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Hyatt Place San Antonio/Riverwalk

Certificate of Excellence
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601 South St. Mary's Street, San Antonio, TX 78205 (Formerly "AmeriSuites San Antonio Riverwalk")
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Hyatt Place San Antonio/Riverwalk
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Hyatt Place San Antonio/Riverwalk
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428 reviews from our community

Traveler rating
    155
    179
    66
    15
    13
See reviews for
130
122
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102
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was clean, with huge comfortable rooms and a great location within walking distance of the riverwalk. It was also very reasonably priced and had plenty of parking. Buffet Breakfast was also included each morning and was tasty and generous.

Was this review helpful? Yes 1
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest Thank you so much for taking the time out of your busy schedule to leave us your valuable feedback; we sincerely appreciate this. Every feedback is very valuable to us as we used continuously to upgrade our facility and services. We thank you for the privilege of having you as our guest and look forward to welcoming... More 

San Diego
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

The hotel was located very well for access to the riverwalk. Nice look, pool was warm and service was good. Disappointed in odor, house keeping and internet. The internet was horribly slow and nearly useless on most days (over a week long stay)

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

We are very appreciative of you taking the time out of your busy day to leave us this valuable feedback; we do use each and every feedback to continuously improve our facility and guest service. We are truly sorry your experience with our hotel was less than what you expected; please accept our sincere apologies for falling short of your... More 

Oshkosh, Wisconsin
Top Contributor
66 reviews 66 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights at the Hyatt Place. The large room had a comfortable king bed and an adjoining area with a couch and a small wet bar with a fridge under it. everything was clean and comfortable. There was a large vanity/sink in the bedroom area and the toilet and shower were wedged into a small room with a... More 

Was this review helpful? Yes 1
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest, Thank you so much for taking the time out of your busy schedule to leave us this valued feedback. Feedbacks are very important to us as they are used to continuously upgrade our facility and service. We are happy that you enjoyed your stay with us and look forward to welcoming you back soon! The Hyatt Place... More 

Des Allemands, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved nearly everything about this hotel. The room layout (King) is awesome. It was very clean. Bed was comfortable. Room is quiet. TV is large and swivels. Parking was easy and included in the price. It felt like an upscale hotel for regular people. It was a little more pricey than we prefer to spend, but it ended up... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest Thank you so very much for taking the time out of your busy schedule to leave us your valuable feedback. Every feedback is very important to us as we use these to continuously upgrade our facility and service. We are happy that you enjoyed your visit with us and look forward to welcoming you back soon! The... More 

Lumberton, Texas
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Very clean hotel but overpriced. The lobby area and breakfast served were quite ordinary and what I would have expected from a more moderately priced hotel. Hotel was about a 15 to 20 minute walk from the Riverwalk area. The overall room layout was great, until you stepped into the bathroom - a total design fail. Barely enough room for... More 

Was this review helpful? Yes
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

We are very appreciative of you taking the time out of your busy day to leave us this valuable feedback; we do use each and every feedback to continuously improve our facility and guest service. We are truly sorry your experience with our hotel was less than what you expected; please accept our sincere apologies for falling short of your... More 

Waukesha, Wisconsin
Contributor
18 reviews 18 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

First let me say the staff at this property is wonderful. I gave it an average rating due to the 6 story apartment building being built literally on top of the pool. This is out of their control, but if you are vacationing here, you may want to think again if the pool is important to you. The construction noise... More 

Was this review helpful? Yes
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

We are very appreciative of you taking the time out of your busy day to leave us this valuable feedback; we do use each and every feedback to continuously improve our facility and guest service. We are truly sorry your experience with our hotel was less than what you expected; please accept our sincere apologies for falling short of your... More 

Denver, Colorado
Top Contributor
54 reviews 54 reviews
35 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall fantastic deal. Right off the Riverwalk, yes it's on a emptier part of the Riverwalk but only a 5 or 10 minute walk to all the restaurants/shopping. The trade off being free parking versus the hotels closer to downtown, which is definitely worth it. The free breakfast was extremely good. Rooms were huge with a sitting area and kitchenette.The... More 

Was this review helpful? Yes 1
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest Thank you so much for taking the time out of your busy schedule to leave us this valued feedback. Feedbacks from our guests are very important to us as we use each one of them to continuously upgrade our facility and service. We are happy that you enjoyed your visit with us and look forward to welcoming... More 

Houston Texas
Top Contributor
73 reviews 73 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Certainly off the beaten track, and a good 15-20 minute walk to the venter of things. Out the back door puts you on about a 30' wide channel, turn right, walk a bit head up the stairs, cross a few streets (green lights only) back down some steps into the mix. The hotel itself was fine but a bit pricey... More 

Was this review helpful? Yes
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest Thank you very much for leaving us your valued feedback; we sincerely appreciate you taking the time out of your busy schedule to leave this for us. Feedbacks are very important to us as we use these to continuously upgrade our hotel and service. We are happy that you enjoyed your stay with us and look forward... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

My stay at the hyatt place was a pleasure from check-in to check-out. The rooms were clean, the location was great and the price was perfect. The staff was very accomodating and friendly. I would choose this hotel again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest Thank you so much for taking the time out of your busy schedule to leave us this valued feedback. Feedbacks are very important to us as we continuously use these to upgrade our hotel and our service. We are happy that you had a great stay with us and do look forward to welcoming you back soon!... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Had an event in San Antonio and decided to stay here. I was not displeased with this choice. My family loved how it was so close to the riverwalk and all the sights of San Antonio, and we were very pleased with the staffs professionalism. Overall an amazing stay that met our expectations of the Hyatt name.

Was this review helpful? Yes 1
suzie65, Director of Sales at Hyatt Place San Antonio/Riverwalk, responded to this review

Dear Valued Guest Thank you so much for taking the time out of your busy schedule to leave us your valued feedback; we are truly grateful. Feedbacks are very important to us as we continuously use these to upgrade our hotel and service. We are happy that you enjoyed your stay with us and look forward to welcoming you back... More 

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