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All 352 San Antonio hotels

SpringHill Suites San Antonio Medical Center/Northwest

3.0 of 5 Hotel   |   3636 Northwest Loop 410, San Antonio, TX 78201
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73%
Ranked #118 of 352 hotels in San Antonio
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
jayjay1952 Sherman, Texas
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78 people have reviewed this hotel

Traveler rating
    27
    29
    12
    7
    3
See reviews for
30
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Sherman, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel was very good and they were good with the kids. Close to Six Flags. My problem was they checked in a very large crowd at 1:30 in the morning that woke up the entire hotel.....including the people on top of us with children for the next hour and a half. They should find some way of controlling the... More

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear jayjay1952, Thank you for the feedback on your stay at our hotel. I am happy that you were please with the service and the staff at our property and that you found us to be "kid friendly". I am very sorry that the late arrival of some other guests interrupted your sleep and made your night's stay unpleasant. That... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I really enjoyed the proximity to Six Flags Fiesta Texas. The staff was polite and helpful. Our room was nicely cleaned by the time we came back from being at Six Flags. The pool was a nice place to come back to relax. The only complain that I had of this hotel was that it took a while to replenish... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Ascencio and family, Thank you for the nice review on TripAdvisor! We do appreciate the positive feedback on our property regarding the helpful & polite staff that you encountered. I am pleased that you found the rooms nice and clean and enjoyed the refreshing pool after a long day at Fiesta Texas. I am sorry that you had to... More

Eagle Pass, Texas
Top Contributor
57 reviews 57 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here last weekend. The hotel is OK, but has a great location, great access to all points of interest in San Antonio. The staff is extremely friendly. That's why I added the plus. Howie, the front desk clerk, actually took the time upon us checking to ask if we needed any assistance with dinner or sightseeing plans, more... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for the nice review of our hotel on TripAdvisor, we really do appreicate the feedback. Like you mentioned the staff makes the hotel a better place and we are very happy to have Howie on board at the front desk. I will pass on the remarks you shared about him as well as to... More

Baton Rouge, Louisiana
1 review
2 of 5 stars Reviewed July 21, 2014

The hall smelled and the room had a stain in the floor, we had to change rooms because as I sat on the bed watching TV I noticed the toilet was dirty and had black stuff under the rim. We changed rooms, the toilet was much better but the room smelled like mold or something wet. The towels appeared to... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Kirbie & family, Thank you for reviewing our hotel and giving us the feedback that you did. Your comments will help us make improvments in the areas that you mentioned in your review that were deficiencies in our services and products offered here at the hotel. We do take your comments seriously and want to make it up to... More

Breaux Bridge, Louisiana
1 review
5 of 5 stars Reviewed July 19, 2014

We recently stayed at this hotel while vacationing in San Antonio. The hotel was clean, the staff was amazing, and the breakfast was delicious. I was also very pleased with the housekeeping staff as they were extremely nice and went out of their way to put all of my children's things on the beds as though it would be their... More

Was this review helpful? Yes
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Cheryl & family, Thank you so much for the great review about your stay at our SpringHill Suites! It makes me happy to know we meet your needs and exceeded your expectations. If your travels bring you back to San Antonio please keep us in mind for your next stay and tell all your friends and family about us... More

Dallas, Texas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

Spent the weekend at Sea World / Aquatica and got a "name your own price" deal at this hotel. Paid about half price - highly recommend that route if you can. About 15 - 20 minutes from the park. Nice, comfortable beds, pullout couch bed at no extra cost. Clean room, cold a/c. The room is a nice, little suite.... More

Was this review helpful? Yes 1
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for the great feedback in the review of our hotel! I am happy that you found the accomodations clean, comfortable and our location was ideal for your trip to SeaWorld. Thank you for the compliment on the friendliness of the staff and the cleanliness of the hotel, we try really hard to keep up... More

Dallas, Texas
Top Contributor
50 reviews 50 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 16, 2014

We were in town apartment hunting for a job change. The location was wonderful and we were very comfortable. The microwave and fridge were used and appreciated and the breakfast was great for both the low-carb eater and the all-carb eater in the family. Shower head and water pressure were wonderful - I wish home was as good - and... More

Was this review helpful? Yes 1
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for reviewing our hotel on TripAdvisor! I love that you found our property "just perfect", clean and quiet to quote your reivew. It makes me happy to also hear that our "Suites Seasons" breakfast buffett met the needs of all the family with the low-carb options we offer in addition to the other items.... More

Fort Worth, Texas
Top Contributor
80 reviews 80 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 26, 2014

Stayed here one nite. No problems. Better than expected. Very nice, large rooms/suites. Good breakfast. Pool was small and indoor, but all the kids loved it. The adults sat around the edge and watched over the herd in the pool. Lots of noise when it's indoors. Our room was next to the elevator and it was not a problem for... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for reviewing your stay on TripAdvisor, we appreciate the positive feedback! I am pleased that our hotel met the needs of your stay and you found the property to be neat and clean. Please keep us in mind for your next visit to the area! More

Contributor
15 reviews 15 reviews
7 hotel reviews
3 of 5 stars Reviewed April 22, 2014

It was an ok place to stay. We did like the free parking, proximity to Sea World, the size of the room, and awesome breakfast. You can tell it was an older hotel though-the deep penetrated stains on "clean" washcloths, the stains on the curtains, stains on the "clean" linens, the ring around the toilet bowl, and the mildew stains... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for sharing your feedback regarding your stay with us this month. We are happy you enjoyed the "awesome" breakfast to quote your words and our hotels proximity to SeaWorld. We do think our brakfast is quite nice for a complimentary breakfast! The other items you mentioned about "clean" but stained & worn line and towels I am very... More

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 14, 2014

Not that a good experience in Marriott. First hotel that I didn't like. It didn't consist of good room service. My room was not cleaned the whole day when I returned from sightseeing. Many false alarms and elevators stopped working but the room are spacious and huge.

Was this review helpful? Yes 1
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Neel family, I am so very sorry to hear that your stay at our property during Spring Break was not 100% satisfactory. We do take pride in our guests leaving happy and wanting to come back to stay with us again. I am very sorry for the fire alarm that went off several times and caused the elevators to... More

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Additional Information about SpringHill Suites San Antonio Medical Center/Northwest

Address: 3636 Northwest Loop 410, San Antonio, TX 78201
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites San Antonio Medical Center/Northwest 3*
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Also Known As:
Springhill Suites San Antonio Medical Center/Crossroads Hotel San Antonio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#97 Business Hotel in San Antonio #118 Luxury Hotel in San Antonio #118 Top resorts Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Newly re-designed in 2011. Located right where you want to be, the SpringHill Suites is just minutes from the San Antonio International Airport, South Texas Medical Center, SeaWorld, Six Flags Fiesta Texas, Norris Conference Centers and the famous Downtown Riverwalk and Alamo. ... more   less 
Number of rooms
112

Questions & Answers

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1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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