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Country Inn & Suites By Carlson San Antonio Airport, TX

3.0 of 5 8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport)
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Certificate of Excellence 2014
Country Inn & Suites By Carlson San Antonio Airport, TX
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Country Inn & Suites By Carlson San Antonio Airport, TX
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237 reviews from our community

Traveler rating
    145
    54
    19
    12
    7
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91
52
15
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great amenities, breakfast, pool, airport shuttle. The rooms were ample size and clean. Most of the staff was nice. I was happy to see a couple of familiar faces from my previous business trips to San Antonio. Trinisha, who always makes sure my room is clean and resupplied and always has the brightest smile; and Debbie who pointed out some... More 

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Omaha, Nebraska
Top Contributor
54 reviews 54 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here twice recently and both times were extremely pleased. The shuttle service was excellent and timely both to and from the airport. The desk staff was very busy on our first stay, but managed to take care of everyone quickly without making anyone feel rushed. (Thank you, Patrick!) The beds were wonderful. The room lay-out worked well for... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

if you're thinking of staying here, book through them directly!!! I booked through booking.com and they booking site didn't book my room! When I arrived the staff was confused but amazing about finding me a room at a better rate than any of the booking sites! The next time I booked, I called them directly and they were happy to... More 

Was this review helpful? Yes 1
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for posting a review about your stay at our hotel here in San Antonio. We are very pleased that you were happy with your accommodations and service. It is our goal to give all of our guest the Country experience, welcoming all of our guest like family. We appreciate your gracious recommendation and look forward to serving you... More 

Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Honestly I would probably not stay again. The worse offender there is the female kitchen breakfast manager. She is is rude and mean and a control freak. She made every morning for my children and I unpleasant, however I heard she was very nice and accommodating to my husband every morning, who always ate hours before us alone. DO NOT... More 

Was this review helpful? Yes 1
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for taking the time to write about your experience with the Country Inn and Suites here in San Antonio. I am happy to see that you like our location, in room amenities and the indoor pool for you children. I did however notice that you had several issue with some of our service from our team and will... More 

Florence, Kentucky
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel to S.A. occasionally for business and normally stay at a competitor hotel. This time I traveled there for leisure and decided to use some of my points and stay at a County Inn & Suites. I am so glad I did!! The staff were very friendly and professional, the room was very clean, spacious and it looked like... More 

Was this review helpful? Yes 1
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for taking the time to write such a nice review about your experience with our hotel. I am so happy that you chose to try a new brand during your time in San Antonio. I am very happy to hear that our team was able to provide you with a pillow for your comfort and will be sure... More 

Austin, Texas, United States
Contributor
19 reviews 19 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm giving this property for several reasons even though it is not necessarily a fancy hotel. First, I really like Country Inn and Suites overall. They often have indoor pools (hard to find in Texas), are clean, have great breakfasts, and have nice amenities like the lending library. They are reasonably priced overall. This property was not built to be... More 

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for taking the time to post a review about your experience with our hotel. I am truly happy that you were pleased with our product. We are very fortunate to be located near several restaurants and like you said their is one practically in our parking lot. We like that Thai restaurant too. I do agree with you... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2014

loved my stay there the front desk clerk Ramon was excellent he needs to train some of the staff starting with breakfast lady really unfriendly food was cold and housekeeping didn't do good job cleaning our room didn't vacumm or clean our sink in bathroom but other then that everything was great need people like Ramon execellant hospitality service ...will... More 

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for writing about your stay at our hotel. I am glad to see that you were happy with Ramon and his service. He is a great asset to our team and will be sure he sees this review. I do however apologize for the lack of service from the other departments and have brought this review to their... More 

Houston, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 14, 2014

I really enjoyed staying at this hotel. It was stylish and comfortable. The room looked modern and had all of the amenities necessary for a comfortable stay. The breakfast in the morning was delicious and had a great variety of foods to choose from. The people at the front desk were a pleasure to talk to and made me laugh... More 

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for posting your comments about your stay at our hotel here in San Antonio. We are so happy to see that our team was able to make you feel comfortable and welcome while you were with us. I do apologize about the juice machine; however I am happy to say that it is fixed and up and running.... More 

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Additional Information about Country Inn & Suites By Carlson San Antonio Airport, TX

Address: 8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson San Antonio Airport, TX 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson Hotel San Antonio
Country Inn And Suites By Carlson
Cambria Suites San Antonio
Hotel Style:
#14 Best Value Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio

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