

Was this review helpful? Yes 1
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Kevin R, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your comments and feedback on the musty smell will be share... More 

Torreon, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2015

The location of this hotel is great, it is located on a part of the city called the crossroads, it is right next door to a Super Target store, very very close to a giant Burlington Coat Factory, a Ross Store, restaurants and very close to the Colonnade (an upscale part of the city with good restaurants and bars), it's... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Sanchezho, Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

1 review
1 of 5 stars Reviewed May 12, 2015 via mobile

Do not stay at this hotel! My family and I came to San Antonio to see my dying grandfather that was in the hospital right next to this hotel. My family and I had two rooms on the third floor 312 and 304 March-4-2015 for a couple of nights. Since I'm from out of town I took my lap top... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear ASH2480, I am sorry for what happened to you and your family while you where a guest in our hotel. I know that the local Police Department is still investigating the incident and since it's an on-going investigation I'll continue to let Balcones Heights Police Department take the lead and handle the situation. Again, please accept our sincere apology. More 

Puerto Vallarta, Mexico
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2015

Located next to Target, Ross and Burlington it is very convenient for some last minute shopping. The hotel is old, the elevator is very slow. Breakfast is ok, you may want to skip the fruit, is frozen, but the eggs, oatmeal, bread are good. The rooms are spacious, the room service is very very limited. For me, location is very... More 

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As a valued guest, we see that there is room for improvement based on your feedback in regards to our complimentary breakfast. We appreciate the feedback and will consider your feedback on bringing in fresher... More 

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2015

We were in town for Labor Day weekend and the hotel was sold out but it never seemed to be very crowded. The rooms were clean and the staff was very nice which is always a plus. The breakfast buffet was good, they always had enough food out and would restock immediately if it was getting low. Wifi worked well,... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the SpringHill Suites San Antonio Medical Center/Northwest and we hope... More 

Las Vegas, Nevada, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2015

Needed something close and quite to airport for a quick overnight stay. It was super close and easy to get to/from. While the hotel is in the middle of a busy intersection and older part of town, once you stepped inside it was clean and felt new! Good rates too! I'll stay again, next time I'm in town!

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to motivate them to deliver exceptional customer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

47 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (2)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Room/suite (18)
Viewed
Pool/beach area (2)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (2)
Viewed
Other (4)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay