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All 347 San Antonio hotels

Candlewood Suites San Antonio N - Stone Oak Area

2.0 of 5 Hotel   |   21103 Encino Commons Blvd, San Antonio, TX 78259
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Ranked #179 of 347 hotels in San Antonio
A recent review
3 of 5 stars Reviewed February 3, 2014
ajnuff Rigby, Idaho
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52 people have reviewed this hotel

Traveler rating
    23
    7
    5
    5
    12
See reviews for
15
2
8
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Rigby, Idaho
Top Contributor
160 reviews 160 reviews
154 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed February 3, 2014

This Candlewood Suites property is a basic extended stay property. It lacks many amenities that are standard on other hotels, namely there is no pool, no daily maid service, and no breakfast available. It's great however if you simply want to keep to yourself, not be disturbed by housekeeping, and need a place to sleep for the night. I find... More

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IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear ajnuff, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and cleanliness. However, We’re sorry about the bathroom condition, business center equipment and the room air conditioning. We will address these issues. I assure you the feedback of our... More

Waco, Texas
2 reviews
5 of 5 stars Reviewed November 7, 2013 via mobile

From check-in until I checked out, everything about my stay was wonderful. Because of my profession, I spend several nights a week in hotels and am used to 'the norm' for mid-priced places.... this CW was not 'the norm'. The sweet lady (tiffany?) at the front desk greeted me with a smile and made me feel very much at home,... More

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Tulsa
1 review
5 of 5 stars Reviewed November 4, 2013 via mobile

From the moment I arrived, I was treated like family. The staff was so accommodating and Joe the manager went out of his way to ensure that my room and stay was perfect. I would recommend this hotel for business and leisure!

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Las Vegas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 1, 2013

I stayed here because it was the closest hotel to where my family lives. When I arrived I was disturbed by the dark parking lot and the dirty lobby but I checked in anyway because it was late and I was tired. I got to the "suite" which had a very tattered bedspread and dirty refrigerator. The drawers in the... More

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IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear frequenttravler2013, Thank you for taking the time to write us a review regarding your recent stay. Our goal is to provide an excellent guest experience however it is unfortunate that we weren't able to do so on this occasion due to the service received and condition of the room you were given. Your feedback is very important to us... More

Ardmore
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 21, 2013

I am currently in San Antonio on long term business. Candlewood Suites is an excellent choice for those that need an extended stay option. The staff has been wonderful to my group, starting from the front desk staff to Joe, the sales manager. They have been very accommodating to our needs. The rooms are nice and clean on every trip.... More

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Top Contributor
73 reviews 73 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 15, 2013

Large rooms with usual amenities but no on site breakfast. Very new in 2013. Good value and close to our meetings. Do like breakfast in hotel to save time, and expense, but not part of this chains offering.

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Edinburg
1 review
5 of 5 stars Reviewed July 31, 2013

First impression is very important, as we walk in the hotel I quickly notice the cleanliness of this hotel. We really enjoyed our stay here. The room was clean and comfortable. We would recommend this hotel to our family and friends and would stay here again. The staff were very friendly and helpful. We really enjoyed the clean pool. Over... More

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San Francisco
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed July 23, 2013

Dirty rooms, flea bites, reeks of pets/pet urine when you walk in. Called directly & reserved 2 doubles. Upon arrival, tried to put us in 2 singles. Had to wait around few hours for rooms. Over half gym equipment didn’t work (with signs saying BROKEN). 2 front desk attendants were GREAT (not their fault the hotel sucks & I'm sure... More

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GMsatBV, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear angel_esq, I want to start by saying that I am sorry you had the experience with our hotel. I would have honored a 2:00pm check out for you without hesitation. I apologize on behalf of my staff for the complete lack of service that you experienced. As a pet friendly hotel we do try to keep our hotel free... More

Cedar Rapids, Iowa
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 19, 2013

I am appalled and will never stay at another Candlewood again. My gripes... no soap... dogs a barking for hours... dirty... and shabby. I think this is a relatively new establishment but its totally run down already. . It's a little funny, I took the stairs this morning and noticed a trail of caked mud to the 2nd floor... when... More

Was this review helpful? Yes 1
GMsatBV, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear NEARBOLT, I am very sorry to hear that you encountered so many issues at our hotel. That is not how I would like for any guest to see the Candlewood Suites. We are a pet friendly hotel and I do apologize that you experienced dogs barking for hours or mud throughout the staircases. I have taken your comments to... More

Sierra Vista, Arizona
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 24, 2013

Dirty, dirty, dirty. I stayed four nights and can honestly say it will be my last night in a Candlewood Suites property. As I walked through the door my feet almost stuck to the floor. Although the floor looked clean it was not. I told the front desk about the entry floor and the bathroom floor and they said someone... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear HuaAZ, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

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Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Also Known As:
Candlewood Suites San Antonio n - Stone Oak Area Hotel
Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio
Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#179 Luxury Hotel in San Antonio
#179 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio N - Stone Oak Area 2*
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