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Holiday Inn San Antonio NW - Seaworld Area

#104 of 352 Hotels in San Antonio
Certificate of Excellence
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10135 State Highway 151, San Antonio, TX 78251
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Holiday Inn San Antonio NW - Seaworld Area
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190 Reviews from our TripAdvisor Community

Traveler rating
    75
    51
    32
    19
    13
See reviews for
119
20
6
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Clearwater, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Check-in was easy and I was told about the shuttle to Sea World and how to operate the power and bathroom (this is an eco-friendly hotel if you are into that). The room was clean, but not completely quiet. The hotel is close to the highway so you will hear the traffic. Showering might take a little longer due to... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We would like to thank you for choosing the Holiday Inn NW SeaWorld on your recent trip to San Antonio and appreciate the kudos for the staff and the services they provided. We're happy you enjoyed your stay and look forward to providing the friendly services during your next visit to the Alamo City. More 

san antonio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arriving to the hotel we were in awe of the beauty of the landscape outside and couldn't wait to jump in the pool. The front desk was inviting and helpful. We found our room easily and really enjoyed the green aspect of living there. We only stayed one night but we were able to enjoy the fitness center and... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

It is most gratifying to read your compliments about the hotel, our popular location and the ammenites we have to offer. I'll let the staff know you apprecited their services and we thank you choosing the Holiday Inn NW SeaWorld. Thanks again!! More 

Houston, Texas
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We got a great last minute rate at this hotel. Unfortunately, we were delayed several hours in our arrival time, but the late check-in was no problem. We were pleasantly surprised at the size of the room and it was so comfortable, I was very tempted to sleep in and skip the business meeting we were in town for. The... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Your comments make a difference and we appreciate that you enjoyed the room size and the comfort of it. We're also glad you liked our popular location and look forward to serving you on your next visit. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

We bought our room online at hotels.com and got a pretty decent rate. The lobby is nice with plenty of areas to sit. The indoor pool was small with tons for chlorine but we didn't swim for long and the kids didn't seem to care. It's was too cold to use the outdoor pool just yet. The room itself was... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for the feedback and we're glad you enjoyed the Suite and your comments on the staff being nice. I'm sorry that the indoor Saline lap pool didn't meet your expectations and you weren't able to enjoy the outdoor pool area due to the weather. We share your dissapointment and regret that the service was not as you anticipated... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 27, 2015

This is a nice hotel with less than mediocre hospitality. We booked our hotel through seaworldparks.com as a vacation package (paid in full). Upon check-in, we were asked for a cc for incidentals. I was told $10 cc authorization or $50.00 cash deposit. I contemplated between the two because of a past experience at another hotel; the front desk agent... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

KIm V, On behalf of the staff and myself please accept our sincere apology for the mistake that was made with your husbands credit card and the lack of concern from the supervisor. Be assured your concerns are being addressed and action plans are in place so something like this will be less likely to happen in the future. Please... More 

Broussard, Louisiana
Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 10, 2015

This hotel was very clean, and the staff was polite and very professional. Location was near Seaworld and not far from downtown (approximately 20 mins). I would stay here again with family... We stayed for a week with our 2 yr old daughter, and the staff was very friendly.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're glad you enjoyed your stay and our popular location very close SeaWorld. I'll let the staff know you appreciated the excellent service and a clean hotel. Thank you for taking the time to write the review and hope to see you again during your next visit to San Antonio. More 

Bolingbrook, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

We booked our hotel on travigo they told us that we would be in a suite with plenty of room for our family. When we arrived at the hotel it was not what they said it would be. We were very disappointed and the site we booked with could not help us with this problem. We talked to the front... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing your great experience at the Holiday Inn NW SeaWorld. Your compliments make a difference and I will recognized and reward Lucy and Chuck for their great customer service. We appreciate you choosing our hotel and look forward to seeing you in the furture. Thanks again!! More 

Galveston, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Scott is wonderful!!!! We accidently booked hotel rooms at two different Holiday Inns. He was very helpful, while the guy at the other holiday inn was not. The customer service was night and day different. Even checking out was two different experiences. My only complaint would be the girl that took care of us in the Restaurant was not rude,... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing that Scott was wonderful and very helpful with handling the double booking situation. Your comments make a difference and I will make sure Scott is rewarded for his superior service. We appreciate your feedback on the waitperson and will make recommendations to all staff on properly respond to all guest requests. More 

1 review
5 of 5 stars Reviewed March 28, 2015

I stayed there for two weeks for business. It was a great place, home away from home. The rooms were clean and well maintained, the restaurant had decent food and bar was pretty nice, the gym and pool were good and didn't have any problems with wifi. The staff were great, but specifically Mr. Chuck. Always happily greeted me first... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Tanya D, Thanks for letting us be your home away from home while the two weeks you were here. I will pass on your nice comments to the staff about the hotel and recognize Mr. Chuck for his outstanding customer service. Thanks again. Shawn Kenworthy General Manager More 

Springfield, Missouri
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 23, 2015

I really enjoyed the location of this hotel, it is located near Sea World. We really enjoyed the restaurant and bar that was onsite. The service, food and drinks were excellent and everyone was so nice. The accommodations were also wonderful. The guestroom was very nice and clean which is always important.

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for taking the time to let us know you had a great visit at the Holiday Inn NW SeaWorld. I'm glad you were able to take advantage of the great food and drinks in the Sporting News Grill. We look forward to serving you on your next trip to San Antonio. Shawn Kenworthy General Manager More 

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