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Holiday Inn San Antonio NW - Seaworld Area

#107 of 353 Hotels in San Antonio
Certificate of Excellence
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10135 State Highway 151, San Antonio, TX 78251
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Holiday Inn San Antonio NW - Seaworld Area
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abilene, United States
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

Our family was less than impressed with this Holiday Inn. They were severely understaffed for the last weekend before school starts and their staff was poorly trained and communicated inadequately with guests. The refrigerator in my in-laws' room had leaked all over the floor and it was not replaced with a working one until when we were leaving. There were... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Our sincere apology for not meeting your expectations during your recent visit. We appreciate your feedback and will continue to strive to improve in areas we should already be proficient. More 

1 review
4 of 5 stars Reviewed 1 week ago

My stay for 2 nights was nice but the only thing I didn't like was that the hot tub didn't work. The other thing is that the bar by the pool was never open I had to walk all the way to the restaurant to get drinks and the bartender always had a whatever attitude as did the front desk... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Our apology the hot tub didn't work during your stay and look forward to serving you during your next visit to San Antonio. More 

The Woodlands
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I took my 6yr old to SeaWorld & Aquatica for a weekend getaway. All I was really looking for was a clean hotel that was close to the park. This was perfect. They have a free shuttle that will take you to and from the park (it was supposed to be at the top of each hour but they were... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We appreciate you choosing the Holiday Inn NW SeaWorld for the weekend trip with your 6 yr. old and that we exceeding your expectations during your stay. Your kudos make a difference and I'll make sure I share them with the staff. Thanks again! More 

Fort Worth, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A few nights before our trip I read some reviews of this hotel that were unfavorable (broken elevators, dirty rooms, rude staff, being charged for a free breakfast) and I began to get worried that we were in for a rough night, but our stay here could not have been better! From the moment we arrived the ladies at the... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're pleased we took your worries away during your recent visit at the Holiday Inn NW SeaWorld and that staff made sure you and your family were taken care of. Thank you for the kind words about Donna and I'll reward and recognize for her exceptional service skills. Thanks again and hope to see you on a future visit to... More 

dallas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Moldy ceiling and walls in the bathroom. The room smelt "musty" every time we walked in. The bathroom shower curtain was not changed out and there was a dirty towel hanging. The corners in the floor of the bathroom just looked dirty and grimy. OTHER than that, the service was good and the actual room was clean. The sheets were... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

With our guests deserving the best please accept our apology for the lack of quality in the room you were assigned. I personally checked the room you were in and all items noted in your comments have been addressed. Once again our apology. More 

North Port, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nice and comfortable hotel at an affordable rate. Room was clean and staff was helpful. Good location near restaurants and convenience stores. Will absolutely stay here anytime we are in San Antonio. Pool area was very nice and a hit with the kids.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Christopher S, It's nice to read you enjoyed your family visit while staying at the Holiday Inn NW SeaWorld. I'll let the staff know you appreciated their service and we'll look forward to your next visit to San Antonio. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is a very good hotel.They have a nice outdoor pool and indoor pool.And this hotel are nearly to "Seaworld" and they have a bus from hotel to sea world.nice restaurant nice service nice room. I love this place.If you have plan to Sea world.This hotel are the best choice.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thanks for the kudos on our pools and the restaurant. We look forward to taking care of you during your next visit to SeaWorld and the Holiday Inn NW SeaWorld. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is very nice and clean hotel. I like this place . It near sea world. We can go to Sea world by Holidy inn's van, it's have every hour so i feel comfortable .Good food. Good employees. Good house keeping. If i go to san Antonio, I be right backk.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're happy that you enjoyed our clean hotel, staff and will look forward to your next visit. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is very close to SeaWorld San Antonio. It is very good for us. The room is so big and have many utilities that I never use it all in one night. I like the resterant it is very cool and a food taste good. All Staff is very good. The hotel have a car to SeaWorld and it... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Yes, we are very close to SeaWorld and like many guest enjoy our popular location and the shuttle service we have to it. Your comments make a difference and will share them with the staff. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Big room. big restroom.There is a lot of utilities.There is a bus to seaworld that make us comfortable.Driver is very kind.There are pools and Fitness room so I have a lot of fun staying here.The burger at the restaurant is very delicious.I love it.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thanks for the kind words and we're glad you enjoyed the burger in the Sporting News Grill and the services from the staff of the hotel. Safe Travels More 

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