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Home2 Suites by Hilton San Antonio Downtown - Riverwalk

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603 Navarro Street, San Antonio, TX 78205
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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
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509 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corpus Christi, United States
1 of 5 stars Reviewed 3 days ago NEW

The guest services were TERRIBLE, at one point the hotel staff actually yelled at my husband because they wanted to check in Hilton Honors members ahead of us (we had been waiting two hours to check in). One of the elevators was also not working.

Review collected in partnership with Home2 Suites by Hilton

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DeLand, Florida
5 of 5 stars Reviewed 4 days ago NEW via mobile

Loved San Antonio! We were pleasantly surprised by how big our room was. Very clean and had more amenities than we needed for our one night stay. We would have loved to have stayed longer! Everything you need to do is in walking distance from hotel. Alamo was interesting and The Riverwalk is a must do. Can't wait to book... More 

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

We are so glad to hear you enjoyed the hotel and city! Come back to see us again soon! More 

2 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location, and had good room for my family of 5. There were a number of issues I found disappointing: * There were smoking rooms seemingly on every floor, so all the common areas smelled strongly of smoke. * The breakfast was not very good, and the logistics of the line made it so that... More 

Review collected in partnership with Home2 Suites by Hilton

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gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. I also thank you for sharing these comments with me. i can assure you I will make adjustments as needed and address the issues mentioned to make our guests experience much better. Again, my apologies. And thank you. More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It's within walking distance of the Alamo and the Riverwalk. Well appointed rooms and friendly customer service. The only downside is the $27 a day parking; but I guess that's expected with the location. Room had refrigerator, microwave desperate desk for work and a sofa. I am pleasantly impressed and the room was available for per firm rates.

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

We appreciate your review of the hotel and we hope that we will see you again in the future! Have a great day and agai, thank you! More 

Plano, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very guest friendly hotel with great style and amenities! Walking distance to just about everything on the Riverwalk!! Most of all however, is the value for your money. I always stay in this property whenever they have availability.

Review collected in partnership with Home2 Suites by Hilton

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gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review! I am so gla to hear you have made us your home when in San Antonio! We look forward to your next stay and again, thank you! More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 1 week ago

Great location. Good concierge/valet service. Fair price (for location) - OK for an economy few days. But - tired furnishings, cramped foyer/breakfast area, old dirty-looking carpets - corridors and room. Bathrooms clean and good. Plan on having breakfast out! Could be much better - clearly heavily used and now overdue some renewals!

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. I am sorry that you did not enjoy our hotel. I will take all of your comments into consideration. Again, thank you. Have a wonderful day! More 

Longview, United States
1 review
5 of 5 stars Reviewed 1 week ago

A great place to stay downtown, near the river walk. The pool is very small, so don't expect a lot there but the rooms were nice, the staff was great (especially the valet service) and it was just a couple of blocks from the river walk so easy access to that area.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. It is much appreciated. I am so glad that you had a good time! We look forward to seeing you again soon! More 

Bonita, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

As a Hilton Honors member, I expected the same extras that I get at every Hilton Hotel where I stay....they were nice and helpful, but I did not get my complimentary water as I am supposed to and there was no tv guide in the room. I called and asked for one, but never got it..it never came..never got a... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. I am so sorry to hear that you were disappointed. I can assure you that we will look into why this happened and ensure that this does not happen again. My sincerest apologies. We hope that despite this you will come back and see us. More 

South Elgin, United States
1 review
1 of 5 stars Reviewed 1 week ago

Booked reservation 2 weeks in advance. Checked in at 10:30 pm and did not get in room till midnight. There were no clean non smoking rooms available. Had my family with me. No sense of urgency to help. Went to room.....toothpaste in sink, bathroom floor dirty/hair on ground, bed sheets were dirty....did not change....dishes not put in dishwasher!!!! Did not... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. I am so sorry that we fell short of your expectations. I thank you also for bringing this to my attention. This is definitely not the norm for our hotel regarding the service or the product we provide. Again, than k you and my sincerest apologies. More 

Denver, Colorado
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent value and conveniently located. Very nice rooms. Our first stay here and we were favorably impressed. Would definoitely stay here again. Short walk to the Riverwalk and 4-5 blocks to the Alamo and Menger Hotel.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your valuable feedback! It is much appreciated. Please come back and see us again soon! More 

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