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Hampton Inn & Suites San Antonio Northwest/Medical Center

3.0 of 5
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11426 IH-10 West, San Antonio, TX 78230 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Hampton Inn & Suites San Antonio Northwest/Medical Center
Best prices for: 1 room 1 guest
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Ranked #151 of 353 Hotels in San Antonio
A recent review
4 of 5 stars Reviewed September 10, 2013
s26love
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67 reviews from our community

Traveler rating
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    6
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29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hampton Inn & Suites San Antonio Northwest/Medical Center
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 10, 2013 via mobile

The room was great it had a very European type feel. I wish the tub was larger though. The staff was very friendly and helpful. They even helped me check in earlier than I had anticipated. They also have an indoor pool which was good since it was raining. Overall my stay was excellent and I will stay there again.

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Harlingen, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 10, 2013

This is our second stay at this hotel and have been very satisfied with the service we've received. There is ample parking, the exterior of the hotel is kept very clean. Our room was very comfortable and clean. The front desk personnel were very friendly and attentive to our needs, breakfast was satisfying and kept us from going out and... More 

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Friendswood, Texas
2 reviews
3 of 5 stars Reviewed August 28, 2013

My daughter, son and I stayed in this hotel. The room was spacious, however, the layout of the room with the toilet/sink separate from the shower/vanity was a little annoying to us. It sounds like it might be a good idea, but both doors to these rooms were sliding and a cream frosted glass. Our toilet room door kept coming... More 

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Garland, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

I was in town with my mother for medical purposes. I cant say enough thanks to the staff for going out of their way to help meet our special needs. Amy is a gem and the entire staff was pleasant and courteous. Damian, the manager also was exceptional. Customer Service is highly valued when I make decisions on where to... More 

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San Antonio, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 8, 2013

Pros 1. Some of the staff were helpful 2. Low rates for extended stays during off-season months Cons 1. Very noisy due to the thin walls and highway 2. Floors and carpets dirty and stained throughout the hotel 3. Clogged up showers 4. Access to hotel is difficult due to it's location 5. Considered a Cat 3 hotel for reward... More 

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Houston, Texas
Top Contributor
124 reviews 124 reviews
68 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 30, 2013

Amy was really accommodating however they are understaffed for the traffic in this hotel. Common areas were not cleaned very well, hallways, elevators were dirty. Rooms was typical of the newer Springhill brand but worn. You can tell this hotel gets a lot of vacation bound traffic. Remote did not work and was taped together. No shampoo only conditioner. carpet... More 

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S. Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 29, 2013

The biggest problem is having to go around the construction to get to the hotel. It is close to Medical Center hospitals and great shopping centers around the corner. The accessible room was roomy and had plenty of handicap features, although no separate shower. This is a clean and comfortable hotel. Many guests were there for Six Flags, but they... More 

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El Paso, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 15, 2013

We reserved our rooms way in advanced (11 months to be exact). I expected better service than this. I don't even know where to begin...We requested 2 high floor rooms and got 2 1st floor rooms instead. One being a handicap room. I would of rather have had someone stay in this room that really was handicap and needed the... More 

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Houston, Texas, United States
1 review
5 of 5 stars Reviewed July 9, 2013

First let me say I am handicapped in a wheelchair.When I made my reservationsI made sure they knew I needed a double wheelchair friendly room.Upon arrival we checked in and went to our room to find it was not wheelchair.Then went to the front desk to find there had been a problem and they didn't have any available. Thought this... More 

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Houston, TX
Top Contributor
64 reviews 64 reviews
23 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed June 27, 2013

Our group stayed here for 3 nights and found it totally adequate for what we needed. The rooms were clean and quiet and the A/C could be set to run the fan throughout the night. Those three things are probably the most important to us when traveling. The A/C option makes for a good night's sleep. The bathroom was divided... More 

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16 photos of this hotel

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