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Home2 Suites by Hilton San Antonio Downtown - Riverwalk

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603 Navarro Street, San Antonio, TX 78205
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1 room 1 guest
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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
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530 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Home2 Suites was a great place to stay and use as a home base for our recent trip to San Antonio. It was clean and comfortable, meeting the Hilton standard. Our room was very large, giving us a great space for the 5 days we were in town. It is close to the River Walk, but I appreciated being a... More 

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San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Home2 suites was a wonderful place to stay for our weekend in San Antonio. Room was large with all the amenities we needed. Plenty of room for us to spread out with a baby. Location is perfect, walking distance to the Riverwalk, Alamo and the markets. Staff are friendly and atentive. Highly recomend this hotel.

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Washington DC, District of Columbia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I understand that the home 2 line is not a luxury hotel but there is no reason for not keeping the rooms clean and in good repair. The hotel is in a nice location near the river walk The staff was nice but had problems with the simplest of requests.

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for writing a review of the hotel. We are very sorry that you experienced problems when requesting items. This is not standard of the hotel or the service that we provide. Again, I apologize that we fell short. I hope you will reconsider staying with us again in the future. Have a good day and again, our sincerest... More 

Little Rock, United States
1 review
5 of 5 stars Reviewed 1 week ago

Had a huge suite--clean, spacious, and attractively furnished. Very convenient location to the Riverwalk. Had almost full kitchen (no range) and still a breakfast in the hotel lobby. Breakfast food a bit repetitive day after day, but all tasty; only problem was busyness last hour of the breakfast on the weekends.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. It is much appreciated. please come back and see us again soon! More 

Alexandria
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Great location near the river walk. Great restaurants in walking distance and drugstore conveniently across the street. Newly renovated and clean hotel. Has a distinct European feel. Beds are great, and the rooms are quiet. Breakfast lacked variety.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your informative review of the hotel and the area! We look forward to your next stay with us! Have a great day! More 

Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked a suite (to accommodate 3 adults and 3 children) with Home2 Suite at the end July via hotel.com. The hotel service was terrible and the manager was extremely rude. We were waiting for 45 minutes at the front desk to check in even though there were no guests ahead of us. The manager told us that the hotel... More 

Was this review helpful? Yes 5
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. I am very sorry that this happened and I can assure you I will get to the bottom of it. We do not accept this type of service from any associate and I can tell you that some management changes have been made. I hope that despite this you will come back... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wife and I need a mini vacation and decided to stay downtown at Home2. The room was very clean, inviting and just in overall immaculate condition. We almost didn't leave the room because we felt at home there. The mini kitchen had great appliances and was stocked with clean dishes, the restroom décor was beautiful. The bed was very comfortable,... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel! We are so glad to hear that you loved it! Please come back and see us again soon! More 

Edinburg, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel well ahead of the regular check in time, bedraggled and exhausted after being up for over 28 hours straight. The front desk clerk, Sandy Rios, was kind enough to get a room cleaned for us within the hour while we sat in the lobby. The room was clean, dark, and quiet and we were able... More 

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel! I am thankful and she is appreciative of your review as well. This made her day! Come back and see us again soon! More 

Gladewater, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel employees were wonderful. Great help and attitudes. The air conditioning needed maintenance. The baggage cart we used as we were leaving had a flat tire. The valet said it had been reported, but nothing had been done about it.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel! We loved reading the review! Come back and see us again soon! More 

Moody, Alabama
Level Contributor
98 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here two nights on our trip out west. Great location and very convenient to the RiverWalk and the Alamo. We also went to Sea World which was a little of a drive but not bad. Great hotel for a downtown stay

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel and area! We are happy to hear you enjoyed your stay with us! Have a great day and come back and see us again soon! More 

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