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JW Marriott San Antonio Hill Country Resort & Spa

Certificate of Excellence
4.5 of 5
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23808 Resort Parkway, San Antonio, TX 78232-1571
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JW Marriott San Antonio Hill Country Resort & Spa
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Ranked #9 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
domo0808 Boston, Massachusetts
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1,460 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from a 3-night stay. We visited for a business function. The resort is huge and has everything you might need on site. We had a king room with a balcony facing the front of the building. The bathroom was large with high end finishes and separate glass shower and tub. Bed was very comfortable. Service was top notch.... More 

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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

News to me! Prior to departing from our home city just over 4 hours away we called to confirm our reservations at the JWMarriott in San Antonio. We made the reservations about 2 months in advance of our arrival and we're looking forward to meeting another couple for a relaxing weekend of golf and shopping. Upon check in our room... More 

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gnsfam, Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Dear Cathey B, Very sorry you did not enjoy your stay. Sounds like you did not enjoy anything at our resort. My apologies for the reservation situation you described and the room odor. It is unfortunate you didn't experience us as most of our guests do. You experience does not live up to this but we are leading the brand... More 

La Jolla, California
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall this was a good experience. The place is huge and very comfortable with great beds and plenty of room. I had a suite and a nice view of the pool. The only issue I had was the coffee service it did not appear that room service cared about service. The first of three mornings I did receive coffee as... More 

Was this review helpful? Yes 3
East Greenwich, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

In short, I have never had hotel staff seem so interested in my happiness and comfort. The grounds are lovely, with many beautiful sitting areas in and out of doors. World class pools and lazy river, kids had a blast on water slides. Very calm and peaceful design of rec areas so kids could have fun but not disturb adults... More 

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San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

The staff of this hotel is the greatest asset they are empowered and always a step ahead of the guest needs. The pool spa and golf is amazing with an amazing variety of food and beverage offerings, you could spend a week and still not do it all.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

terrible room very depressing, felt like a nursing home ,old bad taste decor.View of Metal roofs from the window.Service in Cibolo restaurant slow and very average cold food.Very overpriced and no value for money.felt like a bad Motel 6.

Was this review helpful? Yes 1
gnsfam, Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Charles F, Appreciate the feedback. I am very sorry that your experience at our hotel left such a negative impression on you. Obviously that is not our business model or intention. My apologies that you had such a disheartening stay. We will address the service issues and cold food regarding Cibolo Moon restaurant with the leaders of that outlet. Again,... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me first start by saying that this is the very first time in numerous trips to many different JW Marriott Resorts that I have been disappointed by anything really... First the good stuff... The Restaurant Food is very good....great breakfast buffet! The Sports Bar had great service,friendly staff,cold beer and a great sports watching venue. Very Clean. Very well... More 

Was this review helpful? Yes 3
gnsfam, Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Dear Reid, Appreciate your feedback regarding our decision to close down several of our outlets due to a large group function. Thanks for being a loyal JW Marriott customer. Glad you enjoyed many aspects of our resort. We made a tough decision in order to satisfy 900 plus rooms of the resort with the group. Based on your feedback we... More 

Ohio
Top Contributor
59 reviews 59 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

What a treat this place was for our family. From the lovely and quiet setting away from the hustle and bustle, to the abundance of family activities (including the excellent little water park), to the stellar service, we enjoyed everything about our stay here. It was a real highlight of our spring break trip. The extremely warm and thoughtful check-in... More 

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Chapin, SC
Top Contributor
64 reviews 64 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

My family of teens and preteens stayed here for 4 nights for a business trip. The property is beautiful and kept immaculate. Although the weather was chilly, the kids were never bored. There were plenty of activities onsite for them to do, including the game room, ping pong and crafts that the hotel sponsored. The preteens actually still enjoyed the... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great JW Marriott and a beautiful golf course setting. All the amenities you would expect at a high end Marriott property. It is a great location to head out to tour the towns in the Texas Hill Country. Restaurants are good, not great. Lazy river pool complex is nice for kids. Rooms are very comfortable and well appointed. Watch out... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Lazy river(81)
  • Pool area(49)
  • Very nice(44)
  • Golf course(31)
  • Water slide(30)
  • Sports bar(21)
  • Breakfast buffet(8)
  • Cibolo Moon(6)
  • Great time(5)
  • CUSTOMER SERVICE(5)
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