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All 347 San Antonio hotels

Candlewood Suites San Antonio NW Near Seaworld

2.0 of 5 Hotel   |   9502 Amelia Pass, San Antonio, TX 78254 (Northwest Side)
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Ranked #149 of 347 hotels in San Antonio
A recent review
5 of 5 stars reviewed 5 weeks ago
Gokhan S Madison, Alabama, United States
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43 people have reviewed this hotel

Traveler rating
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    4
    4
    5
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23
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7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Madison, Alabama, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The staff is very helpful, friendly, and kind. The rooms are clean and comfortable. The pricing is absolutely great. And the location is very convenient. When we checked in, the room was about to be ready and the hotel staff was apologetic and they even offered us free food, whihc was not really necessary. They answered all of our questions... More

Was this review helpful? Yes
Scott D, Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Gokhan S, I do appreciate your review of our hotel. Nothing makes me happier to know that my staff provided you with the level of service that we are known for. I am sorry about your room not being ready when you checked in, but Im glad that we got you checked in, in a timley manor. Please come back... More

Round Rock, Texas
1 review
3 of 5 stars Reviewed March 9, 2014

Nice hotel. Clean rooms, nothing fancy. Staff friendly, some still training. Decent rates. Little worried when posted flyers warn of car break-ins. Had to remove everything from car. Did allow late checkout.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear mparshall, Thank you for taking the time to provide feedback on your stay. It is unfortunate the area surrounding the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Palm Bay, Florida
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 1, 2014

The staff are nice and the hotel is a bit basic, but clean, safe and well maintained. And the long term rates are excellent. The beds are comfy and the linens are a step up from ordinary. The Internet service is free and pretty good and there are lots of channels on the TV, including HBO. It is pretty quiet... More

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Irving, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 1, 2014

Stayed here for a trip to seaworld with family and friends. As usual with my reviews here are the good stuff first This hotel is a small, clean property. The rooms are reasonably clean, the accessories are ok and work. The on site store is well stocked and helps with the sudden hunger pangs you get when on a road... More

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Portland, Oregon
1 review
5 of 5 stars Reviewed January 9, 2014

I have stayed at this hotel several times and each time I am happy I did. Centrally located and great value. I usually stay here with my family because I am about a 10 minute drive from Six Flags or Sea World and great shopping/restaurants. Most recently I stayed for work. My company is doing construction in the area and... More

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Franklin, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed December 29, 2013

My family and I stayed here for three days. No room make ups and had to beg for clean towels. Bottom line, it's a management problem. The staff was very nice. Facility is good, Garbage piled up at end of halls because the housekeeping staff doesnt clean the rooms and the guests have to put it somewhere. Management should see... More

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Thank you for taking the time to post your current stay with us. We are currently in transition of making sure our hotel standards are being met by the utmost sincerest quality. This goes from training to re-training of old and new staff. I can understand it may seem unconventional to go to the desk for exchanging linen; as its... More

Top Contributor
229 reviews 229 reviews
24 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed December 23, 2013

My family and I stayed here on our trip back from Florida after our poor experience with the Candlewood NW Medical Center location in San Antonio. Unlike that experience, this experience was what we expect from the Candlewood brand. We didn't have to worry about our car being broken into like in the other location, the front desk clerks were... More

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Thank you for taking the time to post your most recent stay with us. Although, the vehicle break-ins are a city-wide epidemic, we are glad to know our staff made you feel safe and secure. We are committed to representing the brand and am glad you were able to have a comfortable trip. Looking forward to your visit back! More

Herndon, Virginia
1 review
5 of 5 stars Reviewed November 26, 2013

Just returned from a 5 day stay at this hotel. I would strongly recommend it. Having a kitchen was helpful to store some grocery basics. The kitchen bar table was nice to congregate at and work from. Loved having TWO rooms with large screen tv's so my husband could watch his sports and I could watch my dramas. We were... More

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

We certainly thank you for taking the time to comment on your most recent stay and glad to hear you had a great time with us. We strive to make sure our guests are accommodated. We understand how privacy is important - so rest assured when you need to exchange linen or chat at the front desk, we are ready... More

Los Angeles
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 5, 2013

I normally try and find the golden ray of sunshine in every hotel I stay in, I am not able to find one at this time. My family and I stayed here for just one night on the weekend for a wedding. I tried to check in around 11am, and spent 45 minutes searching for the front desk agent, was... More

Was this review helpful? Yes
CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

As a manager of the hotel, I completely understand your concerns from your most recent stay and do apologize for not achieving our own expectations of cleanliness and maintenance. Your comments have not gone unnoticed and have made the necessary efforts into making sure another guest will not be affected by these issues. More

Cincinnati, Ohio
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2013

Just ending a 6 day visit with family. Very satisfied with my stay. My queen suite was very nice. Comfortable bed, bedding, and furniture. Having the kitchen was nice for breakfast and evening snacks. I found the noise level about average for a hotel. I was a little concerned when I saw a school bus unload Saturday night but never... More

Was this review helpful? Yes
CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

We appreciate you taking the time to post your recent stay with us. Yes, we too love our local areas of attractions that make the comforts of home accessible. We know you have many choices on where to stay when traveling into San Antonio, but are glad you chose ours to call your own. Looking forward to meeting with you... More

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Additional Information about Candlewood Suites San Antonio NW Near Seaworld

Also Known As:
Candlewood Suites San Antonio Nw Near Seaworld Hotel
Candlewood Suites San Antonio Nw Near Seaworld Hotel San Antonio
Address: 9502 Amelia Pass, San Antonio, TX 78254
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#89 Business Hotel in San Antonio
#149 Top resorts Hotel in San Antonio
#149 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio NW Near Seaworld 2*
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