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Holiday Inn Express San Antonio N-Riverwalk Area

#105 of 352 Hotels in San Antonio
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120 Camaron Street, San Antonio, TX 78205
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Holiday Inn Express San Antonio N-Riverwalk Area
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Holiday Inn Express San Antonio N-Riverwalk Area
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254 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah, USA
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We waited over an hour to get checked in, there was one sweet lady checking in about 6 families, and we were all irritated, at about 10-15 minutes per person, it took quite a while and we wanted to be down on the Riverwalk, not waiting on checking in. The people before us said they had tried several times that... More 

Was this review helpful? Yes 1
GMRiverwalk, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Thanks for sharing your experience with us. We will make sure our desk is more efficient in the future so check-in goes smoothly. More 

Los Angeles, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The best part about this hotel is the gym. It is a great place to get in a really amazing work out. Best gym out of any hotel I have ever stayed at. The pool is nice as well but it's definitely made for lounging as opposed to laps. This is a quieter hotel on the river walk. Not many... More 

Was this review helpful? Yes
GMRiverwalk, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Thanks for the great review! More 

Memphis, TN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Aside from being on the National Registry of Historic Places, this hotel had very little to recommend it. We were pre-paid guests from July 12-16, 2015. The hallways were always excessively hot because the A/C was inadequate. The breakfast area was extremely hot during the mornings primarily due to the fact that the laundry room was adjacent and the doors... More 

Was this review helpful? Yes
GMRiverwalk, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

I apologize that your stay was not a pleasant one. If you would like to discuss further, please reach out to the hotel to speak with a manager. Thanks for sharing kind words regarding Yvonne. We think she is amazing as well. I will pass along your comments and provide her the the recognition she deserves. More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for two nights during July 2015. Overall I had a good stay. When I first got there my room was on the first floor and had a strong smell of mildew so I told the the front desk and they gave me another room on the 2nd floor. The second room smelt even worse like urine so I... More 

Was this review helpful? Yes
krista n, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

I am so sorry that you had so many issues with your room upon check-in. I am glad you enjoyed the rest of your stay. I appreciate your feedback and you taking the time to complete a review. More 

Houston, Texas
2 of 5 stars Reviewed 2 weeks ago

The hotel was a quick walk from the river walk and market. It was older. It was still kept up pretty well. We had to pay for parking and the pool was small. Also the hotub was not working. The staff was a little rude. The main entrances was hot and we didn't even eat breakfast downstairs because it was... More 

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David V, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

I am very sorry to hear that your stay with us was not what you expected. We should exceed every guests expectations and it appears we have failed you during your stay. I will address each of your concerns. More 

Queen Creek, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was very disappointed with this Holiday Inn Express. We were placed in a room on the first floor but asked to be moved because there was obvious water damage, a horribly musty odor and a cockroach near one of the beds. I should have walked out but asked for a different room instead. Michael was wonderful and very accommodating... More 

Was this review helpful? Yes
David V, Regional Manager Of Operations at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Dear Guest, Dear Marthagooff4, Thank you for your observations and comments, we truly appreciate your honesty. We certainly will be using them for further training. I am disappointed, that we did not meet your expectations during your staff, I hope we get the opportunity to prove to you are very serious about the experience we provide to all our guests.... More 

Fort Worth, Texas
Level Contributor
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The place smells of mildew and is musty. The front desk people said they get that complaint a lot. The bathroom floor was slippery from the wetness in the room. I would stay away from this place. There are many better choices. The staff was doing as good of a job as they could. It is the building that has... More 

Was this review helpful? Yes
David V, Acting General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Thank you for your positive comments and observations, our goal is to make every guests happy, comfortable, and achieve that "at home feeling". We truly appreciate all comments, and utilizes them for future training opportunities Thank you for your recent stay with us, we hope you will come again. Respectfully, Staff of the Holiday Inn Express/San Antonio More 

Shreveport, Louisiana
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was great! They upgraded us to a King Suite for free so that our children could have a balcony view overlooking the Riverwalk for their first trip to San Antonio. Between the friendly staff, the great food and room service, and the outstanding location in the heart of the Riverwalk, there is nothing to complain about here. Staying... More 

Was this review helpful? Yes
David V, Acting General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Thank you for your positive comments and observations, our goal is to make every guests happy, comfortable, and achieve that "at home feeling". We truly appreciate all comments, and utilizes them for future training opportunities Thank you for your recent stay with us, we hope you will come again. Respectfully, Staff of the Holiday Inn Express/San Antonio More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a business trip. Excellent amenities / service. Nice beds and great rooms. Great shuttle service for downtown area too. Very nice up to date feel. Must stay location if seeing river walk and downtown! Staff was very professional and polite as well.

Was this review helpful? Yes
David V, Acting General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Thank you for your positive comments and observations, our goal is to make every guests happy, comfortable, and achieve that "at home feeling". We truly appreciate all comments, and utilizes them for future training opportunities Thank you for your recent stay with us, we hope you will come again. Respectfully, Staff of the Holiday Inn Express/San Antonio More 

1 review
1 of 5 stars Reviewed June 27, 2015 via mobile

This by far was the worst place I have ever stayed.the rooms smell of mold and mildew hair in the bed,sheets were dirty,over all not a nice place. I always stay at H I express but not anymore. They should let u know when u book the room about the $10 a day parking fee this hotel sucks

Was this review helpful? Yes
David V, Acting General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review

Thank you for your positive comments and observations, our goal is to make every guests happy, comfortable, and achieve that "at home feeling". We truly appreciate all comments, and utilizes them for future training opportunities Thank you for your recent stay with us, we hope you will come again. Respectfully, Staff of the Holiday Inn Express/San Antonio More 

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