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Candlewood Suites - San Antonio NW Medical Center

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9350 IH 10 West, San Antonio, TX 78230
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1 room 1 guest
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Candlewood Suites - San Antonio NW Medical Center
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59 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Laredo, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed May 26, 2015

The room was spacious, clean and I felt right at home. I would recommend getting rid of the carpet but other than that everything in the kitchen and the bathroom was very clean. Plenty of clean towels and the pull out sofa was comfortable for my son.

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for your great review! We are so happy that you enjoyed your stay and hope to have you as our guest again. More 

Broken Arrow, Oklahoma
1 review
3 of 5 stars Reviewed May 22, 2015

I expected a nice room that because of my points status entitled me to an upgrade to a suite. All this was to be comparable to a Holiday Inn by IHG. It did not meet my expectations nor the hype by the IHG reservations people. We received no room service the 5 days we were there. I had to stop... More 

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide... More 

Lawrenceville, Georgia
Level Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stopped in for a night while passing through off I-10. We were promptly checked in by Stephanie, she was very nice. The rooms were clean as expected, although this is the first hotel we've stayed in that doesn't have an in room blow dryer. Also, the pantry is pretty limited at this one.

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to give us your feedback. We are happy that you stopped in to stay with us for the night. I apologize that the selection in our Candlewood Cupboard did not meet your expectations, but I am happy that you were pleased with the cleanliness of the room and the friendliness of our staff. We... More 

Houston, Texas
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 17, 2015

It was a clean hotel. This is an average candlewood and the staff was very friendly. It was convenient to the medical center and airport. Close to the shopping and hospitals is why you would choose this location.

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs and we are happy that you were pleased with our customer satisfaction. We hope to have you as our guest again. More 

San Antonio, Texas
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed May 14, 2015

I really like this hotel, and Candlewood has never been a favorite for me. I usually go out of my way to avoid them, but this one was the most convenient for us this stay and so we gave it a shot. I am glad we did. The only bad thing I can say is more about me than the... More 

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for your kind words. We are so happy that you enjoyed your stay with us and hope that you visit again soon! More 

Boston, Massachusetts
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 12, 2015

I travel quite frequently and this hotel is far from the normal Candlewood brand. The hotel staff treats guests like they don't matter and that they can just about rent to anyone from fro the streets. I am a member of the rewards program and the staff doesn't seem to care about who is part of the rewards program or... More 

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs and apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our... More 

Decatur, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 12, 2014

Staff is friendly and helpful, rooms are clean and (mostly) quiet, location is safe. Not too far from hospitals and shopping, and several local restaurants deliver. Amenities are great too (complimentary laundry room, nice pool). Good wifi if you need it for work. There is even a "lending locker" with things you might need, like a blender and waffle iron.... More 

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking a moment to provide us with your feedback. One of our top priorities is Guest satisfaction and we are so pleased to hear we met your expectations during your recent stay at our hotel. Thank you again and I will make sure to share this with our staff. More 

Dallas, Texas
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 16, 2014

We stayed here in July in the King 1 bedroom suite when we visited Seaworld, I must say I wasn't sure what to expect. It was a pretty nice hotel and we loved the fact there was a sleeper couch for the little ones and a door to close us off from all the noise they were making lol. I... More 

Was this review helpful? Yes 2
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are happy with their stays. Thank you again for your input. More 

Ft. Worth, Texas
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed June 23, 2014

Let me firstly say that the staff at this hotel were simply amazing, very friendly and attentive to their guests (especially Matthew), they went out of their way to make all the guests feel very welcome. However, unfortunately I can't say anything nice about the hotel itself, the entrance to the hotel property is not well advertised, you're more likely... More 

Was this review helpful? Yes 1
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to write this review. We are very happy that you were pleased with the customer service you received during your stay. We apologize that the condition of the hotel did not meet your expectations on this occasion. Rest assured that we take all comments and suggestions to heart so that we can improve and... More 

Houston, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 29, 2014

The room is super small for a suite. We stayed at candlewood other locations with 2 queen beds in the room. but this one only has 1 queen. they don't have rollaway bed or a couch. My 7 year old had to sleep on the floor. Everything is old in the room. The bed made a lot of noise and... More 

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide... More 

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