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SpringHill Suites San Antonio Medical Center/Northwest

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3636 Northwest Loop 410, San Antonio, TX 78201
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SpringHill Suites San Antonio Medical Center/Northwest
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SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
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95 Reviews from our TripAdvisor Community

Traveler rating
    32
    34
    15
    8
    6
See reviews for
37
9
4
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (34)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (10)
All months
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed yesterday NEW

My room was nice other than a somewhat strong musty smell. The hot water in the shower took awhile to get hot. Staff was friendly and helpful and the location is nice. Easy access to IH10 and Loop 410. I would stay here again. Breakfast was fine.

Was this review helpful? Yes
Torreon, Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is great, it is located on a part of the city called the crossroads, it is right next door to a Super Target store, very very close to a giant Burlington Coat Factory, a Ross Store, restaurants and very close to the Colonnade (an upscale part of the city with good restaurants and bars), it's... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Do not stay at this hotel! My family and I came to San Antonio to see my dying grandfather that was in the hospital right next to this hotel. My family and I had two rooms on the third floor 312 and 304 March-4-2015 for a couple of nights. Since I'm from out of town I took my lap top... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear ASH2480, I am sorry for what happened to you and your family while you where a guest in our hotel. I know that the local Police Department is still investigating the incident and since it's an on-going investigation I'll continue to let Balcones Heights Police Department take the lead and handle the situation. Again, please accept our sincere apology. More 

Puerto Vallarta, Mexico
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2015

Located next to Target, Ross and Burlington it is very convenient for some last minute shopping. The hotel is old, the elevator is very slow. Breakfast is ok, you may want to skip the fruit, is frozen, but the eggs, oatmeal, bread are good. The rooms are spacious, the room service is very very limited. For me, location is very... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As a valued guest, we see that there is room for improvement based on your feedback in regards to our complimentary breakfast. We appreciate the feedback and will consider your feedback on bringing in fresher... More 

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2015

We were in town for Labor Day weekend and the hotel was sold out but it never seemed to be very crowded. The rooms were clean and the staff was very nice which is always a plus. The breakfast buffet was good, they always had enough food out and would restock immediately if it was getting low. Wifi worked well,... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the SpringHill Suites San Antonio Medical Center/Northwest and we hope... More 

Las Vegas, Nevada, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2015

Needed something close and quite to airport for a quick overnight stay. It was super close and easy to get to/from. While the hotel is in the middle of a busy intersection and older part of town, once you stepped inside it was clean and felt new! Good rates too! I'll stay again, next time I'm in town!

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to motivate them to deliver exceptional customer... More 

El Paso, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 13, 2015

The staff at the front desk was very nice, room was comfortable, cleanliness was lacking, especially in the restroom, cleaning staff kept to themselves, it was nice to have fresh coffee and ice water at the lobby at all times, breakfast was ok the third day we were there they changed it up a little bit and had biscuits and... More 

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you for the nice review on our hotel. I am very sorry about the one issue that was mentioned and I hope we made up for in with the service and took care of the issues. If you ever find your travels bring you back to the area we hope you choose to stay with us again.... More 

Paris
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 8, 2015

Situation close to the road, not that easy to reach. Poor breakfast, not that many restaurants around. Need modernisation, , not at the usual Spinghill standard. Was there because not far from Sea World but that's all.

Was this review helpful? Yes
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Balny, Thank you for the review on our hotel from your August 2014 stay. I am sorry that you found our hotel hard to get to but glad you made it here and found our location close to SeaWorld worked well for you. I am also sorry that you found the breakfast did not meet your needs, we offer... More 

Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 7, 2015

Housekeeping FAIL! Room was clean, bed was filthy! Pasta stains on the comforter (I didn't eat pasta) snot wiped on side of bed (disgusting) mold, dirt, filth on far side bed skirt. Housekeepers are not paying attention, are cutting corners and head housekeeper isn't inspecting work or beds. The blame falls on management as this is unacceptable and makes me... More 

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Christopher, Thank you for taking the time to complete a review on tripadvisor in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2015

Not sure where to begin, maybe it was the dirty carpet in the elevator (who remodels the hotel and forgets the elevator) or maybe it was the fact I couldn't get a hot shower all four nights I stayed here. I guess I can't forget the icing on the cake during my last night I was entertained by the loudest... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear BenK, thank you for the feedback you have provided to us on your stay with us this past week. I am very sorry that you found your stay was dissapointing, I can understand how the guests on your floor singing was disruptive. As soon as it was reported to the front desk we did go up and ask them... More 

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