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All 352 San Antonio hotels

Candlewood Suites San Antonio N - Stone Oak Area

2.0 of 5 Hotel   |   21103 Encino Commons Blvd, San Antonio, TX 78259
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58%
Ranked #183 of 352 hotels in San Antonio
A recent review
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  • Reviews (57)
  • Photos (53)
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57 people have reviewed this hotel

Traveler rating
    25
    7
    6
    6
    13
See reviews for
16
2
9
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Murrayville
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Wow wee, where to start. First off let me say that I made this reservation at the same time I made the reservation for Candlewood Suites, New Braunfels, TX and had never used this chain before. I recommend reading my review of this chain there first, but this review is based solely on this hotel and my experience there. Chain... More

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Steven N, First we would like to apologize for the inconvenience you had during your stay. You comments are taken very seriously and we will approach the issues you mentioned above and take action. Here, at Candlewood Suites we strive for full guest satisfaction. We will make sure this issues get taken care of. Thank you for taking the... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for 2 weeks with my family and it was an overall nice experience. However one of our luggage went missing when we were moving our stuff from room to car while checking out. When we realized and enquired with the hotel, we kept asking them for 2 days, we were always told that they are... More

Was this review helpful? Yes 1
Manvel, Texas
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in town for a funeral and needed to stay the night. I called them at 9:00 pm and they were completely booked except for one room. It was the only place nearby that would give me a room at such late notice and were so nice, they told me not to hurry, they would be there waiting for... More

Was this review helpful? Yes 1
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Jill H, We would like to thank you for taking the time on writing a review about our property. We sure like to know how well our services are provided and that we have staff members going out of their way to satisfy a guest. We wish you well and hope to see you back. More

San Diego, California
1 review
1 of 5 stars Reviewed May 22, 2014

This hotel has bed bugs. It smells terrible. And it looks like it is going to fall apart. The workout room is a joke. Sweat stains. Their "pantry" is also a joke. They are right next to a loud loud bar/club that blasts music and keeps you awake. The morning I left, there were guests in the lobby upset that... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Lauren N, Thank you for taking time to leave a review of our property. We certainly regret the overall dissatisfaction you had experienced during your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take... More

Oklahoma City, Oklahoma
Top Contributor
56 reviews 56 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 20, 2014 via mobile

I stayed here for one night, cashed-in some rewards points instead of paying for the room. Candlewood Suites are the "extended stay" branch of IHG, so no free breakfast. But, the place is very clean, the rooms are HUGE with full kitchens, and the "shop" inside the lobby is well-stocked. No complaints at all, and I would certainly stay here... More

Was this review helpful? Yes
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Jeff S, We certainly thank you for using your IHG Rewards points at our hotel. Here at Candlewood Suites we try to make the hotel as comfortable for our guests as possible. Thank you for the review. We hope to see you back soon. More

Rigby, Idaho
Top Contributor
176 reviews 176 reviews
170 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 3, 2014

This Candlewood Suites property is a basic extended stay property. It lacks many amenities that are standard on other hotels, namely there is no pool, no daily maid service, and no breakfast available. It's great however if you simply want to keep to yourself, not be disturbed by housekeeping, and need a place to sleep for the night. I find... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear ajnuff, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and cleanliness. However, We’re sorry about the bathroom condition, business center equipment and the room air conditioning. We will address these issues. I assure you the feedback of our... More

Waco, Texas
2 reviews
5 of 5 stars Reviewed November 7, 2013 via mobile

From check-in until I checked out, everything about my stay was wonderful. Because of my profession, I spend several nights a week in hotels and am used to 'the norm' for mid-priced places.... this CW was not 'the norm'. The sweet lady (tiffany?) at the front desk greeted me with a smile and made me feel very much at home,... More

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear JaysonPChapman, We would like to thank you for your staying at our hotel and we appreciate your positive feedback. Our goal at Candlewood Suites is to make every guest like they are at home. We hope to see you back soon! More

Tulsa
1 review
5 of 5 stars Reviewed November 4, 2013 via mobile

From the moment I arrived, I was treated like family. The staff was so accommodating and Joe the manager went out of his way to ensure that my room and stay was perfect. I would recommend this hotel for business and leisure!

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Joel E, It is great to hear that our staff is doing such a good job at accommodating our guests. We thank you for staying at our hotel. Your review is greatly appreciated. We hope to see you back soon. More

Las Vegas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2013

I stayed here because it was the closest hotel to where my family lives. When I arrived I was disturbed by the dark parking lot and the dirty lobby but I checked in anyway because it was late and I was tired. I got to the "suite" which had a very tattered bedspread and dirty refrigerator. The drawers in the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear frequenttravler2013, Thank you for taking the time to write us a review regarding your recent stay. Our goal is to provide an excellent guest experience however it is unfortunate that we weren't able to do so on this occasion due to the service received and condition of the room you were given. Your feedback is very important to us... More

Ardmore
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 21, 2013

I am currently in San Antonio on long term business. Candlewood Suites is an excellent choice for those that need an extended stay option. The staff has been wonderful to my group, starting from the front desk staff to Joe, the sales manager. They have been very accommodating to our needs. The rooms are nice and clean on every trip.... More

Was this review helpful? Yes
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Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio N - Stone Oak Area 2*
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Also Known As:
Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#183 Top resorts Hotel in San Antonio #183 Luxury Hotel in San Antonio
Hotel Class
Number of rooms
113

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