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All 353 San Antonio hotels

El Tropicano Riverwalk Hotel

3.0 of 5 Motel   |   110 Lexington Avenue, San Antonio, TX 78205
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Ranked #140 of 353 Hotels in San Antonio
A recent review
5 of 5 stars Reviewed March 11, 2012
Ericanix
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726 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for El Tropicano Riverwalk Hotel
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1 review
5 of 5 stars Reviewed March 11, 2012 via mobile

Went to the hotel to be with my husband who was working out of town. Carly and Brandon at the front desk were very helpful. Having two babies with me they made sure I had help getting everything to my room. The staff is great and the hotel was clean. A great hotel to say the least.

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1 review
5 of 5 stars Reviewed March 6, 2012 via mobile

This hotel has the best staff in the San Antonio area. Monica, Andrea , both Jessicas, Marisa, maribell, Gus, Victor, David, Ricardo,Desiree,Heather, and Stephanie have been so great that I have actually remembered their new because of the time the spend to make sure everything is perfect and taken care of during my stay. You guys are the best. Thank... More

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HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Thank you for recognizing some of our Super Stars! I'm glad you had a great time. More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2012

My stay at the hotel was for a conference onsite. I would say that the staff was friendly, courteous and helpful. Upon check at 4pm, my room was not ready and I had to wait sitting in the lobby for about 40 minutes. They offered to phone me when it was ready- no call was ever received. I finally had... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2012

The staff was friendly, courteous and helpful. The room was very clean, with a patio so we could enjoy the great outdoors. Very retro decor and right on the riverwalk. Breakfast was delicious. I will definately stay here again!

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HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

I'm glad you enjoyed your stay, there are certainly lot's of great places within the hotel to enjoy a beautiful Spring Day! I look forward to welcoming you back. More

Charlotte, North Carolina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 1, 2012 via mobile

Great location, right on the Riverwalk. Less than 15 minute walk to the Alamo and downtown. The staff was great, very helpful. Beautiful lobby and a fitness room that rivals an all-out gym (one of the best I've seen in a hotel). However, entering the rooming area is like going to a different place. Signs of age are everywhere, despite... More

Was this review helpful? Yes 1
HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

I'm glad you enjoyed many parts of the hotel including our retro feel and look but I apologize that it ended when you got to your room. We added brand new furnishings to all rooms a year ago but there is still more to be done to create a bigger "wow" factor and we are working on that with updated... More

Cleveland, Texas
1 review
1 of 5 stars Reviewed February 27, 2012

This Hotel was pretty downstairs but for $191.00 I got a room that was very tiny, the bathroom was so small they had to put the toilet in at an angle, The hot water was luke warm and turned to cold within running 2" of water. $18 for parking was rediculous for someone spending so much money on a room.... More

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HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

I'm not sure where to start but to apologize for your stay is where I will start. I have always recommended to visit our web site as you will recieve the best rate guaranteed and recieve accurate information on the hotel. I have never had a indoor pool or jacuzzi and we ended our agreement with Holiday Inn over 10... More

San Antonio
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 26, 2012

I love the decor of this hotel. The service was so so. Long wait at the desk. Then they want to charge $200 cleaning fee for having a pet. Well, they need to learn to clean the room better. There was lint on the carpet and mold in the bathroom tile grout. Which would come out with no problem. But,... More

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HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

The renovation of the hotel created one of the most unique lobbies in the city, I'm glad you enjoyed it! I'm sorry our pet policy was not explained properly to you, we do charge $200 but only $100 is non refundable as that covers our cost of steam cleaning the carpet and pest control of the room which we do... More

Staten Island, New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 26, 2012

The hotel is very pretty and clean but unfortunately it is too far from the center of the river walk, where all the shops and restaurants are. Another issue that we had was the elevator. We were not closed to it but we keep hear it coming up and down. Also when some one flush the toilet you can hear... More

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HotelManager3, General Manager at El Tropicano Riverwalk Hotel, responded to this review

I'm glad to hear that you found the hotel pretty and clean but that I did not meet your needs with a refrigerator. I apologize for the elevator noise and flushing that woke you at times, I generally don't get to many comments regarding this but appreciate you letting me know. I do have refrigerators available when guests need them... More

Madison, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2012

overall good value for the services i needed for this stay. Did not get the kingbed room i booked got a queenbed on parking lot side room was very small and cramped. Almost no stores or eateries within a short walk. Pool was nice, service was great, place was clean and well maintained. I would recommend just don't choose queenbed... More

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 20, 2012

The place is OLD not worth the money stay somewhere else !!!

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(13)
  • River walk(12)
  • Pool area(6)
  • Parking lot(3)

Additional Information about El Tropicano Riverwalk Hotel

Address: 110 Lexington Avenue, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tropicano Riverwalk Hotel 3*
Number of rooms: 306
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Also Known As:
Holiday Inn San Antonio
San Antonio Holiday Inn

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