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Omni San Antonio Hotel

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9821 Colonnade Boulevard, San Antonio, TX 78230
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1 room 1 guest
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Omni San Antonio Hotel
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1,144 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Arlington, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

A good hotel to stay in. VERY COMFORTABLE ROOMS AND THE LOCATION IS EXCELLENT. Very clean environment and rooms. Good FOR FAMILY AND BUSINESS STAY. The price is affordable and food quality excellent. Bell service also excellent.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thanks so much for your kind words. The staff here at the Omni Colonnade works hard to provide a clean , safe stay for all our guests and I am glad that you enjoed it. Please come back and be our guests again soon. Best Regards, More 

Gilmer, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stay at the Omni for business. I stayed on the 17th floor and loved it. I didn't eat at the hotel but there were plenty of places in the area to choose from. The staff was friendly and even got a great massage while i was there. Great room, great area, clean and comfortable. Can't wait to go back.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thanks very much for your kind comments. We are glad you enjoyed your stay and your massage. We look forward to welcoming you back. Best Regards, More 

south texas
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were in town to take our grandson to Fiesta Texas. This hotel is one of the host hotels. We arrived 10ish on a Friday night. I am a member of their loyalty program so all I had to do was walk up to a board by the front desk and pick up an envelope with all my reservation junk... More 

Was this review helpful? Yes 1
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thank you very much for your comments and I am glad we were able to get your family to the park. Sounds like the family had a great stay. Please visit us again soon. Best Regards, More 

San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Being a young couple with kids, traveling in the past several years between work and personal, I was pretty disappointed all around with the the hotel stay this past weekend. Rooms were very, very small. They didn't have the kid's pack within check-in with some lame excuse, the pool was basic and fun, but float/ball/toy supply that they tell you... More 

Was this review helpful? Yes 1
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thank you for taking the time to leave feedback. We are appreciative all comments both good and bad as we are always trying to improve. It sounds like we did not hit the mark with your stay. We have shared your frustration trying to keep our inventory levels up with the children's backpacks. Next time you are looking for... More 

Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Your typical mid-upscale hotel. Entertainment is lacking, I do not watch tv channels with commercials, so the movie channels were non-existent. I had PBS and one HBO channel to choose from. The lobby bar is a nice social place, a gentleman plays the piano and the swimming pool area is nice. Several restaurants within walking distance. I did have an... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thank you for your comments. We take security very seriously at the OMNI Colonnade and thank you for the feedback. We are glad that overalll your stay was a positive one and look forward to welcoming you back soon. Best Regards, More 

Moulton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about this hotel is exceptional; from the rooms to the terrific service. I thought the pool movie night was a nice touch for those traveling with children. I highly recommend this facility if in the area.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thanks very much for your positive feedback. Here at the Colonnade our main focus is always perfect service so to hear you comment on it specifically is great validation for all of our associates. We are glad you enjoyed the outdoor movie night and hope you get to join us again soon. Best Regards, More 

McKinney, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We stayed for 2 nights with the kids and loved it. The kids got cookies and milk at night. The pool and spa were top notch and the swedish massage was to die for. Will definitely stay again. It also came with a SEA WORLD PACKAGE. Which made our sea world experience a whole lot more fun and easy as... More 

Was this review helpful? Yes
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thanks for taking the time to leave some great feedback. We are so happy to hear that your stay was a sucess. We take great pride in our partnership with Sea World and are glad that it worked for your family. We hope to welcome you back soon. Best Regards, More 

Tucson, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We have been staying at this location since 2007. Both of our daughters have gone to college in San Antonio. This Omni Hotel is convenient, safe, and clean. The staff has always been friendly, helpful, and available. We haven't had a negative experience to speak of.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thank you so much for your wonderful comments. We are so proud to be the home away from home for many return guests and are glad to hear that you have enoyed staying with us. If I can ever be of any service during future visits please don't hesitate to reach out. Best Regards, More 

Hunt, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Thanks to a wonderful team...we were given special attention as we checked in as we had a medical emergency that required lodging. We appreciate everyone's help at the front desk who helped with our entire ordeal. Great location and beautiful facility.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thanks for your kind comments. Our team here at the Omni Colonnade works hard to make sure that all of our guests individual needs are attended to andensure a flawless guest experience. I am so happy to hear that we were able to succefully attend to your needs while on property. We look forward to the opportubnity to welcome... More 

Los Angeles, California
Level Contributor
71 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

Older and dated with a surface remodel that just doesn't cut it. Popcorn ceiling, old electrical and air conditioning, a ridiculously low bathroom vanity and a very slippery tub. Rather far from the airport with no pick up service after 10pm. The lobby is nice if that matters to you. And the room service waitress was fantastic...so friendly and upbeat... More 

Was this review helpful? Yes
Jeremy L, Director of Sales at Omni San Antonio Hotel, responded to this review

Hello, Thank you for your feedback. We appreicate all reviwes of our property both positve and negative as we believe we can always improve. I am sorry that the facilities did not live up 100% to your expectations. I am glad to hear that our service levels were up to standard and that you appreciated our room service attendant. They... More 

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