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All 351 San Antonio hotels

Home2 Suites by Hilton San Antonio Downtown - Riverwalk

2.5 of 5 Hotel   |   603 Navarro Street, San Antonio, TX 78205 (East Side)
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83%
Ranked #43 of 351 hotels in San Antonio
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Chip G
  • Overview
  • Reviews (320)
  • Photos (111)
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  • Room tips (56)
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320 people have reviewed this hotel

Traveler rating
    157
    110
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114
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94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
There are newer reviews for Home2 Suites by Hilton San Antonio Downtown - Riverwalk
See the most recent reviews
Top Contributor
59 reviews 59 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked this hotel through the San Antonio Golf Trail. It was very convenient to everything downtown. The valet out front is great and the rooms are great for business travel. Plenty of room to work, a great refrigerator, microwave, etc. the bathroom is sufficient and the towels are average. The bed is way above average in size and comfort.... More

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your positive feedback! Have a great day and we look forward to your next stay with us! More

Chester, United Kingdom
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked 2 rooms with members points for a weekend break with family. We arrived at 7pm as we had been sightseeing in Austen and were told our rooms were not ready! Can you believe that at this time rooms would not be ready. We were asked to wait in reception and then given a key to one room after... More

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for filling out our survey. We apologize that you had a less than enjoyable stay. I can assure you that we aim for our guests to be happy and I apologize again that you were not. I hope that when you are in San Antonio again, you will give us another opportunity to service you. Have a great... More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From the time we arrived at Home2 Suites we experienced spectacular service. The valet, registration, and especially Ms. Sonja at the breakfast area made our trip exactly what we were looking for-care free. The only complaint which has nothing to do with the hotel is the early morning noise from the street, but that is to be expected being downtown... More

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your positive feedback! Have a great day and we look forward to your next stay with us! More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was given a room key to go right up to look at the room before making a decision to check in. I had booked a new Hampton Inn in the San Antonio area that missed their opening date so rerouted to this hotel. The room was spacious, clean, had a mid size refrigerator, counter with sink, microwave, and mini... More

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your valuable feedback. My apologies for the maintenance issues you had, I am glad that Jerry was able to assist you. Again, thank you and we hope you come back and see us again soon! More

Tallahassee, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This was my second stay at this hotel, the first was in March of this year. The room we were given on this visit was very small, which was a bit of a disappointment to an HONORS Gold member. Also, when I stayed last time we were told to pick a snack and drink as part of our Honors Reward... More

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

First, allow me to apologize for the inconveniences you experienced while staying in my hotel. This is not standard of the product nor the service that we provide and again, I am sorry. I can assure you I will work together with my team to ensure a better guest experience for you and all guests in the future. I hope... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am one to not write reviews, but my experience must be shared. First off my stay was business related. I normally stay in Hilton's, but this was my first and ONLY time I ever stayed at a Hilton Home2 Suites. The 1st impression is the location and rooms rates were appetizing for a Hilton... I now know why. I... More

Was this review helpful? Yes 6
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Mr. Morton- I apologize once again that you had these issues. I am also sorry that you feel I did not want to talk to you. I have indeed spoken to you at least twice to help resolve your issue and it is apparent that I have been unsuccessful. I am available to you by phone at 210-354-4356. You are... More

Las vegas, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

great location close to everything in the Alamo city and other attractions and cathedral,river and shopping center downtown location and ing Williams area also the Pioneer flour co and pearl brewery is close by museums and many many other events happening in the city

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your positive review. I really appreciate the time you took to fill this out for us. I hope will you come back to see us again soon! More

New Orleans, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

What a pleasant place to stay while visiting San Antonio. It is very conveniently located in easy walking distance of the River Walk. The room is very comfortable and features a large microwave oven and a full sized refrigerator/freezer. Also, the drawers in the kitchen area are well stocked with new and clean kitchen tools, such as flatware, bottle opener,... More

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your positive feedback, it is much appreciated! We look forward to seeing you in the future! I hope you have a good night. More

1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel has great rooms for longer stays. I love the kitchenette to have food for your stay and keep drinks etc. The Breakfast buffet is just OK. Don't expect Hilton level staff experience-as they are just OK. But will go back since I like the design and the rooms so much.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review. I appreciate that you took the time to share your experience with me. I can assure you I will share this with my staff so that they are able to learn from this and improve. I am quite surprised as you can see from past reviews that our staff is great. I am... More

Houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 17, 2014

We stayed here over the weekend with our 9-year old and 5-year old. We used the hotel as home base for a weekend that included SeaWorld on Saturday and touring the city (Alamo, La Villita, Market Square) on Sunday. It's location and value can't be beat. Easy walk to the Alamo, the Children's Musem and dinner at Casa Rio on... More

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review and valuable feedback! We are so glad you enjoyed your stay with your family in our hotel and city! Please come back and see us soon! More

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Additional Information about Home2 Suites by Hilton San Antonio Downtown - Riverwalk

Address: 603 Navarro Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton San Antonio Downtown - Riverwalk 2.5*
Reservation Options:
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Also Known As:
Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel

111 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#27 Romantic Hotel in San Antonio #37 Family Hotel in San Antonio #49 Business Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more   less 
Number of rooms
128

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