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BEST WESTERN PLUS Palo Alto Inn & Suites

Certificate of Excellence
2.5 of 5
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12507 SW Loop 410, San Antonio, TX 78224-3148
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BEST WESTERN PLUS Palo Alto Inn & Suites
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Ranked #56 of 352 Hotels in San Antonio
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Juanita W The Woodlands, United States
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88 Reviews from our TripAdvisor Community

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Traveler rating
    45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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  • All months
    (88)
  • Mar-May only
    (29)
  • Jun-Aug only
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The Woodlands, United States
1 review
5 of 5 stars Reviewed 1 week ago

greeted with a smile, helpfulness and kindness on the phone, arrival, while swimming in the pool, for breakfast and checkout. Such a genuine helpful woman - a warm and welcoming smile - refreshing!! The rooms were big and the beds were comfortable, everything was fresh and perfect.......great hotel!!

Review collected in partnership with Best Western

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Tulsa, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall our stay was good. You will have little things no matter where you stay. I had actually made two reservations because we decided to come earlier than planned, so after we checked in our first day they had turned our key off. I had even asked at check in if I needed to do something different since I had... More 

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Long Beach, California
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is ideally located while visiting San Antonio. The rates are great compared to hotels located near the river walk and alamo, which are an easy drive. This pool and hot tub was very nice, the rooms well appointed and clean. From check in to breakfast to checkout, the employees all have a great attitude.

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Georgetown, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The San Best Antonio Best Western stay was similar to other Best Western stays. Cordial check in staff helpful with reward point system, helpful with handicapped facilities and parking, and accommodating our grandson. Great breakfast food, swimming pool, and internet access. If any room service for items were needed, staff was prompt and helpful.

Review collected in partnership with Best Western

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Brownsville, Texas
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on June 18 while I was in town for a business meeting. I chose this hotel because it was the closest property to my meeting. The room was very clean and the air conditioner worked very well. The complimentary coffee and breakfast was a bonus. The front desk staff were very friendly and check in/check out was... More 

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Deming, New Mexico
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42 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First Impression: The place was easy on and off of I-410/1-16 and was easy to pull in and unload baggage. However, there is a Valero gas station/convenient store and a Jack in the Box adjacent to the hotel. Couple those two with the fact that I-410 is so close it was busy, busy, and busy all the time (even on... More 

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Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a very nice and clean hotel. It has easy access on and off the highway. The breakfast was good. Was more than just muffins, cereal, and pancakes. They had biscuits, breakfast meat, eggs, and gravy as well. The only complaint if I had to have one, which was not that big of a deal, is there were many... More 

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Savannah, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

One major observation for me is that this hotel felt like it had a home away from home type atmosphere. We both felt safe the whole time. Every staff member that we met made us feel welcomed and the best thing about the hotel, was the location. The ease access and exit was to us, a major plus for both... More 

Review collected in partnership with Best Western

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Emporia, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Facilities were great as well as location but the evening receptionist "Triny" was very rude and we were stuck with her all 3 nights we were there. Breakfast was good with several options. Rooms were nice and spacious but our shower had a leak and mirror was on crooked

Review collected in partnership with Best Western

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Greenville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My stay was marred by an overcharging issue. Upon my arrival home, I checked my MasterCard statement and discovered that I had been charged $760.78 without my knowledge or authorization. The front desk refused to tell me by what authorization the charges were made, and referred me to the accounting department. They asked that I send a copy of the... More 

Review collected in partnership with Best Western

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