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SpringHill Suites San Antonio SeaWorldR/Lackland

#107 of 353 Hotels in San Antonio
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138 Richland Hills Drive, San Antonio, TX 78245
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1 room 1 adult
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SpringHill Suites San Antonio SeaWorldR\/Lackland
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193 Reviews from our TripAdvisor Community

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Colorado Springs, Colorado
Level Contributor
5 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

I really wanted to enjoy this hotel knowing the good reputation of Springhill Suites. Sadly, this hotel did not measure up. Our king bed was very hard & uncomfortable. The pullout mattress in the couch was terribly dirty & stained. We needed to order an extra comforter to put on it under the sheets to feel sort of safe. The... More 

Helpful?
Thank JuliaJ0
Charleston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My favorite feature was that the toilet & small sink are separated from shower & main sink, daily brkfast,however! My room appeared to not have been vacuumed in a while, 1 day breakfast attendant made us feel rush by starting to shut down 15min before scheduled time, she refilled cold cuts with bare hands right in front of everyone &... More 

Helpful?
Thank knott843
COLUMBIA
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-in process was a breeze. Hotel is located conveniently near many chain restaurants and the adjoining bar was recommended by a local friend as well (I did not go). Room cleaning did their job but among toiletries never left any moisturizer.

Helpful?
Thank SBRavens
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Houston, Texas
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed one night between days at SeaWorld. The location was perfect, the bed and pillows were comfy, and the shower had good pressure! Though very busy, the breakfast was good and had nice variety.

Helpful?
Thank Brenda C
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

wenatchee, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 27, 2015

We traveled during the holidays for AF basic training graduation. We had a crazy checkin at 2:00 in the morning. There were a few problems, but the front desk associate, Gabriella, was on top of it. Although the problems were none of her doing, she quickly resolved them and got us to bed as quickly as possible. Breakfast was served... More 

Helpful?
1 Thank Roben C
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Dear Mrs. Roben C., Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 26, 2015

Recently stayed here to see my nephew's graduation at Lackland Air Force Base. The staff was extremely friendly and helpful in every way possible. The room was clean, the beds were comfy and it was very close to restaurants and shopping. Would definitely stay here again.

Helpful?
1 Thank vickib70
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Largo, Florida, United States
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 6, 2015

We stayed in this hotel while visiting south Texas (where I'm from) and enjoyed our stay here very much. Our room was quiet & comfortable, and the staff was very accommodating and friendly. The breakfast buffet was great, with a variety of food for everyone. Devonna, one of the employees who worked the breakfast buffet, was super! She was so... More 

Helpful?
Thank Angie S
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to... More 

Auburn Hills, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 28, 2015

We were here on thanksgiving weekend . The rooms are spacious like any other hotel where you pay $125 + for room. In this price you expect decent breakfast. Here the breakfast is wrapped by 9am & even at 8.30am we have to remind the front desk to refill the breakfast items as people are waiting in queue. The breakfast... More 

Helpful?
Thank Sandeep D
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites San Antonio SeaWorld®/Lackland. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback... More 

Renton, Washington
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 20, 2015

The exterior is well maintained and the staff was very helpful. However, the rooms were soiled and the fixtures were very worn. Stains on the my room's couch, a mirror in the bathroom that looked like it was used, and a carpet that probably should've been replaced a couple years earlier. As a fan of Marriott properties, this was a... More 

Helpful?
Thank Ron L
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Please rest assured that your comments... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 18, 2015

Very pleased with the location, cleanliness and especially the staff at SH Suites. Very friendly, helpful and polite staff in the hotel. Always clean, great size room. Would recommend to anyone looking for hotel close to Lackland AFB, driving only 12 mins away or so.

Helpful?
Thank kylita25
Sonya G, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for sharing your experience at the SpringHill Suites San Antonio SeaWorld®/Lackland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

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