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Home2 Suites by Hilton San Antonio Downtown - Riverwalk

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603 Navarro Street, San Antonio, TX 78205
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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
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438 reviews from our community

Traveler rating
    213
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    51
    11
    12
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152
95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Girls getaway this past weekend, booked this hotel bc of the location. Plenty of room, very clean, love that there is a pull out sofa in every room. It is in a great location, within walking distance of the Alamo and the river walk. My only complaint was that the pillows were not very supportive, so if you have neck... More 

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Newcastle upon Tyne, United Kingdom
Top Contributor
122 reviews 122 reviews
60 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Location was the real winner here. It was only 5 minutes onto the River Walk and around 10 minutes to the Riverside Mall, and just a little less to The Alamo. The rooms are spacious and clean. Breakfast is included - it's basic and a bit processed but fine to grab a bowl of cereal from and a cup of... More 

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San Diego
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here over a spring weekend to visit the city and run the Alamo 13.1 race. You can't beat the location - just blocks from The Alamo, Riverwalk, and within easy walking distance of museums, restaurants, and other attractions. Our room was on the top floor and worth every penny we paid. Outstanding customer service from the lobby to the... More 

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel. It was informative and engaging! We are so glad to hear you liked our hotel and enjoyed the area. We hope to see you again in the near future! Have a great weekend! More 

Round Rock, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Everything was great - room, location, staff. The breakfast was just below expectations and we went to another hotel for breakfast that was around the corner. Happy with Hilton, not happy with the food.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for writing a review. I apologize that the breakfast area was not to your liking. I can assure you we take all guests comments and feedback seriously and we will work diligently to improve this area. Again, thank you and we hope to see you again real soon! More 

Katy, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The staff was pleasant and helpful. Remembered my name and helped me with a item I left behind. Gilbert and Gina are the best. The valets brought my car in time for me to get to work without issue every day. The room was clean and comfortable.

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel and thank you for personally thanking Gilbert and myself, we really appreciate it. Looking forward to seeing you again soon! Have a great day! More 

Houston, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was overall a great hotel. The room was very large and the bed was extremely comfortable. The staff was very helpful and friendly. The only issue I had was with the breakfast - it took ten minutes just to get the food because of poor organization. But the food was decent, so it was worth it. I would definitely... More 

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your review of the hotel, it is much appreciated, We look forward to your next stay with us! More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The rooms are spacious and the kitchen is a bonus but didn't use. Housekeeping could use a refresher on their job as hair was found in the bed and in the restroom area. I tipped the second day we stayed for them to clean room and all that was taken care of was a few towels replaced and bed made.... More 

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of the hotel. I apologize that housekeeping was not up to your standards and I can assure you I will speak and re train that one room attendant as needed. Again, thank you. I am glad to hear you will be back. Have a great week! More 

Senior Contributor
22 reviews 22 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was amazing from the moment we booked it to the moment we left. We appreciate the European/Contemporary feel and look of the hotel room. This deserves an A++. We appreciated how they accepted our miniature pincher staying with us for a small deposit. Looking forward to the next visit!

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for your review of our hotel. We are so glad you enjoyed your stay! See you again but until then, safe travels. More 

Kernersville, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed at Home 2's before and we're looking forward to this hotel based it's value and location. This is not a Home 2 however I would ever stay in again. It was extremely unclean, dirt stains on the walls, mold on the bathroom walls, we found a rotten piece of fruit in one bed between the mattresses at the... More 

Was this review helpful? Yes 1
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you for writing a review. I can assure you that I will work closer with my housekeeping staff to ensure a clean room for you and all future guests. I hope that when you are in San Antonio again, you will give us another opportunity to service you. Have a great day and again, thank you. More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Home2 Suites by Hilton, Downtown San Antonio - Riverwalk on March 4th through the 6th. It was a 2 night stay, as I was visiting a friend whom I hadn't seen since departing the Navy. I work for Hilton Los Angeles Airport in Los Angeles, California, so I know the ins and outs about the hospitality... More 

Was this review helpful? Yes
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review

Thank you so much for your awesome review of the hotel, location, and staff. I am so happy that you enjoyed your stay with us and we look forward to your next visit! Your review was very informative for all future guests and we all appreciate that! Again, thank you and we will see you again soon! Your friends at... More 

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