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Holiday Inn San Antonio NW - Seaworld Area

#107 of 352 Hotels in San Antonio
Certificate of Excellence
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10135 State Highway 151, San Antonio, TX 78251
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Holiday Inn San Antonio NW - Seaworld Area
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Holiday Inn San Antonio NW - Seaworld Area
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187 reviews from our community

Traveler rating
    73
    50
    32
    19
    13
See reviews for
118
20
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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1 review
3 of 5 stars Reviewed 1 week ago NEW

We bought our room online at hotels.com and got a pretty decent rate. The lobby is nice with plenty of areas to sit. The indoor pool was small with tons for chlorine but we didn't swim for long and the kids didn't seem to care. It's was too cold to use the outdoor pool just yet. The room itself was... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for the feedback and we're glad you enjoyed the Suite and your comments on the staff being nice. I'm sorry that the indoor Saline lap pool didn't meet your expectations and you weren't able to enjoy the outdoor pool area due to the weather. We share your dissapointment and regret that the service was not as you anticipated... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel with less than mediocre hospitality. We booked our hotel through seaworldparks.com as a vacation package (paid in full). Upon check-in, we were asked for a cc for incidentals. I was told $10 cc authorization or $50.00 cash deposit. I contemplated between the two because of a past experience at another hotel; the front desk agent... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

KIm V, On behalf of the staff and myself please accept our sincere apology for the mistake that was made with your husbands credit card and the lack of concern from the supervisor. Be assured your concerns are being addressed and action plans are in place so something like this will be less likely to happen in the future. Please... More 

Broussard, Louisiana
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 10, 2015

This hotel was very clean, and the staff was polite and very professional. Location was near Seaworld and not far from downtown (approximately 20 mins). I would stay here again with family... We stayed for a week with our 2 yr old daughter, and the staff was very friendly.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're glad you enjoyed your stay and our popular location very close SeaWorld. I'll let the staff know you appreciated the excellent service and a clean hotel. Thank you for taking the time to write the review and hope to see you again during your next visit to San Antonio. More 

Bolingbrook, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

We booked our hotel on travigo they told us that we would be in a suite with plenty of room for our family. When we arrived at the hotel it was not what they said it would be. We were very disappointed and the site we booked with could not help us with this problem. We talked to the front... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing your great experience at the Holiday Inn NW SeaWorld. Your compliments make a difference and I will recognized and reward Lucy and Chuck for their great customer service. We appreciate you choosing our hotel and look forward to seeing you in the furture. Thanks again!! More 

Galveston, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Scott is wonderful!!!! We accidently booked hotel rooms at two different Holiday Inns. He was very helpful, while the guy at the other holiday inn was not. The customer service was night and day different. Even checking out was two different experiences. My only complaint would be the girl that took care of us in the Restaurant was not rude,... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing that Scott was wonderful and very helpful with handling the double booking situation. Your comments make a difference and I will make sure Scott is rewarded for his superior service. We appreciate your feedback on the waitperson and will make recommendations to all staff on properly respond to all guest requests. More 

1 review
5 of 5 stars Reviewed March 28, 2015

I stayed there for two weeks for business. It was a great place, home away from home. The rooms were clean and well maintained, the restaurant had decent food and bar was pretty nice, the gym and pool were good and didn't have any problems with wifi. The staff were great, but specifically Mr. Chuck. Always happily greeted me first... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Tanya D, Thanks for letting us be your home away from home while the two weeks you were here. I will pass on your nice comments to the staff about the hotel and recognize Mr. Chuck for his outstanding customer service. Thanks again. Shawn Kenworthy General Manager More 

Springfield, Missouri
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 23, 2015

I really enjoyed the location of this hotel, it is located near Sea World. We really enjoyed the restaurant and bar that was onsite. The service, food and drinks were excellent and everyone was so nice. The accommodations were also wonderful. The guestroom was very nice and clean which is always important.

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for taking the time to let us know you had a great visit at the Holiday Inn NW SeaWorld. I'm glad you were able to take advantage of the great food and drinks in the Sporting News Grill. We look forward to serving you on your next trip to San Antonio. Shawn Kenworthy General Manager More 

San Angelo, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 21, 2015

Advertises free wifi and free parking but was there all weekend and every time we tried to connect we got the message "too many people subscribed to the internet. Try back later" When we told the front desk, we were told Sorry but the wifi was complimentary so it wasn't their problem and to just keep trying. When asked to... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Please accept our sincere apology for not providing the service you expect and deserve. Your feedback is important and the items you made us aware of are being addressed. Once again we're sorry for not providing a satisfying stay. Regards, Shawn Kenworthy General Manager More 

Arlington, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2015

This hotel was super clean, the staff was super friendly, and the food was excellent! We will definitely stay here again and recommend others to do so as well. Also, the hotel is Sea World friendly and had a free shuttle bus to and from the park, so we saved on parking.

Was this review helpful? Yes 2
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thanks for letting us know about your great time in San Antonio. We're glad your stay here was enjoyable, that you will recommend the hotel, enjoyed breakfast and the free shuttle to SeaWorld. We appreciate the kind words and your business. Regards, Shawn Kenworthy General Manager More 

Hobbs, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2015

This the best hotel to stay at it was very close to sea world, had a very nice pool. very good breakfast, and the staff was super friendly especially Thomas and Chris they were like my best friends while i was there and i still talk to them both they are very very nice and awesome guys.

Was this review helpful? Yes 2
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We appreciate you choosing the Holiday Inn NW SeaWorld and your compliments on the hotel. I will share your comments with Thomas and Chris and thank you for taking the time to recognize them. Thanks again!! More 

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