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JW Marriott San Antonio Hill Country Resort & Spa

Certificate of Excellence
4.5 of 5
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23808 Resort Parkway, San Antonio, TX 78232-1571
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1 room 1 guest
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JW Marriott San Antonio Hill Country Resort & Spa
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1,650 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hospitality is top-notch, the views are beautiful and the room was perfect! We had a standard room that was then connected to a living, dining, and mini kitchen area. I really liked how the areas were all separate and having the extra bathroom was wonderful! The murphy bed is genius providing us a great use of space, Our balcony was... More 

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Dubai
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Arrived late having used the Marriott app for check in which as usual worked great. The Hotel, best bits - great service from the pool to the bar, concierge were very efficient and everyone was nice and polite. The only negatives were on the front desk, Parking and pool capacity. The front desk gave us a few wrong answers from... More 

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Level Contributor
14 reviews
4 of 5 stars Reviewed 2 days ago NEW

Beautiful resort and friendly staff. I'm a Marriott Rewards member so was able to check-in in advance. Key was waiting for me when we arrived. Free parking was nice as we had a rented vehicle. Lot gets full quickly. The kids activities were fun as was the lazy river and water slides. Our kids really enjoyed their stay. About 20... More 

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San Antonio, Texas, United States
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful resort with awesome golf course. Nice man made lazy river that you can float on and relax. Velocity sports bar is very nice, lots of tv and good food. The Sunday brunch is very good. Its a 5 star rated resort.

Was this review helpful? Yes
Level Contributor
167 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel piece was OK not great - not up to JW level. Hotel gets an F for not having more electrical outlets near the beds and the outlets that were nearby were not convenient. Bring a power strip if this is important to you. That said the wifi was excellent. We entertained the kids on Netflix. The water park... More 

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Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We celebrated my daughter's birthday at the property and she had a blast! Of course you can't go wrong with pools and waterslides. If your traveling with children make sure to look into the extra activities that they are offering during your stay, because there is always something going on. They have several dining options on the property and the... More 

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pearland, texas
Level Contributor
189 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This is absolutely a kid oriented property di plan accordingly! Went for my husbands birthday weekend, stayed an hour and checked out! Adult pool is extremely small and you have to navigate through water park to get to it! Not a chair to be had at 6:30pm! Everything is a hike through wet screaming children this weekend before school starts!... More 

Was this review helpful? Yes 1
Ken P, Front Office Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Good afternoon sherrybpab, Thank you for taking the time to complete this TripAdvisor review. We appreciate the feedback and look forward to making the experience better for our guests. We apologize for negative experience you had around the waterpark. The recreation team is reviewing the comments for possible changes in procedures to ensure future guests do not have the same... More 

Santa Fe, Texas
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had 4 adults, two toddlers, one 6 year old and a 10 year old and we got a suite with a connecting king room... The balcony was huge, the views were breathtaking, and the room was amazing! I was unsure if this would be a good place for the toddlers but the pool or shall I say WATERPARK was... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived late afternoon and got our room right away. The room was very nice and balcony and view was awesome. We had a refrigerator and a small coffee maker but no microwave. The pools, slides, and lazy river we're awesome. The only complaint I would have is the restaurants. Absolutely nothing special about their food. They should hire an excellent... More 

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Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort is a very nice and clean place. We enjoyed our stay. If you love water you will enjoy the pool area. Although we don't golf the course was very nicely maintained. There are however 3 things that you might keep in mind on your visit. One is to bring LOTS of money if you plan on eating there... More 

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SF33SanAntonio, Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Dear Missytoe, Thank you for taking the time to share your thoughts throughout the various areas of our resort. We appreciate you bringing these to our attention. Looks like there were many things you enjoyed about the resort however our service speed was not up to par in various areas, and for that we appologize. We will share your message... More 

Hotel Review Summarization

What travelers say

  • Lazy river(81)
  • Pool area(48)
  • Very nice(43)
  • Water slide(30)
  • Golf course(29)
  • Sports bar(21)
  • Breakfast buffet(8)
  • Cibolo Moon(6)
  • CUSTOMER SERVICE(5)
  • Great time(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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