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SpringHill Suites by Marriott San Antonio Downtown

3.0 of 5 524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Fiesta Suites San Antonio Riverwalk)
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SpringHill Suites by Marriott San Antonio Downtown
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SpringHill Suites by Marriott San Antonio Downtown
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206 reviews from our community

Traveler rating
    92
    58
    29
    16
    11
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36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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There are newer reviews for SpringHill Suites by Marriott San Antonio Downtown
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New Brunswick
Top Contributor
87 reviews 87 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 10, 2011

Room are spacious. Could stand some upgrading. Staff is courteous. Room service is not entirely dependable.

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

I am glad that the staff helped make your trip a little more pleasurable. I would however like to discuss with you the issue that occured with your room service order. I assure you this is not typical of our Food and Beverage Staff, and any feedback you could provide would be a valuable training tool at our next department... More 

Boston, MA
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2011

I am staying at the Four Points for the BC symposium. I chose this hotel because it's 3 blocks from the convention center. I have had a great experience and will definitely be back! Check in was smooth and the staff has been so helpful with recommendations. They know the best restaurants and shops. Getting a local's suggestions for the... More 

Was this review helpful? Yes 1
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Glad we could point you in the right direction! San Antonio offers so many wnderful attractions, and we train our staff to be informed of the latest happenings just for guests such as yourself! I find even when I travel to other cities, that the locals always know the best places! The Tower does provide a breath taking view. I... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed December 9, 2011

I travel often for work and am used to having to choose between affordability and 5-star service, but the Four Points delivered both. The attitude of the staff -- from the lobby to our room -- was friendly and helpful, of a type you usually find at pricier places. Also, the location put us close to everything we wanted to... More 

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

It was wonderful to read that you had such a great experience at our hotel! Our mission is to provide the same service you would come to expect at a larger, pricer hotel as you stated. We offer all of the same comforts at half of the cost. We try to pass on every savings we can to our valued... More 

houston
1 review
5 of 5 stars Reviewed December 8, 2011

I felt right at home. Will definitely be my first choice on my next trip to San Antonio, TX

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Blanco
1 review
5 of 5 stars Reviewed December 8, 2011

Recently attended a meeting at the Four Points Downtown and even though I'm within driving distance of San Antonio I decided to stay at the hotel and it was the right decision from the start. The front desk staff was welcoming, hospitable and always checking on me each time I passed the desk. I stayed on a Wednesday night and... More 

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Thank you for your review! I am excited to know you could join us at the reception! As you mentioned, just as a thank you to our guests, we host this event every Wednesday from 5:30 to 6:30. All of our managment staff is out on the floor with the guests serving complementary wine, beer, and appetizers. We look forward... More 

Nagoya, Japan
1 review
5 of 5 stars Reviewed December 7, 2011

So comfortable, good food, accomodations. Sales lady Melonie did everything to make event happen smooth and perfect. Worked with her for two months before coming. Everything we expected and more. Desk workers so nice. Will come back again next year. Rooms very nice and my group slept very well even with time changes. Thank you Sheraton Four Points.

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

So glad to hear you enjoyed your stay! Thank you for taking the time to write your review! It pleases me to know that our staff is providing great guest service. I have shared your comments with Melanie and the Front Desk Staff. We look forward to your return next year! More 

Dallas, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 6, 2011

We stayed 2 nights and were very pleased with the hotel. It is not right on the river walk but walking distance and walking distance to the Alamo and Hemisphere Tower. After considering quite a few hotels, I am very pleased that we chose to stay at Four Points and would stay there again. We felt safe, hotel was clean,... More 

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

So glad you enjoyed your stay! We are just a few steps from the Riverwalk, but as you said it's a short walk. The iPod docking stations are a nice touch that we added recently. We do want you to have all of the comfort of home while traveling! We also added new microwaves to each room this week, and... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed December 4, 2011

We came to San Antonio for work and found the Four Points hotel to not only be very affordable and close to the River Walk but the people truly made a difference. We came without requesting an early check-in and the housekeeping staff was very accommodating as they made sure our rooms available within minutes of our arrival. The front... More 

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Thank you so much for your review! I am so pleased to hear that you enjoyed your stay! The staff are truly what makes the experience here enjoyable. They will go out of their way to ensure that our guests have everything they need during their stay. Our check in time is 3 pm, but the housekeeping staff will work... More 

Sahuarita, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 29, 2011

I came to San Antonio for work and had to find a place for my co-workers and I to stay while here. I visited nearly all of the hotels along the River Walk, and choose the Four Points Sheraton-Downtown. The hotel is literally a 5-minute walk to the heart of the River Walk, and just 5-minutes from the historic King... More 

Was this review helpful? Yes 2
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

What an amazing review! Thank you so much for taking so much time and care in your words. I have shared them with Melanie, Stephanie, Billy, the housekeeping staff, and everyone else. Guests such as yourself are the reason we love what we do! As you have come to know, we welcome our guests as friends. We provide a service... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2011 via mobile

I experience great service at this hotel. I booked through expedia and I got a great price and great value, the front desk staff specialy Julie was fantastic... I recommend this hotel

Was this review helpful? Yes
MarshallTullosGM, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Thank you so much for your wonderful review! I have shared your comments with Julie, and she was very happy to read your kind words as well. Guest satisfaction is what we strive for, so knowing that it was accomplished during your stay brings us a great sense of pride! We hope to serve you again very soon! More 

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Additional Information about SpringHill Suites by Marriott San Antonio Downtown

Address: 524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Fiesta Suites San Antonio Riverwalk)
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott San Antonio Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
4 Points By Sheraton San Antonio Downtown
Four Points By Sheraton San Antonio Downtown Hotel San Antonio

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