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All 353 San Antonio hotels

Holiday Inn San Antonio North-Hill Country

3.0 of 5 Hotel   |   19280 Redland Road, San Antonio, TX 78258 (Far North Central)
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Ranked #102 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 1 week ago
David M
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128 reviews from our community

Traveler rating
    71
    34
    12
    7
    4
See reviews for
36
32
14
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

We used Holiday Inn-Hill Country for our units week long training event. Management treated us like VIPs. We had approximately 40 People staying there to participate in the event and the staff went out of their way to make our event and stay truly pleasant experience. The Hotel Restaurant adjusted to our timeline to support people ensuring they were able... More

Was this review helpful? Yes
Hilda F, General Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear David M: We are glad to hear that your event went well. It is our goal to make sure that your needs are not only met, but exceeded. Let us know if we can assist you in the future. Thank you so much for choosing the Holiday Inn Hill Country! Sincerely, Hilda Falciola, General Manager More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The entire staff was superb throughout our week-long conference. We stayed at the hotel and conducted our conference on site. The staff provided with all that we needed and remained in contact with us throughout our stay to ensure they could provide whatever we required. Thanks to the entire staff for provided such great service! Highly recommended!

Was this review helpful? Yes 1
Hilda F, General Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Jacob A: Thank you very much for taking the time to comment about your experience with us. We truly appreciate your time, support and continued patronage. Please keep us in mind for your next event. Sincerely, Hilda Falciola, General Manager More

Storrs, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 26, 2014

When we arrived late at night our room was not ready. We booked this hotel in advance and I called and told them that we will be arriving late. Front desk staff seemed to be confused. Remote control for TV and hair dryer did not work. I don't think I will stay in any holiday inns in the future.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Jaroslaw L, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Williamston, Michigan
1 review
3 of 5 stars Reviewed July 25, 2014

Hotel problems during 3 nights stay week of July 22nd: 1. No TV’s (due to lightening the previous week); but there was no notice given about this when making revs. Or when checking in. 2. Had to try 4 irons to get one that would get hot enough to work. 3. Had 5 minutes of office work to do (one... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Rich A, Thank you for staying with us and leaving such a detailed review. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of the services and amenities that we provide. Our main concern is for all our guests to experience an exceptional stay... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

The staff and management were very professional and helpful during a lightning storm evacuation. They made us feel safe and secure throughout the process. The general manager was courteous and understanding and calming. The rooms were clean and smelled very fresh, we will definitely stay here again!

Was this review helpful? Yes 2
Austin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2014 via mobile

I stay at many hotels; most recently a Courtyard Marriott in San Antonio this past Saturday. Upon returning to San Antonio on Monday I booked the Holiday Inn at Stone Oak. Luckily I booked it on Priceline and did not pay the full price the Holiday Inn website was asking because my stay had been lacking. I booked my reservation... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Kk43565, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations especially the customer service provided by our staff which is unacceptable. We will address this concern.... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 14, 2014

Made a VERY CLEAR reservation request that we needed CONNECTING rooms for our family since one of our sons is autistic. When we got there they had no connecting rooms. We were told that there were no notes on the reservation stating that we needed connecting rooms. Okay, so all of you out there with a disability... I know you... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Celeste M, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the poor service you received and your room accommodation. Though this matter has been... More

Houston, Texas
Top Contributor
119 reviews 119 reviews
67 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed July 8, 2014

I’ve stayed multiple times at this hotel in the last few years. It has varied a bit as far as quality goes, but it is mostly a good place to stay when in town on business. It is a bit of a drive from downtown, so be sure and consider the traffic (in any direction) if you have to commute... More

Was this review helpful? Yes 2
San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

I reserved the hotel banquet room for my son's birthday/middle school graduation party in June 2014. The entire booking, organizing and executing experience was flawless and thankfully "uneventful" due to the fantastic hotel staff. Lisa York, the Director of Sales, who booked my event was attentive and ensured that I was completely satisfied with the banquet room, menu selection and... More

Was this review helpful? Yes 1
Denver, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

My group trusted me to select a hotel and after careful reaserch selected Holiday Inn at San Antonio Hill Country. Everyone in the group gave a great feedback stating the location was great, rooms were spacious. Lisa York was great to work with, responsive and willing to work with us on meeting our group requirements. Will definatley recommend this hotel.

Was this review helpful? Yes 5
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Additional Information about Holiday Inn San Antonio North-Hill Country

Address: 19280 Redland Road, San Antonio, TX 78258
Phone Number:
Location: United States > Texas > San Antonio > Far North Central
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Antonio North-Hill Country 3*
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Also Known As:
Holiday Inn San Antonio North-Hill Country Hotel San Antonio

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