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TownePlace Suites San Antonio Downtown

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409 East Houston Street, San Antonio, TX 78205
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TownePlace Suites San Antonio Downtown
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385 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 5 nights last summer. We had a room that was high up and I think it was the executive suite. The layout is different but I kind of like the fact that you can't see the kitchen area from the bed. Our room was clean, comfortable and roomy. The bathroom was small, but... More 

Was this review helpful? Yes
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antono. We are excited to hear that you enjoyed your stay with us and that you will come back to see us. See you soon! Thanks Again. Dee Siers General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed almost 14 days in hotel. Rooms are very clean. Basic kitchen utilities to cook. Free breaktfast and with many options. Maintaince people and reception staff are very friendly. We have enjoyed our stay. I recommend this hotel

Was this review helpful? Yes
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the towneplace suites san antonio. We to hear you enjoyed your stay. If travel permits come back to see us. Sincerely, Dee Siers General Manager More 

Horsham, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

My husband and I stayed here for 4 nights while we were in San Antonio for a conference. The pricing was a bargain. The location is great, about 1 block from the Riverwalk and a few blocks from the Alamo. The hotel itself is fine. Our room had an strange layout, but it had a full kitchen and nicely updated... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San antonio. We are glad to hear that you enjoyed your stay with us. Thanks Again. Sincerely, Dee Siers General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 29, 2015

First off, our room was under the ground floor even though we asked for a higher floor... If the hotel was completely full I could understand why we got that room but my parents had to switch rooms due to throw up or something disgusting on their bed so obviously they had rooms available. When I went to look out... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We do apologize for the problems that occurred during your stay. We have address the issues and hope you will come back to give us another opportunity. Sincerely, Dee Siers General Manager More 

1 review
3 of 5 stars Reviewed June 26, 2015 via mobile

Rooms are nice and clean. The pool is extremely small with bugs floating on the surface. If you have silver jewelry, do not go in the pool with it, as it turns a very disagreeable shade of grey, and if any of it has any value do not leave it in your room, one of my pieces did manage to... More 

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We appreciate the time and letting us know what we can work on. We do hope if travel permits you give us another opportunity and stay with us. Sincerely, Dee Siers General Manager More 

Holstebro, Denmark
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 24, 2015

I stayed in the hotel for 7 days. Very nice, clean room facing inner courtyard. Very helpful staff. Breakfast buffet included was rather uninspiring, though (do alle Americans need breakfast cereals that are soooo sweet?!).

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear you enjoyed your stay and that you found our location perfect for your travel. Thanks Again. Sincerely, Dee Siers General Manager More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

Great location/ comptemporary accommodations with kitchenette. The complementary breakfast is good especially the egg omelet served on Friday morning. It is one or 2 blocks from the Alamo ,& the river walk. Good public transportation. Valet parking $25.00 per day. The staff was very friendly from the front desk, valet to the housekeeping. Very comfortable bedding. Would recommend & stay... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio We are glad to hear you enjoyed your stay. Thanks Again. Sincerely, Dee Siers More 

Hot Springs, Arkansas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 13, 2015

First the good points. The hotel was very clean, the staff pleasant. But the room was small, the closet was next to the entrance door and the closet door was spring loaded so you had to hold it open to get anything in or out. The hotel offered breakfast which was about what you would get at a Holiday inn... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We do appreciate your comments and hope that if travel permits you come back to see us. Sincerely, Dee Siers More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 8, 2015 via mobile

My family and I are currently having the worst experience of our lives thanks to many factors that happened on March 21st on that specific hotel. We were attending the Alamo 13.1 to support not only my brother but also to support a healthy life style and being a good example to our family and friends. When we arrived to... More 

Was this review helpful? Yes 2
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We have read your comments about the Valet and do apologize for the problems. We are continue everyday to improve and make this better. I do hope if travel permits you give us another opportunity. Dee Siers General Manager More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 8, 2015

We stayed here for six nights in May on our first visit to San Antonio. We arrived early and met Jason who worked at the desk. He is one of the nicest, most helpful people you could ask for. He locked up our luggage for us until our rooms were ready, gave us some great advice on what to see,... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that our location was great or your travels. Come back to see us. Dee Siers General Manager More 

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