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All 353 San Antonio hotels

Candlewood Suites San Antonio N - Stone Oak Area

2.0 of 5 Hotel   |   21103 Encino Commons Blvd, San Antonio, TX 78259
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57%
Ranked #180 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 2 weeks ago
Nancy G
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59 reviews from our community

Traveler rating
    26
    7
    7
    6
    13
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17
2
10
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really nice accommodations in the northeast side. Need a car for the area, but pretty central on the 281 strip. While you are in the area make a stop at the huge HEB very near. Many restaurants within a mike or two.

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Le Roeulx, Belgium
Top Contributor
94 reviews 94 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 8, 2014

Stayed here with IHG points for free. Had no idea going into it that it is a self proclaimed extended stay hotel. The room was good with a very reliable air conditioner and the room was equipped with a kitchenette. Free laundry on the main floor. The biggest disappointment was the complete lack of a continental breakfast. Their reason is... More

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Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Guest, Thank you for your visit at Candlewood Suites. We are very sorry for your disappointment about our extended stay hotel. We hope we made up for it with other amenities that that hotel offers. We hope to see you again in the future. More

Murrayville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 27, 2014

Wow wee, where to start. First off let me say that I made this reservation at the same time I made the reservation for Candlewood Suites, New Braunfels, TX and had never used this chain before. I recommend reading my review of this chain there first, but this review is based solely on this hotel and my experience there. Chain... More

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Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Steven N, First we would like to apologize for the inconvenience you had during your stay. You comments are taken very seriously and we will approach the issues you mentioned above and take action. Here, at Candlewood Suites we strive for full guest satisfaction. We will make sure this issues get taken care of. Thank you for taking the... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 1, 2014

I stayed in this hotel for 2 weeks with my family and it was an overall nice experience. However one of our luggage went missing when we were moving our stuff from room to car while checking out. When we realized and enquired with the hotel, we kept asking them for 2 days, we were always told that they are... More

Was this review helpful? Yes 1
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Guest, We apologize for the inconvenience you had during your stay. Your comments are taken seriously and we will address the issue with our staff. Thank you for staying at Candlewood Suites. More

Manvel, Texas
Senior Contributor
21 reviews 21 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2014

I was in town for a funeral and needed to stay the night. I called them at 9:00 pm and they were completely booked except for one room. It was the only place nearby that would give me a room at such late notice and were so nice, they told me not to hurry, they would be there waiting for... More

Was this review helpful? Yes 1
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Jill H, We would like to thank you for taking the time on writing a review about our property. We sure like to know how well our services are provided and that we have staff members going out of their way to satisfy a guest. We wish you well and hope to see you back. More

San Diego, California
1 review
1 of 5 stars Reviewed May 22, 2014

This hotel has bed bugs. It smells terrible. And it looks like it is going to fall apart. The workout room is a joke. Sweat stains. Their "pantry" is also a joke. They are right next to a loud loud bar/club that blasts music and keeps you awake. The morning I left, there were guests in the lobby upset that... More

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IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Lauren N, Thank you for taking time to leave a review of our property. We certainly regret the overall dissatisfaction you had experienced during your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take... More

Oklahoma City, Oklahoma
Top Contributor
59 reviews 59 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 20, 2014 via mobile

I stayed here for one night, cashed-in some rewards points instead of paying for the room. Candlewood Suites are the "extended stay" branch of IHG, so no free breakfast. But, the place is very clean, the rooms are HUGE with full kitchens, and the "shop" inside the lobby is well-stocked. No complaints at all, and I would certainly stay here... More

Was this review helpful? Yes
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Jeff S, We certainly thank you for using your IHG Rewards points at our hotel. Here at Candlewood Suites we try to make the hotel as comfortable for our guests as possible. Thank you for the review. We hope to see you back soon. More

Rigby, Idaho
Top Contributor
179 reviews 179 reviews
173 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed February 3, 2014

This Candlewood Suites property is a basic extended stay property. It lacks many amenities that are standard on other hotels, namely there is no pool, no daily maid service, and no breakfast available. It's great however if you simply want to keep to yourself, not be disturbed by housekeeping, and need a place to sleep for the night. I find... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear ajnuff, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and cleanliness. However, We’re sorry about the bathroom condition, business center equipment and the room air conditioning. We will address these issues. I assure you the feedback of our... More

Waco, Texas
2 reviews
5 of 5 stars Reviewed November 7, 2013 via mobile

From check-in until I checked out, everything about my stay was wonderful. Because of my profession, I spend several nights a week in hotels and am used to 'the norm' for mid-priced places.... this CW was not 'the norm'. The sweet lady (tiffany?) at the front desk greeted me with a smile and made me feel very much at home,... More

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear JaysonPChapman, We would like to thank you for your staying at our hotel and we appreciate your positive feedback. Our goal at Candlewood Suites is to make every guest like they are at home. We hope to see you back soon! More

Tulsa
1 review
5 of 5 stars Reviewed November 4, 2013 via mobile

From the moment I arrived, I was treated like family. The staff was so accommodating and Joe the manager went out of his way to ensure that my room and stay was perfect. I would recommend this hotel for business and leisure!

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Joel E, It is great to hear that our staff is doing such a good job at accommodating our guests. We thank you for staying at our hotel. Your review is greatly appreciated. We hope to see you back soon. More

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Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio N - Stone Oak Area 2*
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Also Known As:
Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio

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