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TownePlace Suites San Antonio Downtown

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409 East Houston Street, San Antonio, TX 78205
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Best prices for: 1 room 1 guest
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TownePlace Suites San Antonio Downtown
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TownePlace Suites San Antonio Downtown
TownePlace Suites San Antonio Downtown
TownePlace Suites San Antonio Downtown
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367 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Africa
Top Contributor
106 reviews 106 reviews
61 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here in April 2015. Here are the nuts and bolts of our stay: Arrived- very efficient valet parking and retrieval through the trip. 5 minute wait at most. Check-in was a breeze. But they totally ignored my room request in terms of floor and view. When queried the receptionist shrugged it off, with a half- hearted apology. Room... More 

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NH
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First off, this hotel is in a great location. It's within easy walking distance of the Alamo and Riverwalk. Now inside...it's clean, but the rooms are small with an awkward layout. Breakfast was late opening and there were not enough items for all the guests. We ended up going out to eat our second morning there. Parking is expensive, but... More 

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sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad you enjoyed your stay. Dee Rullo Siers General Manager More 

Texas
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice Hotel with a good location. Pros: Quiet and Very Clean, Good environment for Vacation or Business Large LCD TV, Free breakfast, all the normal stuff, plus 4 hot items, no sweet rolls, Soft towels, Nice little shelf with outlet to charge phone. Valet parking, fast and $5 less that the others. About a block and a half from... More 

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sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that location was perfect for your stay with us. Sincerely, Dee Rullo Siers General Manager More 

Kansas City, Kansas
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 weeks for a conference in the hotel. Great location to enjoy the River Walk in the evenings and weekends. If you have a choice, stay on the top floor (sixth) for the view. Parking is only valet so if you're worried about your car (door dings, etc) then you should self park. I will say that... More 

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sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that our staff made your stay a great one. Sincerely, Dee Rullo Siers General Manager More 

houston, tx
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I think overall the Hotel exceeded my expectation for a TownPlace Suites. The hotel look remodeled or new and the rooms are comfortable. The breakfast is a step above other hotels in this class I have stayed. The front desk could use more training regarding customer service, not bad, just borderline unprofessional and uncaring; I have stayed at many, many... More 

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sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Toweplace suites San Antonio. We are glad to hear that our hotel was a great location for you. Dee Rullo Siers General Manager More 

kerrville
Top Contributor
272 reviews 272 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is great and they had the best rate of any downtown hotel. The rooms were clean but there was hair in the bathroom. The hotel has a boutique feel. Staff all very friendly. Pool is small but cute.

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad that our location was perfect for your stay. Sincerely, Dee Rullo Siers General Manager More 

Winston Salem, NC
Top Contributor
51 reviews 51 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I was in San Antonio for a conference and needed a hotel close to the Convention Center but not one of the big hotels with high prices. My room was clean and comfortable at TownePlace Suites. The breakfast was okay, nothing out of the ordinary. However, a minor detail in an otherwise great place to stay. The rooms are not... More 

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sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the towneplace Suites San Antonio. We appreciate you letting us know that you enjoyed your stay and that our location was perfect for you. Sincerely, Dee Rullo Siers General Manager More 

Chicago
Top Contributor
55 reviews 55 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was expecting more from what looked like a relatively new property. But our room on the 4th floor was really not a suite at all. You enter through a small hallway with a tiny closet and a 'kitchen wall' with a fridge, sink, dishwasher and cooktop. The main room was simply a bedroom with a stained couch and regular... More 

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sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the towneplace suites san antonio.We appreciate letting us know the areas we need to work on for our customer service. Thanks Again Sincerely, Dee Rullo Siers General Manager More 

Knoxville, Tennessee
Top Contributor
178 reviews 178 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is in a great location just over a block from the riverwalk and a couple of blocks to the Alamo. Breakfast in the mornings all the way downstairs, and a pool onsite. Parking is valet only, but that's how I'd prefer it given the downtown location. There seemed to be a cab available most of the time, and if... More 

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antoio. We are glad to hear you enjoyed your stay with us and our location was good for your visit to san antonio. Sincerely, Dee Siers GM More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is clean centrally located,and comfirtable. The desk staff is not very professional or friendly. I find this annoying. I don't like hear swearing and personal talk while I'm being checked in. They did do there job but could have been professional about it. The vallet guys were friendly efficient and professional. I think the price was good for... More 

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites We do apologize that our customer service was not what I know we can be. We do hope if travel permits you give us another opportunity to show you the true hospitality I know we can. Sincerely, Dee Rullo Siers General Manager More 

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