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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

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9536 Amelia Pass, San Antonio, TX 78254
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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87 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 7, 2015

We checked in to this hotel on 8/29 in room 409. After returning from dinner to relax in bed for a bit, the bed bugs began to surface around 10am from both beds in the room... The night clerk finally got us moved to room 415 around 1130pm. The new room was musty smelling and dirty, but it was the... More 

Helpful?
6 Thank JohnCAustinTx
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

We are very sorry to hear that. We completely understand the way you felt and we really care of all our guests experiences. We will contact you and we do hope you guys change their mind when you booked a hotel, We really want to make things right for you. More 

2 reviews
3 of 5 stars Reviewed August 4, 2015 via mobile

Great s r vice from the front desk, especially Ricky & Carl. This hotel is obviously going thru some changes -- upgrading several shared soaces, and even a new kids room on the first floor due to open in a few weeks. Our two rooms had noisy airconditioners (San Antonio standard because they work non stop) but other than that,... More 

Helpful?
Thank Elisabeth S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Elisabeth S, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the great service received from our front desk and well liked the cinnamon rolls and pancakes. However, we... More 

Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 3, 2015

Smelly, Musty, Mildew, horrible beds, horrible housekeeping, sub par breakfast, rude staff and management does not care. I would steer clear of this dump! Staff at front desk were rude and incompetent. Housekeeping left full trash cans after the room were suppose to be clean. Complaints are reluctantly listened to but will get you no where. Management is non-existant and... More 

Helpful?
4 Thank mike d
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear mike d, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

1 review
5 of 5 stars Reviewed July 27, 2015 via mobile

Very nice and friendly people... I would recommend this place to any one nice and clean atmosphere but these two were very helpful and nice to me and my family. Emily and Carlos are really nice more hotel workers need to be like them.

Helpful?
Thank abbymruiz
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Thank you so much for the great feedback! we hope to see you in your next trip to San Antonio! More 

Manhattan Beach, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015 via mobile

Hotel was clean and staff was friendly. Breakfast were very nice. Showers were lacking water pressure and the temperature could not be held. The pool was barely usable during our stay do to a bad filter or skimmer.

Helpful?
1 Thank BandMom66
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Good afternoon! and thank you so much for the great feedback, we really appreciate you let us know about your experience. We will be waiting for you, don't forget about us!! More 

Weslaco
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 10, 2015 via mobile

Arrived super late, friendly greeting, easy check in, comfy beds, decent breakfast buffet, a little trouble getting the pancake maker going but attendant got it going. Free shuttle to and from Sea World was a plus!! Fitness room needed attention but got a good work out with the incomplete dumb bells. Overall, 👍

Helpful?
Thank Chris R
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Good afternoon! and thank you very much for your business, we really appreciate all the feedback and we hope to see you guys back soon! More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed May 20, 2015

Emily (front desk) greeted us warmly and proceeded with a very prompt check in. I brought a special need to her attention, and she addressed my concern - providing a solution. I travel weekly, and it is very rare that this level of customer service is provided. My room exceeded my expectations, and I would definitely stay at the Holiday... More 

Helpful?
Thank jrg819
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Thank you so much for all your feedback, we absolutely love it! We will be waiting for you soon! More 

Needville, Texas, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 14, 2015

I made a reservation for this hotel through expedia and accidentally made the reservation for the same day instead of the weekend. I pleaded for them to cancel the reservation and the front desk and managers refused to do so. I have never had an experience that a hotel is so greedy as to tell me that if I canceled... More 

Helpful?
3 Thank JessicaVillarreal
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

We are very sorry to hear that! we apologize for all the inconvenience. We thank you for your feedback and we will make sure this won't happen again. More 

1 review
5 of 5 stars Reviewed April 27, 2015 via mobile

I was looking for a nice place to host our family reunion. I am looking no further! The location is peaceful and beautiful (it definitely does have a resort atmosphere). The food was excellent! What sealed the deal was my meeting with Ms. Mielsa Van Winkle (Sales Manager), and Ms. Digna Cohen (Catering & Group Sales Manager). My impression: They... More 

Helpful?
Thank CandiTC
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Thank you for staying with us we are looking forward to have you back! More 

Galveston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 5, 2015

I went to a wedding in San Antonion and booked two rooms at two different times. I didn't realize that I had booked to different rooms because I had googled holiday inn near Seaworld. We went to check in after the wedding and reception. I realized once we got there my mistake. #1 There was no one at the front... More 

Helpful?
4 Thank BertHawk
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear BertHawk, Thank you very much for sharing your experience with us. I am sorry to hear about your experience at our property. I hope you can believe me when I say that your experience is not the norm for our property. This is definitely not up to our standards and we are constantly working on improving the quality of... More 

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