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Holiday Inn San Antonio NW - Seaworld Area

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10135 State Highway 151, San Antonio, TX 78251
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Holiday Inn San Antonio NW - Seaworld Area
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Holiday Inn San Antonio NW - Seaworld Area
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185 reviews from our community

Traveler rating
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    30
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Broussard, Louisiana
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was very clean, and the staff was polite and very professional. Location was near Seaworld and not far from downtown (approximately 20 mins). I would stay here again with family... We stayed for a week with our 2 yr old daughter, and the staff was very friendly.

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're glad you enjoyed your stay and our popular location very close SeaWorld. I'll let the staff know you appreciated the excellent service and a clean hotel. Thank you for taking the time to write the review and hope to see you again during your next visit to San Antonio. More 

Bolingbrook, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We booked our hotel on travigo they told us that we would be in a suite with plenty of room for our family. When we arrived at the hotel it was not what they said it would be. We were very disappointed and the site we booked with could not help us with this problem. We talked to the front... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing your great experience at the Holiday Inn NW SeaWorld. Your compliments make a difference and I will recognized and reward Lucy and Chuck for their great customer service. We appreciate you choosing our hotel and look forward to seeing you in the furture. Thanks again!! More 

Galveston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Scott is wonderful!!!! We accidently booked hotel rooms at two different Holiday Inns. He was very helpful, while the guy at the other holiday inn was not. The customer service was night and day different. Even checking out was two different experiences. My only complaint would be the girl that took care of us in the Restaurant was not rude,... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing that Scott was wonderful and very helpful with handling the double booking situation. Your comments make a difference and I will make sure Scott is rewarded for his superior service. We appreciate your feedback on the waitperson and will make recommendations to all staff on properly respond to all guest requests. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed there for two weeks for business. It was a great place, home away from home. The rooms were clean and well maintained, the restaurant had decent food and bar was pretty nice, the gym and pool were good and didn't have any problems with wifi. The staff were great, but specifically Mr. Chuck. Always happily greeted me first... More 

Was this review helpful? Yes
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Tanya D, Thanks for letting us be your home away from home while the two weeks you were here. I will pass on your nice comments to the staff about the hotel and recognize Mr. Chuck for his outstanding customer service. Thanks again. Shawn Kenworthy General Manager More 

Springfield, Missouri
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed the location of this hotel, it is located near Sea World. We really enjoyed the restaurant and bar that was onsite. The service, food and drinks were excellent and everyone was so nice. The accommodations were also wonderful. The guestroom was very nice and clean which is always important.

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for taking the time to let us know you had a great visit at the Holiday Inn NW SeaWorld. I'm glad you were able to take advantage of the great food and drinks in the Sporting News Grill. We look forward to serving you on your next trip to San Antonio. Shawn Kenworthy General Manager More 

San Angelo, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Advertises free wifi and free parking but was there all weekend and every time we tried to connect we got the message "too many people subscribed to the internet. Try back later" When we told the front desk, we were told Sorry but the wifi was complimentary so it wasn't their problem and to just keep trying. When asked to... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Please accept our sincere apology for not providing the service you expect and deserve. Your feedback is important and the items you made us aware of are being addressed. Once again we're sorry for not providing a satisfying stay. Regards, Shawn Kenworthy General Manager More 

Arlington, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2015

This hotel was super clean, the staff was super friendly, and the food was excellent! We will definitely stay here again and recommend others to do so as well. Also, the hotel is Sea World friendly and had a free shuttle bus to and from the park, so we saved on parking.

Was this review helpful? Yes 2
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thanks for letting us know about your great time in San Antonio. We're glad your stay here was enjoyable, that you will recommend the hotel, enjoyed breakfast and the free shuttle to SeaWorld. We appreciate the kind words and your business. Regards, Shawn Kenworthy General Manager More 

Hobbs, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2015

This the best hotel to stay at it was very close to sea world, had a very nice pool. very good breakfast, and the staff was super friendly especially Thomas and Chris they were like my best friends while i was there and i still talk to them both they are very very nice and awesome guys.

Was this review helpful? Yes 2
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We appreciate you choosing the Holiday Inn NW SeaWorld and your compliments on the hotel. I will share your comments with Thomas and Chris and thank you for taking the time to recognize them. Thanks again!! More 

Calgary, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 17, 2015

This was a great clean property less than 5 minutes from Sea World. Comfy beds and a free breakfast buffet for the kids. Fantastic service in the restaurant!! The only issue we saw was that housekeeping has no one available for extra towels in the evening.

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for the kind words and hope to see you in the near future. We appreciate the business. Shawn Kenworthy General Manager More 

Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 17, 2015

We came back to this Holiday Inn after waiting too late to book for Spring Break. Hyatt Place was out of two queen rooms so we booked here. This was our second time here and it seems to have gone downhill. The overall problem seems to be that there seems to be no consistent standard of facilities and service. My... More 

Was this review helpful? Yes 1
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

It was dissapointing to read the comments about your recent stay. On behalf of myself and the staff please accept our sincere apology for these shortcomings. We appreciate your feedback on these areas where we should already be proficient. Once again our apology. Shawn Kenworthy General Manager More 

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