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SpringHill Suites San Antonio Airport

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514 Northeast Loop 410, San Antonio, TX 78216
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1 room 1 adult
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SpringHill Suites San Antonio Airport
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198 Reviews from our TripAdvisor Community

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Albuquerque, New Mexico
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

This has to be the worst sound-proofed airport hotel in the country. The sonic boom from flights taking off lasted well into the night and started before first light. The room is one of the newer designs, but there were already many obvious stains in the carpet. There isn't a tub, just a shower...and one with glass doors loaded with... More 

Helpful?
Thank Just_a_Rd_Warrior
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for your review and feedback! I apologize for the noise issues. Whenever there is a cold front or high winds, they redirect the flight path fairly close to our hotel, and it is quite a nuisance. I also apologize for the room issues and am happy to announce that we will be undergoing a full renovation this March... More 

Midland, MI
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The night before we paid twice what we paid to stay at this hotel--and received less. The more expensive hotel had valet parking only ($32.00) and breakfast was not complimentary. At this hotel our room was much bigger and every bit as well appointed and clean. Parking was free, as was WiFi, and breakfast was complimentary. The night receptionist, James,... More 

Helpful?
Thank LiamandOonah
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the wonderful feedback and compliments! I will make sure James is recognized for his great service during our next team meeting. I'm excited to tell you that we will be undergoing a major renovation this March through May and we hope you'll come back and visit us next time your travels bring you back to... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

James helped me a lot . He found the easiest routes and the best places to visit. I did not rent a car. They picked me up and drove me with in their limits. James was patient and tolerant. He did not minmd repeating things over and over till I caught on. I am not acquainted with the roads and... More 

Helpful?
Thank V7525WQmichaelc
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the feedback! I will make sure James is recognized for his outstanding spirit of service and we hope you come visit us again soon! More 

Dallas, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The only good thing to say about this hotel is the room was inexpensive. You get what you pay for. On a scale from 1 to 10 this hotel is a 0. Don't stay here unless there are no other rooms available in San Antonio. The rooms are loud, loud, loud. If it's not airplane noise - it's traffic noise.... More 

Helpful?
Thank Jack948
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

I apologize for your stay, and, please know that we pride ourselves on our hospitality and I'm sorry that you didn't receive that. That will be addressed and I'm confident we will do a better job serving the needs of yourself and your family the next time that you come back to San Antonio! More 

Colleyville, Texas
Level Contributor
313 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to the Alamo Bowl football game and stayed at this SpringHill. It was a short 15 minute drive from the Alamo area and is very close to the airport. They provide shuttle service to the airport but we had a car - plenty of free parking. Despite being close to the airport, we did not hear any noise... More 

Helpful?
Thank Steveh3Texas
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the feedback! We greatly appreciate it and look forward to you coming to see our brand new look whenever your travels bring you back to San Antonio! More 

Santa Clara, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 29, 2015

I stayed at the hotel with my family during the Christmas holiday. The GOOD - New modern style hotel. - Clean spacious rooms, with plenty of space that can accommodate a whole family. - Very friendly and efficient staff that did their best to resolve all issues. - Small swimming pool with nice seating area outside (good for a family... More 

Helpful?
Thank AdelYoussef
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for your feedback and review. We apologize for the breakfast issues and rest assured, that was a one-time issue that has since been corrected. We greatly appreciate the feedback and hope you will give us another try whenever your travels bring you back to our area! More 

Dallas, Texas
1 review
3 of 5 stars Reviewed December 28, 2015

SpringHill Suites Airport location.... We didn't get wash towels but 2 times out of our 8 day stay! The breakfast was a disaster... The "breakfast worker's" were VERY NICE - However the hotel was out of ALOT of things!! Honestly if it was not for James & Brian's leadership.... Our family would have moved on to another hotel! They BOTH... More 

Helpful?
Thank jjohnson76180
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the review and feedback! I will make sure those items of concern are addressed immediately and I hope you will give us another try whenever your travels bring you back to San Antonio! More 

tennessee
Level Contributor
224 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed December 24, 2015

I checked into the Springhill Suites for one night prior to a flight early the next morning. I used the airport shuttle to pick me up at the Avis car rental return the night before my flight to save time the next morning. The check in person was friendly, helpful and efficient. As a Marriott Gold member I was given... More 

Helpful?
Thank twosassyk
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the review and feedback! We greatly appreciate it and hope to see you again whenever your travels bring you back to San Antonio! More 

San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 16, 2015

The service in this hotel is above and beyond. Whether you are checking in at the front desk with the huge open and airy feel it has with the breakfast and comfort area behind you as you stand at the desk or simply walk the quiet hall to your lovely suite you are impressed with the serene ambiance. Shuttle service... More 

Helpful?
Thank 400yvette
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the great review and feedback and we hope you come visit us again soon! More 

Tulsa, Oklahoma
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 15, 2015

I stayed here one night and flying in and out on business this hotel was great. Located right across the street from most major rental car companies. Room was nice and comforable and the staff was very friendly. Excellent location.

Helpful?
Thank pens1fan
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the great review and we hope to see you again whenever your travels bring you back to San Antonio! More 

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