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El Tropicano Riverwalk Hotel

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110 Lexington Avenue, San Antonio, TX 78205
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El Tropicano Riverwalk Hotel
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El Tropicano Riverwalk Hotel
El Tropicano Riverwalk Hotel
El Tropicano Riverwalk Hotel
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780 reviews from our community

Traveler rating
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    141
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for El Tropicano Riverwalk Hotel
See the most recent reviews
Stevens Point, Wisconsin
Top Contributor
50 reviews 50 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed June 11, 2012

This is an old hotel located on the very edge of the Riverwalk, with about a 20-30 minute walk to the area with all of the action. We lucked out to get parking on the street, so we didn't have to pay the parking fee that others have mentioned. They gave us a room on the pool deck, with a... More 

Was this review helpful? Yes
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Thank you for your comments regarding your stay. I am very sorry to hear about your experience at the hotel and apologize for the frustrations you encountered. We should have immediately moved you to a room that was 100% ready. It is a fine line with the pool music since it is a popular area in the summer after the... More 

Clifton, Texas
Top Contributor
159 reviews 159 reviews
37 hotel reviews
266 helpful votes 266 helpful votes
4 of 5 stars Reviewed June 11, 2012

The San Antonio Riverwalk (SARW) offers accommodations to suit the taste of essentially any traveler. Over the years my wife and I have stayed up and down the river frequenting a handful of 3 and 4 star properties that offer comfortable environs and predictable guest services. However, not until this weekend did we discover a place, quite by accident (thank... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2012

This is an older hotel, but they have a lot of remodeling. It is not trashy at all. The place is clean, people were friendly, and it had a wonderful view of the river !! I would stay here again for sure. WE had no problems, bed was great, shower was fine, breakfast was great, rooms are a little small,... More 

Was this review helpful? Yes 1
Phoenix, Arizona, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 10, 2012

I stayed in the El Tropicano Riverwalk hotel for one week. The pros: friendly staff, nice size beds, nice showerheads, The cons: you have to share the balcony with strangers from another room, the room I stayed in had roaches, and you have to pay 20 a day for parking (something that was not mentioned when you book the hotel).... More 

Was this review helpful? Yes 2
San Antonio, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 30, 2012

The lobby of the hotel was clean and trendy. The front desk staff was nice enough but not very experienced in customer service. The snack bar food in the lobby was good. The environment in the lobby was especially nice. The live toucan and tortoise in the display area was awesome. Our room was a little too small, but it... More 

Was this review helpful? Yes 5
Magnolia, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2012

The hotel was great in every aspect. Fabulous comfortable bed. However..at 8 am..the housekeeper knocked, waking us up and walked in before we could even say anything while we were still in bed! A tad bit upset. We did not have a do not disturb sign. Nor would you expect that at 8 am anyways....This experience may keep us from... More 

Was this review helpful? Yes 1
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Sorry about the unexpected early knocking and subsequent entry by housekeeping. I have passed along your comments to our Director of Housekeeping. We typically don't start checking occupied rooms until after 9:30am or until the do not disturb sign is removed. We'd love to have you back! Thank you, Tim More 

San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed May 28, 2012

We are locals who booked two night stay and ended up checking out within 1 hour of checking in. We had a two night gift certificate (for king/queen room) that we won at a charity silent auction. I called the front desk to book the stay and asked if we could pay additional charge for upgrading to a one-bedroom suite.... More 

Was this review helpful? Yes 2
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

I am so sorry to hear about the mess up on our part. Please contact Michael Corral directly at the hotel, he is fully aware of the situation and is ready to set you up as requested without the upcharge. Thank you! Tim More 

Tampa, Florida
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2012

The hotel is located of the San Antonio river walk, what better place anywhere on the river walk. At night, sitting out on the river walk was really nice. The hotel staff was absolutely the BEST and very accomodating, Brandon at the front desk couldn't have been any better! Cudo's to Brandon! The hot breakfast buffet was delicious, they have... More 

Was this review helpful? Yes 2
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Thank you for your candid review and I have passed on your comments to Brandon who is constantly recieving comments on his great guest service. You are absolutely right, museum reach provides a completely different riverwalk experience and a quiet evening on the terrace overlooking the riverwalk is very relaxing. Parking is one of those necessary evils of San Antonio... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2012 via mobile

The hotel was a little farther from the action but nice and quiet. Upon arriving the front desk was very helpful. Carly was very helpful in assisting me with accommodations and helped me find the great hot spots of downtown. The pleasant front desk staff will make me come back again and they made me feel welcome. Thanks again to... More 

Was this review helpful? Yes 1
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Thank you for taking the time to recognize one of our superstars in Carly! I'm glad you enjoyed your stay and were able to steer you toward some of the unique and fun places to visit here. Thank you, Tim More 

San Diego, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 21, 2012

20 dollars a night to park and if you park directly across the street they will tow you big time if you do not feed the box correctly at the exact right time. We had to leave at 4am in the morning because a couple was fighting and throwing things against the wall and hollering. Police were called. Good. After... More 

Was this review helpful? Yes 2
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

I'm sorry to hear about the disturbance above you and as soon as we were made aware we did have those folks removed from the hotel. You should have recieved a survey from the hotel and instead of filling out the survey if you hit "reply" the email will come directly to me and I would be happy to discuss... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • River walk(10)
  • Pool area(5)
Questions? Get answers from hotel staff and past guests. Ask a question

182 photos of this hotel

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