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JW Marriott San Antonio Hill Country Resort & Spa

Certificate of Excellence
4.5 of 5
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23808 Resort Parkway, San Antonio, TX 78232-1571
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JW Marriott San Antonio Hill Country Resort & Spa
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Ranked #9 of 352 Hotels in San Antonio
Certificate of Excellence
A recent review
5 of 5 stars reviewed today
Ryan H Richmond
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1,594 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed today NEW

I stayed recently with a friend who was in town for a conference. The staff was amazing (specifically Gabe at the adult pool) and the grounds are clean and gorgeous. The room and bathroom was huge. There were lots of families and looked like they were having fun. We are at several places and they were all good.

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Austin, Texas
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

We drove up from Austin for a long weekend with the kids. It was fabulous. The hotel is huge, but very clean and nice. We checked in at 10am and our room was ready!! The check in clerk was so nice, he gave us a room right near the stairs and the pool elevator. The room was very quiet and... More 

Was this review helpful? Yes 1
Houston
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent 3 wonderful nights here, would have loved to give it a 5 star but the full sized beds in a resort for a family of 4 were a downer (especially with a 6ft 4" husband). The staff really were as amazing and accommodating as other reviews stated resulting in us being moved to a king room with sleeper sofa... More 

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you are looking for a get-away this is not the place. Aesthetically pleasing, clean and spacious room but very over crowded. Seems poorly planned, not enough facilities to accommodate the busy season. The pool is a joke, you are shoulder to shoulder crowded in the restaurant and seating areas. I walked around for a half hour trying to find... More 

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Ken P, Front Office Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Thank you for taking the time to complete the TripAdvisor review in regards to your recent stay at the JW Marriott San Antonio Hill Country Resort & Spa. We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the pool... More 

Dallas, Texas
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at this property about 4 times and every time, the service is impeccable. The food in the restaurant downstairs is excellent, the huge open bar area is inviting and the sports bar is excellent. I've played both golf courses and they are both extremely challenging. I always see tons of families with small kids here, probably because it... More 

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Lewisville Texas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The good points are many. It's a gorgeous hotel, beautiful grounds, attentive staff and fabulous pools. There is a lot to do for the whole family. The main attraction would have to be the pools and slides. My 14 year old was never bored during our three night stay. It was also a very safe environment with plenty of lifeguards.... More 

Was this review helpful? Yes 2
Houston, Texas
5 of 5 stars Reviewed 4 days ago NEW

We live in Houston so we didn't have to travel far. I'm so glad we found out about this place! We were not in the position to travel far for vacation but this place did not even feel like we were still in Texas. The view was very nice and relaxing. We have two kids (7 & 13) and they... More 

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Copperas Cove, Texas
Level Contributor
11 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

One of the best hotel resorts i have been to. The location is well situated with easy access to the city. The desk supervisor Keith provided excellent service upon arriving to the resort. The rooms were nice and comfortable. The only issue i had was the TV loses signal while watching and the remote control volume was slow to adjust.... More 

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Mechanicsville, Virginia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I'm in San Antonio a few times each year for business and have never stayed at this property. What a mistake I have been making. The property is fantastic. Extremely well maintained, and staffed with very friendly folks. I was greeted at check in by Angel, who could not have been nicer, and made me feel welcomed. I didn't luck... More 

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Austin, Texas
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

San Antonio is a short 90 minute drive from Austin, but it felt like we were really somewhere else. This hotel is really big and full of families. We usually go for the smaller hotels without kids, but this was easy and short notice. The room (6385) was spacious and super comfy. The bed was fantastic. Hotel staff is numbered... More 

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Hotel Review Summarization

What travelers say

  • Lazy river(81)
  • Pool area(48)
  • Very nice(43)
  • Water slide(30)
  • Golf course(29)
  • Sports bar(21)
  • Breakfast buffet(8)
  • Cibolo Moon(6)
  • CUSTOMER SERVICE(5)
  • Great time(4)
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