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Aloft San Antonio Airport

3.0 of 5
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838 NW Loop 410, San Antonio, TX 78216
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Aloft San Antonio Airport
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Ranked #123 of 352 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 3 days ago
Jamal_abs
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258 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Best thing about the hotel is that it's got free bus service to take you to local areas you desire and airport pick up and drop off. Staff are friendly.. Bar and pool area is nice and the free pool table is a nice touch. Local amenities are great with Target a 10min walk.. you can get anything there.. even... More 

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San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is relatively new. The room was spacious, no frills and clean. I stayed by the elevator, facing the parking lot and it was still very quiet. It's located very close to 2 major highways and right on loop 410. You can get anywhere in San Antonio fairly quickly from there. It is in a commercial center so you... More 

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Nederland, Texas
Top Contributor
86 reviews 86 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We love the Aloft San Antonio. It's close to great restaurants, the airport, and many other shops. The hotel is clean, the staff is friendly, and there is so much to do inside of the hotel that you really would never have to leave.

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Humble, Texas
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in a pretty nice area and the room was clean. It was also reasonably priced for our last minute trip to San Antonio. Parking was easily accessible and the staff was friendly. The hotel is close to the freeway and the Market is not too far. We would definitely recommend this hotel and stay again on... More 

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Megan L, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Becky E, Thank you for your recommendation and review about your recent stay. We’re glad you enjoyed your experience during your weekend getaway with us and liked our clean accommodations in addition to our friendly team. We appreciate you sharing, and look forward to hosting you for any trips to San Antonio in the future. All the best More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We liked the place from the inside out. Overall it was neat and clean... the only thing they can probably improve on is charging less on on the deposit. Instead of $50 maybe like $25. And have it returned that same day instead of 3 days.

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Gabby F, Manager at Aloft San Antonio Airport, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabby Francis General Manager More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2015

I travel a lot - and have never encountered the level of excellent customer service from a hotel that I received at the Aloft in San Antonio, The staff are all so kind and friendly. My experience started with a call from them when I arrived at the airport to let me know the that the shuttle was on it's... More 

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San Antonio, Texas
Top Contributor
178 reviews 178 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 14, 2015

We've stayed at the Aloft hotel in downtown Dallas and it was great, but the San Antonio Airport location is just as great! We booked a block of rooms for our son's wedding and many of the family and friends from out of town stayed here and absolutely loved it. The rooms are clean. The staff goes out of their... More 

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Megan L, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Dave E, We’re thrilled your family chose our hotel for your son’s wedding and are happy to hear your family loved their experience with us. We love hosting wedding groups, and it’s truly our pleasure to make such an important life moment that more memorable for your family. Thank you for taking the time to share your review with... More 

Laredo, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2015

I was very fortunate to have found Aloft in San Antonio, Texas during spring break mayhem. From the beginning, confirming my reservation, the staff was very professional and very helpful. When I first arrived I was greeted with such enthusiasm and even though there were a lot of guests entering the building, I was treated as if I was the... More 

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Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 30, 2015

I'm astonished that the hotel sent me an email two hours before my arrival saying that they were going to cancel my reservation instead of asking me for a new card; let me say that I made this reservation on march 10 and their cancel policy says that your prepaid deposit can't be refund. The thing is that this intelligent... More 

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Megan L, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear werogg, It’s always our priority to provide each of our guests with the best service, and we are sorry we failed to provide you with a more enjoyable experience. Our General Manager, Mike Hansen, would like to personally amend your stay. Should you like, please contact him directly at mike.hansen@aloftsanantonioairport.com to discuss your experience further. Thank you for taking... More 

Long Beach, NY
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 23, 2015

The lobby, hallways and rooms (at least my room) look like any Aloft anywhere. That's a good thing. I like their layout in the king bed rooms Although some might think they are sparse. Overall if you've been to one Aloft you might not notice but after you've been to a few, they are all the same.

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