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SpringHill Suites San Antonio SeaWorldR/Lackland

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138 Richland Hills Drive, San Antonio, TX 78245
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SpringHill Suites San Antonio SeaWorldR/Lackland
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SpringHill Suites San Antonio SeaWorldR/Lackland
SpringHill Suites San Antonio SeaWorldR/Lackland
SpringHill Suites San Antonio SeaWorldR/Lackland
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157 reviews from our community

Traveler rating
    70
    49
    17
    13
    8
See reviews for
98
9
6
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel for business travel. Overall, this is a good place. Breakfast is good, close to the AFB, clean and spacious rooms. Newer hotel; front desk very accommodating. Only negatives were the couch was a little dirty and the refrigerator acted a bit funny - but they sent someone up immediately to troubleshoot. I... More 

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Highlands, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel room was pretty spacious. The couch was dirty and needed to be cleaned. The fire alarm kept going off the first night scaring my 5 year old grand daughter to the point of tears. They had no idea what was going on and was trying to fix it. Our refrigerator went out and the food spoiled. We left... More 

Was this review helpful? Yes
Miguel M, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for your review. I am sorry that your granddaughter was frightened by the alarm. I will address the other issues with the appropriate members of my staff. Thank you and have a great day. Hotel GM More 

Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Had a business trip which resulted in a 2 1/2 week stay. Overall the staff was very friendly and helpful. However they, as a group, fell short. I constantly had to go to the front desk for the towels and cups for water that is supposed to be stocked in the exercise room. As for my room, housekeeping fell short... More 

Was this review helpful? Yes
Miguel M, Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for your feedback. Our apologies for the issues you experienced. I will be discussing these with the appropriate members of my staff. Hotel GM More 

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 14, 2015

Stayed here over a week on business travel at Lackland. Very close to Military Drive so just a short drive to Lackland. The room was very large with a very comfortable couch and office area. The free breakfast bar is nicer than most and staff very friendly and helpful. I will bring my family back here to go to Sea... More 

Was this review helpful? Yes
Miguel M, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for your great review. Hotel GM More 

Austin, Texas
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 8, 2015

Although this hotel is fairly nice, and the rooms are very roomy, and fresh smelling, it is catered to families, screaming kids, and a Sea World crowd. Quite honestly, I would have not have stayed here if I had known this. The Bed was very comfortable, the shower was incredible, water pressure amazing, and I loved the desk/work area in... More 

Was this review helpful? Yes 1
Miguel M, General Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for all of your feedback, and thank you for your great review. Hotel GM More 

Fort Worth, Texas
1 review
2 of 5 stars Reviewed February 2, 2015

I usually love the Spring Hill brand, but we had several major problems here. The rooms are beautiful and modern and quite unique at first glance, however the frosted glass doors for the toilet room and the shower room mean you light up the entire bedroom if you need to use them at night. Not good if you are trying... More 

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Miguel M, Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for your review. The issues you experienced will be shared with the appropriate departments. Hotel GM More 

Cookeville, Tennessee
1 review
4 of 5 stars Reviewed February 2, 2015

Breakfast offerings varied each day, and were always fresh. Hot items were "hot", and even more valuable was the excellent staff.Their employee named Laura Ortega was extremely helpful with getting me ice for my water bottle. I felt like I was at a restaurant, rather than a free hotel breakfast bar, due to her excellent attention to detail. Rooms were... More 

Was this review helpful? Yes
Miguel M, Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for your great review. Hotel GM More 

MA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 28, 2015

The staff was very pleasant. We escaped Boston before a blizzard and arrived on a Monday, 2 days early. They were helpful when we arrived at 2am. We had planned on a week long stay. The rooms are a good size but the layout is odd and bathroom situation was not great if one person is an early riser. For... More 

Was this review helpful? Yes
Miguel M, Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for taking the time till fill out a survey. We appreciate the feedback. Hotel GM More 

Carroll
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed January 24, 2015

I made guaranteed pre-paid reservations at the Spring Hill Suites San Antonio SeaWorld/Westover weeks in advance of my trip to San Antonio to pick up to retired military working dogs I was adopting. The day I was to arrive I put in a full days work then drove the 300 miles to San Antonio. Knowing I was going to arrive... More 

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Miguel M, Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Guest was apologized in person, and was given a full refund. Not exactly sure why his room was not available, it could have been several reasons. Overall a mistake was made and gues was compensated. Thank you.Hotel GM More 

Milton, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

This hotel has a great location for families with BMT graduates. It is close to the base as well as close to Target and Walmart if you need to pick something up. There are many choices to eat in close proximity to the hotel as well. We would definitely stay at this hotel again. On the flip side the carpet... More 

Was this review helpful? Yes
Miguel M, Manager at SpringHill Suites San Antonio SeaWorldR/Lackland, responded to this review

Thank you for your great review. Hotel GM More 

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