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Hyatt Place San Antonio-North/Stone Oak

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1610 E Sonterra Blvd, San Antonio, TX 78258
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Hyatt Place San Antonio-North\/Stone Oak
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295 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 1 week ago NEW

Hotel was not up to par with other Hyatt Places I have visited. Towels in shower were unacceptable. For the price in the area expectation for this hotel were under par. First time I have witnessed this at a Hyatt Place. And bring back breakfast sandwiches, now you have to pay for any extras. Diamond members should also receive more... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank matthewdg2016
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Mr. Matthew, Thank you for posting a review of your experience at our property. Your feedback is very much appreciated; I assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize that your experience was not what you expected from our property. Our... More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff make the check in process a complete breeze and are very attentive. The new and improved glass enclosed shower was breath taking. My favorite part about the entire trip was the amazing water pressure.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Crispin M
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear guest, Thank you for posting a review of your experience at our property .We are very happy that you enjoyed your stay with us. Please come back and visit us again!!! More 

Mobile, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed for 4 nights for work and had a great experience. Great breakfast selection, comfortable bar for networking. I ordered a pizza from the bar one night and it was delicious. My only issues were inconsistencies in the shuttle service and the gym could use a little updating. A great stay over all.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Rebecca H
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Mrs. Rebecca, Thank you very much for your kind words about your recent stay at our Hyatt Place Stone Oak san Antonio. We are happy to hear that you enjoyed our breakfast and Gallery amenities that we offer daily to our guests. Next time you are here, stop at the desk so we can provide you with a complimentary... More 

Lake Jackson, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our third stay at this hotel, will stay there again on future visits to SA. Excellent facilities and the best breakfast of any hotel that includes this with the room. Excellent coffee and pleasant attentive employees.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank rc51michael
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Michael, Thank you for keep choosing our Hyatt Place Stone Oak San Antonio. We are so pleased to hear that we continued to keep your trust and loyalty, please come back and stay with us again very soon!!! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Our visit was one of the best we have had in any motel. The staff was excellent, there were no noise from other rooms, or the hallway. The hot breakfast was delicious Checking out was very simple. Free parking, with security guard patrolling the parking lot.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank E4215LQjoer
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Guest, We appreciate all your comments that will certainly encourage other readers to stay with us. We will forward your kind words to our team who will be delighted to hear that they are doing a good job. Come back and see us, we will love to have you back!!! More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

Second time staying here and once again the hotel exceeded my expectations. Friendly staff, clean rooms, great location and easy to access, wonderful buffet breakfast, 24 hour menu food available (try the chicken quesadilla), bar drinks available, Starbucks available, shuttle transportation after 10:00 p.m. for the immediate area (those who want to go to clubs), and the list could go... More 

Helpful?
Thank UKAZTX
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Guest, Thank you so much for choosing our Hyatt Place Stone Oak San Antonio again. We are so pleased to hear that we continue to keep your trust and loyalty. Please come back again, we love having you!!! More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This Hyatt Place hotel room and bath was spotless and the staff was very accommodating and friendly. I especially enjoyed the puffy and comfy queen beds and free hot breakfast. I did not have time to try the indoor heated pool, but it looked very clean and inviting. I would certainly stay here again when in San Antonio.

Helpful?
Thank Ted S
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Mr. Ted, Thank you for your recent stayed at our Hyatt Place Stone Oak San Antonio. Amazing service and value is what we strive to deliver. We loved that you mentioned some of our amenities and quality of rooms that our property offers to guests like you. Thank you for recommending us. Please come back and stay with us... More 

2 reviews
3 of 5 stars Reviewed 5 weeks ago

Actually I chose this hotel because it advertised having an "indoor heated pool" which was not true. The pool is indeed indoor, and the area is warm.. However, the pool was cold!. I wanted my child to have a good time swimming but it was not possible (it was cold outside and the water was not hot). We stayed in... More 

Helpful?
Thank Aliber F
Jerry R, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this review

Dear Mr. Aliber, Thank you for taking the time to write a review about our Hyatt Place Stone Oak. I do want to apologize that our pool was not warm enough during your stayed. We do have a heated pool and our maintenance team has adjusted our pool temperature for our winter season. We are really happy to know that... More 

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