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All 352 San Antonio hotels

Candlewood Suites San Antonio NW Near Seaworld

2.0 of 5 Hotel   |   9502 Amelia Pass, San Antonio, TX 78254 (Northwest Side)
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68%
Ranked #151 of 352 hotels in San Antonio
A recent review
5 of 5 stars Reviewed July 9, 2014
FrancineEllyn1978 Cary, North Carolina
  • Overview
  • Reviews (45)
  • Photos (31)
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45 people have reviewed this hotel

Traveler rating
    20
    11
    5
    4
    5
See reviews for
23
2
2
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Cary, North Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 9, 2014

I was stay at another long stay hotel in San Antonio that was dirty, unsafe and the Manager could careless. I decided for my safety alone I should move the staff at Candlewood Suites immediately arranged housing for me where the room was always clean, cleaning, maintenance and front desk staff were pleasant and went out of there wary for... More

Was this review helpful? Yes
Wally T, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Thank you very much for taking the time to comment about your recent stay at the Candlewood Suites by Sea World. This day in age it is very important for travelers to feel comfortable and safe. Safety is definitely something we strive to work on for our guest so that they can enjoy their stay comfortably. We are humbled by... More

Houston, Texas
Top Contributor
284 reviews 284 reviews
175 hotel reviews
319 helpful votes 319 helpful votes
3 of 5 stars Reviewed June 25, 2014

Overall this Candlewood is pretty nice but given that the wifi was useless, I will not be back. When you were connected, it was very slow. That being said, it was difficult to keep a connection for more than ten minutes. I know this was an issue with the hotel, not my equipment….I had no problems at the hotel before,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear pcsanity, Thank you for taking the time to write a review about our hotel. I am pleased with your kind comments regarding our facilities particularly our well equipped suites. On the other hand, it is regrettable that our pillows and the WiFi service that were provided were less than satisfactory. I appreciate you sharing your thoughts on these matter... More

San Antonio
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 28, 2014

Room was very comfortable. Nice accommodations. Small kitchenette was quite handy. Iron, blow dryer, all the necessities. Small store in lobby for snacks. Right off the highway, yet quiet. A small restaurant nearby and a Sonic drive thru for quick food.

Was this review helpful? Yes
Madison, Alabama, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 20, 2014

The staff is very helpful, friendly, and kind. The rooms are clean and comfortable. The pricing is absolutely great. And the location is very convenient. When we checked in, the room was about to be ready and the hotel staff was apologetic and they even offered us free food, whihc was not really necessary. They answered all of our questions... More

Was this review helpful? Yes
Scott D, Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Gokhan S, I do appreciate your review of our hotel. Nothing makes me happier to know that my staff provided you with the level of service that we are known for. I am sorry about your room not being ready when you checked in, but Im glad that we got you checked in, in a timley manor. Please come back... More

Round Rock, Texas
1 review
3 of 5 stars Reviewed March 9, 2014

Nice hotel. Clean rooms, nothing fancy. Staff friendly, some still training. Decent rates. Little worried when posted flyers warn of car break-ins. Had to remove everything from car. Did allow late checkout.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear mparshall, Thank you for taking the time to provide feedback on your stay. It is unfortunate the area surrounding the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Palm Bay, Florida
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2014

The staff are nice and the hotel is a bit basic, but clean, safe and well maintained. And the long term rates are excellent. The beds are comfy and the linens are a step up from ordinary. The Internet service is free and pretty good and there are lots of channels on the TV, including HBO. It is pretty quiet... More

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Irving, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 1, 2014

Stayed here for a trip to seaworld with family and friends. As usual with my reviews here are the good stuff first This hotel is a small, clean property. The rooms are reasonably clean, the accessories are ok and work. The on site store is well stocked and helps with the sudden hunger pangs you get when on a road... More

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Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2014

I have stayed at this hotel several times and each time I am happy I did. Centrally located and great value. I usually stay here with my family because I am about a 10 minute drive from Six Flags or Sea World and great shopping/restaurants. Most recently I stayed for work. My company is doing construction in the area and... More

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Franklin, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed December 29, 2013

My family and I stayed here for three days. No room make ups and had to beg for clean towels. Bottom line, it's a management problem. The staff was very nice. Facility is good, Garbage piled up at end of halls because the housekeeping staff doesnt clean the rooms and the guests have to put it somewhere. Management should see... More

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Thank you for taking the time to post your current stay with us. We are currently in transition of making sure our hotel standards are being met by the utmost sincerest quality. This goes from training to re-training of old and new staff. I can understand it may seem unconventional to go to the desk for exchanging linen; as its... More

Top Contributor
283 reviews 283 reviews
25 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed December 23, 2013

My family and I stayed here on our trip back from Florida after our poor experience with the Candlewood NW Medical Center location in San Antonio. Unlike that experience, this experience was what we expect from the Candlewood brand. We didn't have to worry about our car being broken into like in the other location, the front desk clerks were... More

Was this review helpful? Yes
CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Thank you for taking the time to post your most recent stay with us. Although, the vehicle break-ins are a city-wide epidemic, we are glad to know our staff made you feel safe and secure. We are committed to representing the brand and am glad you were able to have a comfortable trip. Looking forward to your visit back! More

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Additional Information about Candlewood Suites San Antonio NW Near Seaworld

Address: 9502 Amelia Pass, San Antonio, TX 78254
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio NW Near Seaworld 2*
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Also Known As:
Candlewood Suites San Antonio Nw Near Seaworld Hotel San Antonio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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Number of rooms
81

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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