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Holiday Inn Express Hotel & Suites San Antonio

2.5 of 5
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102 Spencer Lane, San Antonio, TX 78201
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Holiday Inn Express Hotel & Suites San Antonio
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Ranked #158 of 352 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 3 weeks ago
southerntrucker San Antonio, Texas
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tx
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me first say that David was the sweetest, most helpful person we encountered in San Antonio. Our terrible experience at this hotel has absolutely nothing to do with his kindness he showed during our time there. We drove down from the DFW area for a military reunion. We were only in town for one night and that one night... More 

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San Antonio, Texas
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was great. Very friendly staff and helpful. The rooms were very clean and quiet. The bathrooms were setup very nicely and the televisions were decent sized. Breakfast was perfect. I will return again next time.

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Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 8, 2015

My family and I stayed here for 5 days. We enjoyed our stay very much! The rooms are very spacious and clean. The complimentary breakfast was great. All the staff I interacted with was very friendly. The location was perfect for our family. This hotel is located right off of I-10. There is a Starbucks across the street from the... More 

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Saint Cloud, Minnesota
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 13, 2015

We must acknowledge the front desk staff especially David who helped us often and graciously. The weather did not cooperate with us as we experienced heavy rains which dramatically altered our plans to tour the Alamo, The Missions, River Walk and other downtown sites. AS always Holiday Inn Express great bed, clean comfortable room, good shower. wifi signal was weak... More 

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GMSanAntonio, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Thank you for sharing your experience and for pointing out the efforts of David and the rest of our staff to treat you like family and make you feel at home! We are terribly sorry about our wifi service though. We hope to impress you even more during your next visit and we thank you for sharing your experience. More 

Goshen, IN
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 18, 2015

I hope this is the right one on Cameron Street. Hotel parking is horrible as the lot is extremely tight and we couldnt get the car out til the morning we were leaving. Aside from that, the room was very nice. You can tell it has been updated but it was clean and nicely decorated. A/C in the room worked... More 

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GMSanAntonio, Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Thank you for taking the time to share your experience with us! I am so glad that you enjoyed the breakfast, the service and our newly updated guestrooms. I also would like to apologize for the inconveniences that you experienced due to our limited parking space. We appreciate your high rating and are very glad that this issue didn't detract... More 

Charleston, West Virginia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 26, 2014

Hotel is very clean. Good location- it was adjacent to interstate and close to Riverwalk area. Nice room with a sitting area and two tv's. Room was very clean. Has a pool and hot tub, but we didnt utilize them.

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GMSanAntonio, Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping and cleanliness standards. We are also very happy that you found our location to be convenient. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for sharing this review. More 

Houston, Texas
1 review
5 of 5 stars Reviewed October 16, 2014

We arrived early before check in and our room was ready. However, I booked the wrong room, I originally wanted one with a jacuzzi. We spoke to Annel at the front desk about our mix up and asked her if we could switch rooms, she quickly accomadated us and was very courteous and polite. We were very pleased with her... More 

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GMSanAntonio, Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success... More 

Houston, United States
2 reviews
3 of 5 stars Reviewed June 10, 2014

Liked this location due to close proximity to the medical center area. You can get there via Fredericksburg and avoid the traffic jams on the highways. The hotel are going through a makeover so it looks updated ... however ... now all the windows are sealed as well as the hallway end windows. No discernable air exchange and no makeup... More 

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GMSanAntonio, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear Can N, We sincerely appreciate that you took your time to write the details of your stay. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. Thank you for acknowledging our efforts to make your stay comfortable. It is just... More 

Tucson, Arizona
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 29, 2014

If your room is facing the back of the hotel, you will hear dogs barking all night long (the hotel borders private backyards). Also, the coffee maker is sitting on a shelf next to the toilet!!! This is disgusting!!!

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GMSanAntonio, General Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear VicUSofA, Please accept our sincerest apologies for the inconvenience during your stay. Your feedback is indeed of great importance to us. It is our goal to provide the best lodging experience to our valued guests. Your valuable feedback will help us improve in delivering excellent services to our guests. Rest assured that your comments regarding the barking dogs at... More 

Dallas, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 18, 2014

I was a little concerned when we pulled into the parking lot and security cameras were everywhere, but we decided to go inside. Once inside, there were more cameras giving me a feeling that they must have safety/security issues, but we were pleasantly surprised. The lobby was modern and the staff was very friendly. The 4th floor did smell smokey,... More 

Was this review helpful? Yes
GMSanAntonio, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear travel4memories_9, Thank you for choosing to stay at our Hotel. We are pleased to know that you had a surprisingly wonderful experience with our excellent accommodations and superior staff services. Your safety is important to us; we do everything necessary to ensure that you are secured and comfortable. Your feedback regarding smell in the 4th floor will be assessed... More 

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