We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites San Antonio Medical Center/Northwest

Hotel website
Hotel deals
Hotel packages
3636 Northwest Loop 410, San Antonio, TX 78201
Special Offer
Advanced Purchase. Save!!
Book on
TripAdvisor
Trusted partner. We work with SpringHill Suites to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
SpringHill Suites San Antonio Medical Center\/Northwest
View Map
Add Photo Write a Review

118 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Lubbock, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went for a quick getaway from work and we stayed on this property... All i can say is what a great staff they have specially the front desk agent alljah and the GM Scott,he is very welcoming and so nice. Another thing, this hotel got one of the good location in SA... Easy access to almost everything. Overall the hotel... More 

Helpful?
2 Thank Pat G
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Pat G, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. Alijah will be trilled to see your comment about him and it was my pleasure to meet you and your family. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to... More 

Oklahoma City, Oklahoma
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Our toilet overflowed twice, we were without towels and when called they had forgotten us. The beds were uncomfortable. On the plus side, the breakfast was good. The lady who made the coffee and front desk were great. The price was right but I don't think I will stay at this particular hotel again.

Helpful?
Thank Irene M
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Irene M, Thank you for taking the time to post your review on TripAdvisor in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. We are thrilled to hear that you enjoyed our friendly staff and complimentary breakfast, especially our front desk staff member mentioned and our breakfast attendant Rosa. As we pride ourselves on... More 

Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

First time and last in this hotel, I had to buy some earplugs to get some sleep, without them you can hear every car passing by. Your best bet is asking for a room on the other side. When we got there the hotel was full and they did not have bath towels, the hotel was not clean and they... More 

Helpful?
Thank Eddysegall
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Eddysegall, We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever... More 

Oklahoma City, Oklahoma
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The slow and old elevators are the first thing you encounter. Both beds had very saggy and soft mattresses. Ice maker never got fixed after 4th day. One icemaker on another floor had flooded the floor. House keeping never seemed to leave enough towels or never leave any. This got to be very common. One night there were pieces of... More 

Helpful?
Thank 49andholding
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear 49andholding, Dear Mr. Terrell, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your message appropriately within the organization. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your... More 

San Angelo, Texas United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2015

Stayed here this past Saturday night and it was a fairly nice hotel. It was located next to a mall and there were several eating places nearby. My only complaint is that the wall unit A/C was extremely loud. It was sort of hard to sleep since the unit was right next to the bed. Overall, would probably stay here... More 

Helpful?
Thank Doray H
Doha, Qatar
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 22, 2015

We stayed here for 3 nights & had a pleasant stay. The room was clean and nice and the staff were all very friendly and helpful. Breakfast was ok- it served its purpose. From the hotel we could get to the centre of town, by car, in about 15 min, depending on traffic. Parking is provided outside & there is... More 

Helpful?
Thank RochT1
San Marcos, Texas
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 11, 2015

Room 217, stay away. Do not get this room. OK I have stayed here previously, otherwise this would have gotten a far worse rating. Room was barely OK. A/C had a digital board that let you set the temp where you wanted it, except you couldn't read the digital numbers, sooooo take your best guess then adjust as needed. Room... More 

Helpful?
1 Thank Gr8fan
United States
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed October 9, 2015

I was expecting a pleasant stay, since you can certainly find more than adequate Springhill Suites. Alas, this was not one of them. The problems are twofold: the more serious is an overall worn-out look and feel to the place. The carpeting in the hallways, lobby, and in the elevators is stained and frayed in places at the edges. The... More 

Helpful?
Thank Isoruku
Whidbey Island, Washington
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 29, 2015

The hotel is average but the staff were very nice. My husband's phone had been taken from by the pool and the staff were helpful to recover it. We couldn't have asked for more - they were exceptional in this area. We would possibly stay again because of that quick action and helping us so quickly.

Helpful?
Thank family4313
Austin, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 13, 2015

Springhill Suites is a great place to stay. We usually stay at Hampton Inn or Fairfield Inn. However, this was just as nice. Everything was very clean and well kept. The staff were very attentive and friendly. The cost was amazing. We were able to get a room half the price of the Hampton and Fairfield Inn. The breakfast area... More 

Helpful?
Thank Summersrainn68
Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (2)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (1)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Antonio hotels
Northwest Side
Courtyard San Antonio Medical Center
Holiday Inn Express Hotel & Suit...
#175 of 353 in San Antonio
4.0 of 5 stars 46 reviews
Northwest Side
Staybridge Suites San Antonio NW Medical Center
Show Prices
Show Prices
Show Prices
Northwest Side
San Antonio Marriott Northwest
San Antonio Marriott Northwest
#207 of 353 in San Antonio
3.0 of 5 stars 272 reviews
Northwest Side
Hampton Inn & Suites San Antonio Northwest/Medical Center
Northwest Side
TownePlace Suites San Antonio Northwest
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay