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All 353 San Antonio hotels

BEST WESTERN PLUS Palo Alto Inn & Suites

2.5 of 5 Hotel   |   12507 SW Loop 410, San Antonio, TX 78224-3148
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BEST WESTERN PLUS Palo Alto Inn & Suites
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Ranked #68 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 2 weeks ago
Mary T Austin, United States
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72 reviews from our community

Traveler rating
    36
    24
    4
    6
    2
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28
10
2
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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fullerton,ca
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Water pressure at the hotel was so bad that it took over 20 minutes to get shampoo out. Front desk manager on Saturday, Feb 21 was so rude I wonder if he even care if people stay there. Unfortunate because otherwise it was a nice hotel

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Kenny K, Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

First of all let me apologise for the water pressure problem you had.We were not sure why there was pressure problem.This was the first time we have seen problem like this.As soon as it was reported We called the plumber to check the water heater.He came twice and found no problem. We called the city and they said there was... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Best Western was extremely nice and clean. The staff is both very friendly and accommodating staff. Breakfast was delicious and had many choices. Also, there are plenty of places to eat within about 3 miles.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kenny K, Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Thank you for your wonderful comment Mary T.I am glad you liked our breakfast as well as our facility.Whenever you are in San Antonio come and visit us. We very much appreciate your comments. More 

Brainerd, mn, United States
1 review
5 of 5 stars Reviewed January 10, 2015

Only problem is there is not a good restaurant within walking distance. ..Once you have traveled all day one does not want to drive to anywhere???!!!.It is in a great location; easy to access from the freeway and a fast location when driving south out of the city.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Bastrop, TX, United States
2 reviews
5 of 5 stars Reviewed December 5, 2014

I had no problems during my stay, and the entire staff was professional and friendly. I stay in a hotel four nights a week , for fifty weeks each year, this hotel is my home away from home. I can't think of any thing negative to say regarding my stay at this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Austin, United States
1 review
5 of 5 stars Reviewed December 4, 2014

Very nice hotel in the south side of San Antonio. Similar to quality hotels found in NW and downtown parts of the city, but at a significant cost savings. This is a nice choice if you don't need to be downtown or near RiverWalk.

Review collected in partnership with Best Western

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Ingleside, United States
1 review
5 of 5 stars Reviewed December 2, 2014

The room was very clean with comfortable beds. Our room was very quiet. The front desk employees were extremely helpful when looking for a place to eat dinner. Surprised that the breakfast was so good and not just a Continental Breakfast.

Review collected in partnership with Best Western

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Hutto, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

Have stayed at this Hotel several times for the last 3 yrs. Have never had a bad experience. Staff, are professionals, quality of hotel is excellent. Always clean, very well maintained, breakfast is wonderful. I have never had a bad experience. This hotel is a 5 star. My hotel of choice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Houston, United States
1 review
5 of 5 stars Reviewed October 30, 2014

Great attitude made me feel at helped with the conference meeting the Lady's name was Ana she was a big help and went out of her way to help me and my employees. Friendly staff nice and clean rooms Breakfast was great to.

Review collected in partnership with Best Western

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Waco, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2014

Needed a place close to LACKLAND AIR FORCE BASE since we would be staying there for 5 days to visit with my son during his Graduation Ceremony's on Base. Read alot of reviews that said it was a nice place to stay. Glad I did ,Hotel was nice, rooms were very clean, air conditioner worked great, and plenty of hot... More 

Was this review helpful? Yes 1
san luis potosi, Mexico
1 review
4 of 5 stars Reviewed September 16, 2014

I was looking for a hotel close to Toyota and i found this hotel, good price, good rooms, clean, included breakfast. People in the hotel was very nice. It is far away from San Antonio, but I was looking for exactly this.

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN PLUS Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3148
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Palo Alto Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
Hotel Style:
#26 Business Hotel in San Antonio
#72 Family Hotel in San Antonio

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