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Candlewood Suites San Antonio N - Stone Oak Area

2.0 of 5 21103 Encino Commons Blvd, San Antonio, TX 78259
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Candlewood Suites San Antonio N - Stone Oak Area
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Candlewood Suites San Antonio N - Stone Oak Area
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62 reviews from our community

Traveler rating
    28
    7
    7
    6
    14
See reviews for
18
2
10
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (62)
  • Mar-May only
    (12)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (6)
All months
1 review
1 of 5 stars Reviewed 2 weeks ago

Careful, this hotel did a bait & switch. My assistant booked a standard suite ($104.99/night) for myself and another employee. When I arrived, the front desk told me that I booked a queen studio ($94.99/night) so that is all I could get. When my assistant called the next morning to provide the conf#, the front desk told her that the... More 

Was this review helpful? Yes
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Jim and Joanna, We are so sorry you had a bad experience with our establishment for not getting the correct room type. We did everything we could to accommodate your stay. Our hotel tried contacting you and your assistant Joanna throughout the day so we could rectify the issue immediately, but did not receive a call back until the... More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2014

I travel routinely around the country. This hotel has stood out as one in which the staff truly made me feel at home. This attitude made my numerous trips more pleasant then the norm. They truly do care

Was this review helpful? Yes 1
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Paul, Thank you for leaving feedback about your experience at the Candlewood Suites. We are pleased to know you had an overall pleasant stay with us and hope you will consider us your home away from home soon! Once again thank you and we hope to see you on your next visit. Alexandria Andrea General Manager More 

Houston
Top Contributor
121 reviews 121 reviews
51 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed October 19, 2014

My family reserved two rooms for one night while attending a nearby wedding. We were both very satisfied with our rooms in all regards. We had been traveling with a cooler, so it was really nice to have a nice big fridge to keep things cold. We were told at check-in that the housekeeping service only came once a week,... More 

Was this review helpful? Yes
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Jperkin1, Thank you for taking the time to leave your feedback about the Candlewood Suites Stone Oak! We are located in a central location in San Antonio, which has so many options for shopping and dining. We appreciate your business and hope to see you again in the future. Thank you, Alexandria Andrea General Manager More 

Contributor
15 reviews 15 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 27, 2014

Really nice accommodations in the northeast side. Need a car for the area, but pretty central on the 281 strip. While you are in the area make a stop at the huge HEB very near. Many restaurants within a mike or two.

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Nancy G, Thank you for taking the time to submit such a wonderful review on our hotel! We are glad our location was beneficial to you! We hope to see you again soon in your future travels! Hotel Management More 

Le Roeulx, Belgium
Top Contributor
108 reviews 108 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 8, 2014

Stayed here with IHG points for free. Had no idea going into it that it is a self proclaimed extended stay hotel. The room was good with a very reliable air conditioner and the room was equipped with a kitchenette. Free laundry on the main floor. The biggest disappointment was the complete lack of a continental breakfast. Their reason is... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Guest, Thank you for your visit at Candlewood Suites. We are very sorry for your disappointment about our extended stay hotel. We hope we made up for it with other amenities that that hotel offers. We hope to see you again in the future. More 

Murrayville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2014

Wow wee, where to start. First off let me say that I made this reservation at the same time I made the reservation for Candlewood Suites, New Braunfels, TX and had never used this chain before. I recommend reading my review of this chain there first, but this review is based solely on this hotel and my experience there. Chain... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Steven N, First we would like to apologize for the inconvenience you had during your stay. You comments are taken very seriously and we will approach the issues you mentioned above and take action. Here, at Candlewood Suites we strive for full guest satisfaction. We will make sure this issues get taken care of. Thank you for taking the... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 1, 2014

I stayed in this hotel for 2 weeks with my family and it was an overall nice experience. However one of our luggage went missing when we were moving our stuff from room to car while checking out. When we realized and enquired with the hotel, we kept asking them for 2 days, we were always told that they are... More 

Was this review helpful? Yes 1
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Guest, We apologize for the inconvenience you had during your stay. Your comments are taken seriously and we will address the issue with our staff. Thank you for staying at Candlewood Suites. More 

Manvel, Texas
Senior Contributor
24 reviews 24 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 28, 2014

I was in town for a funeral and needed to stay the night. I called them at 9:00 pm and they were completely booked except for one room. It was the only place nearby that would give me a room at such late notice and were so nice, they told me not to hurry, they would be there waiting for... More 

Was this review helpful? Yes 1
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Jill H, We would like to thank you for taking the time on writing a review about our property. We sure like to know how well our services are provided and that we have staff members going out of their way to satisfy a guest. We wish you well and hope to see you back. More 

San Diego, California
1 review
1 of 5 stars Reviewed May 22, 2014

This hotel has bed bugs. It smells terrible. And it looks like it is going to fall apart. The workout room is a joke. Sweat stains. Their "pantry" is also a joke. They are right next to a loud loud bar/club that blasts music and keeps you awake. The morning I left, there were guests in the lobby upset that... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Lauren N, Thank you for taking time to leave a review of our property. We certainly regret the overall dissatisfaction you had experienced during your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take... More 

Oklahoma City, Oklahoma
Top Contributor
62 reviews 62 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed May 20, 2014 via mobile

I stayed here for one night, cashed-in some rewards points instead of paying for the room. Candlewood Suites are the "extended stay" branch of IHG, so no free breakfast. But, the place is very clean, the rooms are HUGE with full kitchens, and the "shop" inside the lobby is well-stocked. No complaints at all, and I would certainly stay here... More 

Was this review helpful? Yes
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Jeff S, We certainly thank you for using your IHG Rewards points at our hotel. Here at Candlewood Suites we try to make the hotel as comfortable for our guests as possible. Thank you for the review. We hope to see you back soon. More 

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Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio N - Stone Oak Area 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio

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