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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

2.5 of 5 9536 Amelia Pass, San Antonio, TX 78254
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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67 reviews from our community

Traveler rating
    27
    17
    9
    6
    8
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27
10
Solo
0
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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1 review
3 of 5 stars Reviewed August 21, 2014

I have stayed at this hotel several times in the past due to its amazing location (extremely close to where some of my family lives). When I checked in the front desk staff were extremely helpful, positive, and polite. The staff deserves a 5/5 review. Upon entering I was checked in right away by a very polite gentleman. I then... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Tyler S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the bathroom condition which was unacceptable. We will address this concern.... More

Plano, Texas
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 17, 2014

First room we were given had a sour stench, maybe mildew. After sitting in the room for an hour I knew there was no way we would last 3 days there. It was unhealthy. The manager got us a new room, but the fridge motor ran at 120 decibels. Manager put us in a larger room, which even though labeled... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear TWRuger, Thank you for your time in writing us a review about your recent stay. It is disappointing to read that this visit was not 100% satisfactory on several aspects particularly with the condition of the rooms that you were allocated and breakfast being sub par. These points that you have raised will definitely be rectified to ensure similar... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 6, 2014

My husband and I along with our kids have stayed here twice and loved it both times. The hotel is very nice and clean. The staff provides great service and are very friendly and helpful. It has a very nice pool and little rock waterfall with lights for the kids! Very convenient to sea world also! Highly recommend this hotel... More

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Troy, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

The hotel was very nice. We had a queen suite and we had plenty of room for five adults and one child. Great breakfast. The hotel was a short drive from Sea World and many restaurants. The only negative thing about the hotel would be the water pressure in the shower. All our request from the front desk was handled... More

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New Orleans
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

we were hit with a repugnant smell in the hotel lobby upon check-in. it smelled like wet dog despite the "absolutely no pets allowed" sign, it smelled that way everyday in the halls too-gross!no rest in the hotel. it was extremely noisy bc of the guests with unruly children-its super close to six flags and sea world. not good for... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear MadkinsNewOrleans, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are so pleased you liked the service you received from our staff. Please allow us to apologize for the over-all issues you had and any inconvenience you may have encountered that did not live up to your expectations. We work very... More

Dallas, Texas
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

We have stayed at this hotel at least 5 times. It has now become a favorite of ours. We have season passes to Sea World and this hotel is very close (within 5 mins). The rooms are comfortable and there is a hot breakfast in the morning. There is also a Candle suite hotel (can't remember the name exactly) which... More

Was this review helpful? Yes 1
San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

This hotel is awful. Sat on bed to go to sleep. Bed frame was all I felt then fell in a huge hole in the bed. Bed should have been replaced ages ago. Noisy. Calk all over bathroom, bad remodel. No drinks in any vending machines, all sold out. Coffee barely warm at 7:30 am for Sunday breakfast. This hotel... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Charles M, Thank you for taking the time to leave a review. I would like to apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I would... More

Hendersonville, Tennessee
1 review
4 of 5 stars Reviewed June 5, 2014

We recently stayed at the Holiday Inn on Cinema Ridge in San Antonio. The room was clean and the staff were very friendly. This is the second stay in this hotel. It is very convenient to Lackland AFB which was great for us. 2 restaurants Texas Roadhouse and Saltgrass next door made it even better and just a couple minutes... More

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El Paso, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 3, 2014

We stay here May 30, 2014 for 3 nights (8 rooms) for a family gathering (checked out early). Rooms are not cleaned properly, food particles are on the carpets, bathrooms rooms are stained under the sink, rooms have a mildew stink. I had to ask maintenance to fix the bathroom faucets, they were loose. Very poorly managed, employees hang outside... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Joe A, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would like to discuss your stay in further details. I have sent you a private message to obtain additional information. We hope... More

Brunswick, Georgia
Top Contributor
76 reviews 76 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 12, 2014

The title of my review tell everything I am looking for as a road warrior. I'm there for a couple of days and then I'm gone. What I look for is clean, quiet room with lots of work space. This hotel more than met my needs. I will return even though they had a couple of hiccups. They missed my... More

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Additional Information about Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

Address: 9536 Amelia Pass, San Antonio, TX 78254
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld 2.5*
Number of rooms: 80
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