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Candlewood Suites - San Antonio NW Medical Center

2.0 of 5 9350 IH 10 West, San Antonio, TX 78230
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Candlewood Suites - San Antonio NW Medical Center
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Candlewood Suites - San Antonio NW Medical Center
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52 reviews from our community

Traveler rating
    9
    13
    8
    10
    12
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13
10
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16
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Decatur, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2014

Staff is friendly and helpful, rooms are clean and (mostly) quiet, location is safe. Not too far from hospitals and shopping, and several local restaurants deliver. Amenities are great too (complimentary laundry room, nice pool). Good wifi if you need it for work. There is even a "lending locker" with things you might need, like a blender and waffle iron.... More 

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Dallas, Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 16, 2014

We stayed here in July in the King 1 bedroom suite when we visited Seaworld, I must say I wasn't sure what to expect. It was a pretty nice hotel and we loved the fact there was a sleeper couch for the little ones and a door to close us off from all the noise they were making lol. I... More 

Was this review helpful? Yes 1
Ft. Worth, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 23, 2014

Let me firstly say that the staff at this hotel were simply amazing, very friendly and attentive to their guests (especially Matthew), they went out of their way to make all the guests feel very welcome. However, unfortunately I can't say anything nice about the hotel itself, the entrance to the hotel property is not well advertised, you're more likely... More 

Was this review helpful? Yes 1
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to write this review. We are very happy that you were pleased with the customer service you received during your stay. We apologize that the condition of the hotel did not meet your expectations on this occasion. Rest assured that we take all comments and suggestions to heart so that we can improve and... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 29, 2014

The room is super small for a suite. We stayed at candlewood other locations with 2 queen beds in the room. but this one only has 1 queen. they don't have rollaway bed or a couch. My 7 year old had to sleep on the floor. Everything is old in the room. The bed made a lot of noise and... More 

Was this review helpful? Yes
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide... More 

Brunswick, Georgia
Top Contributor
85 reviews 85 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 14, 2014

It is a nice Candlewood Suites. The usual extended stay hotel. Don't look for many amenities. Very friendly and helpful staff. You get what you pay for; good value for the dollar. A little hard to find. Set back off off a frontage road. But worth looking for

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are happy with their stays. Thank you again for you input. More 

Pelham, New York
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 19, 2014

Everything was fine at this Candlewood. The staff was helpful and friendly, they gave us a map and tips for sightseeing. Our room was clean, but only had one chair which was a bit strange since it usually has two chairs in the kitchen/office area as well as a lounge chair. We were able to borrow a chair from the... More 

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Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for the nice review! Guest satisfaction is our top priority and I am glad to see that we were able to meet your expectations. We hope to see you again, soon! More 

Los Angeles
Top Contributor
60 reviews 60 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed January 24, 2014

First, I want to be clear that the staff here are all OUTSTANDING! They could not have been more helpful and accommodating. I also want to acknowledge that they have little to no control over the building being in dire need of a renovation, nor can they do much about the crime in the area. That said, had I read... More 

Was this review helpful? Yes 1
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to write this review. I am very happy that you were pleased with the customer service you recieved during your stay. Although, I am also very sorry that our hotel did not meet your standards, due to it's older condition. Our guest are very important to us and we appreciate your feedback. More 

Top Contributor
293 reviews 293 reviews
25 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed December 23, 2013

My family and I stayed here on our road trip to Florida and were surprised when we pulled up and found a cop car in the parking lot. I asked the cop in the hotel lobby if crime was a problem in the area and he said cars are broken into all of the time in the area. He advised... More 

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the condition of our facilities. Rest assured that we take all comments and suggestions to heart so... More 

El Paso, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2013

My husband and I stayed here because it was close to the medical center. In the 15 days we were here for my recuperation, I heard not one unpleasant noise. We were treated with respect and caring. You can't hear the interstate traffic noise even though its right on the frontage road. The bed was immensely comfortable and roomy. Plenty... More 

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you so much for your kind words about our property. We strive to provide great service and comfort for our guest and appreciate when our guest are completely happy with their stays. Thank you again for you input. More 

TX
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

Candlewood Suites and this hotel are great. I've stayed twice and if I have the chance, I'd stay here again.I like having a fully stocked in suite kitchen so I don't have to eat out for every meal. The free washers & dryers are great so you don't have to lug all that dirty laundry home if you don't want.... More 

Was this review helpful? Yes
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Our sincere gratitude to you for your comments on our hotel. We value the chance to hear from our guests and want to take the time to acknowledge your contribution. Thank you and we hope to see you again. More 

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Additional Information about Candlewood Suites - San Antonio NW Medical Center

Address: 9350 IH 10 West, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - San Antonio NW Medical Center 2*
Number of rooms: 112
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Also Known As:
Candlewood Suites - San Antonio Hotel San Antonio
Candlewood San Antonio
San Antonio Candlewood Suites

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