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BEST WESTERN PLUS Palo Alto Inn & Suites

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2.5 of 5
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12507 SW Loop 410, San Antonio, TX 78224-3148
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1 room 1 guest
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BEST WESTERN PLUS Palo Alto Inn & Suites
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95 Reviews from our TripAdvisor Community

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Traveler rating
    48
    30
    7
    7
    3
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40
13
2
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (29)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (10)
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San Antonio, United States
5 of 5 stars Reviewed 2 days ago NEW

Nice, Friendly Staff, Beautiful Hotel, Very Clean. I very much will stay here next time very close to everything in my opinion. We had a great experience lovely staff they even let us check out at at later time which was great because, we over slept.

Review collected in partnership with Best Western

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Shakopee, Mn
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We did not actually stay here, but had such a great experience that we have to share our story. We were traveling on a motorcycle that developed a bad tire, and we stopped to get a room for the night so we could get a new tire the next day. The motel was full because of 2 conventions going on... More 

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Lake Jackson, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Had reservations for two nights. Upon arrival we were informed that hotel had no water and no idea when it might be restored. We were told that we could go to another hotel and they would cancel reservations. Desk personnel made no effort to help other than that. It was big of them to not charge us for rooms that... More 

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Kenny K, front desk clerk at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

My apologies to you.We had issue water not coming into the building.Our plumber could not find anything wrong in the building.We called the city and when they arrived it was 10.00 p.m. They found out the fault in their line and fixed it. The guest was told about the situation and told him that we would cancel his reservation and... More 

Graham, Texas
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 21, 2015

Not a lot to choose from in this part of San Antonio but this Best Western Plus is a great place to stay if you're in the area. Hotel is clean and Internet works good. My room 415 had a good comfy bed. Breakfast area was clean and had a decent selection of things to eat. Front desk folks weren't... More 

Was this review helpful? Yes 1
United States
2 reviews
2 of 5 stars Reviewed July 19, 2015

We were in 205 which put us right above the lobby. Part of the 2nd floor is not closed off to the lobby so we unfortunately found out you can hear everything that goes in the lobby. There was a group of people in the lobby area being extremely loud and we could hear them in our room from about... More 

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Pasadena, Texas, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 13, 2015

I had booked another hotel in the area, but after talking to locals, decided to stay somewhere else. This was the next closest hotel, and after arriving, was glad I picked it. Very nice hotel with a friendly staff. Safe place with night security.

Review collected in partnership with Best Western

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Aledo, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

I always enjoy my stays at Best Western. The staff is efficient and very courteous no matter the location I'm at. This particular location was no different, excellent room,staff and quality. The only complaint I have is with the email market ploy in the rating system of leading the customer into a survey via a false rating bar. I won't... More 

Review collected in partnership with Best Western

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The Woodlands, United States
1 review
5 of 5 stars Reviewed June 29, 2015

greeted with a smile, helpfulness and kindness on the phone, arrival, while swimming in the pool, for breakfast and checkout. Such a genuine helpful woman - a warm and welcoming smile - refreshing!! The rooms were big and the beds were comfortable, everything was fresh and perfect.......great hotel!!

Review collected in partnership with Best Western

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Tulsa, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2015

Overall our stay was good. You will have little things no matter where you stay. I had actually made two reservations because we decided to come earlier than planned, so after we checked in our first day they had turned our key off. I had even asked at check in if I needed to do something different since I had... More 

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Long Beach, California
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 24, 2015

This hotel is ideally located while visiting San Antonio. The rates are great compared to hotels located near the river walk and alamo, which are an easy drive. This pool and hot tub was very nice, the rooms well appointed and clean. From check in to breakfast to checkout, the employees all have a great attitude.

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