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Holiday Inn San Antonio North-Hill Country

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19280 Redland Road, San Antonio, TX 78258
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Holiday Inn San Antonio North-Hill Country
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Holiday Inn San Antonio North-Hill Country
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144 Reviews from our TripAdvisor Community

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Traveler rating
    78
    38
    13
    10
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
5 of 5 stars Reviewed 2 weeks ago

We used this hotel as home base for all of our out-of-town guests for my son's wedding. Every staff member we encountered was friendly, courteous, and very helpful. The bar in the restaurant was a perfect meeting place, and the catered breakfast on the morning after the wedding was perfect.

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Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent staff at this location. Front desk staff very efficient and friendly. Great a/c keeps room super cool. Comfortable beds and pillows. Clean rooms. Great place to stay for a reasonable price set back off of Hwy 281 so no road noise. Use Redland Road to access Hwy 1604.

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Portland, Oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 2, 2015

Stayed here for three nights. Nice that it's a newer property and the staff is really great but where do I begin. Do not stay in rooms 127, 227, 327 or 427 or any near. They are directly above the septic. Someone scheduled maintenance first thing in the morning. Woke up to horrible loud sound and smell - don't want... More 

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Shelley D, Loyalty Champion at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear June475, I am terribly sorry that you had to experience the trouble of relocating rooms. And I want to humbly apologize that the night club in front of us and its patrons were loud and disruptive. I certainly appreciate you staying with us and I hope you provide us with the opportunity to serve you in the future. Many... More 

Houston, Texas
1 review
5 of 5 stars Reviewed March 2, 2015

Stayed at this hotel because my husband and I were in town for a 1/2 marathon. We had great service. They were extremely accommodating for my family with 2 young children. Sara who worked at the front desk in the morning was so nice and friendly. Didn't eat at the restaurant so can't say anything about the food.

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Shelley D, Loyalty Champion at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear takemetothebeach77, Thank you for the kind words about our hotel and staff!! I am very glad your stay was so comfortable and accommodating. We look forward to seeing you again! Many thanks, Sara Kavelish IHG Loyalty Champion More 

Houston, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 26, 2015

Stayed at this place for three nights for a wedding. The place either was overwhelmed with guests or just needs to train the staff better. Check in process took 25 minutes, with a long line of guests and only one staff person. Unacceptable! The restaurant was mediocre at best, although the full bar was a life saver! Breakfast was limited... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Globetrotter-from-TX, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are sincerely sorry that you did not enjoy your experience with us particularly with the issues encountered upon check-in and service from our staff. As a valued guest, please be assured that all feedback will be acted upon... More 

Edmond, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

I had the pleasure of working directly with most of the entire staff at this Holiday Inn N Hill Country. The Hotel seemed brand new from the entrance to the bar to the rooms. Their Director of Sales was very easy to work with and made us as guests feel very welcome. The food and beverage manager was extremely flexible... More 

Was this review helpful? Yes 1
Shelley D, Loyalty Champion at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear David L., I am glad to hear that each department of the hotel all worked well to satisfy all of your needs, and made your stay a great one! Thank you for the kind recommendation. Please come back and see us! Many thanks, Sara Kavelish IHG Loyalty Champion More 

Bulgaria
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed February 19, 2015

this hotel is a straight shot form downtown (about 15 minutes on the I-37) and a good (cheaper) option to the main conference hotels downtown. Good, clean rooms, free breakfast and wi-fi. Service staff at restaurant were excellent.

Was this review helpful? Yes 4
Shelley D, Loyalty Champion at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear pesheff, Thank you for taking the time to provide feedback on your stay! We are glad you found our hotel to be accommodating to your needs. Many thanks, Sara Kavelish IHG Loyalty Champion More 

Elysian, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed at this hotel Jan. 30-Feb. 5, 2015. From the front desk, to the restaurant, to the shuttle drivers and housekeepers, ALL staff were over-the-top friendly, courteous and responsive to our needs, questions, requests, etc. My only complaint would be that the dining room was severely understaffed, so the food took a long time to prepare. And while the... More 

Was this review helpful? Yes 2
Shelley D, IHG Loyalty Champion at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear bkmcfall, I am so very happy to hear that your stay with us was well enjoyed, and that our staff was incredibly helpful and friendly! I do apologize to the wait for your meals with our restaurant, and I will definitely be bringing this to the attention of the proper departments. Thank you for your feedback on our property,... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 16, 2015

We had our Dist meeting there and had some of our Store Mgrs staying there as well. We pride our self on Customer Service and what we experience was, smiling faces, professional attitude and overall Excellent Customer Service. We are scheduling another meeting and we are differently using them again for both sleeping quarters and meeting room. GREAT JOB to... More 

Was this review helpful? Yes 1
Shelley D, Front Office Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear EnjoyLife2015, Thank you so much for your wonderful feedback on our hotel and staff! I am always happy to hear that my team is doing an excellent job at keeping our guests happy. We sincerely look forward to your next meeting with us, and would love to see you soon! Regards, Shelley DeThorne Front Office Manager More 

Washington DC, District of Columbia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

The good: This property seems new and so everything is really clean and up to date. I agree with many comments that the beds were comfortable and I slept well. The staff was very friendly and helpful at each step of the way. The breakfast was adequate with decent choices. Could be better: my room felt cramped with the double... More 

Was this review helpful? Yes 1
Shelley D, Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Cornejo1, Thank you very much for your feedback about your past stay with us at the Holiday Inn N Hill Country! I am sorry that your room did not adequately meet your needs, and the closet space was less than desirable. At your next stay, we will be sure to place you in a room more fitting to what... More 

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