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All 343 San Antonio hotels

Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

2.5 of 5
9536 Amelia Pass, San Antonio, TX 78254
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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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Ranked #130 of 343 hotels in San Antonio
Most recent review
4 of 5 stars Reviewed June 14, 2013
HornJock Austin, Texas
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41 reviews from our community

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Austin, Texas
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 14, 2013 NEW

It was encouraging that things might be better this time around when I entered the lobby and was pleasantly greeted by Andrew, a familiar face that had been missing for a few months. After he acknowledged my Priority Club status, Andrew made sure that I had the correct room type and floor that I had requested, offered some bottled water,... More

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San Antonio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 1, 2013

First, the good stuff: good bed, good sleep. We were there 4 nights. My first shower; hairdryer dead. Wet hair; got new one by evening. The first morning, there was no coffee at breakfast...we had to go find someone to make more. The second morning, there were no plates. We had to go find the person that was supposed to... More

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1 review
5 of 5 stars Reviewed May 16, 2013 via mobile

Omg front desk manager is so friendly and always greeted us with the smile everytime we came in the hotel,all other staff are very friend just one person that seemed mad i cant remember her name but we were on the 2nd floor she never had a smile or said hi it was like if we were not there but... More

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Dallas, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2013

1. The printer wasn't working in the business center and they immediately let me use their computer at the front desk. I didn't even have to ask to do it. I love it when customer service staff solves a problem WITHOUT me giving them the solution. 2. The ceiling in our room leaked before we checked in, so one of... More

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See 2 more reviews by sarahbyu1 for San Antonio
Edinburg, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 8, 2013

We've been staying at this particular Holiday Inn since it first opened, and stay here at least once every quarter. When it first opened staff and service was excellent. However our last stay was the most disappointing yet. After checking in and entering our room we found the bath faucet completely unattached from the sink. As the hotel was full... More

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See 3 more reviews by robjrpena for San Antonio
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review
May 1, 2013

Dear robjrpena, We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret you received service which was... More

Dallas, TX , USA
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 8, 2013

My daughter and I stayed here one night while we visited SeaWorld. There were issues upon check-in as we were given a room that smelled awful (would not have been able to stay in it), and had to move to another room, which was fine, but it took some fussing to make it happen. I am a priority club member... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review
April 27, 2013

Dear kmkehn, Thank you for taking the time to write a review about your recent stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the shortcomings you have experienced during your stay. We are hospitality... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2013 via mobile

I am truly disappointed with the housekeeping service. We left our room around 10:00 A.M. Housecleaning was two doors towards our room. We returned back to our room around 10:30 P.M. and our room was not cleaned. We had no clean towels, overflowing trash cans, and 2 crying kids that could not take a shower and go to bed because... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review
March 31, 2013

Dear KevinAnd, Thank you for taking the time to share your experiences. Your opinion is very important to us, as it helps us identify areas in need of improvement. I would like to apologize for any inconveniences you may have experienced due to the housekeeping service received. I have addressed the mater with the respective department in order to avoid... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2013

Not too far from sea world and UTSA. We stay almost every weekend the UTSA baseball is in town. Great restaurant within walking distance (two-step tex mex), plus other quick food & coffee joints. Staff was super nice. Traditional express breakfast offered. It's our staple spot to stay for price & convenience when we come to UTSA or sea world.

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See 2 more reviews by NurseK12 for San Antonio
Sandy, Utah
Senior Contributor
38 reviews 38 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 7, 2013

The managers and staff here were the best. Every time we talked to them they were very helpful and friendly. I didn't give them a 5 star because the pool had leaves that had blown in and didn't get cleaned out for three of the days we were there. We needed a toothbrush and the manager provided one at no... More

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See 2 more reviews by Scott-Melody for San Antonio
New York
Top Contributor
74 reviews 74 reviews
67 hotel reviews
Reviews in 60 cities Reviews in 60 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 30, 2012

We stayed here to visit with friends that live within two miles of the hotel. The location was perfect and its easy to find as it right behind a Sonic Drive Inn. I mention this to direct you there as there is quite a bit of traffic in the area. I don't know how close it is to Sea World... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review
January 22, 2013

Dear peanutsNewYork, Thank you for staying with us and sharing your experience. I am glad you mentioned the cleanliness of your room. We are very proud of our level of cleanliness and service. I have taken note on your comment about the lighting and will submit this to the manager for consideration. We always welcome opportunity to improve. Hope to... More

 
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

Address: 9536 Amelia Pass, San Antonio, TX 78254
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 343 hotels in San Antonio
Price Range: $$
Hotel Class:2.5 star (2.5*)
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