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SpringHill Suites San Antonio Medical Center/Northwest

#133 of 352 Hotels in San Antonio
Certificate of Excellence
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3636 Northwest Loop 410, San Antonio, TX 78201
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SpringHill Suites San Antonio Medical Center/Northwest
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SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
SpringHill Suites San Antonio Medical Center/Northwest
Review This Hotel

91 reviews from our community

Traveler rating
    32
    33
    13
    8
    5
See reviews for
35
9
3
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • All months
    (91)
  • Mar-May only
    (31)
  • Jun-Aug only
    (36)
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Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were in town for Labor Day weekend and the hotel was sold out but it never seemed to be very crowded. The rooms were clean and the staff was very nice which is always a plus. The breakfast buffet was good, they always had enough food out and would restock immediately if it was getting low. Wifi worked well,... More 

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Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Needed something close and quite to airport for a quick overnight stay. It was super close and easy to get to/from. While the hotel is in the middle of a busy intersection and older part of town, once you stepped inside it was clean and felt new! Good rates too! I'll stay again, next time I'm in town!

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El Paso, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at the front desk was very nice, room was comfortable, cleanliness was lacking, especially in the restroom, cleaning staff kept to themselves, it was nice to have fresh coffee and ice water at the lobby at all times, breakfast was ok the third day we were there they changed it up a little bit and had biscuits and... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello and thank you for the nice review on our hotel. I am very sorry about the one issue that was mentioned and I hope we made up for in with the service and took care of the issues. If you ever find your travels bring you back to the area we hope you choose to stay with us again.... More 

Paris
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Situation close to the road, not that easy to reach. Poor breakfast, not that many restaurants around. Need modernisation, , not at the usual Spinghill standard. Was there because not far from Sea World but that's all.

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Elizabeth W, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Balny, Thank you for the review on our hotel from your August 2014 stay. I am sorry that you found our hotel hard to get to but glad you made it here and found our location close to SeaWorld worked well for you. I am also sorry that you found the breakfast did not meet your needs, we offer... More 

Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Housekeeping FAIL! Room was clean, bed was filthy! Pasta stains on the comforter (I didn't eat pasta) snot wiped on side of bed (disgusting) mold, dirt, filth on far side bed skirt. Housekeepers are not paying attention, are cutting corners and head housekeeper isn't inspecting work or beds. The blame falls on management as this is unacceptable and makes me... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Christopher, Thank you for taking the time to complete a review on tripadvisor in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Not sure where to begin, maybe it was the dirty carpet in the elevator (who remodels the hotel and forgets the elevator) or maybe it was the fact I couldn't get a hot shower all four nights I stayed here. I guess I can't forget the icing on the cake during my last night I was entertained by the loudest... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear BenK, thank you for the feedback you have provided to us on your stay with us this past week. I am very sorry that you found your stay was dissapointing, I can understand how the guests on your floor singing was disruptive. As soon as it was reported to the front desk we did go up and ask them... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Close to St. Mary's University, this hotel was clean, neat, and comfortable. The staff was professional and helpful. The morning breakfast, which was complimentary, offered good choices, both healthy and delicious. I felt fortunate to have such a cost-sensitive hotel while teaching proposal writing workshop at St, Mary's.

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for the wonderful review of our hotel on TripAdvisor. I am happy you found our location met or your needs and the short travel distance to St. Mary's University was a plus! We pride ourselves in the great complimentary breakfast that we offer and are happy you were more than pleased with the offerings. Thank you... More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 6, 2014

I'll be really blunt. This hotel is older and it clearly shows. But thats not a bad thing. The bed was very comfortable, the shower had instant hot water with great water pressure. Breakfast was brand standard. Now, lets talk about the thing that made this hotel a 5/5 to me. The staff. From the front desk clerk who checked... More 

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Hello Ryan B, Thank you so much for the wonderful review of our hotel, it has made my day today! Thank you for the compliments on the hotel and staff service and for taking the time to review your stay on TripAdvisor. Your kindness is much appreciated! More 

Houston
Top Contributor
217 reviews 217 reviews
34 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed November 3, 2014

Springhill Suites has become kind of my go to. They are always great and this one was no exception. Very reasonably priced, great staff and wonderfully comfortable. You just cannot go wrong with a Springhill Suites in my experience.

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Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you so much for the great review of our SpringHill Suites San Antonio Medical Center/Northwest property. We appreciate your loyalty to SpringHill Suites and thank you for staying with us. We hope to see you back very soon! More 

laredo, tx
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2014

Quick check in & friendly staff, very clean, nice rooms, awesome breakfast with variety, location convenient to stores and restaurants. Only problem was toilet overflowed.and had to call 2 times for maintenance to fix and clean. Luckily is was the day we were checking out but had to sit there with the nasty smell for 30 minutes. Other than that,... More 

Was this review helpful? Yes
Elizabeth W, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for the great review of our hotel from your stay last week! We are happy you found the hotel was in a convenient location for shopping and dining. I really appreciate your kind words regarding the friendliness of the staff and the comments regarding our great complimentary breakfast. I am very sorry you had issues with the plumbing... More 

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