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Home2 Suites by Hilton San Antonio Downtown - Riverwalk

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603 Navarro Street, San Antonio, TX 78205
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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
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463 reviews from our community

Traveler rating
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    157
    54
    12
    13
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160
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Home2 Suites by Hilton San Antonio Downtown - Riverwalk
See the most recent reviews
1 review
1 of 5 stars Reviewed 2 weeks ago

Dish washer beeped once a minute - every single minute. What's the minimum requirement for a hotel? That you can sleep. With this noise you can't. I called down and they knew immediately what it was, which means it's a common problem. Maybe it's time for new dish washers. Also, they never sent anyone up to fix it. I had... More 

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. I am sorry that you had issues with the dishwasher and getting it to stop beeping. This is not a common problem but has happened in the past. I again am so sorry that we were unable to assist you, I can assure you that I will work with my... More 

Greenville, South Carolina
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Home2Suites is different than most as it is not a new construction but rather it is a refurbished older building. It has the same decour of the other Home2Suites just in a historic building. The location is great as it is walking distance from the Riverwalk and the Alamo. I would recommend this location as a nice alternative to... More 

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your informative review of the hotel. Come back and see us again soon! More 

Barrie, Canada
Top Contributor
106 reviews 106 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is very basic. The rooms were comfortable and well appointed and good for longstays. The housekeeping needs improvement...there were crumbs and raisons on the carpet and a kids book on the floor under the bed. Breakfast was nothing to rave about, for sure. The staff are very nice.

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. I am sorry to hear that you did not enjoy breakfast and that housekeeping was less than standard. I can assure you I will work with my staff to improve in these areas. Again, thank you and I hope that despite this you will come back to see us in the future. More 

Tumon, Mariana Islands
Contributor
17 reviews 17 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my 4th time in less than 1 year at this Home2 and I've always been treated well by the Front Desk staff. In particular on this recent visit, Sandy went above and beyond to allow me to check-in a little early, which after a long morning was greatly appreciated.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 2
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. Sandy is truly an asset and I am excited to share this with her. Again, thank you and we look forward to seeing you again in the future. More 

Pueblo, Colorado
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is only a block from the River walk. Great location and close enough to walk to River Walk, Alamo, shopping, dinner, etc. Hotel staff was extremely friendly. This hotel was clean and affordable . Would defiantly stay there again.

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. I was glad to hear that the staff was friendly and that you had a nice stay. Come back and see us again soon! More 

Houston, TX, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a great location, 2 blocks from the River Walk and 4 blocks from the Alamo. We would stay here again. Valet parking is convenient and quick. The only disappointing thing about this hotel is the free breakfast. The breakfast line was so long due to the layout of the line (you have to wait behind people making... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 2
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review, I apologize that breakfast was a long wait, we do our best to ensure we work with our guests to get them through the line much quicker. I am sorry this was not the case during your trip however, I am glad to see that you will be back! Have a great day and safe... More 

Picayune, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel had an amazing kitchen and great sofa area and work area. The healthy choices at breakfast were the best we have ever had. The location was wonderful even though not directly on the Riverwalk. It was very close to it though. The pool/spa is small so I wouldn't recommend if that is your primary reason (an indoor pool).

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 2
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your informative and well put review. We look forward to your next stay with us! More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Love this hotel and the rooms. As a family of 5 it is hard to find rooms where we are not on top of each other. This hotel with it's huge rooms and full kitchen work so well! The staff was great and breakfast was nice. I would recommend this hotel and will stay here again!!!

Was this review helpful? Yes 2
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

I am so glad to hear you love our brand! Come back and see us again soon! More 

Meisterschwanden, Switzerland
Top Contributor
165 reviews 165 reviews
48 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I went there for the AFPM 2015 Actually the place is an excellent place for families For a business trip it is very good due to the prices generally applied in the city Personal was nice coffee is typical american

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. We do love families, but then again we love all of our travelers! Hope to see you in your future travels whether on business or leisure! More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

You might as well clean the room yourself because housekeeping doesn't even change your towels. Management is never available to address your concerns or at least they wont they wont take your calls. I was very disappointed with the whole experience!!

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 2
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Hi there - I am so sorry that your experience with housekeeping was less than satisfactory. Rest assured I will speak to my staff regarding these issues. I am also available for any of my guests at any time to address any and all concerns, suggestions, and compliments. I am sorry that you were not able to contact me. I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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