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All 347 San Antonio hotels

BEST WESTERN PLUS San Antonio East Inn & Suites

2.5 of 5 Hotel   |   8669 I-10 E, San Antonio, TX 78109
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Ranked #33 of 347 hotels in San Antonio
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
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106 people have reviewed this hotel

Traveler rating
    68
    23
    10
    1
    4
See reviews for
28
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
15 reviews 15 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here after getting an excellent rate online. We booked a room with double beds and within minutes of booking, somebody from the hotel called and said they were sold out of those rooms. When I asked about cancelling, the woman immediately offered the use of the family suite for the night. We had a lot of room, LOVED... More

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am glad that you received a great rate as booking directly through Best Western offers a lowest rate guarantee or by calling the hotel property on 210-661-8669. I am surprised to hear that our hotel was sold out of rooms with two beds, as our system would not normally allow this to happen for... More

East Bernard, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room was adequate, but dated. Couches were well worn and sagging. Beds were small and very firm. There were plenty of pillows, but lacked extra blankets. We stayed in suite with 2 rooms, fridge and stove...but no utensils or plates and glasses. Breakfast was typical, not outstanding.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am glad the room was adequate for your needs. I am sorry that you felt the room was dated. I did get maintenance to check the couches and apologize if there were any issues. Ensuring the hotel is in the best condition is very important to us. The two-bed kitchen suite rooms have queen-sized... More

Berwyn, Illinois
Top Contributor
88 reviews 88 reviews
53 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a generally good experience at this hotel...Service was good and the room very clean and comfortable. The only negative was the breakfast...there was hot food...egg 'rounds' (like what they use on an egg mcmuffin) sausage, biscuits, gravy, french toast 'sticks', etc. These were kept in a warming cabinet and were dried out..not tasty at all. But I should... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. We take pride in providing great service and clean, comfortable rooms! I am sorry to hear your experience at breakfast. I would like to reassure you that this is not a normal occurrence, as it is important for us to always have fresh items stocked appropriately to prevent drying. Our Front Desk staff or Breakfast... More

Springdale, Arkansas
Top Contributor
59 reviews 59 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We did have some issues but when they were brought to the attention of management they were addressed. If you stay here, be sure to get management involved soon. I probably would not stay at this hotel again if another Best Western was available.

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am glad that we were able to talk through the issues and we were able to provide you a solution. We always encourage our guests to let us know immediately if there are any concerns, so that we can promptly help to resolve them. I hope that you can give us another try for... More

forney, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a wonderful stay. The staff was very welcoming and went out of their way to make sure my group and I had a great experience. They had the best breakfast I've ever seen at a hotel. The location was perfect for all the events in the area we were participating at and was very easy to find.

Review collected in partnership with Best Western

Was this review helpful? Yes 5
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review! It was delightful to host your group and hear that you had a wonderful stay. Our team will always do all that we can to make your stay a fantastic experience. The breakfast we offer does have a wide variety of hot and cold items, including a Texas-shaped hot waffle! We are glad that everything... More

Victoria
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a suite with two bedrooms and being on the side of of the building looking at the highway, the noise was really an issue especially at night. We actually noticed the noise right away when we entered the room that evening and when went back to the reception to change room, I was told that usually people don't... More

Was this review helpful? Yes
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review. I am sorry that you found the highway noise to be an issue. An extra window has been installed in the bedrooms of the particular suite room and an additional window is to be installed in the living area to help with noise reduction. The project is continuing throughout the hotel to help with sound-proofing.... More

Shropshire
Contributor
12 reviews 12 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here during a business trip to San Antonio and needed a couple of nights but weren't concerned about being in the middle of the city. The front desk staff are what make the place special - very attentive and helpful even when no special requests were asked for or expected. The room was clean, tidy and well presented and... More

Was this review helpful? Yes 6
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you for your review and your compliments to our front desk staff. We always aim to do our best whether asked or not! I am glad that you found the hotel to be clean and also quiet. Cleanliness and guest satisfaction are very important to us at Best Western Plus San Antonio East. Our pool area has recently been... More

Pittsburgh, United States
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The front desk staff were very helpful, professional and did everything possible to make our stay a great one. Bed was comfortable; room nice & clean, breakfast good. Only drawback was the distance from the city itself, but it is right off the highway.

Review collected in partnership with Best Western

Was this review helpful? Yes 9
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you so much for your positive review. Our staff always aim to do what they can to make your stay the best possible from cleanliness to friendly service. Our comfortable pillow-top beds and breakfast are much talked about! Downtown is just over 10 minutes drive-away, and our staff will get you the most direct route. We look forward to... More

Longview, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 8, 2014 via mobile

As always the rooms are clean and the prices are competitive with other hotels in there area but, what sets this hotel far apart from any of the others is the friendly, helpful, professional staff and one young lady in particular Elena. If you ever get the opportunity to meet this young lady you should. I don't know what else... More

Was this review helpful? Yes 17
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you so much for your continued visits and for your many reviews! We appreciate your loyalty and how highly you regard us. Elena and Jennifer were so pleased to be amongst those to make your stay special! We always want to do everything we can to make your experience the best possible! As you already know, clean rooms and... More

Marion
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 1, 2014

We always stay at this property when we are in San Antonio. Super comfortable beds, spacious rooms, quiet A/C, great breakfast with more choices than most, and a wonderful staff. So attentive to their guests and always aim to please. They even remembered our room preferences when we didnt. They provide a shuttle to downtown at a reasonable price so... More

Was this review helpful? Yes 13
Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review

Thank you so much for your review and for making us your only repeat choice of hotel in San Antonio! We appreciate your recognition for our awards and efforts! It is thrilling to hear that we were able to get you your room preference without you even asking! If you have any special requirements, let us know, and we will... More

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Additional Information about BEST WESTERN PLUS San Antonio East Inn & Suites

Also Known As:
Best Western Plus San Antonio East Inn And Suites
Best Western Plus San Antonio East Hotel San Antonio
Best Western Plus San Antonio East Hotel
Address: 8669 I-10 E, San Antonio, TX 78109
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in San Antonio
#33 Top resorts Hotel in San Antonio
#33 Luxury Hotel in San Antonio
#107 Family Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS San Antonio East Inn & Suites 2.5*
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