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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

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9536 Amelia Pass, San Antonio, TX 78254
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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81 Reviews from our TripAdvisor Community

Traveler rating
    32
    18
    12
    6
    13
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33
13
Solo
0
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (81)
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    (23)
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    (27)
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San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Emily (front desk) greeted us warmly and proceeded with a very prompt check in. I brought a special need to her attention, and she addressed my concern - providing a solution. I travel weekly, and it is very rare that this level of customer service is provided. My room exceeded my expectations, and I would definitely stay at the Holiday... More 

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Needville, Texas, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made a reservation for this hotel through expedia and accidentally made the reservation for the same day instead of the weekend. I pleaded for them to cancel the reservation and the front desk and managers refused to do so. I have never had an experience that a hotel is so greedy as to tell me that if I canceled... More 

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1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

I was looking for a nice place to host our family reunion. I am looking no further! The location is peaceful and beautiful (it definitely does have a resort atmosphere). The food was excellent! What sealed the deal was my meeting with Ms. Mielsa Van Winkle (Sales Manager), and Ms. Digna Cohen (Catering & Group Sales Manager). My impression: They... More 

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Galveston, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 5, 2015

I went to a wedding in San Antonion and booked two rooms at two different times. I didn't realize that I had booked to different rooms because I had googled holiday inn near Seaworld. We went to check in after the wedding and reception. I realized once we got there my mistake. #1 There was no one at the front... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear BertHawk, Thank you very much for sharing your experience with us. I am sorry to hear about your experience at our property. I hope you can believe me when I say that your experience is not the norm for our property. This is definitely not up to our standards and we are constantly working on improving the quality of... More 

Surrey
Contributor
18 reviews 18 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 3, 2015

The outside looks really nice, you think it is going to be a good experience - front desk people are really friendly. Oh my days, it is like being on some kind of reality show. Breakfast with people who eat more than you would think humanly possible leaving food trays empty in seconds like locusts while they pile up pastries... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear BarneyandBambam, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, particularly during breakfast. Rest assured that all your comments will be looked into. Meanwhile, we’d like to obtain some additional detail regarding your experience so we have sent you... More 

Temple, tx
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

Our stay was ok. The breakfast could have been better with more selection. The only complaint was I was told by the front desk clerk they would call me when our room was available for check-in since SeaWorld was closed due to weather and had no where to go.Luckily there was plenty of shopping centers and restaurants to help pass... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear evawilk, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the breakfast selection and the your check in experience. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2015

I could not make it to the hotel (I live 8 hours away) because there was really bad weather. Better safe than sorry. Well I canceled online and asked if there would be a penalty because I was planning on going. Well the rude front desk clerk said to call back when the manager arrived. I called back and the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Angrybeaver98, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry to hear you received service that was less than satisfactory. Your feedback is of great importance to us and allows us to monitor... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

This hotel will take your money so don't stay. I left a 10 deposit and when it was all done these people took 300 dollars so please look for another hotel. Nothing was done to the room. My wife got into it with the housekeeping staff and this is how they pay us back.

Was this review helpful? Yes 1
Brownsville, Texas
Top Contributor
102 reviews 102 reviews
16 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed January 27, 2015

A perfect Holiday Inn Express experience! A perfect greeting at registration. A super price on the room. The hallways and my room were perfect - clean, well maintained. A quiet room. No odors. The breakfast was standard HIE fare - filling and wholesome.

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 17, 2015

Had come down with my teen for a tennis tournament. Found a few things that i usually dont notice in all the holiday inn express that I've stayed so far. room light wasn't working. The sink in bathroom was leaking. Room 316. Pancake maker was out of order. the bed was very comfortable, but the ac was very noisy. The... More 

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