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All 351 San Antonio hotels

Fiesta Suites San Antonio Riverwalk

3.0 of 5 Hotel   |   524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Four Points by Sheraton) (East Side)
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Ranked #122 of 351 hotels in San Antonio
A recent review
3 of 5 stars Reviewed June 10, 2014
DTrevinotx Bertram, Texas
  • Reviews (199)
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199 people have reviewed this hotel

Traveler rating
    90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Rotterdam, The Netherlands
1 review
2 of 5 stars Reviewed 1 week ago

As we arrived in the hotel,River walk suites, we saw the name was changed and that a contruction was going on, so no pool (it was very hot) Swimming pool in a another hotel was offered but is no solution after a day in the city to go by car, allmost 2 ml. The entrance was the back door.. The... More

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Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

Chris T thank you for reaching out to us. Let me begin by once again apologizing for your disappointing visit during our renovation. Although we are excited at the great changes coming soon, I know that it must be frustrating to find a place in this condition. As we discussed on your check out day, I will definitely make sure... More

Bertram, Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 10, 2014

There is little to no parking at this hotel, then we went to check in and our room was not available at 4:30PM we were tired and just wanted to place our things in the room, rest a bit then go out to eat and walk the Riverwalk. The clerk suggested we go eat then come back and the room... More

Was this review helpful? Yes
Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

DTrevinotx Thank you for your feedback. According to the dates of your stay, you were with us back in February. We have made several changes since then to better accommodate our guests and provide them with a more efficient and service oriented experience. Additionally our hotel is currently undergoing a complete renovation of public space, pool, bar and sleeping rooms... More

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed May 26, 2014

First impression from outside was not good. Then as I walked through the hallway to the reception area it didn't get any better. When we got to our room it was a bit better but the hotel is quite lonely, go figure. The elevator we were about to go in broke down, thank God we didn't go in it! I... More

Was this review helpful? Yes 1
Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

I appreciate you taking the time to share your experience with us at our hotel. I do truly apologize for the inconvenience you experienced at the property. We are making changes to both the physical plant and the customer service environment to assist in eliminating the issues you exeprienced last month at our property. The upcoming changes to the hotel... More

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 13, 2014 via mobile

Stayed at this hotel with a group of women for a conference at convention center. Pros: easy walk to convention center, Walking distance to river walk and River Center mall, Comfortable bed, couch, refrigerator, good price CONS immediate neighborhood not great at night, free breakfast not that great, doing renovations so loud and noisy during the day, pool closed Would... More

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Edinburg, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 17, 2014

So to begin with we had a little problem finding the place. They had NO signs whatsoever to signify what the place was and then tried getting in a little early but couldn't. When we showed up again about an hour after check in time we got our room, but not what we reserved. We had reserved room with 2... More

Was this review helpful? Yes 1
Coleman
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed here two nights when we came to San Antonio to see The Alamo and The Riverwalk. This hotel is close to both so we could walk where we wanted to go. The room was large with a living room with another TV and couch. Beds were fine, room was very clean but the bathroom needed an update which... More

Was this review helpful? Yes 2
Austin, Texas
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 12, 2014

We had a groupon for two nights. The main reason we wanted to stay here was because of the heated pool, boy were we disappointed we asked twice about the pool and the heat. The first front desk clerk told us it was being cleaned, the second one told us the heat was on in the pool we went out... More

Was this review helpful? Yes 1
Thomasville, Georgia
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2014

We drove by the hotel a couple of times before stopping. The facility is due to be remodeled and has its sign covered. We had a coupon for a bargain night, which the inn keeper honored after reading all the fine print on it. (Being septuagenarians we take advantage of specials.) The inn appeared old, almost European, but very nice.... More

Was this review helpful? Yes 3
Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

Tiny Tommy, Thank you very much for your most recent stay with us. We certainly appreciate you taking the time to share your positive experience with us. I do sincerely apologize about the sign. We are still waiting for the historic commission to approve the temporary sign that announces our name. As you know we are in a very historic... More

Annapolis, Maryland
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 3, 2014 via mobile

Hotel is in process from changing from Four Points to Spring Hill Suites. The rooms are spacious and furniture is fairly new. Beds comfortable. Shower water pressure is good. Takes a while to get hot water to get to end of hall where my room was. Room has fridge and small microwave. Includes complimentary breakfast. Hallways are worn out. Need... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed December 10, 2013

Whoever it may concern, Brittney at the front desk is an absolutely wonderful person. She helped me with my reservation and was very friendly with information needed for me to get around town. An all around good person that I would love to have as my employee. You are very lucky to have her. Thank you, Ben West

Was this review helpful? Yes
Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

Dear Ben W, Thank you very much for taking the time to provide us with your positive experience during your stay with us. I cannot agree with you more, that we are definitely lucky to have Brittany here at the Four Points Downtown. She is defintiely a special team member and I will share your comments with her. Thank you... More

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Additional Information about Fiesta Suites San Antonio Riverwalk

Address: 524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Four Points by Sheraton)
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fiesta Suites San Antonio Riverwalk 3*
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Also Known As:
Four Points By Sheraton San Antonio Downtown Hotel San Antonio
4 Points By Sheraton San Antonio Downtown

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Fiesta Suites San Antonio Downtown puts you in the middle of the city and just steps away from the famous Riverwalk, the legendary Alamo, and the Henry B. Gonzalez Convention Center. Enjoy our all-suites hotel, the spacious king or double queen accommodations, flat screen HDTV, free WiFi, 24-hour fitness center, 24-hour business center, beautiful outdoor pool and deck, complimentary continental breakfast, and a great location that puts you in the heart of San Antonio attractions. Some of the best locally owned and popular restaurants are within walking distance of the hotel. The Riverwalk Suites will be taking extraordinary steps to stay ahead of the changing needs of hotel travelers and will be undergoing a multi-million renovation to make improvements to enable our guests an experience that promises greater comfort and enhanced productivity. We will be taking great strides during this time to ensure all guests are comfortable, can function with ease and will remain in control of their experience at the hotel. Our hotel is currently operating as an independent hotel while in this transition from a Four Points by Sheraton, throughout the renovation phases, and finally as the new SpringHill Suites by Marriott in the fall 2014. ... more   less 
Number of rooms
116

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