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Candlewood Suites San Antonio N - Stone Oak Area

2.0 of 5
21103 Encino Commons Blvd, San Antonio, TX 78259
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Candlewood Suites San Antonio N - Stone Oak Area
Ranked #144 of 343 hotels in San Antonio
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42 reviews from our community

    Trip type
Traveler rating
    18
    7
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    5
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Date Rating
San Antonio, Texas
1 review
1 of 5 stars Reviewed May 17, 2013 NEW

My wife and I stayed at this hotel for two nights, we can only tell you that this hotel is the dirtiest place where we have ever stayed. I pulled out a drawer to place our clothes inside and there were more than 10 underwares from other guest. The bathroom had hair on the sink and also in the drawers.... More

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Odessa, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 22, 2013

I wont ever stay here again,reserved a room with two beds and a sofa bed,ended up with a queen size bed and a recliner.it was 4 of us in the room! hallways stink i guess cause of all the pets that where at the hotel,room was dirty,i didnt even bother to complain. i had already read the reviews but i... More

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IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review
May 7, 2013

Dear neveragain52, Thank you very much for sharing your experience with us. I am very sorry to hear about the troubles you encountered over the room assignments. Kindly be assured that we that all your comments are being reviewed by the management and actions will be taken accordingly. We appreciate your feedback as this is our best resource for improving... More

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Haskins, Ohio
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 21, 2013 via mobile

I am writing this review as I lay awake in bed at Candlewood Suites while my ears are being pounded with dance club music from a bar just down the hill. Misery. I called down to the front desk to see if we could switch rooms to the side that does not face this bar but unfortunately they are sold... More

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IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review
May 15, 2013

Dear scorpio84ashley, Thank you for taking the time to review our hotel following your recent stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings you have experienced and if your stay was negatively... More

Dallas, Texas
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 20, 2013

So many little things wrong with this hotel: the desk was overwhelmed by the telephone with no time for guests, the room smelled from some sort of heavy, heavy deodorizing spray, the pillowcases stunk from head smell, no spoons (and this was supposed to be a "home away from home") the bed was lumpy, the A/C/Heat didn't work properly, the... More

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See 2 more reviews by itkah for San Antonio
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review
April 3, 2013

Dear itkah, Thank you for taking the time to post your comments. I truly apologize for the not up to par experience you had during you stay with us. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Your comments are being reviewed by the hotel's management and appropriate... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013 via mobile

I would tell any one and everyone to go stay here if they are in san antonio.. This room was so clean and the staff was the best... I could honestly live there in that hotel and be super happy...I have stayed at many places when traveling but this place was beyond the best.. This place was so clean u... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2012 via mobile

My girlfriend and I stayed here while in town from Dallas for a bowling tournament. As has been our experience with Candlewood Suites, this property did not disappoint. From the warm welcome to the amazing view from atop the hill, our stay was convenient and comfortable. The lobby and our room was spacious, neat and well organized. The courteous front... More

Was this review helpful? Yes 1
San Antonio, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2012

I stayed in Nov for 1 night and they totally took care of me. The room was perfect and clean. I am in process of a possible move so I came to check things out in Bulverde and this hotel was so eeasy to get to. I may need to stay for a few month soon and if I do... More

Was this review helpful? Yes 1
See 2 more reviews by Ellie S for San Antonio
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2012

I found a number of these relatively new Candlewood Suites around San Antonio. This property (about 4 years old) in the Stone Oak area just north of the airport off highway 281 and is literally on a high hill. The rooms have a well equipped mini kitchen handy for long term stays. Great bed, flat panel TV, cozy bathroom, large... More

Was this review helpful? Yes 1
Tusc
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

I always stay at this hotel now that I return to this area frequently. I love the staff and the room set up. It is ideal for one night stays or much longer. This is the best hotel I have stayed in for the price paid.

Was this review helpful? Yes
San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed September 28, 2012

I've had a very good experience with this hotel. I don't have time to look for a permanent residence right now, so this is an ideal place for me, right near my work. The staff has been very helpful and I haven't found it to be noisy at night or lacking any of the amenities that I need. The laundry... More

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Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Also Known As:
Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio
Candlewood Suites San Antonio n - Stone Oak Area Hotel
Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#74 Business Hotels in San Antonio
Price Range: $
Hotel Class:2 star (2*)
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