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SpringHill Suites San Antonio Medical Center/Northwest

3.0 of 5 3636 Northwest Loop 410, San Antonio, TX 78201
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Certificate of Excellence 2014
SpringHill Suites San Antonio Medical Center/Northwest
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SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
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84 reviews from our community

Traveler rating
    30
    32
    12
    7
    3
See reviews for
31
9
3
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • All months
    (84)
  • Mar-May only
    (24)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (10)
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Close to St. Mary's University, this hotel was clean, neat, and comfortable. The staff was professional and helpful. The morning breakfast, which was complimentary, offered good choices, both healthy and delicious. I felt fortunate to have such a cost-sensitive hotel while teaching proposal writing workshop at St, Mary's.

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Houston, Texas
Contributor
17 reviews 17 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2014

I'll be really blunt. This hotel is older and it clearly shows. But thats not a bad thing. The bed was very comfortable, the shower had instant hot water with great water pressure. Breakfast was brand standard. Now, lets talk about the thing that made this hotel a 5/5 to me. The staff. From the front desk clerk who checked... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello Ryan B, Thank you so much for the wonderful review of our hotel, it has made my day today! Thank you for the compliments on the hotel and staff service and for taking the time to review your stay on TripAdvisor. Your kindness is much appreciated! More 

Houston
Top Contributor
214 reviews 214 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 3, 2014

Springhill Suites has become kind of my go to. They are always great and this one was no exception. Very reasonably priced, great staff and wonderfully comfortable. You just cannot go wrong with a Springhill Suites in my experience.

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for the great review of our SpringHill Suites San Antonio Medical Center/Northwest property. We appreciate your loyalty to SpringHill Suites and thank you for staying with us. We hope to see you back very soon! More 

laredo, tx
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2014

Quick check in & friendly staff, very clean, nice rooms, awesome breakfast with variety, location convenient to stores and restaurants. Only problem was toilet overflowed.and had to call 2 times for maintenance to fix and clean. Luckily is was the day we were checking out but had to sit there with the nasty smell for 30 minutes. Other than that,... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for the great review of our hotel from your stay last week! We are happy you found the hotel was in a convenient location for shopping and dining. I really appreciate your kind words regarding the friendliness of the staff and the comments regarding our great complimentary breakfast. I am very sorry you had issues with the plumbing... More 

Amarillo, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

Second time staying here. Great room, just iffy about the housekeeping. My headphones and one of my pearl earrings went missing. Called staff, but they never got back to me. Overall stay was great, just be careful of your valuables

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Pluangraj & family, thank you for reviewing our hotel on TripAdvisor. We do appreciate the feedback whether it is positive or negative. I am glad that you are a return guest to our property, thank you for coming back and staying with us a second time. I do appreciate the positive comments about the hotel but my concern is... More 

Sherman, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2014

The hotel was very good and they were good with the kids. Close to Six Flags. My problem was they checked in a very large crowd at 1:30 in the morning that woke up the entire hotel.....including the people on top of us with children for the next hour and a half. They should find some way of controlling the... More 

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear jayjay1952, Thank you for the feedback on your stay at our hotel. I am happy that you were please with the service and the staff at our property and that you found us to be "kid friendly". I am very sorry that the late arrival of some other guests interrupted your sleep and made your night's stay unpleasant. That... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 5, 2014

I really enjoyed the proximity to Six Flags Fiesta Texas. The staff was polite and helpful. Our room was nicely cleaned by the time we came back from being at Six Flags. The pool was a nice place to come back to relax. The only complain that I had of this hotel was that it took a while to replenish... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Ascencio and family, Thank you for the nice review on TripAdvisor! We do appreciate the positive feedback on our property regarding the helpful & polite staff that you encountered. I am pleased that you found the rooms nice and clean and enjoyed the refreshing pool after a long day at Fiesta Texas. I am sorry that you had to... More 

Eagle Pass, Texas
Top Contributor
55 reviews 55 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 4, 2014

We stayed here last weekend. The hotel is OK, but has a great location, great access to all points of interest in San Antonio. The staff is extremely friendly. That's why I added the plus. Howie, the front desk clerk, actually took the time upon us checking to ask if we needed any assistance with dinner or sightseeing plans, more... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for the nice review of our hotel on TripAdvisor, we really do appreicate the feedback. Like you mentioned the staff makes the hotel a better place and we are very happy to have Howie on board at the front desk. I will pass on the remarks you shared about him as well as to... More 

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 21, 2014

The hall smelled and the room had a stain in the floor, we had to change rooms because as I sat on the bed watching TV I noticed the toilet was dirty and had black stuff under the rim. We changed rooms, the toilet was much better but the room smelled like mold or something wet. The towels appeared to... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Kirbie & family, Thank you for reviewing our hotel and giving us the feedback that you did. Your comments will help us make improvments in the areas that you mentioned in your review that were deficiencies in our services and products offered here at the hotel. We do take your comments seriously and want to make it up to... More 

Breaux Bridge, Louisiana
1 review
5 of 5 stars Reviewed July 19, 2014

We recently stayed at this hotel while vacationing in San Antonio. The hotel was clean, the staff was amazing, and the breakfast was delicious. I was also very pleased with the housekeeping staff as they were extremely nice and went out of their way to put all of my children's things on the beds as though it would be their... More 

Was this review helpful? Yes
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Cheryl & family, Thank you so much for the great review about your stay at our SpringHill Suites! It makes me happy to know we meet your needs and exceeded your expectations. If your travels bring you back to San Antonio please keep us in mind for your next stay and tell all your friends and family about us... More 

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Additional Information about SpringHill Suites San Antonio Medical Center/Northwest

Address: 3636 Northwest Loop 410, San Antonio, TX 78201
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites San Antonio Medical Center/Northwest 3*
Number of rooms: 112
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Also Known As:
Springhill Suites San Antonio Medical Center/Crossroads Hotel San Antonio
Hotel Style:
#78 Business Hotel in San Antonio

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