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Comfort Suites Alamo/Riverwalk

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505 Live Oak Street, San Antonio, TX 78205
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Comfort Suites Alamo/Riverwalk
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803 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Location, location, location. I had booked this hotel for 4 nights based on the great reviews. Well...after we arrived and checked in I made the decision to move to a different hotel the next day. This hotel is not next to the Riverwalk or Alamo. When we got off the freeway at the stop light there was a panhandler. Driving... More 

Was this review helpful? Yes 2
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/Riverwalk, responded to this review

We appreciate all comments and know we are not always perfect and maybe not the best fit for everyone. We take every comment back to our staff and work collectively on how to improve. From top of the line Custom Pella windows to using the same stone on the building as they used to build the Alamo, we are committed... More 

Wichita, Kansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel as we wanted somewhere close to the Riverwalk but also somewhere that was reasonably priced. We were very happy with our 2 night stay. The staff were very friendly and helpful. Joe who provided the shuttle transportation was great and provided wonderful customer service. We did take a cab back to the hotel from the... More 

Was this review helpful? Yes 3
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this review

We thank you for choosing to stay at Comfort Suites Alamo/River Walk while visiting San Antonio. We do our very best to provide all of our guests with incredible customer service and guest amenities. We truly do everything possible to provide the best value in downtown San Antonio and we are delighted to hear this was the number one reason... More 

Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We usually stay at 4-5 star hotels so I was a bit skeptical about this place. The hotel is in a questionable area and by the freeway. To my surprise you can't hear the cars driving by and if the AC is on it drains out all the noises anyway. The rooms are nice I just wished for better lighting... More 

Was this review helpful? Yes 2
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this review

It is always a pleasure to hear that Comfort Suites Alamo/River Walk is a pleasant surprise and a "hidden gem" in the downtown San Antonio area. I am also delighted that you will frequently stay with us again whenever you are in town. Thank you for sharing your review and opinions online, with other travelers. We are so pleased that... More 

Phoenix, AZ
Level Contributor
114 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 1 week ago

We absolutely loved this hotel. The staff were very friendly (especially the shuttle driver, who actually got out of the van to show us where to go), and the room was spacious and comfortable. The only drawback is the rather seedy neighborhood in which the hotel is located, but we didn't spend much time walking around outside, so we felt... More 

Was this review helpful? Yes 3
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this review

Thank you for posting your review and comments on Trip Advisor to share with visitors and travelers coming to San Antonio. We are delighted that you enjoyed our comfortable and spacious suites, and thank you for the compliments to our staff for their friendly service. It was a pleasure to have you as our guest and we hope you enjoyed... More 

expat
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel based on price and location. We were able to secure a rate --about $146.00 for two queen beds and free parking. The hotel sits next to the overpass. The parking for this hotel is actually under the overpass. Walking to the Alamo/Riverwalk was possible simply by walking under the overpass and through a gate. The area... More 

Was this review helpful? Yes 1
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/Riverwalk, responded to this review

This cloudy and gloomy weather seems to make every place dark and damp. We work hard to constantly improve and will absolutely work at "lightening " this place up. I'm here every day and sometimes don't realize the obvious. The walk to the RiverWalk is a few blocks but the public Primo Shuttle ,run by the city, picks you up... More 

Schofield
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel based on the reviews on TripAdvisor. We were not disappointed. The rooms were very clean and full of amenities. They were larger than normal rooms and the space was great for our family. The Internet was fast and there were several places to plug in and charge our electronics. The breakfast each morning was fantastic and... More 

Was this review helpful? Yes 1
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/Riverwalk, responded to this review

Yes, it was really nice meeting you and other customers at the hotel. I think this is the best part of owning and running my own hotel, is meeting people like you. I feel my job is to make your trip as comfortable as possible and facilitate you with information to enjoy the surrounding attractions, historical monuments, Art Galleries and... More 

Lutterworth
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay here was trouble free and we enjoyed the stay. The room was very comfortable and we had a great view of the interstate. Breakfast was sufficient and covered our requirements. There's a pool and jacuzzi but we didn't use it as most of the time we were here it rained. Very friendly with lots of "have a great... More 

Was this review helpful? Yes 1
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/Riverwalk, responded to this review

Thank you for your kind responses. I really appreciate your personal feedback. We strive to get "5" on all our ratings and take it to heart if we have failed in some way to meet your expectations. Sorry, I put in a request for sunshine all week but for some reason, I was not able to control the outcome. I... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Hello this was mine n my families first time staying here at the Comfort Suites. I really enjoyed it , it was very nice plenty of space in the hotel room , Front office gentlemen (night) was really nice n helpful. Very pretty hotel also very quiet n peaceful, beds were very comfortable,restroom area [big n nice]...... Definitely will be... More 

Was this review helpful? Yes 1
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this review

It is so nice to have visitors from nearby Texas cities like Houston. We appreciate your wonderful comments and positive review. We are delighted you enjoyed our heated pool/spa area as well as our spacious and comfortable suites. Most people will find that all our staff members take great pride in serving our customers. Everyone that comes here is a... More 

Flower Mound, Texas
Level Contributor
155 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is in great shape, rooms like new, lobby very nice, staff a joy to be around. I normally go walking on the morning just bring my key with. Wanted to buy a coke at the front desk and remembered my cash was upstairs. They gave me the coke and just asked me just to pay for it on the... More 

Was this review helpful? Yes
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this review

Comfort Suites Alamo/River Walk was designed and built for guests just like yourself, who are looking for quality accommodations with well appointed and spacious suites, and exceptional customer service, at a great value in the downtown San Antonio area. Although we are located "a little off the beaten path," away from the hustle and bustle, and high prices of the... More 

Weston super Mare, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

I arrived early for my booking and was met by a very pleasant member of staff who immediately informed me that it would be no problem checking in straight away.This set the tone for the whole stay at this hotel and I enjoyed every moment until check out time. I will definitely stay here again and if any of my... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this review

Most people will find that all our staff members take great pride in serving our customers. Everyone that comes here is a "member of our hotel family" and we try to treat everyone this way. I am delighted to hear that we could accommodate your early check in, and that the remainder of your visit was just as splendid. We... More 

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