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All 353 San Antonio hotels

SpringHill Suites San Antonio Medical Center/Northwest

3.0 of 5 Hotel   |   3636 Northwest Loop 410, San Antonio, TX 78201
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Ranked #121 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
medinalau laredo, tx
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81 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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laredo, tx
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Quick check in & friendly staff, very clean, nice rooms, awesome breakfast with variety, location convenient to stores and restaurants. Only problem was toilet overflowed.and had to call 2 times for maintenance to fix and clean. Luckily is was the day we were checking out but had to sit there with the nasty smell for 30 minutes. Other than that,... More

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Amarillo, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Second time staying here. Great room, just iffy about the housekeeping. My headphones and one of my pearl earrings went missing. Called staff, but they never got back to me. Overall stay was great, just be careful of your valuables

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Pluangraj & family, thank you for reviewing our hotel on TripAdvisor. We do appreciate the feedback whether it is positive or negative. I am glad that you are a return guest to our property, thank you for coming back and staying with us a second time. I do appreciate the positive comments about the hotel but my concern is... More

Sherman, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 6, 2014

The hotel was very good and they were good with the kids. Close to Six Flags. My problem was they checked in a very large crowd at 1:30 in the morning that woke up the entire hotel.....including the people on top of us with children for the next hour and a half. They should find some way of controlling the... More

Was this review helpful? Yes 2
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear jayjay1952, Thank you for the feedback on your stay at our hotel. I am happy that you were please with the service and the staff at our property and that you found us to be "kid friendly". I am very sorry that the late arrival of some other guests interrupted your sleep and made your night's stay unpleasant. That... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 5, 2014

I really enjoyed the proximity to Six Flags Fiesta Texas. The staff was polite and helpful. Our room was nicely cleaned by the time we came back from being at Six Flags. The pool was a nice place to come back to relax. The only complain that I had of this hotel was that it took a while to replenish... More

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Ascencio and family, Thank you for the nice review on TripAdvisor! We do appreciate the positive feedback on our property regarding the helpful & polite staff that you encountered. I am pleased that you found the rooms nice and clean and enjoyed the refreshing pool after a long day at Fiesta Texas. I am sorry that you had to... More

Eagle Pass, Texas
Top Contributor
56 reviews 56 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 4, 2014

We stayed here last weekend. The hotel is OK, but has a great location, great access to all points of interest in San Antonio. The staff is extremely friendly. That's why I added the plus. Howie, the front desk clerk, actually took the time upon us checking to ask if we needed any assistance with dinner or sightseeing plans, more... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for the nice review of our hotel on TripAdvisor, we really do appreicate the feedback. Like you mentioned the staff makes the hotel a better place and we are very happy to have Howie on board at the front desk. I will pass on the remarks you shared about him as well as to... More

Baton Rouge, Louisiana
1 review
2 of 5 stars Reviewed July 21, 2014

The hall smelled and the room had a stain in the floor, we had to change rooms because as I sat on the bed watching TV I noticed the toilet was dirty and had black stuff under the rim. We changed rooms, the toilet was much better but the room smelled like mold or something wet. The towels appeared to... More

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Kirbie & family, Thank you for reviewing our hotel and giving us the feedback that you did. Your comments will help us make improvments in the areas that you mentioned in your review that were deficiencies in our services and products offered here at the hotel. We do take your comments seriously and want to make it up to... More

Breaux Bridge, Louisiana
1 review
5 of 5 stars Reviewed July 19, 2014

We recently stayed at this hotel while vacationing in San Antonio. The hotel was clean, the staff was amazing, and the breakfast was delicious. I was also very pleased with the housekeeping staff as they were extremely nice and went out of their way to put all of my children's things on the beds as though it would be their... More

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Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Cheryl & family, Thank you so much for the great review about your stay at our SpringHill Suites! It makes me happy to know we meet your needs and exceeded your expectations. If your travels bring you back to San Antonio please keep us in mind for your next stay and tell all your friends and family about us... More

Dallas, Texas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

Spent the weekend at Sea World / Aquatica and got a "name your own price" deal at this hotel. Paid about half price - highly recommend that route if you can. About 15 - 20 minutes from the park. Nice, comfortable beds, pullout couch bed at no extra cost. Clean room, cold a/c. The room is a nice, little suite.... More

Was this review helpful? Yes 1
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for the great feedback in the review of our hotel! I am happy that you found the accomodations clean, comfortable and our location was ideal for your trip to SeaWorld. Thank you for the compliment on the friendliness of the staff and the cleanliness of the hotel, we try really hard to keep up... More

Dallas, Texas
Top Contributor
50 reviews 50 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 16, 2014

We were in town apartment hunting for a job change. The location was wonderful and we were very comfortable. The microwave and fridge were used and appreciated and the breakfast was great for both the low-carb eater and the all-carb eater in the family. Shower head and water pressure were wonderful - I wish home was as good - and... More

Was this review helpful? Yes 1
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you so much for reviewing our hotel on TripAdvisor! I love that you found our property "just perfect", clean and quiet to quote your reivew. It makes me happy to also hear that our "Suites Seasons" breakfast buffett met the needs of all the family with the low-carb options we offer in addition to the other items.... More

Fort Worth, Texas
Top Contributor
80 reviews 80 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 26, 2014

Stayed here one nite. No problems. Better than expected. Very nice, large rooms/suites. Good breakfast. Pool was small and indoor, but all the kids loved it. The adults sat around the edge and watched over the herd in the pool. Lots of noise when it's indoors. Our room was next to the elevator and it was not a problem for... More

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for reviewing your stay on TripAdvisor, we appreciate the positive feedback! I am pleased that our hotel met the needs of your stay and you found the property to be neat and clean. Please keep us in mind for your next visit to the area! More

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Additional Information about SpringHill Suites San Antonio Medical Center/Northwest

Address: 3636 Northwest Loop 410, San Antonio, TX 78201
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites San Antonio Medical Center/Northwest 3*
Number of rooms: 112
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Also Known As:
Springhill Suites San Antonio Medical Center/Crossroads Hotel San Antonio

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