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Holiday Inn San Antonio North-Hill Country

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19280 Redland Road, San Antonio, TX 78258
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Holiday Inn San Antonio North-Hill Country
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Holiday Inn San Antonio North-Hill Country
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141 reviews from our community

Traveler rating
    77
    37
    13
    10
    4
See reviews for
40
34
14
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel because my husband and I were in town for a 1/2 marathon. We had great service. They were extremely accommodating for my family with 2 young children. Sara who worked at the front desk in the morning was so nice and friendly. Didn't eat at the restaurant so can't say anything about the food.

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at this place for three nights for a wedding. The place either was overwhelmed with guests or just needs to train the staff better. Check in process took 25 minutes, with a long line of guests and only one staff person. Unacceptable! The restaurant was mediocre at best, although the full bar was a life saver! Breakfast was limited... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Globetrotter-from-TX, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are sincerely sorry that you did not enjoy your experience with us particularly with the issues encountered upon check-in and service from our staff. As a valued guest, please be assured that all feedback will be acted upon... More 

Edmond, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I had the pleasure of working directly with most of the entire staff at this Holiday Inn N Hill Country. The Hotel seemed brand new from the entrance to the bar to the rooms. Their Director of Sales was very easy to work with and made us as guests feel very welcome. The food and beverage manager was extremely flexible... More 

Was this review helpful? Yes 1
Bulgaria
Top Contributor
56 reviews 56 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2015

this hotel is a straight shot form downtown (about 15 minutes on the I-37) and a good (cheaper) option to the main conference hotels downtown. Good, clean rooms, free breakfast and wi-fi. Service staff at restaurant were excellent.

Was this review helpful? Yes 4
Elysian, Minnesota
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed at this hotel Jan. 30-Feb. 5, 2015. From the front desk, to the restaurant, to the shuttle drivers and housekeepers, ALL staff were over-the-top friendly, courteous and responsive to our needs, questions, requests, etc. My only complaint would be that the dining room was severely understaffed, so the food took a long time to prepare. And while the... More 

Was this review helpful? Yes 2
Shelley D, IHG Loyalty Champion at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear bkmcfall, I am so very happy to hear that your stay with us was well enjoyed, and that our staff was incredibly helpful and friendly! I do apologize to the wait for your meals with our restaurant, and I will definitely be bringing this to the attention of the proper departments. Thank you for your feedback on our property,... More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2015

We had our Dist meeting there and had some of our Store Mgrs staying there as well. We pride our self on Customer Service and what we experience was, smiling faces, professional attitude and overall Excellent Customer Service. We are scheduling another meeting and we are differently using them again for both sleeping quarters and meeting room. GREAT JOB to... More 

Was this review helpful? Yes 1
Shelley D, Front Office Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear EnjoyLife2015, Thank you so much for your wonderful feedback on our hotel and staff! I am always happy to hear that my team is doing an excellent job at keeping our guests happy. We sincerely look forward to your next meeting with us, and would love to see you soon! Regards, Shelley DeThorne Front Office Manager More 

Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

The good: This property seems new and so everything is really clean and up to date. I agree with many comments that the beds were comfortable and I slept well. The staff was very friendly and helpful at each step of the way. The breakfast was adequate with decent choices. Could be better: my room felt cramped with the double... More 

Was this review helpful? Yes 1
Shelley D, Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Cornejo1, Thank you very much for your feedback about your past stay with us at the Holiday Inn N Hill Country! I am sorry that your room did not adequately meet your needs, and the closet space was less than desirable. At your next stay, we will be sure to place you in a room more fitting to what... More 

Top Contributor
83 reviews 83 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 27, 2014

Feels like home the bed and pillows are outstanding. Big bathroom with enough towels, that's always a plus for me. Room has nice set up with ample room to put your bags on a bench instead of the floor. Great indoor pool , I like this cause it may be cold outside but a dip in the pool is always... More 

Was this review helpful? Yes 3
Shelley D, Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Ann M Thank you for taking the time to post a review. I am glad to know that our location was perfect for your purpose of travel and that you are fond of our hotel. We look forward to you staying with us again. Hope you have a Happy New Year. Sincerely, Shelley DeThorne Front Office Manager More 

Flint, Texas
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 21, 2014

We loved this place, easy access and the BED was WONDERFUl!!! we stay in room 300 it was clean and at the end of hallway always a plus. Very clean area and shopping near We will be staying here in my future trips to SA area

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Shelley D, Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear StarksLove2Travel We are pleased to hear that you are fond of our location. Being that we are in a significant area and you enjoyed your stay with us we look forward to having you stay with us again soon. Have a Merry Christmas. Shelley DeThorne Front Office Manager More 

Austin, Texas
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 2, 2014

This is a good hotel to stay for the price. It was clean, spacious and functional. The decor is new and modern but a horrible combination of black and brown patterns. But hey, if you are looking for a decent place to get some sleep this is as good as most hotels in the price range. No one should expect... More 

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Hilda F, General Manager at Holiday Inn San Antonio North-Hill Country, responded to this review

Dear Guest, Thank you for taking the time to comment about your stay with us. I hope you will visit us again on your next trip to San Antonio! Have a wonderful day! Sincerely, Hilda Falciola, General Manager More 

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