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JW Marriott San Antonio Hill Country Resort & Spa

Certificate of Excellence
4.5 of 5
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23808 Resort Parkway, San Antonio, TX 78232-1571
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JW Marriott San Antonio Hill Country Resort & Spa
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Ranked #9 of 352 Hotels in San Antonio
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
PrimeExcursionist Atlanta, Georgia
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is pretty amazing, however it misses a few key amenities that you'd expect from a full service property of this size which I found quite surprising. I really wanted to give this hotel an A+, but I'm going with an A-. The property has some amazing features such as a lazy river with water slides, a spa, dining... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel was excellent family venue. It had tons stuff for kids to do as well. All guest wear wristbands and even though I had a 4 year not originally on reservation they provided him one as well at no additional charge. There was plenty to do at resort no need to get leave. We did do Seaworld which was like... More 

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Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

I tagged along on a business trip with my BF, knowing that the resort was terrific from my experience in 2014. The room this time was far nicer, we had a king room, and it was very spacious. There were plenty of pillows, and we slept well as long as we cranked the a/c down to arctic since the choice... More 

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Orland Park, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We quite had special time here we never want to leave! everybody was wonderful and professional. I never had so much fun with my wife and kids. we wanted just to move there and never leave. Thank to all of the management team.

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Atlanta, Georgia, United States
Level Contributor
172 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very similar to other JW golf resorts in the southwest. Pretty far out of town. Pool is huge with great water slide. Room well appointed with nice linens, etc. TV could be updated. Bathroom in a regular king is enormous (but bathtub is not). Service is very attentive. Food and drinks pricey so I suggest getting some supplies before you... More 

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Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a stay-cation for my family and we were here for 2 nights...which is totally not enough, time-wise, but money wise is. This is the first time we stayed at this resort, but stayed at a competitor resort last year, which is what I have to compare the JW Marriott to. Being that it is the busy season, I... More 

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Richmond
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed recently with a friend who was in town for a conference. The staff was amazing (specifically Gabe at the adult pool) and the grounds are clean and gorgeous. The room and bathroom was huge. There were lots of families and looked like they were having fun. We are at several places and they were all good.

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Austin, Texas
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We drove up from Austin for a long weekend with the kids. It was fabulous. The hotel is huge, but very clean and nice. We checked in at 10am and our room was ready!! The check in clerk was so nice, he gave us a room right near the stairs and the pool elevator. The room was very quiet and... More 

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Houston
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent 3 wonderful nights here, would have loved to give it a 5 star but the full sized beds in a resort for a family of 4 were a downer (especially with a 6ft 4" husband). The staff really were as amazing and accommodating as other reviews stated resulting in us being moved to a king room with sleeper sofa... More 

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

If you are looking for a get-away this is not the place. Aesthetically pleasing, clean and spacious room but very over crowded. Seems poorly planned, not enough facilities to accommodate the busy season. The pool is a joke, you are shoulder to shoulder crowded in the restaurant and seating areas. I walked around for a half hour trying to find... More 

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Ken P, Front Office Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Thank you for taking the time to complete the TripAdvisor review in regards to your recent stay at the JW Marriott San Antonio Hill Country Resort & Spa. We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the pool... More 

Hotel Review Summarization

What travelers say

  • Lazy river(81)
  • Pool area(48)
  • Very nice(43)
  • Water slide(30)
  • Golf course(29)
  • Sports bar(21)
  • Breakfast buffet(8)
  • Cibolo Moon(6)
  • CUSTOMER SERVICE(5)
  • Great time(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Business center/function rooms (5)
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Hotel & grounds (49)
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Pool/beach area (16)
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Bathroom (3)
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Other (25)
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