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All 347 San Antonio hotels

Red Roof PLUS+ San Antonio Downtown - Riverwalk

2.0 of 5 Hotel   |   1011 E. Houston Street, San Antonio, TX 78205 (East Side)
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Red Roof PLUS+ San Antonio Downtown - Riverwalk
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Ranked #132 of 347 hotels in San Antonio
A recent review
3 of 5 stars reviewed 4 days ago
Mandi0824 Buna, Texas
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345 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buna, Texas
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We picked Red Roof Inn to stay at for the Texas Library Conference because we had stayed there a few years ago and enjoy we could walk or take the bus to get there. We selected early and late check out when we made our reservation. So we knew that check in was 3:00 pm but we wanted to check... More

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Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

Thank you very much for taking the time to share your feedback. We hope you will accept our sincere apologies for the inconvenience you experienced with your reservations. Your comments regarding the service you received at our hotel are very important to us. We want customers to enjoy staying at Red Roof Inn. You deserve only the best service, especially... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

The only two things I really liked about this hotel was Roger, the friendly and professional front desk clerk, and the fact that within a 10" walk, you will be right inside the famous Alamo or by the Riverwalk canal. The hotel needs a serious make over. The carpet outside my room was soaked wet. My room was not very... More

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Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

Thank you very much for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced with your room cleanliness. Roger will be thrilled to see your kind compliments on his service. I’m delighted that you enjoyed the Alamo and Riverwalk from our location. At Red Roof Inn Plus, we take pride in ensuring... More

Austin
Top Contributor
127 reviews 127 reviews
75 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at a lot of Red Roof Inns because of my job. I earned a free night and used it at this location. I have to say that I was very happy with the ease of using my free night. Check in time is 3:00pm. I arrived at 4:15pm. I was very surprised there was 2 long waiting... More

Was this review helpful? Yes
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

Thank you very much for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced with respect to checking-in. I was delighted to see that despite this issue, you were able to enjoy the Riverwalk from our location. At Red Roof Inn Plus, we take pride in ensuring our customer’s satisfaction. Unfortunately, we... More

Port Lavaca, Texas
1 review
2 of 5 stars Reviewed 1 week ago

I booked this hotel because it was close to the riverwalk and the location of a CrossFit competition I was in attendance too. The rooms were hardly what I'd call clean, the toilet was clogged and there was still trash in the canister from the previous guests. We could hear other guests in the hall way and slamming doors until... More

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Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

I truly appreciate you for sharing your concerns and I am truly sorry to hear that you did not have the experience you were expecting. The staff here are hard workers and this is something that they should not have double checked. We will share this with our staff to help better improve the quality of our services. We have... More

Allen
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here on a Friday and Saturday night in late March of 2014. First of all there was not much of a view from our window. Looked over onto some abandoned buildings. In the early morning, the walls are so thin you could hear everyone in the hallway. And the slamming doors! Seems like every few seconds you would hear... More

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Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

We appreciate your feedback and we are sorry to hear about the issues you had during your stay. Having no water is not a normal issue that occurs here. We did call a professional company to come out and help us with this issue in which they responded rather quickly. I am glad that we were able to get it... More

Beaumont, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is a few blocks from the Alamo and other downtown attractions which is great because you can walk there and save time and money on parking in downtown. Rooms were great and comfortable and everyone working there were nice and friendly. Well stay there again next time we are in town.

Was this review helpful? Yes 1
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

Our location is great for the price. We are only within 5-10 minutes to the Riverwalk. We just had a baseball game over this past weekend and due to the close proximity to the Alamo Dome it was convenient for our guests to walk under a mile to watch the game and avoid traffic. We have continental breakfast and a... More

Wellington, New Zealand
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2014

Easy walking distance to both The Alamo, and the River walk. Staff were friendly, wifi worked well, room was comfortable and clean. Breakfast was a bit lame. Overall I would recommend, and would stay again if I ever visited San Antonio again.

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Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

We are only 2-3 blocks from the Alamo and the River Walk which makes it convenient. We truly appreciate your positive feedback as our staff reads all the reviews to see what impact we have made. Thank you and we are thrilled to know that you will stay with us again in the future. Sung Park General Manager Red Roof... More

Richmond, Texas
1 review
2 of 5 stars Reviewed March 12, 2014 via mobile

We could not get checked in until 7 pm. Because it was taking too long to get the rooms cleaned. The toilet had clogged up. We did not get to do all we wanted to because of the late check in. We will not stay again.

Was this review helpful? Yes
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

Thank you for sharing your experience. It is our goal that everyone has a positive experience when they stay with us. We are making some adjustments and extra training to improve the quality and efficiency of our services. We do our best to accommodate our guests when the room is not ready to check in by giving them a key... More

Fremont, California
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014

This was the 3rd Red Roof we were staying and this was by far the best! The rooms from the outside were nice and the lobby was A+. Staff very pleasant and we were so happy to see that there was continental breakfast available. Though the "continental" was not only Texas shaped waffles, biscuits & gravy, cereal and muffins as... More

Was this review helpful? Yes
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

I am so happy to hear that you had a pleasant stay. Your reaction is what we want all of our guests to have at all of our Red Roof Inns. The staff here are friendly and informative to the attractions in the area. Thank you for your feedback and words of encouragement. Sung Park General Manager Red Roof Inn... More

Muskogee, Oklahoma
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 27, 2014 via mobile

We checked in late evening. Found two dead bugs in our room. Shower head has huge hole in wall around it. Toilet looked nasty. No hot water at all. Noise from the air conditioner, highway and doors shutting kept me up half the night and I can sleep through a lot. Not much space in rooms and no refrigerator or... More

Was this review helpful? Yes 1
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review

First of all, I would like to say that I am sorry to hear that your experience here was not what you expected. Our hotel have been renovated with new floors, flat screen TV, beds, furniture and more. The entire staff here does work hard to make sure that all of our rooms are in good shape for our guests.... More

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Additional Information about Red Roof PLUS+ San Antonio Downtown - Riverwalk

Also Known As:
Red Roof Inn San Antonio Downtown - Riverwalk Hotel
Red Roof Inn San Antonio Downtown - Riverwalk Hotel San Antonio
Red Roof Inn San Antonio
San Antonio Red Roof Inn
Address: 1011 E. Houston Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#90 Family Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof PLUS+ San Antonio Downtown - Riverwalk 2*
Official Description (provided by the hotel):
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. Red Roof PLUS+ San Antonio Downtown - Rverwalk is a pet friendly, family friendly hotel. This hotel is close to The Alamo, San Antonio Convention Center, the Riverwalk, the Alamodome and River Center Mall in downtown San Antonio, TX. The hotel is also close to Lila Cockrell Theatre, Market Square, Freeman Coliseum, AT&T Center and Splashtown.When you check into the Red Roof Inn San Antonio Downtown - Riverwalk, check out the fantastic new amenities in our NextGen ® design rooms that are 100% smoke free and feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessels sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, new seating and a large, flat screen TV. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! We feature a conference room, business center kiosk, free local and domestic long distance calling, ATM, an outdoor pool, elevators, interior corridors with WiFi available throughout the property. Selected rooms offer microwave and refrigerator units (a nominal fee may apply; please inquire). Now offering Red Roof's new "Order Inn" program, where guests can order delicious food for in-room delivery. Experience our complimentary “Grab & Go” Breakfast of bagels, apples, oranges, juice, coffee and tea in the lobby. We offer “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. well-behaved family pet per room is welcome. ... more   less 
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