We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites San Antonio Medical Center/Northwest

#134 of 353 Hotels in San Antonio
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
3636 Northwest Loop 410, San Antonio, TX 78201
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
SpringHill Suites San Antonio Medical Center/Northwest
Professional photos View all
Browse nearby
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
Write a Review

92 reviews from our community

Traveler rating
    32
    34
    13
    8
    5
See reviews for
35
9
3
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (32)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (10)
All months
Puerto Vallarta, Mexico
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Located next to Target, Ross and Burlington it is very convenient for some last minute shopping. The hotel is old, the elevator is very slow. Breakfast is ok, you may want to skip the fruit, is frozen, but the eggs, oatmeal, bread are good. The rooms are spacious, the room service is very very limited. For me, location is very... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As a valued guest, we see that there is room for improvement based on your feedback in regards to our complimentary breakfast. We appreciate the feedback and will consider your feedback on bringing in fresher... More 

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in town for Labor Day weekend and the hotel was sold out but it never seemed to be very crowded. The rooms were clean and the staff was very nice which is always a plus. The breakfast buffet was good, they always had enough food out and would restock immediately if it was getting low. Wifi worked well,... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the SpringHill Suites San Antonio Medical Center/Northwest and we hope... More 

Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Needed something close and quite to airport for a quick overnight stay. It was super close and easy to get to/from. While the hotel is in the middle of a busy intersection and older part of town, once you stepped inside it was clean and felt new! Good rates too! I'll stay again, next time I'm in town!

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to motivate them to deliver exceptional customer... More 

El Paso, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 13, 2015

The staff at the front desk was very nice, room was comfortable, cleanliness was lacking, especially in the restroom, cleaning staff kept to themselves, it was nice to have fresh coffee and ice water at the lobby at all times, breakfast was ok the third day we were there they changed it up a little bit and had biscuits and... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you for the nice review on our hotel. I am very sorry about the one issue that was mentioned and I hope we made up for in with the service and took care of the issues. If you ever find your travels bring you back to the area we hope you choose to stay with us again.... More 

Paris
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 8, 2015

Situation close to the road, not that easy to reach. Poor breakfast, not that many restaurants around. Need modernisation, , not at the usual Spinghill standard. Was there because not far from Sea World but that's all.

Was this review helpful? Yes
Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Balny, Thank you for the review on our hotel from your August 2014 stay. I am sorry that you found our hotel hard to get to but glad you made it here and found our location close to SeaWorld worked well for you. I am also sorry that you found the breakfast did not meet your needs, we offer... More 

Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 7, 2015

Housekeeping FAIL! Room was clean, bed was filthy! Pasta stains on the comforter (I didn't eat pasta) snot wiped on side of bed (disgusting) mold, dirt, filth on far side bed skirt. Housekeepers are not paying attention, are cutting corners and head housekeeper isn't inspecting work or beds. The blame falls on management as this is unacceptable and makes me... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Christopher, Thank you for taking the time to complete a review on tripadvisor in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed March 6, 2015

Not sure where to begin, maybe it was the dirty carpet in the elevator (who remodels the hotel and forgets the elevator) or maybe it was the fact I couldn't get a hot shower all four nights I stayed here. I guess I can't forget the icing on the cake during my last night I was entertained by the loudest... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear BenK, thank you for the feedback you have provided to us on your stay with us this past week. I am very sorry that you found your stay was dissapointing, I can understand how the guests on your floor singing was disruptive. As soon as it was reported to the front desk we did go up and ask them... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed February 27, 2015

Close to St. Mary's University, this hotel was clean, neat, and comfortable. The staff was professional and helpful. The morning breakfast, which was complimentary, offered good choices, both healthy and delicious. I felt fortunate to have such a cost-sensitive hotel while teaching proposal writing workshop at St, Mary's.

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for the wonderful review of our hotel on TripAdvisor. I am happy you found our location met or your needs and the short travel distance to St. Mary's University was a plus! We pride ourselves in the great complimentary breakfast that we offer and are happy you were more than pleased with the offerings. Thank you... More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 6, 2014

I'll be really blunt. This hotel is older and it clearly shows. But thats not a bad thing. The bed was very comfortable, the shower had instant hot water with great water pressure. Breakfast was brand standard. Now, lets talk about the thing that made this hotel a 5/5 to me. The staff. From the front desk clerk who checked... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello Ryan B, Thank you so much for the wonderful review of our hotel, it has made my day today! Thank you for the compliments on the hotel and staff service and for taking the time to review your stay on TripAdvisor. Your kindness is much appreciated! More 

Houston
Top Contributor
217 reviews 217 reviews
34 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 3, 2014

Springhill Suites has become kind of my go to. They are always great and this one was no exception. Very reasonably priced, great staff and wonderfully comfortable. You just cannot go wrong with a Springhill Suites in my experience.

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for the great review of our SpringHill Suites San Antonio Medical Center/Northwest property. We appreciate your loyalty to SpringHill Suites and thank you for staying with us. We hope to see you back very soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

23 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (3)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question