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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

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9536 Amelia Pass, San Antonio, TX 78254
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1 room 1 guest
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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86 Reviews from our TripAdvisor Community

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Traveler rating
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37
13
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Japanese first
  • Spanish first
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English first
  • All months
    (86)
  • Mar-May only
    (23)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (20)
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2 reviews
3 of 5 stars Reviewed 4 weeks ago

Great s r vice from the front desk, especially Ricky & Carl. This hotel is obviously going thru some changes -- upgrading several shared soaces, and even a new kids room on the first floor due to open in a few weeks. Our two rooms had noisy airconditioners (San Antonio standard because they work non stop) but other than that,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Elisabeth S, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the great service received from our front desk and well liked the cinnamon rolls and pancakes. However, we... More 

Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Smelly, Musty, Mildew, horrible beds, horrible housekeeping, sub par breakfast, rude staff and management does not care. I would steer clear of this dump! Staff at front desk were rude and incompetent. Housekeeping left full trash cans after the room were suppose to be clean. Complaints are reluctantly listened to but will get you no where. Management is non-existant and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear mike d, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

1 review
5 of 5 stars Reviewed July 28, 2015

Very nice and friendly people... I would recommend this place to any one nice and clean atmosphere but these two were very helpful and nice to me and my family. Emily and Carlos are really nice more hotel workers need to be like them.

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Manhattan Beach, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015

Hotel was clean and staff was friendly. Breakfast were very nice. Showers were lacking water pressure and the temperature could not be held. The pool was barely usable during our stay do to a bad filter or skimmer.

Was this review helpful? Yes 1
Weslaco
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 11, 2015

Arrived super late, friendly greeting, easy check in, comfy beds, decent breakfast buffet, a little trouble getting the pancake maker going but attendant got it going. Free shuttle to and from Sea World was a plus!! Fitness room needed attention but got a good work out with the incomplete dumb bells. Overall, 👍

Was this review helpful? Yes
San Antonio, Texas
1 review
5 of 5 stars Reviewed May 20, 2015

Emily (front desk) greeted us warmly and proceeded with a very prompt check in. I brought a special need to her attention, and she addressed my concern - providing a solution. I travel weekly, and it is very rare that this level of customer service is provided. My room exceeded my expectations, and I would definitely stay at the Holiday... More 

Was this review helpful? Yes
Needville, Texas, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 14, 2015

I made a reservation for this hotel through expedia and accidentally made the reservation for the same day instead of the weekend. I pleaded for them to cancel the reservation and the front desk and managers refused to do so. I have never had an experience that a hotel is so greedy as to tell me that if I canceled... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed April 27, 2015 via mobile

I was looking for a nice place to host our family reunion. I am looking no further! The location is peaceful and beautiful (it definitely does have a resort atmosphere). The food was excellent! What sealed the deal was my meeting with Ms. Mielsa Van Winkle (Sales Manager), and Ms. Digna Cohen (Catering & Group Sales Manager). My impression: They... More 

Was this review helpful? Yes
Galveston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 5, 2015

I went to a wedding in San Antonion and booked two rooms at two different times. I didn't realize that I had booked to different rooms because I had googled holiday inn near Seaworld. We went to check in after the wedding and reception. I realized once we got there my mistake. #1 There was no one at the front... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear BertHawk, Thank you very much for sharing your experience with us. I am sorry to hear about your experience at our property. I hope you can believe me when I say that your experience is not the norm for our property. This is definitely not up to our standards and we are constantly working on improving the quality of... More 

Surrey
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 3, 2015

The outside looks really nice, you think it is going to be a good experience - front desk people are really friendly. Oh my days, it is like being on some kind of reality show. Breakfast with people who eat more than you would think humanly possible leaving food trays empty in seconds like locusts while they pile up pastries... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear BarneyandBambam, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, particularly during breakfast. Rest assured that all your comments will be looked into. Meanwhile, we’d like to obtain some additional detail regarding your experience so we have sent you... More 

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37 photos of this hotel

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Room/suite (16)
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Pool/beach area (2)
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Dining (2)
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Other (4)
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