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TownePlace Suites San Antonio Downtown

2.5 of 5 409 E. Houston Street, San Antonio, TX 78205
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TownePlace Suites San Antonio Downtown
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TownePlace Suites San Antonio Downtown
TownePlace Suites San Antonio Downtown
TownePlace Suites San Antonio Downtown
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318 reviews from our community

Traveler rating
    187
    96
    30
    2
    3
See reviews for
89
103
9
70
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Excellent service, staff, suite & location. Riverwalk, Alamo, many restaurants, etc nearby. Free continental breakfast. The hotel was an excellent value, very clean and the staff went out of there way to assist.

Was this review helpful? Yes
Mount Prospect, Illinois
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located one block from the Alamo and one block from the Riverwalk. The staff was very helpful and friendly -- thanks to Mike for all of his tips on places not to miss. Our room wasn't exactly as large as I'd thought, but it was still very comfortable and clean and quiet. The fitness room was small... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Tkowneplace Suites San Antonio. We are glad to hear that you enjoyed your stay with us and that we provided great customer service for you. Thanks Again. Sincerely, Dee Rullo Siers General Manager More 

Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Our check-in around 4pm in the afternoon on a Saturday went smooth, but the front desk attendant did not acknowledge my Gold status or confirm our room rate. She did not ask if we had a car or if we needed any help with luggage. She did tell us about the free breakfast, but we had to inquire where it... More 

Was this review helpful? Yes 2
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace suites San Antonio. Thank you for comments and we do apologize that in some areas we did not give you the best customer service I know we can. Sincerely, Dee Rullo Siers General Manager More 

Houston, Texas
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: Location! Nearby the Riverwalk, Alamo, Ripley's Believe it or Not, Wax Museum, many restaurants, the mall, etc. Free continental breakfast. In-room kitchen (very small, but has it all). Clean room. Cons: No self-parking, valet only (currently $25 a day + tax). Rooms not as described by Expedia, beware, they do not have 2 Queen Studio rooms with sleepersofa, they... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that you found our property to be a perfect location. We do apologize for any misunderstanding on the room type but do hope you come back to see us. Sincerely, Dee Rullo Siers General Manager More 

Top Contributor
95 reviews 95 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

First time to stay at a Towneplace suites. I really enjoyed it!!! We only stayed one night so we didn't get to enjoy the kitchenette facilities but so nice I would definitely book one there again. The only negative thing is I wished I read (sure it's on their website) that parking was primarily valet unless you park down the... More 

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites in San Antonio. We are glad you enjoyed your stay even if it was just for one night. We do have you come back real soon. Sincerely, Dee Rullo Siers General Manager More 

Gilchrist, Texas
Contributor
20 reviews 20 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was clean and beds comfortable. We really just slept and showered (& used the in room coffee pot!) as we spent most of our time on the Riverwalk. The walk to get to Riverwalk was very short and we felt comfortable walking back later at night. The breakfast was good and changed each morning. Staff treated us with respect... More 

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We are so glad to hear that you enjoyed your stay and that our staff made it very comfortable for you. Thanks Again. Sincerely, Dee Rullo Siers General Manager More 

Brunei
Top Contributor
107 reviews 107 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is ideally located for the Riverwalk and surrounding areas. The rooms and bathrooms are of a good size and kept clean. Reception staff are a big let down. On arrival, there was barely a hint of a "Welcome". As a Platinum Elite Member, I have ALWAYS had a warm welcome to ALL the Marriott hotels that I have... More 

Was this review helpful? Yes 1
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. We do appreciate your comments and have addressed the front desk issues you occurred. I do hope if travel permits you give us another opportunity to show you the true Marriott customer service I know we can. Sincerely, Dee Rullo Siers General manager More 

Mexico city
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here last december (2013) and we really enjoyed it. The staff is awesome and the hotel is very nice. We loved the breakfast and the pool. The rooms were perfect and everything in order. I really recommend it based on location and price-quality.

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites San Antonio. It is great to hear that you enjoyed our location and amenities . Sincerely Dee RulloSiers General Manager More 

Odessa, Texas
Top Contributor
71 reviews 71 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 11, 2014

I stayed here once a few years ago and i have to admit that i was more impressed the first time. The room smelled strange and the tub was not very clean. Breakfast was okay and the valet drivers were prompt and nice. I went to the market several time to buy stuff and there was never a front desk... More 

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace Suites. We apologize that you stay was not 100%. We have addressed some of the issues you mentioned and hope in the future you come back to see us. We would like to make it right! Thanks again. Dee Rullo Siers General Manager More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014 via mobile

Well equipped kitchenette with modern cooker, microwave,fridge & dishwasher! Comfortable bed & decent table for work. Wifi unstable but was ok after the IT service fixed it. Cheerful breakfast crew & generally pleasant & accomodating staff.

Was this review helpful? Yes
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for your stay at the towneplace suites san Antonio. We are glad you felt our amenties made you feel at home. If travel permits come back to see us. Thanks again Dee Rullo Siers General Manager More 

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Additional Information about TownePlace Suites San Antonio Downtown

Address: 409 E. Houston Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites San Antonio Downtown 2.5*
Number of rooms: 117
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Also Known As:
Towneplace Suites San Antonio Downtown Hotel San Antonio
Hotel Style:
#26 Romantic Hotel in San Antonio
#28 Family Hotel in San Antonio
#40 Business Hotel in San Antonio

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