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Omni San Antonio Hotel

4.0 of 5 9821 Colonnade Boulevard, San Antonio, TX 78230
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#6 of 352 hotels in San Antonio
734 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Omni San Antonio Hotel
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Omni San Antonio Hotel
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734 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Laredo, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I always stay at this hotel when is not all booked up. Hotel is well maintained. The restaurant has a good breakfast menu. There are several places to eat as well nearby. Good stay. People at the reception are very nice. Recommended.

Was this review helpful? Yes
houston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

staff friendly & polite - room clean, quiet, bed's semi-hard but unable to same any left over from supper or place medication or a beverage in the refrigerator withour placing a $50.00+ deposit down - other Omni hotels have empty refrig. as do Holiday Inn's, Best Westerns.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

I apologize for the confusion. We have complimentary refrigerators available upon request. We do have Minibar/Refreshment Center in each guest room. To have open credit and gain access you would either leave a credit card or leave a $50 cash/debit deposit. Your comments were shared with the team to better explain to future guests. Thank you for the feedback. It... More

Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel for only one night. Overall our experience was very positive. Front desk staff were very friendly and professional. If I would have to stay longer, then I would like them to offer buffet breakfast.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

Thank you for staying with us and all your kind words regarding your most recent visit. Look forward to your return. We do have packages available that include breakfast with the room rate. Delfin Ortiz General Manager More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place for the value. I enjoyed the work out facility and the pool area. The food was good and not over priced. Great location close to the airport and the interstate. there were many other restaurant options withing walking distance and a pharmacy as well.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

It appears we were just right for your expectations. Thank you for staying with us. Bolo's (our restaurant) is my favorite restaurant. Delfin Ortiz General Manager More

Tucson, AZ
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Showers are horrible, low flow shower head that won't get shampoo out of your hair. Bed is like sleeping on a board. AND - the bed has bed bugs! Nice! I love getting bitten on my ankles by parasitic insects while I sleep. Thanks a lot OMNI - never stay here...

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

We do not have bed bugs. Upon receiving your review we had an outside company come in to completely inspect the room. Did not find anything in the room. We can provide documentation if needed. An email was sent offline to gather further information. I do apologize for your experience overall. We do soften the water at the property. As... More

Corona, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel decor is a bit dated, but the rooms are spacious (bathroom a little small) and clean. Definitely time for new carpet, bath linens and bedspreads. The hotel staff is very friendly and helpful. It's nice to have multiple a/c plugs at the work desk and at the nightstand. Beds were comfortable.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

Thank you for taking the time to share your experience. All feedback is important. It allows to continuously improve. Look forward to serving once again in the near future. Delfin Ortiz General Manager More

Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here a few times over the years when I return to visit San Antonio. While the rooms are clean and it is usually a good deal, the property in general is really showing its age and OMNI should puts some money into freshening it up. The hotel is a contemporary design, which means it is danger of... More

Was this review helpful? Yes 2
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

Thank you for the review. Operating a hotel is based on continuous improvement in both product and service. We have made many improvements to the hotel in the past 18 months. Some can be easily noticed, upgrades to the physical plant not so easy. That said we have scheduled re-surfacing of the outdoor pool and a face lift of the... More

Humble, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very friendly and helpful staff. We arrived and were received promptly. The room was clean and very relaxing. No problems with room or staff. Thank you for a most friendly and kind welcome. Would recommend the Omni to my family and friends. Although we were not in the River Walk (1st request), for the price the convenience was not out... More

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

It is our pleasure to provide a level of service that would be labeled "excellent" or "outstanding". Each and every staff member looks forward to providing the level of service you expect at the Colonnade. Thank you for all your kind words and recommendation. Look forward to your return in the near future. Delfin Ortiz General Manager More

San Antonio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A great hotel both for conferences and personal stays. Everything was great and I would highly recommend it. The fitness facility and pool areas are wonderful, clean, and well appointed. The on site restaurant is great as well. This will be my first choice of hotels for any future stays in San Antonio.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

Thank you for making us your hotel of choice in San Antonio. Look forward to being of service in the near future. Delfin Ortiz General Manager More

Waco, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed a couple of nights with my wife and kids. The location is out of the way, but only a short drive to the usual places to visit. The deluxe room was nice, but nothing fantastic; some other Omnis have larger, nicer guest rooms and bathrooms, but this one wasn't bad. Staff was very friendly; facilities were well-maintained. There's plenty... More

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review

It is all about the kiddos during the summer. We make every effort to make sure the kids have fun while the parents sit back and relax. Movie night at the pool is a hit. Thank you for staying with us and look forward to your return. Delfin Ortiz General Manager More

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Additional Information about Omni San Antonio Hotel

Address: 9821 Colonnade Boulevard, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni San Antonio Hotel 4*
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Also Known As:
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni

449 photos of this hotel

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Amenities (31)
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Deluxe Double Room (33)
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Deluxe King Room (45)
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Indoor Pool (12)
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Pool (17)
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Premier King Room (42)
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Presidential Suite (99)
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Restaurants and Bars (16)
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The Hotel (34)

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Hotel Style
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Number of rooms
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Questions & Answers

Questions? Get answers from Omni San Antonio Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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