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Aloft San Antonio Airport

3.0 of 5
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838 NW Loop 410, San Antonio, TX 78216
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Aloft San Antonio Airport
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Ranked #131 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 1 week ago
Dave E San Antonio, Texas
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253 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
Top Contributor
174 reviews 174 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We've stayed at the Aloft hotel in downtown Dallas and it was great, but the San Antonio Airport location is just as great! We booked a block of rooms for our son's wedding and many of the family and friends from out of town stayed here and absolutely loved it. The rooms are clean. The staff goes out of their... More 

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Laredo, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was very fortunate to have found Aloft in San Antonio, Texas during spring break mayhem. From the beginning, confirming my reservation, the staff was very professional and very helpful. When I first arrived I was greeted with such enthusiasm and even though there were a lot of guests entering the building, I was treated as if I was the... More 

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Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm astonished that the hotel sent me an email two hours before my arrival saying that they were going to cancel my reservation instead of asking me for a new card; let me say that I made this reservation on march 10 and their cancel policy says that your prepaid deposit can't be refund. The thing is that this intelligent... More 

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Megan L, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear werogg, It’s always our priority to provide each of our guests with the best service, and we are sorry we failed to provide you with a more enjoyable experience. Our General Manager, Mike Hansen, would like to personally amend your stay. Should you like, please contact him directly at mike.hansen@aloftsanantonioairport.com to discuss your experience further. Thank you for taking... More 

Long Beach, NY
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The lobby, hallways and rooms (at least my room) look like any Aloft anywhere. That's a good thing. I like their layout in the king bed rooms Although some might think they are sparse. Overall if you've been to one Aloft you might not notice but after you've been to a few, they are all the same.

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San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Can't beat the location or the hospitable staff! Was there for a short one night stay while some friends were in town. Very central to shopping, restaurants, all the major highways. Clean rooms and a great bed!

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Florida
Top Contributor
234 reviews 234 reviews
25 hotel reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed March 16, 2015 via mobile

It's your typical Loft hotel. Clean, trendy, and pretty good room rates. Nothing overly good or overly bad to report. I am in town for a trip that is less than 24hrs so I needed a safe bet for a very early flight in the morning. Staff is nice and went out of their way to get me in to... More 

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Mike H, General Manager at Aloft San Antonio Airport, responded to this review

Thank you so much for your kind comments. I'm so glad you were able to enjoy your recent stay with us only if it was a brief one-it's actually very nice to hear you were able to use the many restuarants that are avaialble within walking distance. We look forward to seeing you again soon - thank you again for... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed March 15, 2015 via mobile

The only good thing about this hotel are the polite helpless staff. Showers were cold and rusty. Rooms indicate you can ask for a hdmi cable, just ask reception....surprise surprise no cables in site. Rooms do not get cleaned. Dreadful hotel

Was this review helpful? Yes
Mike H, General Manager at Aloft San Antonio Airport, responded to this review

Thank you for taking the time to let us know about your experience. We strive to provide a really high level of service and especially pride ourselves on providing a unique experience for all our guests. It was saddening to hear that you were unhappy with your most recent stay with us. I'd love you to give us a second... More 

Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 23, 2015

The aloft is a unique and modern place to stay while in San Antionio. The decor and overall feel of the place is different than many of the hotels out there. I like the way they've laid out the rooms and meeting spaces to be functional yet beautiful and modern. Not your typical hotel atmosphere. The staff was friendly and... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear greatlakes31, We’re happy to hear you like our loft-inspired accommodations and received great service from our attentive team. Thank you for your review, and we look forward to hosting you again for your future San Antonio trips. All the best. More 

Miami
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 16, 2015

It was clean and very spacious. The staff was attentive. Quiet location.Overall,a good experience and value, especially with the free Wifi and the amenities included. Would stay again...oh,and free shuttle to and from the airport is a perk.

Was this review helpful? Yes 1
Mike H, General Manager at Aloft San Antonio Airport, responded to this review

Thank you very much for your review of your recent stay at our hotel. I greatly appreciate your comments about aspects of the room(thin walls). It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, wall vinyl,... More 

Houston
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 12, 2015 via mobile

Overall it is like all the aloft hotel. It is a cheap w. The walls are thin and with very minimal amenities. The hotel location is quite convenient to get to Riverwalk and airport if you have a car. I actually really like that u don't have to pay $35 for hotel valet parking if u stay on the riverwalk.... More 

Was this review helpful? Yes 1
Mike H, General Manager at Aloft San Antonio Airport, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

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