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Candlewood Suites San Antonio NW Near Seaworld

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9502 Amelia Pass, San Antonio, TX 78254
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Candlewood Suites San Antonio NW Near Seaworld
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Candlewood Suites San Antonio NW Near Seaworld
Candlewood Suites San Antonio NW Near Seaworld
Candlewood Suites San Antonio NW Near Seaworld
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50 reviews from our community

Traveler rating
    22
    12
    5
    5
    6
See reviews for
24
4
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (50)
  • Mar-May only
    (13)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (11)
All months
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

I am very impressed with my experience with this hotel. I stayed here for about 4 days. I Had car issues throughout the week, and was stranded in San Antonio until my car would be fixed and it was so refreshing to have been serviced with such grace, and kindness.. The entire staff were extremely helpful!! It felt like home... More 

Was this review helpful? Yes
Stanton L, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear Eva E, It was a pleasure having you with us. Please know that you are always welcome and we'd love to be considered you're home away from home. More 

2 reviews
5 of 5 stars Reviewed March 21, 2015 via mobile

Great hotel with great staffing stayed here numerous of times on the search looking for a home. They have always been very friendly always helpful.I would most definitely recommend this hotel to family and friends.

Was this review helpful? Yes
Stanton L, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear DudaHarris, Thank you for the feedback and continuing to come back to us. We love having you as a guest! More 

Corpus Christi
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 9, 2015

I visited this place in November 2014 and again in Feb 2015. Didn't use the pool or laundry. It was just one night stays. What I like about this place is that there is a Starbucks and restaurants within walking distance of the hotel. Traffic is a drawback right now due to 1604 construction. Price was fair considering typical high... More 

Was this review helpful? Yes
Stanton L, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear Jeff M, We are very glad you enjoyed your stay. Our location does provide convenient access to good food and entertainment options. Unfortunately, the traffic on 1604 can get a little backed up sometimes, but it's a little better when you have a full belly and a good cup of coffee. Look forward to seeing you again soon. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

Me and my husband were asleep in the bed I felt a little itchy. .. my husband felt something bite him. I opened my eyes to a bed bug on my pillow right next to me. ..i scram and jumped out of the bed so did my husband. ..we pulled the sheets to find a nest of them on the... More 

Was this review helpful? Yes 1
Stanton L, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

We are very sorry that you and your husband had that experience. Since you left, we have inspected the entire hotel and not found any additional cases. To insure that it does not happen again, the exterminator has treated your room, the hallway and the all the rooms surrounding. We take the cleanliness of the hotel and safety of our... More 

Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 27, 2014

I debated between average and poor, but decided on poor. I am a travel professional and would not feel comfortable recommending this hotel to clients. The positives: Friendly staff upon check in, spacious room. The negatives: We had booked a 2 queen room and when we arrived we were told that we would have to wait for a room to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear Jennefer24, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you found our room accommodating. On the other hand, I am disappointed that your stay was negatively affected by the room assignment, the condition of the room, specially the bathroom and its amenities and the housekeeping services.... More 

Cary, North Carolina
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

I was stay at another long stay hotel in San Antonio that was dirty, unsafe and the Manager could careless. I decided for my safety alone I should move the staff at Candlewood Suites immediately arranged housing for me where the room was always clean, cleaning, maintenance and front desk staff were pleasant and went out of there wary for... More 

Was this review helpful? Yes 1
Wally T, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Thank you very much for taking the time to comment about your recent stay at the Candlewood Suites by Sea World. This day in age it is very important for travelers to feel comfortable and safe. Safety is definitely something we strive to work on for our guest so that they can enjoy their stay comfortably. We are humbled by... More 

Pearland, Texas
Top Contributor
300 reviews 300 reviews
190 hotel reviews
335 helpful votes 335 helpful votes
3 of 5 stars Reviewed June 25, 2014

Overall this Candlewood is pretty nice but given that the wifi was useless, I will not be back. When you were connected, it was very slow. That being said, it was difficult to keep a connection for more than ten minutes. I know this was an issue with the hotel, not my equipment….I had no problems at the hotel before,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear pcsanity, Thank you for taking the time to write a review about our hotel. I am pleased with your kind comments regarding our facilities particularly our well equipped suites. On the other hand, it is regrettable that our pillows and the WiFi service that were provided were less than satisfactory. I appreciate you sharing your thoughts on these matter... More 

San Antonio
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 28, 2014

Room was very comfortable. Nice accommodations. Small kitchenette was quite handy. Iron, blow dryer, all the necessities. Small store in lobby for snacks. Right off the highway, yet quiet. A small restaurant nearby and a Sonic drive thru for quick food.

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Houston, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 20, 2014

The staff is very helpful, friendly, and kind. The rooms are clean and comfortable. The pricing is absolutely great. And the location is very convenient. When we checked in, the room was about to be ready and the hotel staff was apologetic and they even offered us free food, whihc was not really necessary. They answered all of our questions... More 

Was this review helpful? Yes
Scott D, Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Gokhan S, I do appreciate your review of our hotel. Nothing makes me happier to know that my staff provided you with the level of service that we are known for. I am sorry about your room not being ready when you checked in, but Im glad that we got you checked in, in a timley manor. Please come back... More 

Round Rock, Texas
1 review
3 of 5 stars Reviewed March 9, 2014

Nice hotel. Clean rooms, nothing fancy. Staff friendly, some still training. Decent rates. Little worried when posted flyers warn of car break-ins. Had to remove everything from car. Did allow late checkout.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review

Dear mparshall, Thank you for taking the time to provide feedback on your stay. It is unfortunate the area surrounding the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More 

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