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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

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9536 Amelia Pass, San Antonio, TX 78254
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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76 reviews from our community

Traveler rating
    30
    18
    12
    6
    10
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30
12
Solo
0
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Temple, tx
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Our stay was ok. The breakfast could have been better with more selection. The only complaint was I was told by the front desk clerk they would call me when our room was available for check-in since SeaWorld was closed due to weather and had no where to go.Luckily there was plenty of shopping centers and restaurants to help pass... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I could not make it to the hotel (I live 8 hours away) because there was really bad weather. Better safe than sorry. Well I canceled online and asked if there would be a penalty because I was planning on going. Well the rude front desk clerk said to call back when the manager arrived. I called back and the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Angrybeaver98, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry to hear you received service that was less than satisfactory. Your feedback is of great importance to us and allows us to monitor... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

This hotel will take your money so don't stay. I left a 10 deposit and when it was all done these people took 300 dollars so please look for another hotel. Nothing was done to the room. My wife got into it with the housekeeping staff and this is how they pay us back.

Was this review helpful? Yes 1
Brownsville, Texas
Top Contributor
89 reviews 89 reviews
15 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed January 27, 2015

A perfect Holiday Inn Express experience! A perfect greeting at registration. A super price on the room. The hallways and my room were perfect - clean, well maintained. A quiet room. No odors. The breakfast was standard HIE fare - filling and wholesome.

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 17, 2015

Had come down with my teen for a tennis tournament. Found a few things that i usually dont notice in all the holiday inn express that I've stayed so far. room light wasn't working. The sink in bathroom was leaking. Room 316. Pancake maker was out of order. the bed was very comfortable, but the ac was very noisy. The... More 

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Huntsville, Alabama
Top Contributor
436 reviews 436 reviews
290 hotel reviews
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed January 4, 2015

Super friendly check in staff! As platinum level guests we were upgraded to a very large room. There was a counter along the short wall that included the microwave, refrigerator, a bar sink and plenty of space for preparing any food in the room. The room must have been 35 feet long and we had plenty of space. The only... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear AGoingGal, Thank you for your feedback and for being an IHG Rewards Club Platinum Elite. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and room amenities. However, we’re sorry we fell below your expectation regarding internet service and the breakfast experience which was... More 

NY
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 3, 2014

Don't mean to hurt anyone's feelings but this is one of the worst hotels we stayed. We booked three rooms. After check in and open luggage, we found out bathroom sink not working. After waited a while, we re-pack and moved to another room. We suspect this hotel was built with zero insulation. We could hear other rooms TV playing,... More 

Was this review helpful? Yes 2
Fayetteville, Arkansas
Top Contributor
103 reviews 103 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 23, 2014

Stayed here 2 nights. Staff was friendly, room was clean, rate was good, typical breakfast offering. Good location for Sea World not so great for Riverwalk or The Alamo. We had five in the room so we used the hide a bed couch and it was fine. The room was plenty large enough. Our room was near elevator and you... More 

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Vicenza, Italy
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2014

Great beds that you would expect from holiday inn. Little busy during our stay but the staff/room were great. 20 minute drive to the Alamo or city center. Next to a Sonic drive in for your midnight snacks.

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1 review
3 of 5 stars Reviewed August 21, 2014

I have stayed at this hotel several times in the past due to its amazing location (extremely close to where some of my family lives). When I checked in the front desk staff were extremely helpful, positive, and polite. The staff deserves a 5/5 review. Upon entering I was checked in right away by a very polite gentleman. I then... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Tyler S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the bathroom condition which was unacceptable. We will address this concern.... More 

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