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BEST WESTERN PLUS Palo Alto Inn & Suites

Certificate of Excellence
2.5 of 5
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12507 SW Loop 410, San Antonio, TX 78224-3148
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BEST WESTERN PLUS Palo Alto Inn & Suites
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Ranked #63 of 352 Hotels in San Antonio
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
DavidAleshaR Graham, Texas
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92 Reviews from our TripAdvisor Community

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Traveler rating
    46
    30
    7
    7
    2
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40
11
2
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Graham, Texas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Not a lot to choose from in this part of San Antonio but this Best Western Plus is a great place to stay if you're in the area. Hotel is clean and Internet works good. My room 415 had a good comfy bed. Breakfast area was clean and had a decent selection of things to eat. Front desk folks weren't... More 

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United States
1 review
2 of 5 stars Reviewed 1 week ago

We were in 205 which put us right above the lobby. Part of the 2nd floor is not closed off to the lobby so we unfortunately found out you can hear everything that goes in the lobby. There was a group of people in the lobby area being extremely loud and we could hear them in our room from about... More 

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Pasadena, Texas, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had booked another hotel in the area, but after talking to locals, decided to stay somewhere else. This was the next closest hotel, and after arriving, was glad I picked it. Very nice hotel with a friendly staff. Safe place with night security.

Review collected in partnership with Best Western

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Aledo, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I always enjoy my stays at Best Western. The staff is efficient and very courteous no matter the location I'm at. This particular location was no different, excellent room,staff and quality. The only complaint I have is with the email market ploy in the rating system of leading the customer into a survey via a false rating bar. I won't... More 

Review collected in partnership with Best Western

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The Woodlands, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

greeted with a smile, helpfulness and kindness on the phone, arrival, while swimming in the pool, for breakfast and checkout. Such a genuine helpful woman - a warm and welcoming smile - refreshing!! The rooms were big and the beds were comfortable, everything was fresh and perfect.......great hotel!!

Review collected in partnership with Best Western

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Tulsa, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall our stay was good. You will have little things no matter where you stay. I had actually made two reservations because we decided to come earlier than planned, so after we checked in our first day they had turned our key off. I had even asked at check in if I needed to do something different since I had... More 

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Long Beach, California
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is ideally located while visiting San Antonio. The rates are great compared to hotels located near the river walk and alamo, which are an easy drive. This pool and hot tub was very nice, the rooms well appointed and clean. From check in to breakfast to checkout, the employees all have a great attitude.

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Georgetown, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The San Best Antonio Best Western stay was similar to other Best Western stays. Cordial check in staff helpful with reward point system, helpful with handicapped facilities and parking, and accommodating our grandson. Great breakfast food, swimming pool, and internet access. If any room service for items were needed, staff was prompt and helpful.

Review collected in partnership with Best Western

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Brownsville, Texas
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed June 22, 2015

I stayed here on June 18 while I was in town for a business meeting. I chose this hotel because it was the closest property to my meeting. The room was very clean and the air conditioner worked very well. The complimentary coffee and breakfast was a bonus. The front desk staff were very friendly and check in/check out was... More 

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Deming, New Mexico
Level Contributor
48 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 16, 2015

First Impression: The place was easy on and off of I-410/1-16 and was easy to pull in and unload baggage. However, there is a Valero gas station/convenient store and a Jack in the Box adjacent to the hotel. Couple those two with the fact that I-410 is so close it was busy, busy, and busy all the time (even on... More 

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