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Omni San Antonio Hotel

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9821 Colonnade Boulevard, San Antonio, TX 78230
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Omni San Antonio Hotel
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Omni San Antonio Hotel
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1,121 Reviews from our TripAdvisor Community

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Traveler rating
    682
    282
    89
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (1121)
  • Mar-May only
    (282)
  • Jun-Aug only
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    (311)
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    (195)
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Beaumont
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The hotel was very nice. It was sort of busy during check in and check out, and you could tell the front desk were sort of frustrated, but they handle it well. The pool area was great for the kids, and the outdoor movie was nice. The first day we were there we needed some things for the room and... More 

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Kingston, New York
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Decent hotel. Bathrooms could use some love. Tile grout were dirty and tub faucet leaked and no place to hang towels. My suite was clean. Unfortunately we had adjoining rooms so you can hear what's happening in the next room rather clearly, like tvs or flushing toilets.

Was this review helpful? Yes 1
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

Thank you for sharing your comments. We will be addressing your concerns with our staff. We appreciate your business and hope to see you back again. Alex Cavazos Director of Rooms More 

Dawson, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

The bed was so hard it made the stay horrible. Room service was not correct. And no bell staff upon arrival or departure. I was shocked by all these things as I am a loyal Omni customer and never have my stays been like this.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

Thank you for sharing your feedback. It is apparent that we did not meet your expectations. On behalf of our entire team I would like to apologize. Please feel free to contact me directly. I would like to discuss your challenges. Alex Cavazos Director of Rooms Email has been sent offline to address guest concerns. More 

Houston, United States
5 of 5 stars Reviewed 1 week ago NEW

This is a wonderful place to stay. The staff is very friendly and helpful, and the amenities for their loyalty program members are great. I would recommend the Omni to anyone. Make sure to go see Petra in the bar for outstanding drinks!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

Agreed, Petra is amazing. We are lucky to have her on our team. She really has a passion for service. Can't wait to see you back. Alex Cavazos Director of Rooms More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

All the hotel staffs were friendly and were helpful. Hotel and room were very clean. Beautiful breakfast and good service, though few options for vegeterians. In particular, I would like to provide thanks and appreciation to front desk staff Ms Kasey (Omni at Colonne blvd). Ms Kasey was very helpful and was kind. Also, shuttle service was excellent. Swimming pool... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

So glad that you enjoyed your stay with us. I will make sure that I share your comments with our team. We look forward to seeing back very soon. Alex Cavazos Director of Rooms More 

McKinney, Texas
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 1 week ago

Not sure where this Omni went wrong but compared to the one in Ft Worth and the other Omni's we've stayed at this one lacks pretty much everything. The rooms are small and crowded and the ceilings don't seem like they were built for anyone over 5 feet tall. The bathroom isn't really big enough to turn around in so... More 

Was this review helpful? Yes 2
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

Thank you for your feedback. I'm sorry that our rooms did not work for you. I hope the service made up for it. Alex Cavazos Director of Rooms More 

El Paso, Texas, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Although the hotel was nice, clean, and comfortable, I probably will not return due to their policy of allowing unattended dogs to be left in guest rooms. As I tried to sleep in, I was constantly disturbed by barking dogs of all sizes. As you walk down the hall, you hear dogs barking at you from behind closed doors! Also,... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

We appreciate your feedback and will review it with our team. I trust that you had an overall good experience. We hope to see you back. Alex Cavazos Director of Rooms More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Had several issues with our recent stay. #1) Was considering a different hotel that would guarantee a fridge in the room, but called the Omni to see what they would say. The gentleman I spoke "guaranteed" I would get one. No fridge in our room. #2) arrived around 3 pm to check in (which was the posted check in time).... More 

Was this review helpful? Yes 1
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

It is apparent that you did not have a very good experience with us. Please feel free to reach out to me directly as I would like to discuss your stay. Alex Cavazos Director of Rooms Email has been sent offline to address concerns. More 

Houston, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

For our honey moon i decided to splurge and get a suite at the Omni. We were given a free gift of chocolate covered strawberris and champagne. which was nice. However when we went to try and enjoy the pool there was a group of kids from i'm guessing a school trip. They were all over the pool running and... More 

Was this review helpful? Yes 1
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

Thank you for choosing us for your Honeymoon. It's unfortunate that a few kids negatively impacted your stay with us. Please reach out to me directly. I would like to discuss this further. Alex Cavazos Director of Rooms More 

Richmond, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel overall was very nice, the rooms are beautiful and very comfortable and clean. My only complaint is that the refrigerator that is in the room is dedicated to drinks, candy, snacks, etc. that are supplied by the hotel, and I would prefer to have a empty refrigerator that I could put what I want in it, that would... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
OmniColonnade-SA, Manager at Omni San Antonio Hotel, responded to this review

We really appreciate your feedback. We can't wait to see you back. Our team works extremely hard each day to ensure our guest are happy. Alex Cavazos Director of Rooms More 

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Deluxe Double Room (33)
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Deluxe King Room (45)
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Premier King Room (42)
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Presidential Suite (99)
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