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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

2.5 of 5 9536 Amelia Pass, San Antonio, TX 78254
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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70 reviews from our community

Traveler rating
    28
    18
    9
    6
    9
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28
11
Solo
0
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NY
1 review
1 of 5 stars Reviewed 3 weeks ago

Don't mean to hurt anyone's feelings but this is one of the worst hotels we stayed. We booked three rooms. After check in and open luggage, we found out bathroom sink not working. After waited a while, we re-pack and moved to another room. We suspect this hotel was built with zero insulation. We could hear other rooms TV playing,... More 

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Fayetteville, Arkansas
Top Contributor
72 reviews 72 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 23, 2014

Stayed here 2 nights. Staff was friendly, room was clean, rate was good, typical breakfast offering. Good location for Sea World not so great for Riverwalk or The Alamo. We had five in the room so we used the hide a bed couch and it was fine. The room was plenty large enough. Our room was near elevator and you... More 

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Vicenza, Italy
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2014

Great beds that you would expect from holiday inn. Little busy during our stay but the staff/room were great. 20 minute drive to the Alamo or city center. Next to a Sonic drive in for your midnight snacks.

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1 review
3 of 5 stars Reviewed August 21, 2014

I have stayed at this hotel several times in the past due to its amazing location (extremely close to where some of my family lives). When I checked in the front desk staff were extremely helpful, positive, and polite. The staff deserves a 5/5 review. Upon entering I was checked in right away by a very polite gentleman. I then... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Tyler S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the bathroom condition which was unacceptable. We will address this concern.... More 

Plano, Texas
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 17, 2014

First room we were given had a sour stench, maybe mildew. After sitting in the room for an hour I knew there was no way we would last 3 days there. It was unhealthy. The manager got us a new room, but the fridge motor ran at 120 decibels. Manager put us in a larger room, which even though labeled... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear TWRuger, Thank you for your time in writing us a review about your recent stay. It is disappointing to read that this visit was not 100% satisfactory on several aspects particularly with the condition of the rooms that you were allocated and breakfast being sub par. These points that you have raised will definitely be rectified to ensure similar... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 6, 2014

My husband and I along with our kids have stayed here twice and loved it both times. The hotel is very nice and clean. The staff provides great service and are very friendly and helpful. It has a very nice pool and little rock waterfall with lights for the kids! Very convenient to sea world also! Highly recommend this hotel... More 

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Troy, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

The hotel was very nice. We had a queen suite and we had plenty of room for five adults and one child. Great breakfast. The hotel was a short drive from Sea World and many restaurants. The only negative thing about the hotel would be the water pressure in the shower. All our request from the front desk was handled... More 

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New Orleans
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

we were hit with a repugnant smell in the hotel lobby upon check-in. it smelled like wet dog despite the "absolutely no pets allowed" sign, it smelled that way everyday in the halls too-gross!no rest in the hotel. it was extremely noisy bc of the guests with unruly children-its super close to six flags and sea world. not good for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear MadkinsNewOrleans, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are so pleased you liked the service you received from our staff. Please allow us to apologize for the over-all issues you had and any inconvenience you may have encountered that did not live up to your expectations. We work very... More 

Dallas, Texas
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

We have stayed at this hotel at least 5 times. It has now become a favorite of ours. We have season passes to Sea World and this hotel is very close (within 5 mins). The rooms are comfortable and there is a hot breakfast in the morning. There is also a Candle suite hotel (can't remember the name exactly) which... More 

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San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

This hotel is awful. Sat on bed to go to sleep. Bed frame was all I felt then fell in a huge hole in the bed. Bed should have been replaced ages ago. Noisy. Calk all over bathroom, bad remodel. No drinks in any vending machines, all sold out. Coffee barely warm at 7:30 am for Sunday breakfast. This hotel... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Charles M, Thank you for taking the time to leave a review. I would like to apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would... More 

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Additional Information about Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

Address: 9536 Amelia Pass, San Antonio, TX 78254
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld 2.5*
Number of rooms: 80
Reservation Options:
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