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Country Inn & Suites By Carlson San Antonio Airport, TX

3.0 of 5 8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport)
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Certificate of Excellence 2014
Country Inn & Suites By Carlson San Antonio Airport, TX
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Country Inn & Suites By Carlson San Antonio Airport, TX
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252 reviews from our community

Traveler rating
    149
    61
    20
    13
    9
See reviews for
93
54
17
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

A great hotel near the airport and also close to other highlights like the Quarry Market (must do!) What I liked most about this hotel was that all staffers were very friendly and that really makes the difference. Room was clean, bed and shower were good. Breakfast is below average but free.

Was this review helpful? Yes
Des Moines, Iowa
1 review
1 of 5 stars Reviewed 5 days ago NEW

I stayed at the hotel in January and on the last day of my stay I came back to my broken laptop. I took picture of my laptop for proof and immediatly reported it to the staff. I had to call multiple times to get my case reviewed and I did not hear the verdict of my situation for over... More 

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

We are sorry that you were disappointed with you experience and completely understand your disappointment. We have read the lock as we discussed with you and apologize that you were not able to get the resolve you were hoping for. We want to emphasize that your situation is truly the exception and not the rule for our guest experience. It... More 

Oakville, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I are on a road trip which included San Antonio, Texas. (My favorite city in Texas). We chose this hotel because it was close to some things we were interested in doing. We were greeted by very friendly and helpful front desk staff, our room was perfect and the in- house bar was a nice surprise. All... More 

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for taking the time to write such a nice review about your experience with our hotel. We are happy to see that you enjoyed your stay and that our team expressed how happy we were to have you. All of our rooms have a separate living area and glad you enjoyed this. We thank you for you business... More 

Austin, Texas
1 review
2 of 5 stars Reviewed 1 week ago

From the outside, it looks like it might be a nice place to stay, but I was really surprised by how unkempt and poorly managed it was. From losing reservations to poor maintenance and house-keeping, this place needs some help. Cleanliness was my biggest concern. Mold and broken tiles were in the bathroom. The coffee pot from the previous occupant... More 

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for taking the time to express your experience with our hotel. I am sorry that you encountered several issues with your accommodations and can assure you that this is truly the exception not the rule. I am very disappointing that you did not have the true experience that we provide and would like to extend an invitation for... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Very friendly & helpful staff. Continental breakfast. Quite a bit of fresh food to choose from. Room was very clean & the bed was very comfortable. It going through a face lift but it wasn't an inconvenience. Easy location to get to the Air Force Base.

Was this review helpful? Yes
Darlene J, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for writing a review about your experience with our hotel and team. We are all happy to hear that you were pleased with your accommodations and team treated you like family. It is our goal to have all of our guest feel welcome and comfortable during their stay. You are correct about our face-lift. We are always looking... More 

Springfield
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Called for first time for room that our company has an account with. Clerk said she would send shuttle to nearby airport to pick me up. Waited 30 minutes and saw shuttle buzz by, empty. Waited 15 minutes more and called clerk only to see shuttle buzz right by me the second time, empty. Clerk said she would call him.... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review

Thank you for taking the time to share your feedback. We are sorry to hear of your unsatisfactory experience during your stay, in regards to the airport shuttle service It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. More 

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Additional Information about Country Inn & Suites By Carlson San Antonio Airport, TX

Address: 8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson San Antonio Airport, TX 3*
Number of rooms: 126
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Also Known As:
Country Inn & Suites By Carlson Hotel San Antonio
Country Inn And Suites By Carlson
Cambria Suites San Antonio
Hotel Style:
#13 Best Value Hotel in San Antonio
#17 Romantic Hotel in San Antonio
#55 Business Hotel in San Antonio
#77 Family Hotel in San Antonio

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