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All 347 San Antonio hotels

Fiesta Suites San Antonio Riverwalk

3.0 of 5 Hotel   |   524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Four Points by Sheraton) (East Side)
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Ranked #106 of 347 hotels in San Antonio
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
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196 people have reviewed this hotel

Traveler rating
    90
    56
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    13
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed at this hotel with a group of women for a conference at convention center. Pros: easy walk to convention center, Walking distance to river walk and River Center mall, Comfortable bed, couch, refrigerator, good price CONS immediate neighborhood not great at night, free breakfast not that great, doing renovations so loud and noisy during the day, pool closed Would... More

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Edinburg, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So to begin with we had a little problem finding the place. They had NO signs whatsoever to signify what the place was and then tried getting in a little early but couldn't. When we showed up again about an hour after check in time we got our room, but not what we reserved. We had reserved room with 2... More

Was this review helpful? Yes 1
Coleman
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed here two nights when we came to San Antonio to see The Alamo and The Riverwalk. This hotel is close to both so we could walk where we wanted to go. The room was large with a living room with another TV and couch. Beds were fine, room was very clean but the bathroom needed an update which... More

Was this review helpful? Yes 2
Austin, Texas
Senior Contributor
23 reviews 23 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 12, 2014

We had a groupon for two nights. The main reason we wanted to stay here was because of the heated pool, boy were we disappointed we asked twice about the pool and the heat. The first front desk clerk told us it was being cleaned, the second one told us the heat was on in the pool we went out... More

Was this review helpful? Yes 1
Thomasville, Georgia
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2014

We drove by the hotel a couple of times before stopping. The facility is due to be remodeled and has its sign covered. We had a coupon for a bargain night, which the inn keeper honored after reading all the fine print on it. (Being septuagenarians we take advantage of specials.) The inn appeared old, almost European, but very nice.... More

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Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

Tiny Tommy, Thank you very much for your most recent stay with us. We certainly appreciate you taking the time to share your positive experience with us. I do sincerely apologize about the sign. We are still waiting for the historic commission to approve the temporary sign that announces our name. As you know we are in a very historic... More

Annapolis, Maryland
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 3, 2014 via mobile

Hotel is in process from changing from Four Points to Spring Hill Suites. The rooms are spacious and furniture is fairly new. Beds comfortable. Shower water pressure is good. Takes a while to get hot water to get to end of hall where my room was. Room has fridge and small microwave. Includes complimentary breakfast. Hallways are worn out. Need... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed December 10, 2013

Whoever it may concern, Brittney at the front desk is an absolutely wonderful person. She helped me with my reservation and was very friendly with information needed for me to get around town. An all around good person that I would love to have as my employee. You are very lucky to have her. Thank you, Ben West

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Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

Dear Ben W, Thank you very much for taking the time to provide us with your positive experience during your stay with us. I cannot agree with you more, that we are definitely lucky to have Brittany here at the Four Points Downtown. She is defintiely a special team member and I will share your comments with her. Thank you... More

Fort Worth, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 2, 2013

I stayed at this hotel recently for two nights. The reason I chose was because of its location and respectable name (Sheraton). Unfortunately, my experience was no good. First of all, the hotel building has no sound isolation at all. You can hear people talking even at the end of the corridor or you can hear flushes coming from lower... More

Was this review helpful? Yes 3
Rob P, General Manager at Fiesta Suites San Antonio Riverwalk, responded to this review

Dear Adam8513, I appreciate you taking the time to share your experience with us at our hotel. I do truly apologize for the inconvenience you experienced at the property. We are making changes to both the physical plant and the customer service environment to assist in eliminating the issues you exeprienced last month at our property. These are changes that... More

New York City, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 26, 2013

Really disappointed by this place - I've been a Starwood rewards member since 2005, and I've stayed at many Four Points in the past. In fact, whenever possible, I stay at a Starwood Hotel b/c of the rewards program (which may just get switched to different chain soon given a few recent disappointing experiences). I was supposed to stay 4... More

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Mel_Garber, Starwood Hotels at Fiesta Suites San Antonio Riverwalk, responded to this review

Dear monkey1001, Thank you for taking the time to share your feedback about our hotel based on yuor recent stay. We also want to thank you for your loyalty as an SPG member and let you know we truly value your continued business as well as your feedback. We are disappointed to hear your stay with us was less than... More

Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 17, 2013

I think we may have gotten an upgrade. If not then it was a good sized room. Nice pool area. Cannot comment on the food or gym facilities as we did not eat there but the service at the desk was good. Great location, easy walk to the river walk and the Alamo. Not too many good restaurants nearby that... More

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Mel_Garber, Starwood Hotels at Fiesta Suites San Antonio Riverwalk, responded to this review

We appreciate your positive feedback bout our hotel based on your recent stay. We are pleased to hear you enjoyed our hotel accommodations and hope to welcome you back on your next visit to the area. More

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Additional Information about Fiesta Suites San Antonio Riverwalk

Also Known As:
4 Points By Sheraton San Antonio Downtown
Four Points By Sheraton San Antonio Downtown Hotel San Antonio
Four Points By Sheraton San Antonio Downtown Hotel
Address: 524 South St. Mary's Street, San Antonio, TX 78205 (Formerly Four Points by Sheraton)
Location: United States > Texas > San Antonio > East Side
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#104 Family Hotel in San Antonio
#106 Top resorts Hotel in San Antonio
#106 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fiesta Suites San Antonio Riverwalk 3*
Official Description (provided by the hotel):
The Fiesta Suites San Antonio Downtown puts you in the middle of the city and just steps away from the famous Riverwalk, the legendary Alamo, and the Henry B. Gonzalez Convention Center. Enjoy our all-suites hotel, the spacious king or double queen accommodations, flat screen HDTV, free WiFi, 24-hour fitness center, 24-hour business center, beautiful outdoor pool and deck, complimentary continental breakfast, and a great location that puts you in the heart of San Antonio attractions. Some of the best locally owned and popular restaurants are within walking distance of the hotel. The Riverwalk Suites will be taking extraordinary steps to stay ahead of the changing needs of hotel travelers and will be undergoing a multi-million renovation to make improvements to enable our guests an experience that promises greater comfort and enhanced productivity. We will be taking great strides during this time to ensure all guests are comfortable, can function with ease and will remain in control of their experience at the hotel. Our hotel is currently operating as an independent hotel while in this transition from a Four Points by Sheraton, throughout the renovation phases, and finally as the new SpringHill Suites by Marriott in the fall 2014. ... more   less 
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