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All 352 San Antonio hotels

SpringHill Suites by Marriott San Antonio Downtown

3.0 of 5 Hotel   |   524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Fiesta Suites San Antonio Riverwalk)
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Ranked #126 of 352 Hotels in San Antonio
A recent review
4 of 5 stars Reviewed March 15, 2014
Trudy P Coleman
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for SpringHill Suites by Marriott San Antonio Downtown
See the most recent reviews
Coleman
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed here two nights when we came to San Antonio to see The Alamo and The Riverwalk. This hotel is close to both so we could walk where we wanted to go. The room was large with a living room with another TV and couch. Beds were fine, room was very clean but the bathroom needed an update which... More 

Was this review helpful? Yes 3
Austin, Texas
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 12, 2014

We had a groupon for two nights. The main reason we wanted to stay here was because of the heated pool, boy were we disappointed we asked twice about the pool and the heat. The first front desk clerk told us it was being cleaned, the second one told us the heat was on in the pool we went out... More 

Was this review helpful? Yes 1
Thomasville, Georgia
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2014

We drove by the hotel a couple of times before stopping. The facility is due to be remodeled and has its sign covered. We had a coupon for a bargain night, which the inn keeper honored after reading all the fine print on it. (Being septuagenarians we take advantage of specials.) The inn appeared old, almost European, but very nice.... More 

Was this review helpful? Yes 3
Rob P, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Tiny Tommy, Thank you very much for your most recent stay with us. We certainly appreciate you taking the time to share your positive experience with us. I do sincerely apologize about the sign. We are still waiting for the historic commission to approve the temporary sign that announces our name. As you know we are in a very historic... More 

Annapolis, Maryland
Top Contributor
53 reviews 53 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 3, 2014 via mobile

Hotel is in process from changing from Four Points to Spring Hill Suites. The rooms are spacious and furniture is fairly new. Beds comfortable. Shower water pressure is good. Takes a while to get hot water to get to end of hall where my room was. Room has fridge and small microwave. Includes complimentary breakfast. Hallways are worn out. Need... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed December 10, 2013

Whoever it may concern, Brittney at the front desk is an absolutely wonderful person. She helped me with my reservation and was very friendly with information needed for me to get around town. An all around good person that I would love to have as my employee. You are very lucky to have her. Thank you, Ben West

Was this review helpful? Yes
Rob P, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Dear Ben W, Thank you very much for taking the time to provide us with your positive experience during your stay with us. I cannot agree with you more, that we are definitely lucky to have Brittany here at the Four Points Downtown. She is defintiely a special team member and I will share your comments with her. Thank you... More 

Fort Worth, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 2, 2013

I stayed at this hotel recently for two nights. The reason I chose was because of its location and respectable name (Sheraton). Unfortunately, my experience was no good. First of all, the hotel building has no sound isolation at all. You can hear people talking even at the end of the corridor or you can hear flushes coming from lower... More 

Was this review helpful? Yes 3
Rob P, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Dear Adam8513, I appreciate you taking the time to share your experience with us at our hotel. I do truly apologize for the inconvenience you experienced at the property. We are making changes to both the physical plant and the customer service environment to assist in eliminating the issues you exeprienced last month at our property. These are changes that... More 

New York City, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 26, 2013

Really disappointed by this place - I've been a Starwood rewards member since 2005, and I've stayed at many Four Points in the past. In fact, whenever possible, I stay at a Starwood Hotel b/c of the rewards program (which may just get switched to different chain soon given a few recent disappointing experiences). I was supposed to stay 4... More 

Was this review helpful? Yes
Mel_Garber, Starwood Hotels at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Dear monkey1001, Thank you for taking the time to share your feedback about our hotel based on yuor recent stay. We also want to thank you for your loyalty as an SPG member and let you know we truly value your continued business as well as your feedback. We are disappointed to hear your stay with us was less than... More 

Vancouver, Canada
Top Contributor
66 reviews 66 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 17, 2013

I think we may have gotten an upgrade. If not then it was a good sized room. Nice pool area. Cannot comment on the food or gym facilities as we did not eat there but the service at the desk was good. Great location, easy walk to the river walk and the Alamo. Not too many good restaurants nearby that... More 

Was this review helpful? Yes
Mel_Garber, Starwood Hotels at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

We appreciate your positive feedback bout our hotel based on your recent stay. We are pleased to hear you enjoyed our hotel accommodations and hope to welcome you back on your next visit to the area. More 

Carson City, NV
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 28, 2013

Well, our first impression of this hotel was not the greatest. The lobby is not impressive; I think they need to rethink the decorating. But the worse impression was that the carpet in the hall way in the lobby/first floor and third floor was filthy. Quite disturbing since it is such an easy fix. However, our room was pretty nice;... More 

Was this review helpful? Yes 1
Mel_Garber, Starwood Hotels at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Thank you for your positive feedback about our hotel based on your recent stay. We hope to welcome you back in the near future! More 

Baltimore, Maryland
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 23, 2013

Was here for pleasure and I have to say we had a great time. Checking in was easy, the room was very comfortable and had everything we needed. The bar area was great and the bartender was very helpful. People was very friendly. Was within walking distance to the Riverwalk. That place is off the hook. Loved my stay at... More 

Was this review helpful? Yes
Rob P, General Manager at SpringHill Suites by Marriott San Antonio Downtown, responded to this review

Dear kenneygirl, Thank you very much for taking the time to share your positive experience with the Trip Advisor community. We are very happy that you enjoyed your stay with us and we certainly hope to be your choice again if you make it back to San Antonio in the future. Our staff will be glad to hear that they... More 

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Additional Information about SpringHill Suites by Marriott San Antonio Downtown

Address: 524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Fiesta Suites San Antonio Riverwalk)
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites by Marriott San Antonio Downtown 3*
Number of rooms: 116
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Also Known As:
4 Points By Sheraton San Antonio Downtown
Four Points By Sheraton San Antonio Downtown Hotel San Antonio

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