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All 353 San Antonio hotels

Candlewood Suites - San Antonio NW Medical Center

2.0 of 5 Hotel   |   9350 IH 10 West, San Antonio, TX 78230 (Northwest Side)
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46%
Ranked #253 of 353 Hotels in San Antonio
A recent review
4 of 5 stars Reviewed April 14, 2014
svargasi Brunswick, Georgia
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50 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Ft. Worth, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed June 23, 2014

Let me firstly say that the staff at this hotel were simply amazing, very friendly and attentive to their guests (especially Matthew), they went out of their way to make all the guests feel very welcome. However, unfortunately I can't say anything nice about the hotel itself, the entrance to the hotel property is not well advertised, you're more likely... More

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to write this review. We are very happy that you were pleased with the customer service you received during your stay. We apologize that the condition of the hotel did not meet your expectations on this occasion. Rest assured that we take all comments and suggestions to heart so that we can improve and... More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 29, 2014

The room is super small for a suite. We stayed at candlewood other locations with 2 queen beds in the room. but this one only has 1 queen. they don't have rollaway bed or a couch. My 7 year old had to sleep on the floor. Everything is old in the room. The bed made a lot of noise and... More

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide... More

Brunswick, Georgia
Top Contributor
65 reviews 65 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 14, 2014

It is a nice Candlewood Suites. The usual extended stay hotel. Don't look for many amenities. Very friendly and helpful staff. You get what you pay for; good value for the dollar. A little hard to find. Set back off off a frontage road. But worth looking for

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are happy with their stays. Thank you again for you input. More

Pelham, New York
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2014

Everything was fine at this Candlewood. The staff was helpful and friendly, they gave us a map and tips for sightseeing. Our room was clean, but only had one chair which was a bit strange since it usually has two chairs in the kitchen/office area as well as a lounge chair. We were able to borrow a chair from the... More

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Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for the nice review! Guest satisfaction is our top priority and I am glad to see that we were able to meet your expectations. We hope to see you again, soon! More

Los Angeles
Top Contributor
53 reviews 53 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed January 24, 2014

First, I want to be clear that the staff here are all OUTSTANDING! They could not have been more helpful and accommodating. I also want to acknowledge that they have little to no control over the building being in dire need of a renovation, nor can they do much about the crime in the area. That said, had I read... More

Was this review helpful? Yes 1
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to write this review. I am very happy that you were pleased with the customer service you recieved during your stay. Although, I am also very sorry that our hotel did not meet your standards, due to it's older condition. Our guest are very important to us and we appreciate your feedback. More

Top Contributor
287 reviews 287 reviews
25 hotel reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed December 23, 2013

My family and I stayed here on our road trip to Florida and were surprised when we pulled up and found a cop car in the parking lot. I asked the cop in the hotel lobby if crime was a problem in the area and he said cars are broken into all of the time in the area. He advised... More

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the condition of our facilities. Rest assured that we take all comments and suggestions to heart so... More

El Paso, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2013

My husband and I stayed here because it was close to the medical center. In the 15 days we were here for my recuperation, I heard not one unpleasant noise. We were treated with respect and caring. You can't hear the interstate traffic noise even though its right on the frontage road. The bed was immensely comfortable and roomy. Plenty... More

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are completely happy with their stays. Thank you again for you input. More

TX
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

Candlewood Suites and this hotel are great. I've stayed twice and if I have the chance, I'd stay here again.I like having a fully stocked in suite kitchen so I don't have to eat out for every meal. The free washers & dryers are great so you don't have to lug all that dirty laundry home if you don't want.... More

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Our sincere gratitude to you for your comments on our hotel. We value the chance to hear from our guests and want to take the time to acknowledge your contribution. Thank you and we hope to see you again. More

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

We were traveling with our two small children, so we prefer to stay in a "suite" type room where we have a kitchen and separate sleeping spaces. I can tell that once upon a time, the rooms were quite nice. They have many sleek and modern finishes in the kitchen and bath. Since it's an extended stay type hotel, I... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Dear jenn_E_penny, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the condition of our facilities. Rest assured that we take all comments and suggestions to... More

TEXAS
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 2, 2013 via mobile

Entrance door is not ADA. No one is ever at front desk. The worst is the Horrible smell. We stayed on 3 floor. The hallway stinks the room stinks of old body order and old cooking smell. Just nasty. If they would get some good people there to work. Cleaned up the smell and get rid of the torn chairs.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Dear Cinnredhotz, I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate further information regarding your stay in order that I can investigate further. I have sent you a private message to obtain additional details about your experience. Regards, Brenda J. Case Manager IHGCare More

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Additional Information about Candlewood Suites - San Antonio NW Medical Center

Address: 9350 IH 10 West, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - San Antonio NW Medical Center 2*
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Also Known As:
Candlewood Suites - San Antonio Hotel San Antonio
Candlewood San Antonio
San Antonio Candlewood Suites

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