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All 353 San Antonio hotels

Holiday Inn Express Hotel & Suites San Antonio

2.5 of 5 Hotel   |   102 Spencer Lane, San Antonio, TX 78201
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Ranked #194 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 3 weeks ago
1travelinjunkie Charleston, West Virginia
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35 reviews from our community

Traveler rating
    13
    8
    8
    3
    3
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15
7
2
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, West Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is very clean. Good location- it was adjacent to interstate and close to Riverwalk area. Nice room with a sitting area and two tv's. Room was very clean. Has a pool and hot tub, but we didnt utilize them.

Was this review helpful? Yes
GMSanAntonio, Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping and cleanliness standards. We are also very happy that you found our location to be convenient. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for sharing this review. More

Houston, Texas
1 review
5 of 5 stars Reviewed 5 weeks ago

We arrived early before check in and our room was ready. However, I booked the wrong room, I originally wanted one with a jacuzzi. We spoke to Annel at the front desk about our mix up and asked her if we could switch rooms, she quickly accomadated us and was very courteous and polite. We were very pleased with her... More

Was this review helpful? Yes
GMSanAntonio, Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success... More

Houston, United States
2 reviews
3 of 5 stars Reviewed June 10, 2014

Liked this location due to close proximity to the medical center area. You can get there via Fredericksburg and avoid the traffic jams on the highways. The hotel are going through a makeover so it looks updated ... however ... now all the windows are sealed as well as the hallway end windows. No discernable air exchange and no makeup... More

Was this review helpful? Yes
GMSanAntonio, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear Can N, We sincerely appreciate that you took your time to write the details of your stay. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. Thank you for acknowledging our efforts to make your stay comfortable. It is just... More

Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 29, 2014

If your room is facing the back of the hotel, you will hear dogs barking all night long (the hotel borders private backyards). Also, the coffee maker is sitting on a shelf next to the toilet!!! This is disgusting!!!

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GMSanAntonio, General Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear VicUSofA, Please accept our sincerest apologies for the inconvenience during your stay. Your feedback is indeed of great importance to us. It is our goal to provide the best lodging experience to our valued guests. Your valuable feedback will help us improve in delivering excellent services to our guests. Rest assured that your comments regarding the barking dogs at... More

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2014

I was a little concerned when we pulled into the parking lot and security cameras were everywhere, but we decided to go inside. Once inside, there were more cameras giving me a feeling that they must have safety/security issues, but we were pleasantly surprised. The lobby was modern and the staff was very friendly. The 4th floor did smell smokey,... More

Was this review helpful? Yes
GMSanAntonio, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear travel4memories_9, Thank you for choosing to stay at our Hotel. We are pleased to know that you had a surprisingly wonderful experience with our excellent accommodations and superior staff services. Your safety is important to us; we do everything necessary to ensure that you are secured and comfortable. Your feedback regarding smell in the 4th floor will be assessed... More

Dallas, Texas
Top Contributor
114 reviews 114 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 7, 2014

Our rooms were not ready on arrival ,so had to wait a bit. The keys were given at front desk but tried to use the entrance closest to the room and it did not work so walked to the next entry point and then it worked. Thankfully the front staff kept us informed and we got our room. Hotel room... More

Was this review helpful? Yes
GMSanAntonio, General Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear LimReviewer, We appreciate you giving your feedback about your experience. Thank you for taking the time to write your review. Guest satisfaction is most important in our hotel. Rest assured your feedback will help us in improving the services we offer to our dear guests. Our staff will always be pleased to assist you in every possible way to... More

Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 25, 2013 via mobile

We arrived late to the hotel and were worried because there was broken glass in the parking lot, but after a long flight, we chose to keep our reservation. We checked in to a clean 4th floor room (although a very smokey hallway) and everything was good, except missing springs on the pull out couch, this made for an uncomfortable... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear arenee14, Thank you for taking the time to provide feedback on your stay. It is unfortunate the behavior of the local community prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

Dallas, Texas
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 24, 2013

Stayed for 4 nights. Staff excellent. Mr. Bryan Hathi, Mr. Lupe, and FD lady (Sorry- forgot the name). Poor house keeping. Careless maintenance or as good as no maintenance. Jacuzzi, Business center, etc.. don't work NIce breakfast.

Was this review helpful? Yes
GMSanAntonio, General Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear urvee, Thank you for taking the time out of your busy schedule to review our property. We are sincerely thankful that you’ve appreciated the efforts of our staff to make your stay comfortable. We’ve also shared your comments to our Housekeeping staff to ensure that cleanliness in our Hotel is observed at all times. Feedbacks like these are taken... More

Dallas, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 2, 2013

I stayed at this hotel one night for a business trip. The staff was all very courteous, the rooms were very clean and the breakfast was just as I expected from a Holiday Inn Express which is always great. There are also a few good places to eat very close to the hotel which made this location very convenient.

Was this review helpful? Yes
GMSanAntonio, General Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear Danny S, We are very pleased to hear that your business become worthwhile because of the service we were given and you are satisfied in your stay in our hotel. Those wonderful words will be conveyed to our staff and it will give us drive to grow more. Rest assured that we will continue to give great service to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 28, 2013 via mobile

Had to book last minute through hotels.com. Showed up to find out the room didn't exist that we had paid for. Had to pay another $50 out of pocket to get a room that would accommodate our family. The suite was supposed to have a sleeper sofa that 2 teens were going to share. Springs were broken so bad that... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear VacationGeraldin, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I am disappointed to learn that your stay with us did not live up to your expectations. I sincerely apologize for... More

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Additional Information about Holiday Inn Express Hotel & Suites San Antonio

Address: 102 Spencer Lane, San Antonio, TX 78201
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio 2.5*
Number of rooms: 80
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Holiday Inn Express Hotel And Suites San Antonio

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