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SpringHill Suites San Antonio Medical Center/Northwest

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3636 Northwest Loop 410, San Antonio, TX 78201
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1 room 1 guest
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SpringHill Suites San Antonio Medical Center\/Northwest
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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  • French first
  • Spanish first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (35)
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    (48)
  • Sep-Nov only
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Baytown, Texas, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Staff very nice...rooms smelled and bathroom had hair left in the tub. Had a breakfast bar....food not so great and kinda had a smell. The only good thing was they,accommodated us when on the phone said they couldn't.

Was this review helpful? Yes
Texas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 25, 2015

Had 2 beds, plus a pullout sofa. This was fine for two adults and four kids sharing the room. The only issue we had was that the bathtub and toilet area was TINY. When you close the door, it is hard not to touch the toilet while entering and exiting the shower. It is so tight! The sink and mirror... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Aggie00Texas, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through a Trip Advisor review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest,your feedback is important and will be shared with... More 

Humble, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 25, 2015

We stayed here this past weekend with our 2 kids. We got a deal through USAA, so there were limited rooms available. We ended up with a King size bed plus a sofa bed suite. My husband and daughter took the sofa bed; but he said it was incredibly uncomfortable. But then again, I've never heard of any sofa bed... More 

Was this review helpful? Yes 1
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Cindy S, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the... More 

Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 23, 2015

Again, this is just a tired old Springhill Suites. Had planned on being there for 3 nights but with the outdated room and VERY loud AC unit along with the Terrible WIFI speed (only 1 MB per sec, that's like old 'dial up' internet speed) that was enough.

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Redford B, Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for... More 

Lubbock, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2015

We got the SpringHill Suites for $70 off a Priceline Express Deal for our. The location is good, right on I-410 and close to the medical center. The two guys at the front desk, Mark and Andrew, were both extremely friendly and helpful. The room was very large and clean. The living room was really nice with a sofa and... More 

Was this review helpful? Yes
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Damien, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through Trip Advisor! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have exceeded your expectations. As a valued guest, your feedback will be shared with the team to continue... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 18, 2015

You can always count on Springhill to deliver great rooms. Roomy, clean, and friendly staff. Great location with Dave n Busters in walking distance. Target nearby. Breakfast was good. I will definitely stay again.

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through your Trip Advisor review! As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is intregral to... More 

San Diego
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 3, 2015

I wouldn't stay at this hotel unless you were doing business the medical center. It's not really convenient to anything but that. However, the hotel knows it's crowd is a business traveler. The rooms have a separate working area from the sleeping area. The bathroom was a little small. I enjoyed the breakfast selection in the morning. However, my favorite... More 

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2015

The rooms are not very clean and don't smell too fresh. This hotel needs some TLC including deep cleaning and updating. The breakfast that is included is average and the location is on a busy highway without any views. Would not stay here again. There is a much newer Spring Hill Suites west on 410.

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Jeanne B, Thank you for taking the time to send in a Trip Advisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 28, 2015

Marriott is my choice hotel when traveling so I am familiar with the brand. I especially like Springhill Suites when traveling with my family of five. This was our 4th Marriott hotel stay during our trip and what a disappointment compared to the first 3 hotels (courtyard /springhill suites). This hotel has some serious odor issues. The rooms smell very... More 

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear tichia b, Thank you for taking the time to complete a Trip Adviisor review on your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the smell... More 

Austin, Texas
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 22, 2015

I'm not going to lie, I was somewhat skeptical about this place just solely based on reviews on this and other various websites, but I am awfully glad I am extremely open minded and experienced it for myself because my family and I were more than pleased. We checked in and the 3 gentlemen behind the desk were super friendly... More 

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear PinkPower 2005, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through a Trip Advisor review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and maybe exceeded them just a little!. As a valued guest... More 

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