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Aloft San Antonio Airport

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838 NW Loop 410, San Antonio, TX 78216
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1 room 1 guest
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Aloft San Antonio Airport
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arlington, Texas
1 review
1 of 5 stars Reviewed today NEW

No hot water - not notified before visit that hot water would be turned off - Wifi virtually non functioning - Other than no internet and hot water, it's an average hotel. Customer Service was non existent and was charged full fare for no internet & hot water. SPG has definitely gone downhill - Stay away from this if you... More 

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London, United Kingdom
Level Contributor
103 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Loving this new chain of Sheraton and this property in particular. Staff were amazingly helpful (traveling with kids is never simple!), rooms were perfect and the facilities were great. Extremely spacious rooms, outdoor spaces were completely chilled, great self service shop and a clean laundry room which is always a bonus for late night laundry! Loved it!

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New York City, New York
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I would give it 3.5 stars...not a 3 or a 4 -Good value for the money...Paid $127 a night including breakfast -Staff was friendly -The breakfast was made to order a the cook was a nice woman who made a great omelette. -Room is nice sized for one person for a couple of nights...could feel crowded if two people. Issues... More 

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Houston, Texas
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I like this hotel overall, Things that are good. 1. The bed is great 2. The keyless room entries with your phone are a nice addition 3. The big windows are nice. 4. The ultra modern space saving design is well thought out and clean 5. Its within walking distance of Dough Pizzeria, GO GET A PIZZA! Just some issues... More 

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Grapevine, Texas
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

Everything was absolutely amazing until I wanted to take a shower and there was no hot water no warm water just cold. My favorite part of the Aloft hotels are the showers and I was disappointed. But on the other hand they handled the situation very well! I will definitely go back no matter the not so good experience I... More 

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Del Rio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

My family & I checked in on 7/31 to find out later on in the afternoon there was no hot water throughout the hotel, was told it would working by the evening. Returned to the hotel later that evening from a hot day at Sea World to find out the hot water was still not working and possibly the following... More 

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3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Checked in on Wednesday and it is now Thursday at 6 pm. There is no hot water in the entire hotel we were assured the hot water would be restored by 6 PM. Alas, this is not true. If you plan on staying here tonight or tomorrow, I'd call before I checked in.

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Los Angeles
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63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not impressed. Front desk staff was great, and the lobby was nice. However, the room, house music in the elevator and the overall area left something to be desired. After working a full day, I just want to rest and relax in my hotel. The vibe of this hotel was not conducive to this. The design of the room was... More 

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Piscataway, New Jersey, United States
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 22, 2015

Just spent three nights here and it was first time at an Aloft and I'm not so sure I will try it again. No doubt, the staff were nice, friendly and efficient however, I think it's the kind of place I would enjoy if I was 20 years younger. It's loud...in the lobby and you are assaulted by louder top... More 

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Brownsville, Texas
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 18, 2015

I wanted to like this hotel, but retro does not mean old. This place feels derelict, from the run down lobby furniture, to the walked-on-one-too-many-times carpet. We stayed on the first floor close to the lobby facing the parking lot. We could hear the music playing at the bar and could hear everything that happened outside. There seems to be... More 

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