The rooms here are consistantly clean, as is the parking lot, lobby and elevator. The workout room is in dire need of new equipment. I am grateful it is here- bit the quality is marginal if you can get it to work. This hotel has good value and great breakfast!

Nicer decorations than most HIE. Quiet, well appointed room. Great breakfast. A pain to get out of at the nearest intersection! Try asking the front desk for the best way to the freeway - it's a little longer but much easier than the closest intersection. Very friendly and helpful manager.

We have family near this hotel, and have stayed there on many occasions. We have always found it clean, well managed, with friendly staff, a good free hot breakfast, and in the evenings many times free cookies that taste homemade. The manager is very friendly and helpful. To top all this the hotel has very reasonable rates, when compared to... More

We spent one night in this hotel and were given the disabled room. Staying in the disabled room (though we had not asked for it) would not have been a problem, if not for the fact that it is the very first room next to the lobby, and therefore very noisy with people coming and going all night. Aside from... More

Stayed at this Holiday Inn express for one night while family was in hospital, as the other one we were staying inn near sea world no longer had room for us (also reviewed). I wish we had come here first this HIE was much decorated nicer in the rooms and the rooms seemed to be a little larger. Had a... More

We stayed here with a 5& 7yr old and one family member in a wheelchair. This Hotel was very nice and clean. It felt really luxurious.The staff was VERY friendly. We requested a handicap accessible room and it was one of the biggest nicest handicap rooms I've ever stayed in. The roll in shower had a fold down padded bench... More

Our initial impression of this hotel was excellent but what transpired during our stay means we will think twice next time we visit San Antonio. We had a ground floor bedroom with 2 queen beds the room was lovely but the BED BUGS were not. My husband was covered in bites from these creatures he had to seek the advice... More

the information given on the website is incorrect - this facility does not allow pets. i did not stay here as a result. the staff was nice enough but it is frustrating to get the wrong information.

Last minute trip and arrived late. Nearby hotels already booked (and pricey). Made a call to HIE on Spencer and they delivered in a big way! The little things made the best impression - such as bottled water and a newspaper at no extra charge. I so appreciated being treated as a welcome friend and not as a victim of... More