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All 352 San Antonio hotels

Holiday Inn San Antonio North-Hill Country

3.0 of 5 Hotel   |   19280 Redland Road, San Antonio, TX 78258 (Far North Central)
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Ranked #123 of 352 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 2 weeks ago
TheRealG-Man Austin, Texas
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132 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel to stay for the price. It was clean, spacious and functional. The decor is new and modern but a horrible combination of black and brown patterns. But hey, if you are looking for a decent place to get some sleep this is as good as most hotels in the price range. No one should expect... More 

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Hilda F, General Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Guest, Thank you for taking the time to comment about your stay with us. I hope you will visit us again on your next trip to San Antonio! Have a wonderful day! Sincerely, Hilda Falciola, General Manager More 

Mineral Wells, Texas, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 1, 2014

We stayed there 1 night, my daughter was graduating. At check in, they NEVER acknowledged me as a Priority Club member. The 1st room we had was filthy. They moved us, but the 2nd room was barely better. There was so much dust in the 1st room, you could write in it. Trash was on the floor. 2nd room was... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Karen4533, Thank you for taking the time to write a review regarding your recent stay. Please accept our sincere apologies for any inconvenience you may have experience at check in and with our housekeeping services. Your comments are highly appreciated and I am very confident that our hotel management will immediately attend to these concerns you mentioned. Thank you... More 

Houston, Texas
Top Contributor
221 reviews 221 reviews
24 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed October 13, 2014

We stayed here recently while in town for a funeral. We booked the room on Hotwire so this would not have been my first choice. But we had no complaints. The lobby and room were clean and the bed was comfortable. There was a breakfast buffet available and the waitress was very attentive.

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Playa del Carmen, Mexico
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 3, 2014

i was dissapointed, they don`t make the room, they left a note, we have to put all the bags inside the closet. we left an emty bag in the bed, ok we make that mistake, but in the bathroom, we don`t left nothing, and also they don`t maked, the floor of the room was free of things, and they don`t... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear federico k, Thank you for your candid review of our property. It is disappointing that we weren't able to live up on your expectations on this occasion most especially with the level of service received from our hotel staff. This is definitely not what we pride ourselves for so kindly be assured that your feedback will be addressed with... More 

1 review
5 of 5 stars Reviewed September 11, 2014

We used Holiday Inn-Hill Country for our units week long training event. Management treated us like VIPs. We had approximately 40 People staying there to participate in the event and the staff went out of their way to make our event and stay truly pleasant experience. The Hotel Restaurant adjusted to our timeline to support people ensuring they were able... More 

Was this review helpful? Yes
Hilda F, General Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear David M: We are glad to hear that your event went well. It is our goal to make sure that your needs are not only met, but exceeded. Let us know if we can assist you in the future. Thank you so much for choosing the Holiday Inn Hill Country! Sincerely, Hilda Falciola, General Manager More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2014

The entire staff was superb throughout our week-long conference. We stayed at the hotel and conducted our conference on site. The staff provided with all that we needed and remained in contact with us throughout our stay to ensure they could provide whatever we required. Thanks to the entire staff for provided such great service! Highly recommended!

Was this review helpful? Yes 1
Hilda F, General Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Jacob A: Thank you very much for taking the time to comment about your experience with us. We truly appreciate your time, support and continued patronage. Please keep us in mind for your next event. Sincerely, Hilda Falciola, General Manager More 

Storrs, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 26, 2014

When we arrived late at night our room was not ready. We booked this hotel in advance and I called and told them that we will be arriving late. Front desk staff seemed to be confused. Remote control for TV and hair dryer did not work. I don't think I will stay in any holiday inns in the future.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Jaroslaw L, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

Williamston, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 25, 2014

Hotel problems during 3 nights stay week of July 22nd: 1. No TV’s (due to lightening the previous week); but there was no notice given about this when making revs. Or when checking in. 2. Had to try 4 irons to get one that would get hot enough to work. 3. Had 5 minutes of office work to do (one... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Rich A, Thank you for staying with us and leaving such a detailed review. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of the services and amenities that we provide. Our main concern is for all our guests to experience an exceptional stay... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2014

The staff and management were very professional and helpful during a lightning storm evacuation. They made us feel safe and secure throughout the process. The general manager was courteous and understanding and calming. The rooms were clean and smelled very fresh, we will definitely stay here again!

Was this review helpful? Yes 2
Austin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2014 via mobile

I stay at many hotels; most recently a Courtyard Marriott in San Antonio this past Saturday. Upon returning to San Antonio on Monday I booked the Holiday Inn at Stone Oak. Luckily I booked it on Priceline and did not pay the full price the Holiday Inn website was asking because my stay had been lacking. I booked my reservation... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Kk43565, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations especially the customer service provided by our staff which is unacceptable. We will address this concern.... More 

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Additional Information about Holiday Inn San Antonio North-Hill Country

Address: 19280 Redland Road, San Antonio, TX 78258
Phone Number:
Location: United States > Texas > San Antonio > Far North Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio North-Hill Country 3*
Number of rooms: 111
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Also Known As:
Holiday Inn San Antonio North-Hill Country Hotel San Antonio
Hotel Style:
#73 Business Hotel in San Antonio

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