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BEST WESTERN PLUS San Antonio East Inn & Suites

2.5 of 5 8669 I-10 E, San Antonio, TX 78109
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Certificate of Excellence 2014
BEST WESTERN PLUS San Antonio East Inn & Suites
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BEST WESTERN PLUS San Antonio East Inn & Suites
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137 reviews from our community

Traveler rating
    91
    29
    11
    2
    4
See reviews for
41
27
8
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS San Antonio East Inn & Suites
See the most recent reviews
Longview, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 2, 2014

It had been awhile since my last stay here but one phone call to make reservations and I felt like I was going home for a visit. I again can not speak highly enough of this staff. Elena always goes above and beyond and the rest of the staff is great also. Evan S

Was this review helpful? Yes 17
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you again for another review following a great experience from time of booking to during your stay. We remember you well and appreciate you returning to us! Elena and our staff are thrilled to hear your ongoing positive comments! See you next time! More 

Minot, North Dakota
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 29, 2014

This was our first trip to San Antonio. We were greeted with friendly smiles by the front desk personal upon our arrival and throughout our stay. Each of them were very helpful when we asked for advice in traveling the area to see various sights or with assistance of any kind. Judith and Avani were especially patient with our questions... More 

Was this review helpful? Yes 14
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for such a wonderful review! Judith, Avani, Marali, and Rups, along with the rest of our staff were pleased to hear such positive comments. We here pride ourselves with such an incredible staff. They are all happy to point you towards any of the local festivities. I am happy to hear you had a chance to take advantage... More 

Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 21, 2014

if you are expecting help when u arrive forget it. when we checked in two managers at the front desk did not even get up to help my wife thru the door withe luggage cart. when i came upon the scene they asked, but it was too late. they dont know what service is and maybe they need some diversity... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I sincerely apologize that you felt the situation was as described. I assure you that our whole team is always pro-active in helping our guests in any way possible to provide the best service which is driven by the vision of management. Assistance had been offered to your wife with your luggage, and I am... More 

Stanton, United States
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 21, 2014

Right on I-10 so extremely convenient. Very friendly staff. They went out of their way to greet me and my son. The rooms and beds are clean and comfortable. Early breakfast was hot and ready. Overall great experience. I would definitely recommend and stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 7
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your positive review. We are thrilled to hear that you had a great experience and that you found the location to be convenient! Our friendly staff are passionate and dedicated to providing individualized service, looking after each of our guests! We have a great variety on our breakfast, so be sure not to miss out, and if... More 

Senior Contributor
43 reviews 43 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 8, 2014

We stayed here after getting an excellent rate online. We booked a room with double beds and within minutes of booking, somebody from the hotel called and said they were sold out of those rooms. When I asked about cancelling, the woman immediately offered the use of the family suite for the night. We had a lot of room, LOVED... More 

Was this review helpful? Yes 1
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am glad that you received a great rate as booking directly through Best Western offers a lowest rate guarantee or by calling the hotel property on 210-661-8669. I am surprised to hear that our hotel was sold out of rooms with two beds, as our system would not normally allow this to happen for... More 

East Bernard, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 7, 2014

Room was adequate, but dated. Couches were well worn and sagging. Beds were small and very firm. There were plenty of pillows, but lacked extra blankets. We stayed in suite with 2 rooms, fridge and stove...but no utensils or plates and glasses. Breakfast was typical, not outstanding.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am glad the room was adequate for your needs. I am sorry that you felt the room was dated. I did get maintenance to check the couches and apologize if there were any issues. Ensuring the hotel is in the best condition is very important to us. The two-bed kitchen suite rooms have queen-sized... More 

Berwyn, Illinois
Top Contributor
90 reviews 90 reviews
53 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 4, 2014

We had a generally good experience at this hotel...Service was good and the room very clean and comfortable. The only negative was the breakfast...there was hot food...egg 'rounds' (like what they use on an egg mcmuffin) sausage, biscuits, gravy, french toast 'sticks', etc. These were kept in a warming cabinet and were dried out..not tasty at all. But I should... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. We take pride in providing great service and clean, comfortable rooms! I am sorry to hear your experience at breakfast. I would like to reassure you that this is not a normal occurrence, as it is important for us to always have fresh items stocked appropriately to prevent drying. Our Front Desk staff or Breakfast... More 

Springdale, Arkansas
Top Contributor
77 reviews 77 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 30, 2014 via mobile

We did have some issues but when they were brought to the attention of management they were addressed. If you stay here, be sure to get management involved soon. I probably would not stay at this hotel again if another Best Western was available.

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am glad that we were able to talk through the issues and we were able to provide you a solution. We always encourage our guests to let us know immediately if there are any concerns, so that we can promptly help to resolve them. I hope that you can give us another try for... More 

forney, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2014

Had a wonderful stay. The staff was very welcoming and went out of their way to make sure my group and I had a great experience. They had the best breakfast I've ever seen at a hotel. The location was perfect for all the events in the area we were participating at and was very easy to find.

Review collected in partnership with Best Western

Was this review helpful? Yes 6
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review! It was delightful to host your group and hear that you had a wonderful stay. Our team will always do all that we can to make your stay a fantastic experience. The breakfast we offer does have a wide variety of hot and cold items, including a Texas-shaped hot waffle! We are glad that everything... More 

Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 26, 2014

We booked a suite with two bedrooms and being on the side of of the building looking at the highway, the noise was really an issue especially at night. We actually noticed the noise right away when we entered the room that evening and when went back to the reception to change room, I was told that usually people don't... More 

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am sorry that you found the highway noise to be an issue. An extra window has been installed in the bedrooms of the particular suite room and an additional window is to be installed in the living area to help with noise reduction. The project is continuing throughout the hotel to help with sound-proofing.... More 

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Additional Information about BEST WESTERN PLUS San Antonio East Inn & Suites

Address: 8669 I-10 E, San Antonio, TX 78109
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS San Antonio East Inn & Suites 2.5*
Number of rooms: 63
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Also Known As:
Best Western Plus San Antonio East Hotel San Antonio
Best Western Plus San Antonio East Inn And Suites
Hotel Style:
#28 Business Hotel in San Antonio
#53 Romantic Hotel in San Antonio
#60 Family Hotel in San Antonio

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